Faveo Helpdesk is a cloud-based help desk solution suitable for startups and small to medium-sized businesses. Key features include a buildable knowledge base and a built-in search option.
Faveo allows users to build their own self-service knowledge base. Users can write articles and create FAQ pages. There is no limit to the amount of content users can upload into this system, and customers can comment on articles users have uploaded.
This software also lets customers connect to users through email. Faveo assigns ticket numbers to customer emails. Different priority levels can be assigned to tickets, and users can also set up automated, template-based responses to certain types of inquiries. This software also features a customer portal, where customers can log in and check their ticket status.
Faveo lets users assign tickets to specific employees or departments. Multiple users can be assigned to tickets. Internal notes can be created to communicate between users about ticket status.
Faveo offers free support for its users. It was founded in 2015 and is available worldwide.