Cisco Call Center software is designed for midsize and large companies. This software provides a combination of multichannel contact management, intelligent routing and network-to-desktop CTI (Computer Telephony Integration) capabilities for call center management.
Cisco Call Center enables users to integrate inbound and outbound voice applications with Internet applications, such as real-time chat, Web collaboration and email. This allows a single agent to support multiple interactions at once, irrespective of the communication channel chosen by customers.
This software also provides virtualized contact center routing and computer telephony integration with third party ACD (automatic call distribution) and IVR (interactive voice response) systems. Users can segment customers and monitor resource activity and availability.
Other features of the Cisco Call Center include carrier-class distributed fault tolerance and mission critical contact center reporting. The solution also supports video interactions and helps in increasing caller satisfaction by improving the agent’s performance.
Jacqueline from Rishavena Home Health Care Agency, Inc.
Employees number: 201-500 employees
I left the company using this service six months ago. I miss it already.
Cisco is a company that I have known for many years throughout many fields of work. I always know that when I see a Cisco product in my office, I am with the right company. Cisco Call Center has never disappointed myself or my colleagues. I was part of the administrative team reviewing phone records and I have never had an easier time utilizing a web-based client portal. The interface was streamlined and modern. There are a variety of options when generating reports that can fit any administrative agenda.
There are no negatives that come to mind while reviewing Cisco Call Center. I have never had a problem using them at any company that I have worked with. I cannot foresee having any issues with them in the future.
Megan from Rosetta Stone
Specialty: Software / IT
Employees number: 1,001-5,000 employees
Using Cisco every day has really helped me with making quality calls to my clients. I enjoy how easy it is to use.
Easy to use for anyone.
There are some lines that don't connect with cisco, making the calls go automatically to a busy line.
Customer call center is always there to help