assyst by Axios Systems is an enterprise-class IT services management platform with a comprehensive list of features. Its interface makes use of drag-and-drop customizable tools and process wizards, allowing departments to tailor the interface and functions to their specific workflow processes.
assyst provides end users with a customized catalog of frequently requested services, which makes it simple to request services and helps streamline the ticketing process. This improves user experience and decreases demand for phone agents, which can lead to better customer satisfaction and operational efficiency for the company. assyst also provides a self-service portal for customers to handle simple requests on their own, further reducing demand for live agents.
assyst is available as Software-as-a-Service (SaaS) or as an on-premise installation. It offers solutions tailored to a wide selection of industry verticals, including health care, manufacturing and the public sector.