Help Desk Premier Software


 

Help Desk Premier by BrightBox Solutions is a full-featured service desk platform. It includes ticket and knowledgebase management, flexible escalation policies and asset and change inventory and tracking tools. While this solution is designed to provide these services out of the box, it also allows for a high degree of both basic and advanced customization.

Help Desk Premier features comprehensive workflow management, with an emphasis on trackability and customer communication. Its ticket handling system can keep customers, technicians and all other stakeholders (such as management) informed and apprised as each individual ticket moves towards resolution. Customers can receive timely updates, and management can track performance on a case-by-case or departmental basis.

Help Desk Premier is available for on-premise installation or as a hosted cloud service and comes in Professional, Enterprise and Build Your Own editions.

 

Help Desk Premier - Active directory
 
  • Help Desk Premier - Active directory
    Active directory
  • Help Desk Premier - Change request
    Change request
  • Help Desk Premier - Email conversion
    Email conversion
  • Help Desk Premier - Escalation
    Escalation
  • Help Desk Premier - Knowledgebase
    Knowledgebase
  • Help Desk Premier - Ticketing
    Ticketing
Supported Operating System(s):
Web browser (OS agnostic)

2 Reviews of Help Desk Premier

 

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patrick from redefined technologies
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Help Desk needs no help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

That its cloud based and I can access it anywhere. Customers can just go online and to our website making it easier to use.

Cons

It would be very handy if the user could set custom folders and fields for specific or non specific jobs.

 
 
 
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Christina from Impact Consulting Solutions, Inc.

April 2013

April 2013

Help Desk Premier

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would highly recommend this product.

Pros

The application had all the features I needed at a very budget friendly price. It is very easy to navigate and train new technicians on. The combination of the views and escalation features let us set up simple and complicated rules easily.

Cons

We had to enter our assets manually due to there not being an automated inventory module with the product.

Source: Capterra