Mhelpdesk Software


 

Mhelpdesk is a field service solution that works to organize and manage service requests, billing, reports and customer relationships. This system has been around since 2007 and currently helps over 13,000 businesses manage all aspects of their field service business from a single, centralized system.

Mhelpdesk has multiple features to support a field service-oriented business, including integration with QuickBooks for accounting (and offline mode, which allows technicians to continue using the software in areas without internet or cell reception).

Since it’s entirely web-based, Mhelpdesk is accessible on any mobile device with Internet access. This allows field techs to access all the necessary information about a job right from their mobile device, saving time and eliminating the need to call back to the main office. Mhelpdesk also provides complete visibility into staff schedules, helping to dispatch and alert field employees.

Work orders are customizable, allowing organizations to create work order templates that make sense for their business. The system also integrates with any unique company website, providing fully functional widgets, forms and login boxes.

 

Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

431 Reviews of Mhelpdesk

 
Software Advice Reviews (186)
More Reviews (245)

Showing 1-20 of 186

from Performance Solutions
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

They keep calling me

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Sought them out and read reviews and found it only works with QB online. OK, no problem had a friend comment who had a client said help desk support was bad. No big deal...why the low stars? I got several emails. I sent a note we found another software. They kept emailing. Started reporting to spam. They started calling blocked them and their number. They then kept calling now under "unknown name".

MHELPDESK SALES LOOK IF A CUSTOMER SAYS NO AND IS POLITE TO STOP EMAILING AND CALLING PLEASE STOP USING UNKNOWN NAME TO GET THROUGH AND LEAVING VOICEMAIL IS BAD. SO NOW YOUR "MHELP DESK" CAUSED THIS REVIEW AND YOUR SALES TACTICS ARE BAD. SO ANYONE OUT THERE PLEASE HEED MY EXPERIENCE AND AVOID THEM.

Pros

Looks very good but....

Cons

only works with QBooks online. Sales tactics are appalling, help support desk horrible

Advice to Others

Dont bother, we went with Service Titan instead

 
 

from Green Air Care
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

Average software

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For the money you pay, its ok. Very slow.. A lot of bugs... Constantly freezes //

 
 

from Elite Outdoor Designs
Specialty: Lawncare
Number of employees: 2-10 employees Employees number: 2-10 employees

Increased Efficiency From the Office the Field

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We waited for way too long to invest in software like this. Since we started using Mhelpdesk we are able to track leads, estimates, job progress and invoicing. We are not only able to collect payments more quickly and efficiently but we are also able to get estimates to customers right from the field and get approvals many times right on the spot. Mhelpdesk has simply made our company more efficient all the way around, from the office to the field. Mhelpdesk's customer service/tech support is pretty amazing. Whether you email them or call them they get right back to you and get you the help you need.

Pros

Mhelpdesk has simply made our company more efficient. It took a little getting use to as most new things do but it has truly changed how we are able to service our customers. From the office to the field we are able to respond to customers much quicker and service them more efficiently. We look much more professional to our customers and potential customers than most companies in our area and that has been the difference in some of the jobs we have landed. We are not the cheapest company in town but people are willing to pay more for that professionalism. Mhelpdesk's customer service/tech support is second to none. Whether you email them or call them they get right back to you and get you the help you need.

Cons

The app version of Mhelpdesk is laid out differently than the web based version for computers. It's not that big of a deal for the field managers and techs that use tablets because they are only using the app version. The problem we've had is that when they ask how to find something or do something I have a hard time helping them because of the different layout and being in the office I use the web based version. We usually have to call customer service to figure it out.

Advice to Others

This software if fully customizable to fit your needs. Do yourself a favor and pay the extra money up front for the premium set up. They set it up to your specs, input all your customer and product data and will make any changes you need in the future. We have made several small changes since we started using it. The tech support/customer service is outstanding.

 
 

from CR Refrigeration
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

Great system!

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We have been using Mhelpdesk for just about a year and we love it. It is easy to use and has everything we could need! Im a huge fan of the fact that the company takes recommendations of what improvements clients wish to see within the program. Over the past year we have seen many updates. We had tried a couple other programs before deciding on Mhelpdesk and this one is by far the easiest to use, whether you are a tech in the field or dispatch in the office. I highly recommend the service!

