With an impressive client base and a full suite of CRM features, Answerbase is a robust solution for mid-size and enterprise-level companies looking for Marketing Automation and analytics, Customer Service and Support, Social CRM, and more.
With the Customer Service and Support module, Answerbase allows organizations to solve common problems once, automating the answering of repeat questions. This way, clients can experience a faster turnaround on important issues that may crop up, leading to less traffic for the support team and a customer base that is empowered to research questions on their own. Answerbase can also uniquely target key questions within search engines, so if clients take to popular search engines to find the answers, they're more likely to be redirected and find the answer on the business’s custom Q&A page.
The Q&A component of Answerbase is also valuable when used in tandem with online sales, as potential customers can have any sales-based questions answered directly on the product page. Existing questions are addressed immediately by Answerbase, where new questions can be routed to the correct member of the sales team.
The system can also be incredibly useful for generating website content, and Answerbase gives valuable Content Insights. Users of the system are given data and suggestions on content they should create, or existing content that needs improvement. We recommend Answerbase to companies in all types of industry segments, including advertising, education, media, retail, and more.