Augutech Predictive Dialer Software


 

Augutech is a cloud-based predictive dialer solution suitable for small to midsize businesses. Key features include inbound and outbound calling, automatic dialing, call recording and performance analytics.

Augutech Predictive Dialer is able to deliver 60 calls per hour per agent and can support up to 40 stations at once. Users can set a campaign to auto-dial and send live calls to available agents. Managers are able to monitor, listen-in, or even barge-in to any calls from any location.

Augutech can set customized outbound caller IDs and dial with custom time zone restrictions including per state and per day-of-the-week. The solution is able to detect answering machines and play a message for answering machine calls.

Agents can be logged in remotely anywhere with just a phone and a web browser and the solution can display a script for the agent to read with completed fields like name, address, etc. Users can schedule a callback with a customer as either any-agent or agent-specific.

 

Augutech Predictive Dialer - Admin interface
 
  • Augutech Predictive Dialer - Admin interface
    Admin interface
  • Augutech Predictive Dialer - Agent interface
    Agent interface
  • Augutech Predictive Dialer - Call disposition screen
    Call disposition screen
  • Augutech Predictive Dialer - Campaign real-time
    Campaign real-time
  • Augutech Predictive Dialer - PBX interface
    PBX interface
  • Augutech Predictive Dialer - Sugar CRM interface
    Sugar CRM interface
Supported Operating System(s):
Web browser (OS agnostic), Windows 8, Windows 10

3 Reviews of Augutech Predictive Dialer

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Orlando from Tourism
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Excellent Support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our company had tried a few different dialers trying to find the right fit. Other dialers just weren't up to our standards. A few weeks ago we gave Augutech a shot and they have not only met our requirements, but have exceeded them. The dialer service is great, tech support is always available and helpful and my rep has been really helpful and courteous.

Pros

Great service, excellent support, feature-rich software

Cons

Occasionally have to reset softphone when switching computers.

Advice to Others

Great product. Excellent service!

Source: Capterra
 

Richard from Debt & Credit Counseling
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Stellar Customer Service! Best Software on the MARKET!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hands down the best software and company! I have been working with Augutech for over 5 years now. There isn't one person on their team that doesn't understand what it takes to help their clients succeed. The software is amazing. I can't even put a price on the software because the sky is the limit what you can do to have success in your business using the technology they provide. The technical support is very fast when you put a ticket in. If you have any issues with billing they are they for you every time. With confidence I refer Augutech to all my business friends. I don't know how I would run my business with out them. Great work to the Team at Augutech.

Pros

Integration, The IVR, Voicemail Drops

Cons

The server crashes once in awhile.

Advice to Others

Keep up the great work.

Source: Capterra
 

Christian from Solar Energy Company
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

A great dailing system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been working using Augutech almost since three years ago, and everything works really good for me.

Pros

I can Barge and listes to my agents.

Cons

It's no easy to twist the campaigns.

Advice to Others

No

Source: Capterra