Sage 300 Construction and Real Estate (formerly Sage Timberline Office)


 

Sage 300 Construction and Real Estate, formerly Sage Timberline Office, is part of Sage’s line of construction and real estate solutions, otherwise known as Sage CRE. Sage 300 Construction and Real Estate is a construction management system that offers functionality for takeoff, cost estimating, project management, document management,  service management, and accounting.

Reflecting Sage’s heritage in the accounting software industry, Sage 300 Construction and Real Estate provides a deep level of accounting functionality. Buyers can expect to find usual accounting modules such as accounts payable, general ledger, accounts receivable, and payroll processing. In addition to these standard offerings, construction companies will also find industry specific capabilities, such as AIA/item billing, materials management, subcontractor compliance and job costing. This product is well suited to companies working in real estate development, general contracting, home building, and residential remodeling. The software is delivered on premise.  

The ideal customer for the Sage 300 Construction and Real Estate brings in revenue of least $5 million a year. Smaller firms would find it beneficial to evaluate Sage 100 Contractor. It is worth mentioning that Sage has been recognized for exemplary support by the SSPA.

 

Sage 300 Construction and Real Estate (formerly Sage Timberline Office) - Estimating
 
  • Sage 300 Construction and Real Estate (formerly Sage Timberline Office) - Estimating
    Estimating
  • Sage 300 Construction and Real Estate (formerly Sage Timberline Office) - Job Cost
    Job Cost
  • Sage 300 Construction and Real Estate (formerly Sage Timberline Office) - Project Management
    Project Management
  • Sage 300 Construction and Real Estate (formerly Sage Timberline Office) - Service Management
    Service Management
Supported Operating System(s):
Windows 8

37 Reviews of Sage 300 Construction and Real Estate (formerly Sage Timberline Office)

 

from Paul Franz Construction, Inc.
Specialty: General contractor
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Sage 300 CRE Review

Ease-of-use

There are a lot of switches in different places for certain functions.

Functionality

We've been able to work around every accounting situation due to the flexibility of the software and the excellent help of support.

Product Quality

It works well, and there are excellent applications for accessing and pulling data together in various designs and formats.

Customer Support

The phone support is excellent and the webinars and training videos are great, but the knowledge base search engine can be improved.

Likes Best

The product covers the basics well and provides flexibility in reporting. The vendor's support is excellent.

Likes Least

Customized reports occasionally have to be reprogrammed after upgrades are installed.

Recommendations

Use the product video demonstrations in addition to the sales presentation to determine which modules you really need.

 

from MCR
Specialty: Other specialty contractor
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

New Accounting System

Ease-of-use

It's not intuitive when you are working in it. If you make a mistake, you'd like it to point you in the right direction to fix it! The help screens are just a definition of where you are.

Functionality

Once you get to setup and finally understand the way Sage thinks, you can get out of it what you've put in.

Product Quality

It isn't that it breaks down; the issue is its initial complex design.

Customer Support

You pay for every interaction - before, during, and after the exorbitant cost of installation.

Likes Best

I like the robustness of this product. There are a lot of third party products that interface with it.

Likes Least

It is extremely difficult to work with, and the documentation is either non-existent or embarrassingly unhelpful. I'm used to systems with real audit trails, and I find this product to be a real bear and not at all a good choice. The vendor is good; the product is the issue.

Recommendations

Keep looking for an accounting system. If you give yourself six months for implementation, be aware it will be more like 18 months instead, and you'll need to hire extra help.

 

from Pride Enterprises, Inc
Specialty: Construction manager
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Sage Construction

Ease-of-use

The product is very straightforward and easy to use.

Functionality

Sometimes it is hard to figure out how processes done by hand can be done easier with the software.

Product Quality

Sage really understands the construction industry and is always making improvements to the software.

Customer Support

Besides online support, you can always call and talk to a live person.

Likes Best

Sage software is easy to use.

Likes Least

There are so many possible ways to use the software, that it can be difficult to figure out what to do first.

Recommendations

Spend time upfront figuring out how you want to process things so that the software can be set up properly.

 

from Landmark Builders
Specialty: Home builder - custom
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Sage works

Ease-of-use

It does take some training. It's not intuitive. There's a definite learning curve.

Functionality

For home-building, the product meets all our needs from job cost to contracts to accounting/payroll.

Product Quality

The product seems to span time as it adjusts to new market trends and practices.

Customer Support

I have not used Sage's CRE support as we have a consultant. However, based on my interactions with them at a seminar, I believe they would be good.

