IFS Field Service Management Software


 

IFS Field Service Management gives organizations a full suite of applications developed for field service—scheduling and dispatching, inventory and service parts management, warranty management and more. With IFS Field Service Management, companies can handle every aspect of the service process, gaining a competitive advantage while increasing customer satisfaction, reducing service response times and improving overall service center profitability. 

IFS Field Service Management is available as both an on-premise or cloud-based solution and can be configured to meet the needs of organizations in a number of field service industries: medical equipment, high tech, property management, telecommunications and more. This flexibility, combined with an extremely intuitive user interface, ensures IFS Field Service Management is fully utilized at every level of the organization, from workers in the field to dispatchers to upper management.

The Contact Center module streamlines and automates customer service and support, from the initial request to resolution. The Field Service module creates a closed-loop service process, with real-time dispatching and scheduling. Its Mobile Workforce feature offers seamless connectivity to workers in the field, who can access critical data through their wireless device or use IFS Field Service Management’s cutting edge store-and-forward technology.

IFS Field Service Management also helps manage contract lifecycles, as well as optimizing parts management, both inventory and the part return process. It can even improve claim recovery and warranty renewals.

For field service organizations seeking to provide world-class customer service while still controlling costs, we think IFS Field Service Management is a user-friendly, affordable, comprehensive solution to consider.

 

IFS Field Service Management - Contract warranty management
 
  • IFS Field Service Management - Contract warranty management
    Contract warranty management
  • IFS Field Service Management - Dispatch
    Dispatch
  • IFS Field Service Management - Mobile field service
    Mobile field service
  • IFS Field Service Management - Schedule board
    Schedule board
  • IFS Field Service Management - Technician analytics
    Technician analytics
  • IFS Field Service Management - Technician portal
    Technician portal
Supported Operating System(s):
Mac OS, Windows 8

2 Reviews of IFS Field Service Management

Showing 1-2 of 2

 

from woods plumbing
Specialty: Accounting
Number of employees: 1 employee Employees number: 1 employee

We are happy with FSM except for not being able to scan inv numbers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Dispatching our plumbers and merging with Quickbooks

Likes Least

We have spoken with several reps from Corrigo requsting to be able to scan inventory bar codes from the field instead of our having to plumbers enter each item sold by hand. This would make our system complete. Please make note of our needs.

Recommendations

All good except not being able to scan inventory bar codes

 
 

from Spencer Technologies
Specialty: Maintenance / Field Service
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Very satisfied with FSM

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The FSM product is very adaptable and configurable (through Business Rules & Custom Screens), which has allowed our company to take on new tasks and provide new service offerings, with minimum implementation time. This has served us well in the past, and I feel we haven't even scratched the surface yet. IFS has been wonderful to work with, great partnership and assistance where we need it.

Likes Least

The designed method to accomplish certain tasks does not always meet our immediate requirement or desired efficiency. We have been able to overcome this through custom screens and user defined fields, in combination with the business rules. Sometimes you have to get creative.

Recommendations

Request a Demo, ask the experts to show you how IFS FSM can fulfill your requirements.

 
 
 
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