3CLogic's Cloud Contact Center is a highly customizable, web-based contact center solution. It offers a virtual contact center, lead management and response, customer relationship management (CRM) integration, comprehensive reporting and analytics and more.
Utilizing 3CLogic's proprietary V-TAG technology and VoIP and Web 2.0 capabilities, the Cloud Contact Center helps companies optimize their inbound and outbound call centers. Companies can also utilize the benefits of home-based agents.
Companies can deploy the platform on premise or take advantage of the software's Software-as-a-Service (SaaS) deployment. 3CLogic's V-TAG technology offers small to midsized organizations access to enterprise-level telephony applications.
By organizing agent PCs into a grid, company resources can be distributed worldwide while still being monitored, measured and managed in a centralized, web-based hub. This approach allows businesses to scale their contact centers to meet immediate needs and make the most of a distributed workforce.
kristopher from Go Global
Specialty: Hospitality / Travel
Employees number: 11-50 employees
I have managed call centers for over 15 years, and we will be unplugging from 3CLogic after just a year of service. It's a lot of work to change, requiring training and other obstacles, but their solution is so poorly designed that I have no choice. When I have asked for enhancements or features, they have all come at a ridiculous price, even some that I would consider 'fixes' more than 'features'. Their disjointed design is difficult to manage and nearly impossible to implement in any kind of blended environment. Stay away. It's cheaper than others, but also five years behind the competition in every meaningful way.
Difficult to configure - too many menus and screens that are not intuitive. Cannot achieve true blending due to an innate separation between inbound and outbound traffic. Customer support is poor.
Jonathan from Mattress Insider
Feature rich. Very robust reporting. Vendor is also responsive to issues when they arise .
We've occasionally had times recently when calls come in and they don't ring any of our agents. It's intermittent, so it's difficult to pin point what's causing it (could be our ISP or the software, etc). Quotes for customization to the software have been on the high side of what we're hoping for.
Ask for a trial period with any software you're evaluating for your company.
Laura from The Midland Group
Specialty: Healthcare / Medicine
The user interface of the administrator portal is goodl it's very intuitive. Our agents like the client portal, as well. The 3CLogic technology is powerful and works well. I have had excellent service from their tech support staff, too. They are responsive and knowledgeable. 3CLogic is affordable, too.
Their user manual leaves a lot to be desired. It tells you how to configure settings on the administrative backend but doesn't necessarily tell you what those settings do or why. I get the best information directly from the tech support staff.
All in all, I recommend 3CLogic. If you have an open API CRM like Salesforce or Sugar, 3CLogic is an excellent choice. Unfortunately, our company's grossly outdated and proprietary CRM database platform cannot interface with 3CLogic or any dialer platform, for that matter.
Alisha from Intellework
The 3CLogic system is very user-friendly and functional. Our case manager has been wonderful going through everything with us, helping us understand how to best use the system to our advantage.
I have yet to run across something I do not like about 3CLogic.
If you are already using another program, I would still encourage you to check this out. Look at its functionality, simplicity, user-friendliness, and organization. Not only is the software great, but the people work directly with you, show you how to use the system, and come up with a game plan specifically for what you want. They are wonderful, helpful, and willing to go above and beyond for their customers.
Tiffany from Full Tilt Data
Specialty: Software / IT
It's a simple solution, yet it's the most efficient I have seen on the market.
I have not found any negatives yet. I have used other solutions on the market and found 3C is the most affordable, and there's no loss in quality.
I have used several other solutions similar to this, and 3CLogic is a giant leap above all the rest. It's simple to install with easy list CRM integration and helpful team always on call, and without firewall issues.
Jody from Interplay Analytics
I love the people and response that I've received from 3CLogic. Everyone I've dealt with has been wonderful and so responsive. The technology is great as well.
I really like how they do inbound and outbound well. I can't think of anything I'd change at the moment.
Be sure to look at price, features, and functionality. Also, make sure you look at the up-time of the software; they aren't all the same, even in the cloud.
Daniel from PAB Enterprises LLC
We have been using 3C since January 2014. The software itself has more bells and whistles than any other that we reviewed. The functionality is great!. Its seems as if there are too many options available. In addition they seamlessly integrate with many of the CRM and Workforce Management tools (ie Salesforce, ZenDesk, Infusionsoft) If you ask me, its a no brainer!
Improvements to the GUI that would be great. A "touchable" interface for tablets.
Compare all of the players in the space...you will see that there is no comparison to the functions that 3C has. Many of the functions are not even available with the others. We have already recommended it to several of our clients. A few of them have already started using it.
Aaron from Summerwind Solar
Every other day, it makes calls without issues, but other than that, it's doesn't really work for us.
There are so many issues - from caller id not working to leads not being recognized to the unexplainable! It's just been a horrible experience. Our call center lost countless hours of productivity because of this program. On top of all of that, the system is not user-friendly and the training was inadequate.
I would recommend just going elsewhere. This program has so many bugs that need to be worked out.
Brett from Automated Business Results
Date: October 2013
We've been using 3C for a few weeks now and so far it hasn't let us down. Compared to previous solutions we've used, it's working flawlessly and the support has managed to answer all of our questions and fix all of our problems on the first call.
Most impressively, the system is highly customizable for a cloud based solution, and is the first dialer I've used that had webhooks integration which is very valuable for our company.
Matthew from Imperial Structured Settlements
Date: July 2013
After spending close to a year reviewing options for transitioning from our current hosted contact center, which was under performing and becoming increasingly unreliable, we finally chose 3CLogic.
