Cisco Call Center Software


 

Cisco Call Center software is designed for midsize and large companies. This software provides a combination of multichannel contact management, intelligent routing and network-to-desktop CTI (Computer Telephony Integration) capabilities for call center management.

Cisco Call Center enables users to integrate inbound and outbound voice applications with Internet applications, such as real-time chat, Web collaboration and email. This allows a single agent to support multiple interactions at once, irrespective of the communication channel chosen by customers.

This software also provides virtualized contact center routing and computer telephony integration with third party ACD (automatic call distribution) and IVR (interactive voice response) systems. Users can segment customers and monitor resource activity and availability.

Other features of the Cisco Call Center include carrier-class distributed fault tolerance and mission critical contact center reporting.

 

Cisco Call Center - Workforce management
 
  • Cisco Call Center - Workforce management
    Workforce management
  • Cisco Call Center - Troubleshooting
    Troubleshooting
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

1 Review of Cisco Call Center

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from Rosetta Stone
Specialty: Software / IT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

Helpful Calling Company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Using Cisco every day has really helped me with making quality calls to my clients. I enjoy how easy it is to use.

Pros

Easy to use for anyone.

Cons

There are some lines that don't connect with cisco, making the calls go automatically to a busy line.

Advice to Others

Customer call center is always there to help

 
 
 
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