Mhelpdesk Software


 

Mhelpdesk is a field service solution that works to organize and manage service requests, billing, reports and customer relationships. This system has been around since 2007 and currently helps over 13,000 businesses manage all aspects of their field service business from a single, centralized system.

Mhelpdesk has multiple features to support a field service-oriented business, including integration with QuickBooks for accounting (and offline mode, which allows technicians to continue using the software in areas without internet or cell reception).

Since it’s entirely web-based, Mhelpdesk is accessible on any mobile device with Internet access. This allows field techs to access all the necessary information about a job right from their mobile device, saving time and eliminating the need to call back to the main office. Mhelpdesk also provides complete visibility into staff schedules, helping to dispatch and alert field employees.

Work orders are customizable, allowing organizations to create work order templates that make sense for their business. The system also integrates with any unique company website, providing fully functional widgets, forms and login boxes.

 

Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

431 Reviews of Mhelpdesk

 
Software Advice Reviews (177)
More Reviews (254)

Showing 1-20 of 177

from eBoxLab
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

MhelpDesk Customer Happiness Specialist

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A Customer Happiness Specialist has been great to work with he is very persistent in figuring out my texting issue. I appreciate all his efforts very much!

Advice to Others

Ask for Nathan

 
 

from the patch boys DC
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

Fairly Easy to Handle

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I am happy that I can run my whole business including take checks and credit cards with one program. I had 3 programs to handle these before using Mhelpdesk.

Advice to Others

Please try it and see that it can simplify your life

 
 

from Honest Air Heating & Cooling
Specialty: Maintenance / Field Service
Number of employees: 1 employee Employees number: 1 employee

Hvac service

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I love that I can take my home advisor lead and import them right into help desk. Also love the email invoicing. Just wish the card processing fee was lower (wepay) or we could integrate other processing companies than just the ones available. But in all help is great. Also my account manager is always there to help and does a fantastic job getting things done for us. He also makes sure to follow up just to see how business and personal life is going and if he could help with anything.

Pros

Email invoicing

Cons

Wepay card processing cost

Advice to Others

Definitely something to look into, great software with a great team to back it up.

 
 

from LADY COP CLEANING SERVICE
Specialty: Cleaning Services
Number of employees: 11-50 employees Employees number: 11-50 employees

A HELPFUL TOOL

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MHELPDESK has allowed me more time to actually run my business! I can provide estimates on the spot. It tracks all of my leads, jobs, invoices, and payments. The calendar/scheduling module is helpful in scheduling jobs and assigning staff. Would certainly recommend!

Pros

It allows customers to pay invoices utilizing a credit card....with the lowest fees around!

Cons

Getting the program up and running is time consuming because it contains so many features.

Advice to Others

If you are registered with Home Advisor, Mhelpdesk is a must! They speak to one another and integrate information that helps tracking leads, creating estimates, tracking jobs, assigning staff and ultimately sending invoices and tracking payment!

 
 

from Bob Jay's HVAC 7 plumbing
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

Daniel Spence

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Invoices and estimates are amazing with this service. Very professional and quick

Advice to Others

USE IT!

 
 

from R B Floors
Specialty: Construction
Number of employees: 1 employee Employees number: 1 employee

Simple and easy

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Mhelp desk has quickly become my go to app for my business. Ability to go from contact to creating estimates, jobs, and invoicing in just a few touches of the screen impresses customers. It's becoming a selling point during my estimates. If you have the opportunity, give mhelp desk a try.

 
 

from who's cleaning janitorial service
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

mhelpdesk

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im loving this product mhelpdesk and my rep was a great help of showing me how it operate

 
 

from Revamp Construction
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

Pretty Slick

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Great software. Combines many aspects into a cohesive, flowing process. From Lead intake all the way to completion, tracking, payment etc. Support is excellent, The support agent and he has been enthusiastic, timely and knowledgeable from start to finish.

 
 

from RTS Services
Specialty: Maintenance / Field Service
Number of employees: 1 employee Employees number: 1 employee

M help Desk

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My rep has been great helping me with the program. So far seems to be very adaptive in what I am trying to accomplish but I have not had to use it that much. Hoping that business picks up to really get full use of it.

Pros

That it seems to fit my needs. Like the estimating, invoicing and payment system.

Cons

Had an issue with Mobile app where I had to reload app to accept credit cards. Not sure if this was an IPhone issue or App issue.

 
 

from All PJ's, Inc
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

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The MHelpdesk Mobile App and Home Pro applications work very well together. The calendar sync function with Google is especially helpful. The personal support that we received from Austin Oniell at MHelpdesk was outstanding. He followed up several times with us personally to make sure we fully knew how to use all the functionality of the app. And he continues to be a great resource when we need him.

Advice to Others

Make sure you take the time to fully understand how to technically use all features within the software.

 
 

from Mac-Technologies
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

Great Service with a Lot of Potential!

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Having previously used similar services like Jobber, I had many expectation going into using MHelpdesk. While we had a few hiccups during our initial setup while working with support, we did get everything squared away and setup properly. Overall MHelpDesk is setup very similar to similar services. It did not take to long to get used to the interface.

All support representatives have been incredibly friendly and always willing to help to the best of their abilities. Although we have had a few issues here and there that required us to reach out to support and if they were not able to help us immediately, it seemed like it took longer than it should for support to follow back up with us.

That being said like most services MHelpdesk has many Pros and cons that need to be weighed when deciding to use the service.

Pros

1. Easy to use user interface
2. Friendly support
3. Very easy to add recurring jobs
4. Text notification are terrific
5. Notes universally kept in client profile
6. Schedule Calendar Screen works great with scheduling and rescheduling

Cons

1. It would be nice to have a proper punch clock for our employees rather then the start and stop watch that is built into the application.
2. The mobile app does not always work, sometimes it freezes or refuses to load.
3. Reporting is not as easy as similar services
4. When using int he browser it seems to time out often
5. Address input does not always grab the proper address when importing a client. It will try to search and auto fill the address which sometimes inputs a incorrect location.

Advice to Others

Give it a try! It might be perfect for you. You will never know till you see if it fits your companies work flow.

 
 

from David Ritsko Inc DBA Ritsko Insulation
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

?????

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We haven't yet utilized it for on site estimating. It is outstanding with it's potential to provide customers with what the new and upcoming customers expext, precise, line item,and immediate estimating.
The ability to schedule and be notified via electronic messaging is fantastic for our needs.
GREAT JOB WITH YOUR DESIGN AND ONGOING Commitment TO AMEND YOUR SERVICES.

 
 

from Hearthstone Properties,LLC
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

Very helpful software for a small business

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I was introduced to mhelpdesk through home advisor. At first I was sceptical, and there were a few rough patches, but that was more due to my unfamiliarity with the new software. What sold me initially was the ability to accept credit card payments for the services my company provides.

My rep has been awesome, and has helped me with any questions I have had along the way. I actually feel mhelpdesk has helped my business more than even home advisor. Once you get the hang of it, creating professional looking estimates and invoices has become almost effortless.

Pros

Ability to accept credit card payments.
Ease of creating estimates.

Cons

There is a small learning curve when starting to use the software, but with Austin's expert guidance, I got the hang of it in a couple days.

Advice to Others

If you're like me, you spend most of your time applying your trade in the field. Anything that cuts the time in the office doing paperwork is fine with me.

 
 

from Maid For The City
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

Best Company Ever

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Top notch customer service! Every rep that I have dealt with so far has gone above and beyond their duties. They made me feel like I was a valued customer and did not hesitate to assist me each and every time i called. In particular I loved the way my personal rep Eric Johnson has walked me through he Mhelp desk program, showed me how to navigate and personalize my service. He continues to check on me just to make sure I'm doing ok with my Mhelp desk and to see if i have any concerns or issues that need to be addressed. Thank you for simplifying my business. Everything that I need to run my back office right at my fingertips. love my Mhelp desk. -S.H. Kelly

Pros

Being able to schedule and track clients and employees
Creating invoices and emailing clients
Tracking employees love this tool

Cons

So far i have no complaint about the services

Advice to Others

Any business that cannot afford a real personal assistant should consider this company. You cannot beat the price you pay for peace of mind. I will continue to recommend this company to other business owners

 
 

from Residential cleaning
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

I love mHelpdesk!!!

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I love this app! It's a great way to run my business and keep everything in one place. I can schedule appointment quickly, give estimates and receive my payments through the app. I love it! Thank you!

Pros

Estimates, invoices, email customers, planning!

Cons

No connection can keep you from downloading the apps!

Advice to Others

You'll love this app! It's great for any business when scheduling appointments and keeping up with client information all in one place.

 
 

from BELL'S APPLIANCE SERVICE, Inc
Specialty: Home Appliances / Electronics
Number of employees: 2-10 employees Employees number: 2-10 employees

Good software l

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Mhelpdesk has helped us streamline the work order, estimate creating, and invoice process.

Pros

Great customer support and features

Cons

Non-working App

Advice to Others

Great way to streamline the proceas

 
 

from Energy Solutions of America
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

Been using it for 60 days

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I have been working with Rex at MHelp. This is a great program to use for business. I like the mobile app and how it works. It makes it easy to contact my customers, book an appointment, do and estimate and then schedule the work. It all flows well.

Advice to Others

Get it

 
 

from Air Safe
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

Excellent Tool to Help Organize your Small Business Customer Service Department is Outstanding!

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We began using Mhelpdesk approximately one month ago. The changes in the office have been remarkable. We used to use several different types of technology to keep track of our leads, estimates and invoices. We were constantly re-entering the same information. The potential for and occurrence of typos was constant. Mhelpdesk allows us to enter the information once and then everyone has access to the same information is a much more timely manner. Because the information is entered once, even if there is a mistake it is corrected and that is the end of it, it doesn't get repeated over and over. We have had a faster turn around fro initial phone call to estimate resulting in more sales. Can't ask for more than that!

Pros

Customer Service particularly Marvin Nguyen is absolutely outstanding. We are not millennial and new software is a little harder for us to learn, he was excellent at helping us with even the most basic of questions. He helped us to customize our estimates so that they look significantly more professional than our previous template. He always returned our calls quickly and with a great attitude.

Cons

None that are signficant.

Advice to Others

Definitely useful, if a group of 50+ office workers and contractors can handle this software than you can too.

 
 

from Mass Tinting
Specialty: Other services
Number of employees: 1 employee Employees number: 1 employee

User Friendly and it covers Everything!

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This software is wonderful. Whether from the mobile app or online site, it's very easy and user friendly! My rep, was exceptionally helpful. patient, and made sure I was comfortable with every aspect of the app and website. He answered my many questions before I ventured on my own. He was very responsive to my calls and called back almost immediately when he wasn't available. my reps assistance had me navigating Mhelp software in no time at all, Thanks!!

Pros

The ease and user friendly software allows you to adapt quickly and efficiently to where you're navigating on your own before you know it!

Cons

The monthly fee! I'm just starting out and have to keep to my budget and this monthly fee does not comply...sorry Mhelp.

Advice to Others

Great product to keep track of all your business needs from A to Z. It makes everything real easy and accessible. From setting up your new leads to invoicing the customer. I love the fact you have the option of the customer paying via credit card too. My first customer paid that way and it was painless!

 
 

from K&F Cooling vo
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

Mhelpdesk

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Works great, like mobility payment option, To make invoice is easy