Sage 300 Construction and Real Estate (formerly Sage Timberline Office)


 

Sage 300 Construction and Real Estate, formerly Sage Timberline Office, is part of Sage’s line of construction and real estate solutions, otherwise known as Sage CRE. Sage 300 Construction and Real Estate is a construction management system that offers functionality for takeoff, cost estimating, project management, document management,  service management, and accounting.

Reflecting Sage’s heritage in the accounting software industry, Sage 300 Construction and Real Estate provides a deep level of accounting functionality. Buyers can expect to find usual accounting modules such as accounts payable, general ledger, accounts receivable, and payroll processing. In addition to these standard offerings, construction companies will also find industry specific capabilities, such as AIA/item billing, materials management, subcontractor compliance and job costing. This product is well suited to companies working in real estate development, general contracting, home building, and residential remodeling. The software is delivered on premise.  

The ideal customer for the Sage 300 Construction and Real Estate brings in revenue of least $5 million a year. Smaller firms would find it beneficial to evaluate Sage 100 Contractor. It is worth mentioning that Sage has been recognized for exemplary support by the SSPA.

 

Sage 300 Construction and Real Estate (formerly Sage Timberline Office) - Estimating
 
  • Sage 300 Construction and Real Estate (formerly Sage Timberline Office) - Estimating
    Estimating
  • Sage 300 Construction and Real Estate (formerly Sage Timberline Office) - Job Cost Inquiry
    Job Cost Inquiry
  • Sage 300 Construction and Real Estate (formerly Sage Timberline Office) - Project Management
    Project Management
  • Sage 300 Construction and Real Estate (formerly Sage Timberline Office) - Service Management
    Service Management
Supported Operating System(s):
Windows 8

31 Reviews of Sage 300 Construction and Real Estate (formerly Sage Timberline Office)

 

from Edwin A & John O Crandell Inc
Specialty: Other specialty contractor
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Have used Sage 300 for 5 years as a Controller

Ease-of-use

It's very complicated. After training you will learn how the different parts work together.

Functionality

We use general ledger, payroll, job cost, project manager, and estimating. I feel this is the minimum needed.

Product Quality

It's the best in the industry. No matter what size your company is, you can find the right system needed.

Customer Support

Sage has a very competent staff that can answer any question that might come up. They also have other online ways to answer questions. In addition, the staff can connect to your terminal and see what exactly you are seeing, so a correction can be made.

Likes Best

I like the integration of complete company systems (i.e. accounting, payroll job cost, etc.).

Likes Least

It's a little expensive. It is comprised of many separate systems that work together.

Recommendations

Go see it working at another Company. Determine what your needs are. Keep an open mind.

 

from Bradford Construction Ltd
Specialty: General contractor
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Stay away!

Ease-of-use

It's too old. It needs to be updated to work more smoothly and be more user-friendly. It is not possible to buy this software and start using it without a consultant to train you. You can't even set it up without a consultant, because you have no idea how to answer all of the questions that it asks during setup. My setup took over a week.

Functionality

Accounting is zero. Project management is a five. If you buy this, don't buy the accounting side of things. Stick to the project management end only.

Product Quality

This software operates much like software that was around over 30 years ago.

Customer Support

They have to be good. They're always in demand, because the product is so hard to use. There's always a wait time to get a consultant, and sometimes you have to speak to multiple consultants, because they all specialize in the different modules.

Likes Best

The Project Management portion works fairly well. The reports are very clunky and hard to work with, but it's possible to get the info you need.

Likes Least

The accounting side of this software is horrible! Did you know that you can have a negative debit and negative credit? That's just part of the nightmare. If you want to see all entries going through both AP and AR, they only show up as summary entries. There is no detail as to vendor, invoice # or anything other than the date and amount. It groups AP entries together into batches depending on how you post. If you post 10 invoices in one AP session, it will group all 10 invoice amounts into one lump sum in the AP gl. Even if you go through the tedious process of posting everything individually, you'll still only have an amount to look at. There is no journal like in QuickBooks and Simply Accounting, so there's no possible way to see what was posted during any given timeframe. Nothing is intuitive and everything takes longer than it should. God forbid you need to reverse something. We always had to call the support line to get help, as it was not easy. Sometimes it glitches and values don't get posted from one module into another. Again, you have to stay on your toes to try and avoid this from happening. Phone support is expensive, and good luck trying to do anything without it. I have now switched back to Quickbooks and export my job costs over once per month into the Job Costs module. We spent a lot to switch to this software (including training), so that decision was not made lightly. It was a bit of a pain, but way less painful than having to stress everyday about how to find something, how to reverse something, or how to figure out where something was posted. I'm very technically advanced and I managed, but it wasn't easy. Accounting isn't difficult, and Sage 300 seems to go out of it's way to over complicate the simplest things. Payroll in Quickbooks takes me 30 minutes. Payroll in Sage 300 took me 3 hours. The software is like playing a computer game on a PS4 and then playing on an Atari, seriously!

