Answerbase Software


 

With an impressive client base and a full suite of CRM features, Answerbase is a robust solution for mid-size and enterprise-level companies looking for Marketing Automation and analytics, Customer Service and Support, Social CRM, and more.

With the Customer Service and Support module, Answerbase allows organizations to solve common problems once, automating the answering of repeat questions. This way, clients can experience a faster turnaround on important issues that may crop up, leading to less traffic for the support team and a customer base that is empowered to research questions on their own. Answerbase can also uniquely target key questions within search engines, so if clients take to popular search engines to find the answers, they're more likely to be redirected and find the answer on the business’s custom Q&A page.

The Q&A component of Answerbase is also valuable when used in tandem with online sales, as potential customers can have any sales-based questions answered directly on the product page. Existing questions are addressed immediately by Answerbase, where new questions can be routed to the correct member of the sales team.

The system can also be incredibly useful for generating website content, and Answerbase gives valuable Content Insights. Users of the system are given data and suggestions on content they should create, or existing content that needs improvement. We recommend Answerbase to companies in all types of industry segments, including advertising, education, media, retail, and more.

 

Answerbase - Seamless integration
 
  • Answerbase - Seamless integration
    Seamless integration
  • Answerbase - Widget integration
    Widget integration
  • Answerbase - Community gamification
    Community gamification
  • Answerbase - Administration
    Administration
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

5 Reviews of Answerbase

Showing 1-5 of 5

 

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Nicolas from mediola - connected living AG
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

Very good Customer support and a good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a small company in the smart home/IoT market with a range of hardware and software products. We felt that a Q&A board is the best way to address the need of customers to exchange experience and solve specific problems.

Pros

- Easy to setup
- Transparent pricing model
- High quality software
- Outstanding customer support

Cons

- Customization can get expensive (as with any other solution)
- The platform is growing so some (what I consider) core features might be missing (07/2016) but the team is doing their best to push out features based on their customer needs.

Source: Capterra
 

Nicolas

July 2016

July 2016

Very good Support and easy to use

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We are a small company that offer a range of technical products (software and hardware) in the smart home/IoT business. We implemented a Q&A board since we felt this would be the best way to create high quality content for our community. After looking around we felt that Answerbase offered the best value for money and so far this has proven to be the case. Due to a good API we are able to utilize the platform in our service to improve our customer support. We are happy the solution

Pros

- Transparent pricing models
- Outstanding customer support
- Meeting customer needs
- Platform up and running in less than a day
- Good API that allows integration in other apps
- High quality software (very few minor bugs in the system)

Cons

I really do not have a lot to complain about.
- The platform is still growing and some (in my opinion) core features are still in the pipeline (July 2016) but, and I must say this, the team is doing a very good job to prioritize features based on the customer needs

Source: GetApp
 

Kady from Zélé Tech
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Excellent software with excellent customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I had an excellent experience with Answerbase, the software is stunning and Answerbase team is REALLY available to help you.
From the beginning they listened to my ALL my concerns and implemented the changes that I needed the most, even though I am not a big company. After I purchased the software they were still available and willing to help.

Pros

I truly like everything about this software.

Cons

N\A

Advice to Others

If you are looking for a top-notch software with a professional dedicated team to help you out you are at the right place.

Source: Capterra
 

Julie from NA
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2016

July 2016

Great Support, flexible product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am working with this product to aid a nonprofit with knowledge transfer. Even though we are not a "premium" customer, the support has been exceptional.

Source: Capterra
 

Michelle

August 2011

August 2011

Full featured Q&A community tool

Product Quality

Product Quality
Quality

I would venture to say that many businesses would benefit from having a Q&A community on Answerbase.com. This type of solution works especially well for products and services where customers may need extra help in terms of using the product and understanding the scope. For some services, may it be health-related, real estate, business oriented, technology, law – anything where there are rules and laws that can be confusing — this type of community can very much help answer basic questions. From a marketing POV – a Q&A community can provide a masterful way to stay in touch with customers as well as evangelize people as experts for your product or service. Finally, Answerbase.com does a nice job of allowing you to have another outlet for optimizing your site as more people come to your website for advice and answers.

Source: GetApp