Likes Best

The team listens and works on the requests you have. They stay on top of changes in the construction business and work at making their software always relevant. There are modules and products to meet almost every need.

Likes Least

It takes time to learn and isn't the most user-friendly.

Recommendations

Ask questions. Find a good consultant for training.

 

from Landmark Builders
Specialty: Home builder - custom
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

CRE Application Manager Review

Ease-of-use

I must go in and out of modules to find info. The screens have so many tabs, and I have to tab between fields to be able to enter data, which is not intuitive.

Functionality

We probably aren't using as we should, but the rating is based on the user interface issues.

Product Quality

The screens are getting better, but it's not user-friendly. I cannot transfer any field between modules, so I have to go back and forth. For example, I can use the checkbook in IC for a spec home, but I cannot see the field in PM.

Customer Support

We have a great partner for customer support.

Likes Best

It's scalable and has a lot of features. Sage continues to improve the product and customer experience.

Likes Least

Module integration is lacking, so you must continually go in and out of modules. It can be confusing to use resources since there are so many products (Sage 300 ERP, Sage 300 CRE, Sage 100, etc.).

Recommendations

You need to have a good business partner who knows your business and has experience with other companies in your field.

 

from Glass Projects Inc
Specialty: Construction manager
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Excellent product and support

Ease-of-use

It's a very straightforward product and full of very useful features. I like the modularity of the different integrated parts.

Functionality

It simply meets all my business needs. I love the different modules and the fact it updates tax info changes very regularly.

Product Quality

It's a solid product. I didn't have to call support for years, and when I did, it was only for upgrades and patches.

Customer Support

Excellent tech support. The pick up calls quickly, and the support techs are always knowledgeable and able to point me in the right direction.

Likes Best

The product has all my company needs to manage all aspects of running the accounting and HR sides of business. Sage support is one of the best out there. Sage continuously improved and updated the product.

Likes Least

The only time I have to call sorry is the time of updates; it seems that the automatic update function doesn't always work, so I always have to do a manual update on the server and workstations. I wish the live update took care of that.

Recommendations

Always keep the maintenance agreement so you can get updates and support.

 

from Edwin A & John O Crandell Inc
Specialty: Other specialty contractor
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Have used Sage 300 for 5 years as a Controller

Ease-of-use

It's very complicated. After training you will learn how the different parts work together.

Functionality

We use general ledger, payroll, job cost, project manager, and estimating. I feel this is the minimum needed.

Product Quality

It's the best in the industry. No matter what size your company is, you can find the right system needed.

Customer Support

Sage has a very competent staff that can answer any question that might come up. They also have other online ways to answer questions. In addition, the staff can connect to your terminal and see what exactly you are seeing, so a correction can be made.

Likes Best

I like the integration of complete company systems (i.e. accounting, payroll job cost, etc.).

Likes Least

It's a little expensive. It is comprised of many separate systems that work together.

Recommendations

Go see it working at another Company. Determine what your needs are. Keep an open mind.

 

from Bradford Construction Ltd
Specialty: General contractor
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Stay away!

Ease-of-use

It's too old. It needs to be updated to work more smoothly and be more user-friendly. It is not possible to buy this software and start using it without a consultant to train you. You can't even set it up without a consultant, because you have no idea how to answer all of the questions that it asks during setup. My setup took over a week.

Functionality

Accounting is zero. Project management is a five. If you buy this, don't buy the accounting side of things. Stick to the project management end only.

Product Quality

This software operates much like software that was around over 30 years ago.

Customer Support

They have to be good. They're always in demand, because the product is so hard to use. There's always a wait time to get a consultant, and sometimes you have to speak to multiple consultants, because they all specialize in the different modules.

Likes Best

The Project Management portion works fairly well. The reports are very clunky and hard to work with, but it's possible to get the info you need.