Recommendations

We switched for the Project Management end which we still use today. We failed to look into the accounting end of things, because we assumed that accounting is universal, not in Sage 300. Look into this very closely and ask them to show you full demos on how to post payroll, accounts payable and billing/invoicing. You will find them extremely cumbersome.

 

from HJ Martin & Son
Specialty: Other specialty contractor
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Sage 300 CRE

Ease-of-use

You have to spend a lot of time extracting the data and building reports.

Functionality

We work with a company with several phases, departments, and salesmen. It does not allow you to set up multiple salesmen on one job and assign percentages. This causes a lot of work arounds for our company.

Product Quality

When running reports with a lot of information they take a while and often time-out. This is frustrating when you are trying to get information quickly.

Customer Support

I like our rep, however when we submit enhancement requests, we almost never hear back on them and they almost never make a change for us. I feel we get lost in the mix of their big company and our requests go unrecognized and unheard.

Likes Best

Its hard to find what I like best about this product. It is not Microsoft friendly. I say that because I want to be able to pull a report and push a button and send it to excel. Yes you can currently do this, it just takes a few steps to get there. A lot of the systems looks old and out dated. It would be nice to work with a system that looks new and fresh.

Likes Least

I wish it was more updated and looked more user-friendly. All fields should be importable. It makes it really hard to work from two systems when you cannot import into this system. CM is also a problem, because it doesn't connect to AR.

Recommendations

Be cautious with setting up your GL accounts. We are at max capacity and can no longer get more codes.

 

from HJ Martin & Son
Specialty: Other specialty contractor
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

User of many modules

Ease-of-use

It's straightforward on how to use the system and the help screens allow the necessary walk throughs if need be.

Functionality

You should be able to go back in time in GL more than two years. This makes analyzing very difficult unless you dump data in Excel each year so the data is static.

Product Quality

I think there are many modules that could use some updates. You should be able to run an AR Aging report at any time of the month to see what is out there instead of aging the data at the end of the month and then only seeing this at a moment in time.

Customer Support

The customer support team is very knowledgable and our consultant has helped us tremendously to get the software to do what we need it to do. There are many work arounds though instead of having the system work more efficiently.

Likes Best

The help center is very knowledgeable. The modules are very user-friendly and easy to follow. AP has come a long way and is very easy to use.

Likes Least

The union setups are very robust and you need to click many windows to get into the data. Some modules, such as AR, are very outdated and archaic.

Recommendations

Look into all aspects of the software and make sure it is a good fit for your team.

 

from Era Valdivia Contractors Inc
Specialty: Other specialty contractor
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Competent Software but outdated user interface and feature over sprawl

Ease-of-use

I have to open multiple applications just to record a simple task like a manual check or add a change order instead of an easy workflow that I can just follow. Sometimes we'll forget a step and the process will remain uncompleted. Then, we won't realize we have a problem until later.

Functionality

We have been long-term customers and do not have much turnover, so my users have been working with it for close to a decade. Not having to retrain them has been worthwhile for me not to make a wholesale change, but I'm getting very close to leaving if Sage doesn't do anything to improve the speed of the program or its user interface.

Product Quality

The new releases are definitely having much more significant bug issues. I have been a part of the Beta program for the last few years and the initial releases were rock solid. The new releases introduce many more bugs than they fix.

Customer Support

Your tech support people on the phone are great though. They are extremely knowledgeable, very courteous and great to work.

Likes Best

It is a very competent software which allows us to accomplish the basic tasks that we need. It is highly customizable because of all the different ways we can connect to the data with third party tools.

Likes Least

What I like the least is that the user interface still has not been updated and it looks like the software should be running on a mainframe server at some bank. While we can connect to the data through various 3rd party tools, we dislike having to purchase so many additional add-ons because of the limitations of the original program. Also, after the purchase by Sage, it seems that all the new features in the last 2 releases have been about combining the program with Sage's other solutions at additional costs, without focusing on the core program and updating it to a modern interface. Trying to sell us a new Sage product instead of updating the old one, like Sage Anywhere, or the Sage Desktop is definitely not solving the problem either.

Recommendations

Find a product with a modern interface with a very clear workflow instead of having to access three different applications to accomplish one goal.

