IFS Field Service Management Software


 

IFS Field Service Management gives organizations a full suite of applications developed for field service—scheduling and dispatching, inventory and service parts management, warranty management and more. With IFS Field Service Management, companies can handle every aspect of the service process, gaining a competitive advantage while increasing customer satisfaction, reducing service response times and improving overall service center profitability. 

IFS Field Service Management is available as both an on-premise or cloud-based solution and can be configured to meet the needs of organizations in a number of field service industries: medical equipment, high tech, property management, telecommunications and more. This flexibility, combined with an extremely intuitive user interface, ensures IFS Field Service Management is fully utilized at every level of the organization, from workers in the field to dispatchers to upper management.

The Contact Center module streamlines and automates customer service and support, from the initial request to resolution. The Field Service module creates a closed-loop service process, with real-time dispatching and scheduling. Its Mobile Workforce feature offers seamless connectivity to workers in the field, who can access critical data through their wireless device or use IFS Field Service Management’s cutting edge store-and-forward technology.

IFS Field Service Management also helps manage contract lifecycles, as well as optimizing parts management, both inventory and the part return process. It can even improve claim recovery and warranty renewals.

For field service organizations seeking to provide world-class customer service while still controlling costs, we think IFS Field Service Management is a user-friendly, affordable, comprehensive solution to consider.

 

IFS Field Service Management - Contract warranty management
 
  • IFS Field Service Management - Contract warranty management
    Contract warranty management
  • IFS Field Service Management - Dispatch
    Dispatch
  • IFS Field Service Management - Mobile field service
    Mobile field service
  • IFS Field Service Management - Schedule board
    Schedule board
  • IFS Field Service Management - Technician analytics
    Technician analytics
  • IFS Field Service Management - Technician portal
    Technician portal
Supported Operating System(s):
Mac OS, Windows 8

16 Reviews of IFS Field Service Management

 

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Software Advice Reviews (14)
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Showing 1-14 of 14

Megan from Specified Components Company
Specialty: Distribution
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

IFS - interface with 17 countries

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

IFS was a great software choice if you have multiple countries that you need to consolidate. The reporting module allows you flexibility to create reports.

Cons

There was a longer learning curve with IFS than software I have used in the past. When you are dealing with multiples entities there are many steps that you need to go through.

 
 

Roald from Damen
Specialty: Metal Fabrication
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

Bad advices from consultants

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Many functionalities that seem to do exactly what we want. IFS looks intuitive and together with the system manual you will be able to make some small steps yourselve.

Cons

Often bad advice is received, where the IFS consultants don't even know how their own system works. This ends up in our company investigating and testing ourselves how some functionalities work. Handling of bugs by IFS is not customer friendly, and even if they admit that there is a design mistake in their software it will be unlikely for them to solve it. Another big disadvantage is the lack of a large online, open community.

 
 

Lydia from AMC Services Inc
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Works Great

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Easy to use layout, tracks technicians on a map, works well with Quick Books.

Cons

Doesn't sync sometimes, design looks outdated.

 
 

Bryanna from Fabcon Precast
Specialty: Other Industry

September 2016

September 2016

IFS User Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Once you are comfortable working in IFS it is very easy to navigate.

Likes Least

I don't know if IFS was the right choice when we selected an ERP, but after the time and money invested it is what we're 'stuck' with. Our product and processes are so specialized and IFS doesn't really work well outside the box.

Recommendations

Do a ton of research before implementation. IFS has a lot more power and uses than what we currently use it for - it isn't an easy fix. We would need to fully reimplement in order to take advantage of these other sections of IFS.

 
 

Lee from Fabcon
Specialty: Other Industry

September 2016

September 2016

A review from a Network Admin

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Once it is setup, it runs pretty smooth! I like that is a web base application

Likes Least

If I had one wish, I wish IFS could be either a SQL base or Oracle base product.

Recommendations

Make sure you have experts that know the process of there departments.

