Helprace is a cloud-based customer relationship management (CRM) solution targeting businesses looking to provide customer support. This product features a personalized help desk (HD) and user feedback portal.
Helprace lets users organize interactions with customers and address customer feedback and questions. When customers ask questions on users’ websites, they are assigned ticket numbers, so users can track inquiries from open to close.
In Helprace, users can create canned responses to common questions and establish case rules. Different filters are available, so users can prioritize important customer interactions.
Helprace also has space for customer communities: users can set up forums where customers can ask questions, and other customers can answer them. Users can monitor these conversations.
Helprace includes a knowledge base that lets customers search for answers to their questions rather than sending email inquiries. This product also has a feedback widget that allows customers to send support requests without leaving users’ websites.
Helprace is priced per agent. It is available worldwide and was launched in 2013.