 

from SAMI Management, Inc.
Specialty: Real estate developer
Size of portfolio: Single user Portfolio size: Single user

John on September 19

Ease-of-use

Being a menu driven software, it follows a pretty standard course. It would be nice to have access to documentation written in daily-use language, not programming-style language.

Functionality

As stated above, it is the reports and their ability to have more choices in building the reports.

Product Quality

Same question asked in a different manner as two questions above. Read that answer again.

Customer Support

For 99% of my communication with Sage Support, it has always been great. You will never achieve 100% satisfaction, so don't even look for it.

Likes Best

I primarily use the accounting modules and they have always performed above average. Whenever I have needed some assistance, it has been spot on and very reliable.

Likes Least

The reports are not very flexible, and those that do offer some options do not offer enough. I have had to have some reports altered to cover more options in data selection. The cost is high and the customer has no control on the time to get the work completed.

Recommendations

As far as tracking the accounting side, it works very well as I said above, but if I were a new customer to the product and I already had some good reports, I would ensure those could be duplicated exactly and not just close. That can really screw up your internal work flow.

 

from Reuter Walton Commercial
Specialty: Construction manager
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Disappointed

Ease-of-use

Everything I try to do or correct is by trial and error. It's very messy and time consuming. Waiting for support takes too much time and you get transferred around a lot. Then, the answer might be at a level that you are not up to yet.

Functionality

It meets minimal needs. I need to redesign reports to get information I need.

Product Quality

It is powerful and wonderful, but takes so much effort to implement. I have taken many companies through conversions and this is by far the worst.

Customer Support

If I chatm they tell me to call. When I call I wait and have a hard time getting an answer.

Likes Best

I like that the modules work together.

Likes Least

The instruction information is very poor. If you want to learn a module, there are no instructions unless you pay for an individual class. I have to get permission each time from the owner of the company to take a class. It puts me in a very awkward position.

Recommendations

Very little comes in the way of instruction. Take that into consideration of your budget when deciding to purchase a new system

 

from G.W. Peoples Contracting Co., Inc.
Specialty: Other specialty contractor
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Sage 300 Review GWB

Ease-of-use

Navigation and use of keystroke shortcuts facilitates speed of data entry.

Functionality

Job cost integration with payroll, AR and AP is crucial, and these all perform beautifully.

Product Quality

Integration and reporting is fine, but customizing capabilities require other training.

Customer Support

They've always supported me with any questions on a timely basis.

Likes Best

The data entry screen layouts are excellent and it's easy to navigate through all of the various modules.

Likes Least

I dislike the lack of customization in reports and report printing truncations.

Recommendations

I would like improved integration of all processing modules with one another.

 

from Pacific Mobile Structures
Specialty: Construction manager
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Three years from implementation/transition from QuickBooks.

Ease-of-use

Reporting is not easy to customize without knowing code to write in Crystal Reports. Downloading into Excel is very difficult. You have to download to text files and manipulate which can result in corrupted data. ODBC queries are helpful but too large to manage at times.

Functionality

Reporting and consolidation are not simple. Crystal Reports can take hours to load.

Product Quality

I love the customization of each of the modules and the customer service line is exceptional when you need assistance. The people working at the call center are superstars!

Customer Support

The customer service line is exceptional when you need assistance. The people working at the call center are superstars!

Likes Best

Ease of use and ability to customize. The product is continually improving and keeping up with the technology in the market. Sage Summit was eye-opening; it's great to see what is in store for the future of Sage.

Likes Least

Reporting is not easy to customize without knowing code to write in Crystal Reports. Downloading into Excel is very difficult. We have to download to text files and manipulate which can result in corrupted data. ODBC queries are helpful but too large to manage at times.

Recommendations

Get a good consultant and make them your friend, you will need them to get the reports you want. Also research adjacent products like Domo!

 

from HJ Martin & Son, Inc
Specialty: General contractor
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Sage 300 Construction - needs some upgrades

Ease-of-use

There are modules that are user-friendly; however, there are also applications where I am not sure why items were done the way they were.

Functionality

For payroll, we had to build an app for time card entry, as the ones provided don't allow per diem or drive time to be entered in a user-friendly manner. We are currently looking for online pay stubs that are not through My Assistant, as we want it web-based.

Product Quality

It needs updating and seems to fall behind on all the other Sage products.

Customer Support

Sage really supports their customers well. They try to help as much as possible

Likes Best

Sage is very innovative and is always looking for new ways to improve their software.

Likes Least

Sage 300 is a good product, but some of the modules are outdated, especially the AR module.

Recommendations

We have been trying to use the software to our fullest advantage and doing a lot of importing items as we use a different Point of Sale software.

 

from HJ Martin & Son, Inc.
Specialty: Construction manager
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Accounting software - working great, always room for improvement

Ease-of-use

I think it is some what archaic. As a company, we would really benefit if all fields were importable throughout all modules.

Functionality

For the most part, it does meet our needs. However, there is always room for improvement. We wish it was compatible with more add-on programs. For example, we would like a more efficient HR software.

Product Quality

The quality is decent. Some of the functionality could be improved.

Customer Support

In the last year, I have been highly impressed with the customer support. I enjoy the chat portal!

Likes Best

When fields are importable, I like the that we can import our data. I recently attended the Sage Conference in Las Vegas; it was my first time. I appreciate the relationships I created with Sage employee's there. Since the conference, they have helped my team with questions and have showed us opportunities for add-ons that would fit our business model.

Likes Least

The lack of reviewing enhancement requests. It is frustrating with how many add-on programs are not compatible with Sage 300 Construction.

Recommendations

Review the software to make sure it will fit your needs. Take note of what is compatible with the software and what is not to be sure you will be able to operate to improve efficiency.

 

from Harrisonburg Construction
Specialty: General contractor
Size of portfolio: Single user Portfolio size: Single user

Lone user for 10 years, still much to learn.

Ease-of-use

Sage 100 looks much more user-friendly. Sage 300 is definitely a difference in look and feel. Being the only user for 10 years, I'm pretty comfortable in what I've learned to do, but getting coworkers on board to help seems a bit daunting.

Functionality

It certainly does everything we would need and more - maybe too much more.

Product Quality

I occasionally find a couple buggy items (odd things in reports, etc.), but they're nothing serious enough to look into while I'm busy with other things.

Customer Support

To be honest, I haven't taken advantage of calling in for customer support. But if you count getting updates and information via email as customer support, they are wonderful! And I can't wait to find the time to go onto Sage City; I know that's going to make a huge difference in my software use!

Likes Best

There seems to be so much you can do with this software; it's just a matter of finding the time to learn everything!

Likes Least

I would prefer something a little more user-friendly, but to be honest, our company may be a bit small for this version anyway.

Recommendations

Look at demos and ask specific questions that apply to your situation.

 

from KB Heating
Specialty: Mechanical/HVAC
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Review of Sage 300 CRE by a Controller

Ease-of-use

The system is very large, and there is no road map to know where all the data is posting or where to find it.

Functionality

The functionality generally meets our needs, but if we knew the system better, we would utilize it more.

Product Quality

When we use the system properly and understand it thoroughly, it meets our needs.

Customer Support

Every time I have called, the people have answered my questions and been more than helpful with suggestions.

Likes Best

It is very good for a large company to track the different departments.

Likes Least

Because of its size, it is very hard to train people on it or to find the information you want if you don't know where to look for it.

Recommendations

Look carefully at all your processes and envision how you would integrate them in Sage.

 

from GGI
Specialty: Construction manager
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Sage 300 Construction Software

Ease-of-use

It's a great product, and once your staff is trained, it becomes easier for all.

Functionality

Great. Everyone likes this software more, and from an accounting standpoint, it's becoming easier

Product Quality

Great. I like it, as we don't have lots of problems with unexpected errors.

Customer Support

Every time I've called, their staff is great to work with and answers my questions quickly. Wait times are not long at all.

Likes Best

You can generate lots of reports and information per job, and our PMs are learning how to use it more.

Likes Least

You do need lots of training to access reports at times.

Recommendations

It's a great ERP system for construction, and Sage has lots of partners to help you get the system implemented.

 

from WDS Construction Inc.
Specialty: General contractor
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Long-time Timberline user

Ease-of-use

I think Timberline is easy to learn. I love the desktop and how you can save your own tasks.

Functionality

We use many of the custom features available, which lets us make the software fit our business.

Product Quality

Sage keeps making improvements and updating based on newest technology. It just keeps getting better!

Customer Support

The knowledge base and support staff are awesome! The Timberline Users Group is great, and Sage always provides nice conferences.

Likes Best

I like the ability to customize to meet the business needs. It's very flexible.

Likes Least

The report designer can be complicated to learn. The inquiry designer can be tricky, such as with the new Drop to Excel feature.

Recommendations

Make sure your software is flexible and can expand as you grow.

 

from Lambert Construction Company
Specialty: Construction manager
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Sage 300 Construction and Real Estate - Formerly Timberline

Ease-of-use

I think a user can make it as easy or difficult as they want. Our operation is very detailed, so that makes it more involved, if not more difficult. But, it's not so difficult as to make it impossible to figure out.

Functionality

We get practically all of our information from Sage 300. We have very little supporting information from other applications, such as Excel or other third-party software.