Support from 3CLogic has been exceptional, they have worked with us every step of the way in transitioning from the old system and recreating a complex environment involving dozens of projects, skills, agent configurations and unique crm integration requirements. 3CLogic was able to not only replace the functionality of our previous system while improving reliability and support, but they have added additional functionality as well - all at a lower cost.
We have had virtually immediate gains in the number of dials and records worked by our agents, and we have had record sales days after implementing 3CLogic.
With 3CLogic our reporting is now real time, along with the included dashboards we are better able to manage our call center in real time, identifying opportunities and changing strategies as needed.
Following implementation, 3CLogic has continued to work with us to develop additional capabilities and automation. Their customer support is fast, knowledgeable and effective. We look forward to continuing to develop our capabilities as a call center using 3CLogic.
Kathryn from Windsor Inc.
Date: May 2013
Your tech support agent, James Munson is one of the most efficient, patient, and well informed customer service people I have ever had the pleasure of interacting with, and believe me, that is saying a lot. He not only handles my issues to the best of his abilities, he also took the time to explain to me what he was doing and the "whys" concerning the needed actions. In other words, the man taught me how to fish rather than feeding me a fish. So, in the long run, it makes my use of 3C better and my unnecessary lag time (to get tech support) a dream of the past; not that I won't hesitate to call (and ask for James specifically) if I need assistance in the future. He saved me money (didn't toss my pc into the wall destroying it and causing me to purchase a new one), he saved you a client (I was ready to find another call/dialer program), and saved my job - cause I didn't get so frustrated to tell my boss to kiss it.
The man needs a plaque, a medal, recognition, and/or a raise. Move him up in the company, because he's definitely a team player. I don't know about your business, but my business could use more self motivated, and intiative endeavored individuals such as him. In fact, why don't you just tell me what his salary is so I can double it and get him on my team. Just kidding - if you lose that guy, I will most certainly shop dialer programs elsewhere.
Jennifer from Shoco Oil
Date: April 2013
Andrew, James and the customer service team at 3CLogic are excellent. They are patient and very informative; their knowledge is refreshing and comforting. I like knowing I can call them at any time and get answers to my questions immediately. Thanks, guys!
Nicholas from Foundation Mortgage
Date: April 2013
James Munson has been a tremendous help for my branch office. Very patient and knows this software extremely well. Thanks James for answering every one of my calls and being as thorough as you are.
Al from Virtual Assitant Staffing
Date: April 2013
We are a recruitment agency specializing in virtual assistants.
I've been using it for the past 4 months and I have to say it's an excellent tool that really is helping my team to be efficient.
It really keeps my team member on their toes with the easy user friendly reporting system.
Mike from Digital Marketing Networks
Date: April 2013
3CLogic has had the answer for all of our needs. After looking into several companies, these guys had all the right answers and have delivered on what they promised. It was easy to give them a shot since they offered a month-to-month agreement. The service after the sale is way above expectations as well. I recommend 3CLogic for all your call center needs.
Alex from National Marketing Source
Date: March 2013
Running a large call center we have tried many other cloud contact services. Needless to say, most all were a disaster and had a negative impact on our business. Through a referral we were turned onto 3C Logic about 18 months ago. What a positive experience, from the technology to the superb and prompt US based customer service. We could not be happier. We have had nearly 100% uptime and an issue has never not been resolved in a very prompt manner. I have and will continue to use 3C Logic and recommend them to any that could benefit from a cloud contact solution.
Flo from Elite eCoach
Date: March 2013
The best part about 3Clogic so far is their customer support. I've used about five other CRM/Dialer systems, and can tell you that none of them are perfect.
What attracted me to 3C was the fact that they offered integration for my current CRM. Their system does take a little getting used to, but there really isn't anything it can't do. I've finally made a good choice for my organization.
Mike from Quez Media Marketing
Date: March 2013
We have worked with a great number of call center applications. Most of them have been difficult to work with and have poor or almost non-existent customer service.
Then we discovered 3C Logic. Right off the rip we could tell they were different. Their customer service was stellar! They made it so easy to transition from Five9 to 3C Logic. Their training was well paced. Throughtout the startup process they helped us out with very fast response to our questions. The entire 3C Logic application works far more intuitively than anything we have used before. When we had special requests, they helped us out fast and thoroughly.
We needed an integration with our CRM, AddressTwo. The 3C Logic team worked efficiently to make sure our integration proceeded apace and that in the end, we had a fully integrated connection between the two systems.
Another problem we had in the past was with sound quality - packet loss, jitter and dropped calls. We've not experience this with 3C Logic. Good connections and sound quality.
Did I say that customer service is amazing? Well, it is. And it is right here in the east coast of the US, as opposed to being run from some foreign country operating on an inconvenient time zone. I can't recommend 3C Logic enough. Really happy we made the switch!
Mary from Supportsave Solutions, Inc.
Date: January 2013
What I like about 3Clogic software is that it's so convenient to use for an auto-dial campaign. It makes my job easier and faster! Its features are well-organized and provided accordingly. Even the first time I used it, I did not have a hard time navigating because it's a user-friendly tool.
Todd from Alliance and Associates
Date: January 2013
Alliance and Associates has been using 3c logic for over 5 months now. The incredible support and sales staff from James to Derek have been great. Their software has increased our leads, conversions and sales over 15%. The software in general is very easy to use and operate. The functionality of everything and what you can do is incredible. The reporting interface in clean and simple and the system integrates with our sales manager system through an api. There was no problem setting up anything. The training was great and we have no issues at all.