QwikDial is a cloud-based predictive dialing solution designed for accounts receivable operations. It offers call monitoring, call transfer, contact management and call recording within a suite.
QwikDial features a graphic call designer, which allows users to plan their debt collection calls while ensuring that the calls are compliant with Fair Debt Collection Practices Act (FDCPA) regulations. The software features an open API, allowing users to integrate the QwikDial solution with the accounts receivable system and automatically transfer the list of payment defaulters.
With the help of integrated voice response (IVR) integration, users can receive their payments over the phone using keypad inputs. This module also helps users maintain compliance with Payment Card Industry (PCI) standards.
QwikDial features customized reporting and dashboards, which allows managers to track the agent performance and debt collection efforts in real time.