 
 

from Handyman Advisor
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

Awesome Software, Amazing Staff, Highly Recommended!

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I run a home improvement company and needed a solid CRM to stay organized, write estimates, save job details and bill customers. I tried a few and eventually came across MHelpdesk... I've been using it for about 6 months now and it took a little time to get rolling, but they helped me every step of the way. I just upgraded to their unlimited plan so I can scale my business and my encounter with one of the sales agents prompted me to write this review. He was incredibly helpful, fast and professional. It's not too often that you call a company in another state that has employees that are sharp, well spoken and bend over backward to help you.

Pros

Geo tracking is cool. Being able to charge credit cards without having a separate merchant account is another really awesome feature. The entire system is user-friendly and simple.

Cons

No complaints at all.

Advice to Others

Try the demo and you'll be hooked.

 
 

from GSS Electric Inc.
Specialty: Electrical
Number of employees: 2-10 employees Employees number: 2-10 employees

Perfect fit for someone

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It goes without saying that what works for one, will not work for all. That being said this system offers multiple features that you can adjust and turn on and off. The system syncs with Google Calendar and QB, but is not seamless - for me at least.

Pros

This is system offers great costings on projects. It allows you to preset wage rates and the cost behind it, along with separate misc items.

Cons

I have not found any way to generate a time sheet. The most simple of things - but no easy way to make a time sheet.

Advice to Others

What ever system you choose, there will be aspects that work for your company, and those that you think will not. I suggest forcing yourself to try to use every feature - of any program, instead of just using one aspect. Case in point - the last system we used, we didn't upload an item catalog because our team felt like they could manually enter their material easier than the headache of keeping the catalog up to date. Number one reason why everyone didn't enter in their material - it was too difficult. Jump in completely.

 
 

from BELL'S APPLIANCE SERVICE, Inc
Specialty: Home Appliances / Electronics
Number of employees: 2-10 employees Employees number: 2-10 employees

Solid Software

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It is a very manageable and organized software. I have used 2 others and they are not nearly as good. You can do so much with the software to keep track and organize people, work orders, invoices, all in one place. There have been a few issues on the software side but they have been resolved by customer support when possible.

Pros

Very well organized. Customer service is friendly and helpful.

Cons

Sometimes the software kicks you out of a work order and will not save correctly.

 
 

from Eagle Pipe & Mechanical
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

Best value for the price

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This software has the best value for new companies.

Pros

Job costing, estimates, invoicing, payment built into emails so customers can pay right away

Cons

Would like to see a few more features, better inventory management

Advice to Others

Try to get it when it's on sale.

 
 

from Benjamin Franklin Plumbing
Specialty: Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

Didn't use it

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I use SkyBoss and am very happy with it. MHelpdesk is for a single man shop who wants organization. Get a better program if you want to grow.

Advice to Others

Shop around

 
 

from Professional Carpet Care
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

Didn't work for us

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Couldn't make it fit to the specific needs of scheduling for our commercial accounts.

Pros

price

Cons

lack of cutomization

 
 

from Naturally Clean by Nancy
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

Almost There

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The customer service provided by this company is outstanding! They seem to all take personal responsibility for their clients like they own the company!
The only issue we had was the recurring jobs capabilities and 99% of our jobs are recurring. Really hated that the system would not work for our cleaning company!

Pros

Customer service

Cons

Just the recurring jobs issue

Advice to Others

Give them a look when choosing software

 
 

from InBody
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

Decent for the cost but has its bugs

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Overall mhelp is great for the price. For the most part, you are able to customize to fit most of your needs. Has all of the features we need like multiple issue types, creating estimates and invoices though the ticket. You can also have estimates approved though email as well as collect payment online. For what you pay, you really get vast amount of features and custom options which is easy to setup.

The only major issue I have with them is their interface. It lags and is unstable. The response time is unstable and can take several minutes to respond and load the page. Some people may think that its not a big deal. However, when you have a customer on the phone and you are trying to open a service ticket, it can become quite annoying for both us and the customer.

Pros

Customization
Price
Options offered
easy to setup

Cons

user interface
system lags frequently
slow and unstable page response time

Advice to Others

Overall its a good product. But beware, the system can lag and it will, frequently.