 
 

Jonathan from Fabcon llc.
Specialty: Stone / Concrete

September 2016

September 2016

IFS review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

its ability to capture data and have historical records. I

Likes Least

the most trouble I had is searching for past data. once I got more experience it is easier.

Recommendations

get training for your precise job. IFS can do so much and without someone teaching you it is hard to be able to be as efficient as you could be.

 
 

Jeff from Fabcon
Specialty: Stone / Concrete

September 2016

September 2016

One stop shop application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Includes everything from opportunity to product delivery. When implemented properly, there is no need for outside programs to encompass all aspects of your business.

Likes Least

Not always user friendly, too many times if you don't have real good knowledge of the areas you are working with, you don't know how to solve problems because you don't know where the missing/invalid data resides.

Recommendations

Choose core team members that are willing to do their homework on how each functional area ties to one another

 
 

Lynne from Fabcon
Specialty: Building Materials

September 2016

September 2016

IFS user Payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

User Friendly, When help is needed they are available

Likes Least

There is nothing I do not like about the product. Easy to use.

Recommendations

Get the training, IFS does a lot! There are a lot of shortcuts.

 
 

Sara from Fabcon
Specialty: Aerospace / Defense

September 2016

September 2016

IFS is a very robust software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The vendor relationship is very good. I really enjoy the various user group meetings that are held. The product is fairly straight forward.

Likes Least

Our original implementation was rough. I don't feel like the consultants really understood our needs in order to help us move to our first ERP.

Recommendations

Make sure that you a realistic about changing current business processes to fit the software. Without change ERP will not suit you well in most situations.

 
 

Deb from woods plumbing
Specialty: Accounting

September 2016

September 2016

We are happy with FSM except for not being able to scan inv numbers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Dispatching our plumbers and merging with Quickbooks

Likes Least

We have spoken with several reps from Corrigo requsting to be able to scan inventory bar codes from the field instead of our having to plumbers enter each item sold by hand. This would make our system complete. Please make note of our needs.

Recommendations

All good except not being able to scan inventory bar codes

 
 

Rudy from Spencer Technologies
Specialty: Maintenance / Field Service

May 2015

May 2015

Very satisfied with FSM

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The FSM product is very adaptable and configurable (through Business Rules & Custom Screens), which has allowed our company to take on new tasks and provide new service offerings, with minimum implementation time. This has served us well in the past, and I feel we haven't even scratched the surface yet. IFS has been wonderful to work with, great partnership and assistance where we need it.

Likes Least

The designed method to accomplish certain tasks does not always meet our immediate requirement or desired efficiency. We have been able to overcome this through custom screens and user defined fields, in combination with the business rules. Sometimes you have to get creative.

Recommendations

Request a Demo, ask the experts to show you how IFS FSM can fulfill your requirements.

 
 

Paul from Bristow U.S. LLC
Specialty: Other Industry

December 2014

December 2014

IFS review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The application is fairly easy to navigate through.

Likes Least

Too many windows and screens to use for one application.

Recommendations

Make sure the software can handle the business application you want.

 
 

Nain from NHPC
Specialty: Other Industry

August 2014

August 2014

Nice product and very user-friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product is very user-friendly, and having loads of feature for power sectors. The most important thing is that it is easy to customize and easy to learn for users.

Likes Least

They take too much time for resolving issues and doing customization.

Recommendations

The main thing to look at is the cost of the product, which is very good, provided with the features in this ERP.

 
 

Dan from Valmont

November 2012

November 2012

Ease-of-use

Functionality

Product Quality

Customer Support

Our company has used IFS Applications for four years now. The user interface is unintuitive, arduous to use and navigate.

When our company first switched to IFS we quickly realized as users the software was not even on par with an alpha release and it has not become better over time. The IFS company will not repair shortcomings of the software unless be pay them a hansom sum.

 
 
 
Showing 1-2 of 2

Rafael from Scentec

August 2015

August 2015

Fragrances market

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

It runs great for end-users, lean process, best technology and a powerful CRM and MRP.

Source: Capterra
 

Beth

December 2016

December 2016

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp