IncidentMonitor™ is an Information Technology Service Management (ITSM) application to support IT, ITIL and any other business process.
The service management framework offers free ITIL process templates plus an integrated workflow process designer, self-service portal and service catalog forms designer to customize and extend the solution.
Key functionalities include ITSM, customer service and support, help desk, service catalog, web self-service, knowledge base, live chat and field service functionality. Performance metrics are available through dashboards, canned reports, report query tool and export features.
Reports are available in PDF, HTML, or XLS. The open integration functionalities enable you to broker service requests and engage partners.
IncidentMonitor™ runs on a Windows platform. Clients can access the system from any device, anywhere, anytime via Windows or MAC iOS. Windows, Web and Mobile client (compatible with any iOS, Android, Windows 10 Mobile).
IncidentMonitor™ can be deployed on premise and through a SaaS subscription service.