3CLogic Cloud Contact Center Software


 

3CLogic's Cloud Contact Center is a customizable, web-based contact center solution. The solution offers a virtual contact center, lead management and response, customer relationship management (CRM) integration, comprehensive reporting and analytics and more.

Utilizing 3CLogic's proprietary V-TAG technology and VoIP and web 2.0 capabilities, the Cloud Contact Center helps companies optimize their inbound and outbound call centers. Companies can also utilize the benefits of home-based agents.

Companies can deploy the platform on premise or take advantage of the software's Software-as-a-Service (SaaS) deployment. 3CLogic's V-TAG technology offers small to midsized organizations access to enterprise-level telephony applications.

By organizing agent PCs into a grid, company resources can be distributed worldwide while still being monitored, measured and managed in a centralized, web-based hub. This approach allows businesses to scale their contact centers to meet immediate needs and make the most of a distributed workforce.

 

3CLogic Cloud Contact Center - Dashboard
 
  • 3CLogic Cloud Contact Center - Dashboard
    Dashboard
  • 3CLogic Cloud Contact Center - Call durations
    Call durations
  • 3CLogic Cloud Contact Center - IVR designer
    IVR designer
  • 3CLogic Cloud Contact Center - Design a script
    Design a script
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

45 Reviews of 3CLogic Cloud Contact Center

 

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Software Advice Reviews (29)
More Reviews (16)

Showing 1-20 of 29

Blanca from Urgent.ly
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, the product is satisfactory. The reporting information available allows us to run an efficient business.

Pros

Easy to use from a frontline perspective

Cons

Not compatible with Mac
Tutorial is not user-friendly

 
 

Erik from Intelenet
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

February 2017

February 2017

Intelenet Operations Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The overall product from a potential perspective is exceptional.
I suggest clearly communicating road map of development for 3C and ensuring that the road map aligns with customer requests.

Pros

Ability to customize
Agent User Interface
Administer User Interface

Cons

Email Integration
Analytics and Reporting multi use agents and projects

Advice to Others

Understand your reporting and analytics needs, along with your business use intention to ensure that the road map of this product will meet the needs.

 
 

Kelly from TRMC
Specialty: Healthcare / Medicine
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Productivity via 3C Logic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

3C Logic has enabled our business to function as a productive call center. The metrics provided via the 3C Logic system allow us to track call flow and productivity efficient ways. The customization of reports and ease of login to the cloud-based system from any location is an advantage. 3C Logic has enabled our organization to maximize productivity and ensure a positive experience for our callers and leads.

 
 

Jimmny from WBLLC
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Horrid Company, and Worse Customer service....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Tech support rarely fixes issues with their software, and when they get frustrated trying, they blame the customer and say it's our problem and not their fault.

Open a ticket to fix a software issue and they will close the ticket without fixing the problem or resolve the issue. They do not answer phone calls or respond to the email with any consistency. And when their system updates, it creates new problems to top the ones they still haven't fixed.

Pros

Mediocre when opened correctly (maybe the first time I used it) and didn't know what I was doing so I wouldn't know if it was working or not.

Cons

Functionality, User friendliness, Customer service, Management, and too much else to list here.

Advice to Others

Shop somewhere else for the services you need

 
 

Ben from Versible Connect
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Review of 3C Logic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall we are very pleased with 3C Logic. The start-up problems and getting the initial reporting were a big hassle. In time we worked through the issues, not to our complete satisfaction but at least useable metrics required to report to our customers.

Pros

It works! The start-up problems and getting the initial reporting were a big hassle. In time we worked through the issues, not to our complete satisfaction but at least useable metrics required to report to our customers. It is a great inbound system.

Cons

The dashboard reporting is lacking. We really need to the "contact center" a live dashboard that will show the metrics we use every day. You have developed a report for us but it has to be manually refreshed to obtain current information. A live dashboard that also shows the call status of each agent would be much more useful.

Advice to Others

Make sure they have the metric tools you need to manage your calls live!

 
 

kristopher from Go Global
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

A poor solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have managed call centers for over 15 years, and we will be unplugging from 3CLogic after just a year of service. It's a lot of work to change, requiring training and other obstacles, but their solution is so poorly designed that I have no choice. When I have asked for enhancements or features, they have all come at a ridiculous price, even some that I would consider 'fixes' more than 'features'. Their disjointed design is difficult to manage and nearly impossible to implement in any kind of blended environment. Stay away. It's cheaper than others, but also five years behind the competition in every meaningful way.

Pros

Cheap

Cons

Difficult to configure - too many menus and screens that are not intuitive. Cannot achieve true blending due to an innate separation between inbound and outbound traffic. Customer support is poor.