Likes Least

The accounting side of this software is horrible! Did you know that you can have a negative debit and negative credit? That's just part of the nightmare. If you want to see all entries going through both AP and AR, they only show up as summary entries. There is no detail as to vendor, invoice # or anything other than the date and amount. It groups AP entries together into batches depending on how you post. If you post 10 invoices in one AP session, it will group all 10 invoice amounts into one lump sum in the AP gl. Even if you go through the tedious process of posting everything individually, you'll still only have an amount to look at. There is no journal like in QuickBooks and Simply Accounting, so there's no possible way to see what was posted during any given timeframe. Nothing is intuitive and everything takes longer than it should. God forbid you need to reverse something. We always had to call the support line to get help, as it was not easy. Sometimes it glitches and values don't get posted from one module into another. Again, you have to stay on your toes to try and avoid this from happening. Phone support is expensive, and good luck trying to do anything without it. I have now switched back to Quickbooks and export my job costs over once per month into the Job Costs module. We spent a lot to switch to this software (including training), so that decision was not made lightly. It was a bit of a pain, but way less painful than having to stress everyday about how to find something, how to reverse something, or how to figure out where something was posted. I'm very technically advanced and I managed, but it wasn't easy. Accounting isn't difficult, and Sage 300 seems to go out of it's way to over complicate the simplest things. Payroll in Quickbooks takes me 30 minutes. Payroll in Sage 300 took me 3 hours. The software is like playing a computer game on a PS4 and then playing on an Atari, seriously!

Recommendations

We switched for the Project Management end which we still use today. We failed to look into the accounting end of things, because we assumed that accounting is universal, not in Sage 300. Look into this very closely and ask them to show you full demos on how to post payroll, accounts payable and billing/invoicing. You will find them extremely cumbersome.

 

from HJ Martin & Son
Specialty: Other specialty contractor
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Sage 300 CRE

Ease-of-use

You have to spend a lot of time extracting the data and building reports.

Functionality

We work with a company with several phases, departments, and salesmen. It does not allow you to set up multiple salesmen on one job and assign percentages. This causes a lot of work arounds for our company.

Product Quality

When running reports with a lot of information they take a while and often time-out. This is frustrating when you are trying to get information quickly.

Customer Support

I like our rep, however when we submit enhancement requests, we almost never hear back on them and they almost never make a change for us. I feel we get lost in the mix of their big company and our requests go unrecognized and unheard.

Likes Best

Its hard to find what I like best about this product. It is not Microsoft friendly. I say that because I want to be able to pull a report and push a button and send it to excel. Yes you can currently do this, it just takes a few steps to get there. A lot of the systems looks old and out dated. It would be nice to work with a system that looks new and fresh.

Likes Least

I wish it was more updated and looked more user-friendly. All fields should be importable. It makes it really hard to work from two systems when you cannot import into this system. CM is also a problem, because it doesn't connect to AR.

Recommendations

Be cautious with setting up your GL accounts. We are at max capacity and can no longer get more codes.

 

from HJ Martin & Son
Specialty: Other specialty contractor
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

User of many modules

Ease-of-use

It's straightforward on how to use the system and the help screens allow the necessary walk throughs if need be.

Functionality

You should be able to go back in time in GL more than two years. This makes analyzing very difficult unless you dump data in Excel each year so the data is static.

Product Quality

I think there are many modules that could use some updates. You should be able to run an AR Aging report at any time of the month to see what is out there instead of aging the data at the end of the month and then only seeing this at a moment in time.

Customer Support

The customer support team is very knowledgable and our consultant has helped us tremendously to get the software to do what we need it to do. There are many work arounds though instead of having the system work more efficiently.

Likes Best

The help center is very knowledgeable. The modules are very user-friendly and easy to follow. AP has come a long way and is very easy to use.

Likes Least

The union setups are very robust and you need to click many windows to get into the data. Some modules, such as AR, are very outdated and archaic.

Recommendations

Look into all aspects of the software and make sure it is a good fit for your team.

 

from Era Valdivia Contractors Inc
Specialty: Other specialty contractor
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Competent Software but outdated user interface and feature over sprawl

Ease-of-use

I have to open multiple applications just to record a simple task like a manual check or add a change order instead of an easy workflow that I can just follow. Sometimes we'll forget a step and the process will remain uncompleted. Then, we won't realize we have a problem until later.

Functionality

We have been long-term customers and do not have much turnover, so my users have been working with it for close to a decade. Not having to retrain them has been worthwhile for me not to make a wholesale change, but I'm getting very close to leaving if Sage doesn't do anything to improve the speed of the program or its user interface.

Product Quality

The new releases are definitely having much more significant bug issues. I have been a part of the Beta program for the last few years and the initial releases were rock solid. The new releases introduce many more bugs than they fix.

Customer Support

Your tech support people on the phone are great though. They are extremely knowledgeable, very courteous and great to work.

Likes Best

It is a very competent software which allows us to accomplish the basic tasks that we need. It is highly customizable because of all the different ways we can connect to the data with third party tools.

