mHelpDesk Software


 

mHelpDesk is a field service solution that works to organize and manage service requests, billing, reports and customer relationships.

mHelpDesk has multiple features to support a field service-oriented business, including integration with QuickBooks for accounting as well as offline mode, which allows technicians to continue using the solution in areas without internet or cell reception.

Since it’s entirely cloud-based, mHelpDesk is accessible on any mobile device with internet access. This allows field techs to access all the necessary information about a job right from their mobile device. mHelpDesk also provides visibility into staff schedules, helping to dispatch and alert field employees.

Work orders are customizable, allowing organizations to create work order templates that make sense for their business. The system also integrates with any unique company website, providing functional widgets, forms and login boxes.

 

mHelpDesk - Business management
 
  • mHelpDesk - Business management
    Business management
  • mHelpDesk - Collect payment
    Collect payment
  • mHelpDesk - Job summary
    Job summary
  • mHelpDesk - Quickbooks integration
    Quickbooks integration
  • mHelpDesk - Job scheduling
    Job scheduling
  • mHelpDesk - Scheduling and dispatch
    Scheduling and dispatch
Supported Operating System(s):
Web browser (OS agnostic)

451 Reviews of mHelpDesk

 

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Software Advice Reviews (196)
More Reviews (255)

Showing 1-20 of 196

Annmarie from Nassau Suffolk Mechaincal
Specialty: Plumbing
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Outstanding

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The product is efficient for both the work field and office staff.
The notifications are immediate and helpful to project managers

Cons

We have to forward some notes because mHelpDesk only notifies 2 contacts.
It would be helpful to have the option of notifying more than 2 people in our case.

 
 

Stephanie from Bryans Mechanical Ltd.
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Ok.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For the amount of money we spent it does a basic job. Wish there could be more ways to make custom forms look good in a printed and pdf display.

Pros

Quick and easy set up . We paid for the premium set up and we got it. Program is great for service work. Great for organizing a small or large crew of workers.

Cons

Doesnt auto save so you loose some information of your not careful. Have troubles sending items to Quickbooks. Wish that process was easier. Not good for New construction when you have multiple steps to a job and need multiple job types and multiple forms for the same location. Custom forms not really customization unless you know coding. The templates are great but wish I could organize the sheet to print out nicely. No ability to make contracts.

 
 

Linnette from Boyd Roofing
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

I've enjoyed how user friendly it is!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall really happy with the outstanding customer service which lots of companies have lost sight of these days and the software itself.

Pros

The icons as menu options and the easy to use mobile app. That one can also use the app on the tablet for the sales reps that are out with the customer.

Cons

I cannot edit the tax manually or override the amount that is totaling up and the editing/cropping feature of the logo.

 
 

Kim from CPM
Specialty: Contractors
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Good value for your money

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is very intuitive to use and fairly easy to implement. Customer service is great to work with if/when you have questions.

Cons

I would like to see better reporting options. More robust reporting features would be a definite improvement

 
 

victor from Advanced cooling and heating inc
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Best Business decision in years

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

really like it

Pros

expand ability to others to process invoices, and scheduling and invoicing in one place....really has helped our business

Cons

glitchy sometimes probably has to do with it being on the cloud. doesn't refresh well sometimes...Ex. it doesn't copy well from estimate to invoice

 
 

Dawnette from Double R Plumbing LLC
Specialty: Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Owner

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Customer service is awesome and always ready to answer stupid questions, no matter how many you have.

Pros

It is easy to work with and understand. Great with communicating with our guys in the field. Customer service is awesome to deal with.

Cons

Don't really have any. They are constantly upgrading and improve problems you may have at all times.

 
 

Silke from Amp Champ
Specialty: Electrical
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Silke from Amp Champ

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was very hesitant having to use a new computer program, even though we picked it from all the others. But the simplicity yet functionality made easy to learn, even for me. We had the representative for onboarding and she was so patient. We surely had to rethink what we wanted to accomplish with every form we used in our electrical company and how to use them in mhelpdesk. We stumbled a bit in the beginning, as we had to make some changes but it surely was worth it. Our paper consumption is way down, we are far more efficient and we look more professional.

Pros

Hands down the simplicity of the program

Cons

Some of our forms are not convertible to this system and we have to use the paper version.

 
 

Ryan from Constantine Construction and Farm
Specialty: Lawncare
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Ease of Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was looking for a lower cost tool to help me in my landscape business for preparing estimates and keeping customers organized. Mhelpdesk does just that. As a web-based application, you can take it with you where ever you go.

Pros

Pretty self-explanatory. The support folks are great to work with and you have many levels of knowledgeable staff that will help you along the way.

Cons

It does not have a budget tool attached to do job costing and see how you are doing financially with customers

 
 

Heinz from Gameroom Superstores
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Good service software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

My service department really likes this app. It provides most of the information they need.

Pros

Lots of custom fields. Integrated with android maps makes finding a customer simple.

Cons

Difficult to generate custom reports. Customer will do this for you, but would be better to be able to generate one on the fly myself.

