Voxco IVR is a cloud-based interactive voice response (IVR) messaging and survey solution. It allows users to design self-completion surveys and send automated voice messages to a broad audience.
Voxco IVR’s survey module sends respondents a pre-recorded questionnaire that can be answered using a telephone keypad. The solution is available in three modes: inbound, outbound and mixed mode. Inbound mode allows respondents to call a particular number at any time to complete the survey, while outbound mode calls the respondents and has them complete the pre-recorded survey at that point only. In mixed mode, the solution allows respondents to switch from computer-assisted telephone interviewing (CATI) phone surveys while answering sensitive questions.
Voxco IVR messaging sends pre-recorded customer support messages to a set target audience. For example, courier companies can call their customers and update them about the exact delivery time and location. The solution also allows users to measure customer satisfaction and then identify gaps.