Product Quality

I think the technical support folks are beyond compare. Whenever I have had a problem (which is infrequent) that I can't figure out on my own, they have never failed to be able to solve it. That speaks volumes to the quality of the software.

Customer Support

Superlative. If I have a problem, or even just a question, they are friendly, courteous, helpful, and - most importantly - knowledgeable.

Likes Best

I like that all of the individual parts work so well together to produce output that is informative and useful.

Likes Least

I wish that some of the processes weren't so cumbersome. Take Project Management, for example. I understand that the basic building block for this module is the Change Request. But, it's in the middle of the menu, instead of being at the top. It would be handy if menus were ordinated step-by-step.

Recommendations

When you are looking for a software package as robust and integrated as this one, do a lot of thinking ahead of time about structure, job numbering convention, cost code numbering convention, vendor numbering, etc.

 

from Pr Con Inc.
Specialty: Design/build firm
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Cumbersome

Ease-of-use

It's cumbersome and not very user-friendly. It doesn't follow traditional keyboard shortcuts.

Functionality

It works well to integrate accounting functions. However, it's not that great for purchasing.

Product Quality

It seems to be a solid product for the specific functional areas Sage focuses on.

Customer Support

Almost everyone I talked to doesn't know a thing about the Sage Purchasing Module.

Likes Best

It's great for large construction companies.

Likes Least

We get too many sales emails. The Sage conference mostly felt like an extended sales pitch. I didn't learn much about how to actually use Sage.

Recommendations

Make sure you implement everything correctly upfront. You will need a good third-party vendor/setup team.

 

from Enfield Builders, Inc.
Specialty: General contractor
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Have used the product since 1996.

Ease-of-use

If you can always operate within the original setup parameters, it's very user-friendly. If you need to make changes as your business model changes, then it's difficult to maintain fluency and history.

Functionality

It works like a charm for the most part. It provides accurate, up-to-date information (provided our input is the same!).

Product Quality

It's excellent, and it's constantly being upgraded to be responsive to industry changes.

Customer Support

The online help and support can be difficult to navigate. Unless an issue is specifically defined in the knowledge base or you know exactly what the issue is, it can be difficult to find the correct solution.

Likes Best

I like the interface and connectivity of all modules. I only have to process one function to get all aspects (e.g., job cost, A/P, A/R, General Ledger Payroll). It's updated continuously.

Likes Least

There are many ways to achieve tasks. That can be intimidating, especially when training someone new or on something new. It's very difficult to modify major decisions (e.g., general ledger account #'s, vendor ID's etc.) without recreating and starting from scratch.

Recommendations

Review your setup carefully. Once decisions are made, you are locked in.

 

from Story Construction Co.
Specialty: General contractor
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Sage CRE meets our needs

Ease-of-use

The ease of use is somewhat up to the user. The product is flexible and can cover the basics and be expanded for a more sophisticated user with higher reporting needs and desires.

Functionality

The rating is probably more indicative of our ability to use all the features that are available and not really a functionality issue.

Product Quality

We've been satisfied with the product capabilities and quality.

Customer Support

The balance of using direct support and Sage dealer support can sometimes be challenging, but there are options available, and the addition of Sage City has really helped.

Likes Best

The focus on the construction industry with Sage CRE has been great. I'm a long-time user, and Sage seems to be reenergized with some of their product offerings and the user community, Sage City, which offers user-to-user assistance, with Sage staff providing assistance as well at no additional support cost.

Likes Least

I'm looking forward to more cloud-connected services, especially Project Management for our field-based operation users.

Recommendations

Know what your needs are. Develop a wish list also, and see which of the construction-based solutions and add-ons will fit you best.

 

from G.W. Peoples Contracting Company, Inc.
Specialty: Other specialty contractor
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Great construction software that is constantly evolving

Ease-of-use

It takes a while to learn the software if you are not ERP savvy, but overall, it is not too difficult to use.

Functionality

This software takes care of just about everything, but there are some limitations you just have to work around.

Product Quality

The software functions great with very few errors. The software is constantly being upgraded with awesome features. Updates never go stale with Sage!

Customer Support

Excellent! It really sells the software for us, knowing we have a strong support system to help when we need it.

Likes Best

The software works great and is very customizable. The technical support is far superior, compared to most. They are always there to help you with anything and solve your problem on the first call. It is also great that Sage listens to their customer's requests and adds these features into the software. Overall, it's a very good product.

Likes Least

This software is not the greatest when you have a lot of users using the same data at once, as the data files become locked when certain functions are being used.

Recommendations

Although the software may seem complex, it is very powerful once you learn how to use it.

 
 
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