Likes Least

What I like the least is that the user interface still has not been updated and it looks like the software should be running on a mainframe server at some bank. While we can connect to the data through various 3rd party tools, we dislike having to purchase so many additional add-ons because of the limitations of the original program. Also, after the purchase by Sage, it seems that all the new features in the last 2 releases have been about combining the program with Sage's other solutions at additional costs, without focusing on the core program and updating it to a modern interface. Trying to sell us a new Sage product instead of updating the old one, like Sage Anywhere, or the Sage Desktop is definitely not solving the problem either.

Recommendations

Find a product with a modern interface with a very clear workflow instead of having to access three different applications to accomplish one goal.

 

from SAMI Management, Inc.
Specialty: Real estate developer
Size of portfolio: Single user Portfolio size: Single user

John on September 19

Ease-of-use

Being a menu driven software, it follows a pretty standard course. It would be nice to have access to documentation written in daily-use language, not programming-style language.

Functionality

As stated above, it is the reports and their ability to have more choices in building the reports.

Product Quality

Same question asked in a different manner as two questions above. Read that answer again.

Customer Support

For 99% of my communication with Sage Support, it has always been great. You will never achieve 100% satisfaction, so don't even look for it.

Likes Best

I primarily use the accounting modules and they have always performed above average. Whenever I have needed some assistance, it has been spot on and very reliable.

Likes Least

The reports are not very flexible, and those that do offer some options do not offer enough. I have had to have some reports altered to cover more options in data selection. The cost is high and the customer has no control on the time to get the work completed.

Recommendations

As far as tracking the accounting side, it works very well as I said above, but if I were a new customer to the product and I already had some good reports, I would ensure those could be duplicated exactly and not just close. That can really screw up your internal work flow.

 

from Reuter Walton Commercial
Specialty: Construction manager
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Disappointed

Ease-of-use

Everything I try to do or correct is by trial and error. It's very messy and time consuming. Waiting for support takes too much time and you get transferred around a lot. Then, the answer might be at a level that you are not up to yet.

Functionality

It meets minimal needs. I need to redesign reports to get information I need.

Product Quality

It is powerful and wonderful, but takes so much effort to implement. I have taken many companies through conversions and this is by far the worst.

Customer Support

If I chatm they tell me to call. When I call I wait and have a hard time getting an answer.

Likes Best

I like that the modules work together.

Likes Least

The instruction information is very poor. If you want to learn a module, there are no instructions unless you pay for an individual class. I have to get permission each time from the owner of the company to take a class. It puts me in a very awkward position.

Recommendations

Very little comes in the way of instruction. Take that into consideration of your budget when deciding to purchase a new system

 

from G.W. Peoples Contracting Co., Inc.
Specialty: Other specialty contractor
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Sage 300 Review GWB

Ease-of-use

Navigation and use of keystroke shortcuts facilitates speed of data entry.

Functionality

Job cost integration with payroll, AR and AP is crucial, and these all perform beautifully.

Product Quality

Integration and reporting is fine, but customizing capabilities require other training.

Customer Support

They've always supported me with any questions on a timely basis.

Likes Best

The data entry screen layouts are excellent and it's easy to navigate through all of the various modules.

Likes Least

I dislike the lack of customization in reports and report printing truncations.

Recommendations

I would like improved integration of all processing modules with one another.

 

from Pacific Mobile Structures
Specialty: Construction manager
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Three years from implementation/transition from QuickBooks.

Ease-of-use

Reporting is not easy to customize without knowing code to write in Crystal Reports. Downloading into Excel is very difficult. You have to download to text files and manipulate which can result in corrupted data. ODBC queries are helpful but too large to manage at times.

Functionality

Reporting and consolidation are not simple. Crystal Reports can take hours to load.

Product Quality

I love the customization of each of the modules and the customer service line is exceptional when you need assistance. The people working at the call center are superstars!

Customer Support

The customer service line is exceptional when you need assistance. The people working at the call center are superstars!

Likes Best

Ease of use and ability to customize. The product is continually improving and keeping up with the technology in the market. Sage Summit was eye-opening; it's great to see what is in store for the future of Sage.

Likes Least

Reporting is not easy to customize without knowing code to write in Crystal Reports. Downloading into Excel is very difficult. We have to download to text files and manipulate which can result in corrupted data. ODBC queries are helpful but too large to manage at times.

Recommendations

Get a good consultant and make them your friend, you will need them to get the reports you want. Also research adjacent products like Domo!