Advice to Others

Keep looking

 
 

Jonathan from Mattress Insider
Specialty: Retail

September 2015

September 2015

3C Logic Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Feature rich. Very robust reporting. Vendor is also responsive to issues when they arise .

Likes Least

We've occasionally had times recently when calls come in and they don't ring any of our agents. It's intermittent, so it's difficult to pin point what's causing it (could be our ISP or the software, etc). Quotes for customization to the software have been on the high side of what we're hoping for.

Recommendations

Ask for a trial period with any software you're evaluating for your company.

 
 

Laura from The Midland Group
Specialty: Healthcare / Medicine

October 2014

October 2014

3CLogic is an excellent dialing platform

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The user interface of the administrator portal is goodl it's very intuitive. Our agents like the client portal, as well. The 3CLogic technology is powerful and works well. I have had excellent service from their tech support staff, too. They are responsive and knowledgeable. 3CLogic is affordable, too.

Likes Least

Their user manual leaves a lot to be desired. It tells you how to configure settings on the administrative backend but doesn't necessarily tell you what those settings do or why. I get the best information directly from the tech support staff.

Recommendations

All in all, I recommend 3CLogic. If you have an open API CRM like Salesforce or Sugar, 3CLogic is an excellent choice. Unfortunately, our company's grossly outdated and proprietary CRM database platform cannot interface with 3CLogic or any dialer platform, for that matter.

 
 

Alisha from Intellework
Specialty: Telecommunications

July 2014

July 2014

All Around Great Service!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The 3CLogic system is very user-friendly and functional. Our case manager has been wonderful going through everything with us, helping us understand how to best use the system to our advantage.

Likes Least

I have yet to run across something I do not like about 3CLogic.

Recommendations

If you are already using another program, I would still encourage you to check this out. Look at its functionality, simplicity, user-friendliness, and organization. Not only is the software great, but the people work directly with you, show you how to use the system, and come up with a game plan specifically for what you want. They are wonderful, helpful, and willing to go above and beyond for their customers.

 
 

Tiffany from Full Tilt Data
Specialty: Software / IT

July 2014

July 2014

Efficient, easy, modern

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's a simple solution, yet it's the most efficient I have seen on the market.

Likes Least

I have not found any negatives yet. I have used other solutions on the market and found 3C is the most affordable, and there's no loss in quality.

Recommendations

I have used several other solutions similar to this, and 3CLogic is a giant leap above all the rest. It's simple to install with easy list CRM integration and helpful team always on call, and without firewall issues.

 
 

Jody from Interplay Analytics
Specialty: Consulting

May 2014

May 2014

3CLogic Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I love the people and response that I've received from 3CLogic. Everyone I've dealt with has been wonderful and so responsive. The technology is great as well.

Likes Least

I really like how they do inbound and outbound well. I can't think of anything I'd change at the moment.

Recommendations

Be sure to look at price, features, and functionality. Also, make sure you look at the up-time of the software; they aren't all the same, even in the cloud.

 
 

Daniel from PAB Enterprises LLC
Specialty: Telecommunications

May 2014

May 2014

Beast of the rest!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We have been using 3C since January 2014. The software itself has more bells and whistles than any other that we reviewed. The functionality is great!. Its seems as if there are too many options available. In addition they seamlessly integrate with many of the CRM and Workforce Management tools (ie Salesforce, ZenDesk, Infusionsoft) If you ask me, its a no brainer!

Likes Least

Improvements to the GUI that would be great. A "touchable" interface for tablets.

Recommendations

Compare all of the players in the space...you will see that there is no comparison to the functions that 3C has. Many of the functions are not even available with the others. We have already recommended it to several of our clients. A few of them have already started using it.

 
 

Aaron from Summerwind Solar
Specialty: Energy

April 2014

April 2014

Waste of time and money

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Every other day, it makes calls without issues, but other than that, it's doesn't really work for us.

Likes Least

There are so many issues - from caller id not working to leads not being recognized to the unexplainable! It's just been a horrible experience. Our call center lost countless hours of productivity because of this program. On top of all of that, the system is not user-friendly and the training was inadequate.

Recommendations

I would recommend just going elsewhere. This program has so many bugs that need to be worked out.

 
 

Brett from Automated Business Results

October 2013

Date: October 2013

 

Matthew from Imperial Structured Settlements

July 2013

Date: July 2013

 

Kathryn from Windsor Inc.

May 2013

Date: May 2013

 

Jennifer from Shoco Oil

April 2013

Date: April 2013

 

Nicholas from Foundation Mortgage

April 2013

Date: April 2013

 

Al from Virtual Assitant Staffing

April 2013

Date: April 2013

 

Mike from Digital Marketing Networks

April 2013

Date: April 2013

 
 
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