 
 

from Still Plumbing and Mechanical LLC
Specialty: Plumbing
Number of employees: 1 employee Employees number: 1 employee

Good product probably great for a multi man shop

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Customer support is easy to get into touch with and eager to help

Pros

Easy to add jobs and customers

Cons

Expensive but i am a one man shop for a larger shop it is probably much more affordable. a lot of informatiion still needs to be manually input but once again I'm a small shop.

 
 

from Brantworth Mechanical
Specialty: Maintenance / Field Service
Number of employees: 2-10 employees Employees number: 2-10 employees

Horrible system for what you pay for.

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Our company has been using this software coming up on 9 months now. We have invested countless hours in labour to enter all of our inventory and cost it accordingly, only to have it not transfer properly to our accounting software. We pay more for this system than that web based accounting software, which we were told this field software would eliminate down time and work order errors. But its quite the opposite. I find myself in the office until the wee hours of the morning trying to export our invoices for the accounts only to find that products that have transferred without issue in the past, now no longer exist in our product and services.
There are many other factors of this software that frankly are not worth beating your head off the wall like I have, ie, time sheets are still not integrated, costing sheets don't work the way they should. (actual cost vs. quoted or estimated cost), rules within the accounting system are not picked up by this system until the invoices and products have already been added to your products and services list (" quotation marks for example") but you only find this out when its time to export to the accounting software does this software tell you. After invoicing has been done and after you have been paid. Meaning you have to go back into all you work orders, invoices, and products and services and change them, before you can try again.
All in all SAVE YOUR MONEY, or if you are looking for a field software that will actually save you time and money DON'T PICK THIS ONE, MHELP DESK is the worst system that I have ever had to use.
When you do get a hold of customer support, the same old answer is given, "We'll bring it up in our TEAM meeting and discuss with our programmers"
USELESS

Pros

NOT ONE!

Cons

TOO MANY TO LIST

Advice to Others

RUN, POINT, CLICK, in the other direction. SAVE your money.

 
 

from eBoxLab
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

MhelpDesk Customer Happiness Specialist

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A Customer Happiness Specialist has been great to work with he is very persistent in figuring out my texting issue. I appreciate all his efforts very much!

Advice to Others

Ask for Nathan

 
 

from the patch boys DC
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

Fairly Easy to Handle

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I am happy that I can run my whole business including take checks and credit cards with one program. I had 3 programs to handle these before using Mhelpdesk.

Advice to Others

Please try it and see that it can simplify your life

 
 

from Honest Air Heating & Cooling
Specialty: Maintenance / Field Service
Number of employees: 1 employee Employees number: 1 employee

Hvac service

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I love that I can take my home advisor lead and import them right into help desk. Also love the email invoicing. Just wish the card processing fee was lower (wepay) or we could integrate other processing companies than just the ones available. But in all help is great. Also my account manager is always there to help and does a fantastic job getting things done for us. He also makes sure to follow up just to see how business and personal life is going and if he could help with anything.

Pros

Email invoicing

Cons

Wepay card processing cost

Advice to Others

Definitely something to look into, great software with a great team to back it up.

 
 

from LADY COP CLEANING SERVICE
Specialty: Cleaning Services
Number of employees: 11-50 employees Employees number: 11-50 employees

A HELPFUL TOOL

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MHELPDESK has allowed me more time to actually run my business! I can provide estimates on the spot. It tracks all of my leads, jobs, invoices, and payments. The calendar/scheduling module is helpful in scheduling jobs and assigning staff. Would certainly recommend!

Pros

It allows customers to pay invoices utilizing a credit card....with the lowest fees around!

Cons

Getting the program up and running is time consuming because it contains so many features.

Advice to Others

If you are registered with Home Advisor, Mhelpdesk is a must! They speak to one another and integrate information that helps tracking leads, creating estimates, tracking jobs, assigning staff and ultimately sending invoices and tracking payment!

 
 

from Bob Jay's HVAC 7 plumbing
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

Daniel Spence

Ease-of-use

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Invoices and estimates are amazing with this service. Very professional and quick

Advice to Others

USE IT!

 
 

from R B Floors
Specialty: Construction
Number of employees: 1 employee Employees number: 1 employee

Simple and easy

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Mhelp desk has quickly become my go to app for my business. Ability to go from contact to creating estimates, jobs, and invoicing in just a few touches of the screen impresses customers. It's becoming a selling point during my estimates. If you have the opportunity, give mhelp desk a try.