 

from HJ Martin & Son, Inc
Specialty: General contractor
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Sage 300 Construction - needs some upgrades

Ease-of-use

There are modules that are user-friendly; however, there are also applications where I am not sure why items were done the way they were.

Functionality

For payroll, we had to build an app for time card entry, as the ones provided don't allow per diem or drive time to be entered in a user-friendly manner. We are currently looking for online pay stubs that are not through My Assistant, as we want it web-based.

Product Quality

It needs updating and seems to fall behind on all the other Sage products.

Customer Support

Sage really supports their customers well. They try to help as much as possible

Likes Best

Sage is very innovative and is always looking for new ways to improve their software.

Likes Least

Sage 300 is a good product, but some of the modules are outdated, especially the AR module.

Recommendations

We have been trying to use the software to our fullest advantage and doing a lot of importing items as we use a different Point of Sale software.

 

from HJ Martin & Son, Inc.
Specialty: Construction manager
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Accounting software - working great, always room for improvement

Ease-of-use

I think it is some what archaic. As a company, we would really benefit if all fields were importable throughout all modules.

Functionality

For the most part, it does meet our needs. However, there is always room for improvement. We wish it was compatible with more add-on programs. For example, we would like a more efficient HR software.

Product Quality

The quality is decent. Some of the functionality could be improved.

Customer Support

In the last year, I have been highly impressed with the customer support. I enjoy the chat portal!

Likes Best

When fields are importable, I like the that we can import our data. I recently attended the Sage Conference in Las Vegas; it was my first time. I appreciate the relationships I created with Sage employee's there. Since the conference, they have helped my team with questions and have showed us opportunities for add-ons that would fit our business model.

Likes Least

The lack of reviewing enhancement requests. It is frustrating with how many add-on programs are not compatible with Sage 300 Construction.

Recommendations

Review the software to make sure it will fit your needs. Take note of what is compatible with the software and what is not to be sure you will be able to operate to improve efficiency.

 

from Harrisonburg Construction
Specialty: General contractor
Size of portfolio: Single user Portfolio size: Single user

Lone user for 10 years, still much to learn.

Ease-of-use

Sage 100 looks much more user-friendly. Sage 300 is definitely a difference in look and feel. Being the only user for 10 years, I'm pretty comfortable in what I've learned to do, but getting coworkers on board to help seems a bit daunting.

Functionality

It certainly does everything we would need and more - maybe too much more.

Product Quality

I occasionally find a couple buggy items (odd things in reports, etc.), but they're nothing serious enough to look into while I'm busy with other things.

Customer Support

To be honest, I haven't taken advantage of calling in for customer support. But if you count getting updates and information via email as customer support, they are wonderful! And I can't wait to find the time to go onto Sage City; I know that's going to make a huge difference in my software use!

Likes Best

There seems to be so much you can do with this software; it's just a matter of finding the time to learn everything!

Likes Least

I would prefer something a little more user-friendly, but to be honest, our company may be a bit small for this version anyway.

Recommendations

Look at demos and ask specific questions that apply to your situation.

 

from KB Heating
Specialty: Mechanical/HVAC
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Review of Sage 300 CRE by a Controller

Ease-of-use

The system is very large, and there is no road map to know where all the data is posting or where to find it.

Functionality

The functionality generally meets our needs, but if we knew the system better, we would utilize it more.

Product Quality

When we use the system properly and understand it thoroughly, it meets our needs.

Customer Support

Every time I have called, the people have answered my questions and been more than helpful with suggestions.

Likes Best

It is very good for a large company to track the different departments.

Likes Least

Because of its size, it is very hard to train people on it or to find the information you want if you don't know where to look for it.

Recommendations

Look carefully at all your processes and envision how you would integrate them in Sage.

 

from GGI
Specialty: Construction manager
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Sage 300 Construction Software

Ease-of-use

It's a great product, and once your staff is trained, it becomes easier for all.

Functionality

Great. Everyone likes this software more, and from an accounting standpoint, it's becoming easier

Product Quality

Great. I like it, as we don't have lots of problems with unexpected errors.

Customer Support

Every time I've called, their staff is great to work with and answers my questions quickly. Wait times are not long at all.

Likes Best

You can generate lots of reports and information per job, and our PMs are learning how to use it more.

Likes Least

You do need lots of training to access reports at times.

Recommendations

It's a great ERP system for construction, and Sage has lots of partners to help you get the system implemented.

 
 
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