 
 

Ted from HE Electric
Specialty: Electrical
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Good software growing in capabilities

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A good product that needs to continue focusing on the needs of the users-- could be a super robust program and I think it is getting there.

Pros

Good for client info, scheduling, historical info at sites, etc.

Cons

Not a very good time tracking system-- we use Tsheets for that as it is more robust for PTO, Holidays, job reports, etc.

 
 

Bradley from Elite Outdoor Designs
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Increased productivity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is great software. It has truly helped increase our productivity. It is easy to track jobs now and has decreased the time it takes to collect on a job significantly.

Pros

The customer service is fantastic. If we call or email them with a question they respond quickly. This software is customized to our needs and as our business evolves they are able to tweak the software to meet our ever changing needs. It is great for tracking leads, estimates, jobs, invoices and payments. We also use it to assign crews to jobs and get them the information they need for the job.

Cons

This software doesn't have a good way to track employees hours for payroll. There is a makeshift way to do it but is not as efficient as the rest of the software's duties.

Advice to Others

This is great software. I would recommend paying the additional cost of having them set it up for you. We did the premium package and they continue to make changes and tweaks to meet our needs. Well worth the money. You will make up for the cost of this software quickly as it makes your business run more efficiently and able to give in the estimate, invoice, and collect quickly and accurately.

 
 

Michael from HealthTech, Inc
Specialty: Information Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

mHelpDesk a solid tool for MSPs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

mHelpDesk has been a welcomed addition to our operations. In vetting the product it was challenging getting accurate information about how we wished to use the tool. We integrate it with QB and use QB Advanced Inventory for our inventory mgmt. It has been challenging getting the functionality we desire from the inventory module through the mHD UI. Since rolling it out, the core functionality is working well. The enhancements specific to our operations have been less successful. The fact that the mHD team is constantly gathering feedback and augmenting functionality makes me more confident that we will eventually be able to use it as we intended to use it from the onset. The forthcoming API is a big part of this.

Pros

Easy association of work orders with easy to produce estimates & invoicing.
Customizations are easily achievable via a user facing settings interface which is quite intuitive.
Support has been very responsive to our requests. We may not always get the answers we wish we would get but support is quite robust.
mHD is always gathering info from the users and adding functionality. We are greatly anticipating the API.

Cons

No API.
the user defined fields are just free text fields. You must export a CSV to use the data.
It would be much more helpful if when I enter the mileage from the field techs I could then run a mileage report.
The customized report interface is lacking. You cannot query the DB directly.

Advice to Others

Do you own R&D. Do not rely solely on the info you get from mHD sales. Before you buy, put the time into understanding how you will create your workflows. Pay close attention to how you organize your job types and statuses. Make sure you think your workflows all the way through to reconciliation. Use the support forums and consistently request the functionality you need.

 
 

Andrew from Hauling
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I worked with the representative from customer service and technical support and he was fantastic couldn't have been any better he was patient with me he answered all of my questions and guided me through the steps that I needed to follow.
Thank you so much guys

Advice to Others

If you want to simplify your business sign up with this company

 
 

Alex from Green Air Care
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Average software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For the money you pay, its ok. Very slow.. A lot of bugs... Constantly freezes //

 
 

Megan from CR Refrigeration
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great system!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using Mhelpdesk for just about a year and we love it. It is easy to use and has everything we could need! Im a huge fan of the fact that the company takes recommendations of what improvements clients wish to see within the program. Over the past year we have seen many updates. We had tried a couple other programs before deciding on Mhelpdesk and this one is by far the easiest to use, whether you are a tech in the field or dispatch in the office. I highly recommend the service!

Cons

Wish we could create statements in the program. Literally my ONLY complaint.

 
 

Corey from Handyman Advisor
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Awesome Software, Amazing Staff, Highly Recommended!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I run a home improvement company and needed a solid CRM to stay organized, write estimates, save job details and bill customers. I tried a few and eventually came across MHelpdesk... I've been using it for about 6 months now and it took a little time to get rolling, but they helped me every step of the way. I just upgraded to their unlimited plan so I can scale my business and my encounter with one of the sales agents prompted me to write this review. He was incredibly helpful, fast and professional. It's not too often that you call a company in another state that has employees that are sharp, well spoken and bend over backward to help you.

Pros

Geo tracking is cool. Being able to charge credit cards without having a separate merchant account is another really awesome feature. The entire system is user-friendly and simple.

Cons

No complaints at all.

Advice to Others

Try the demo and you'll be hooked.

 
 

Mauna from GSS Electric Inc.
Specialty: Electrical
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Perfect fit for someone

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It goes without saying that what works for one, will not work for all. That being said this system offers multiple features that you can adjust and turn on and off. The system syncs with Google Calendar and QB, but is not seamless - for me at least.

Pros

This is system offers great costings on projects. It allows you to preset wage rates and the cost behind it, along with separate misc items.

Cons

I have not found any way to generate a time sheet. The most simple of things - but no easy way to make a time sheet.

Advice to Others

What ever system you choose, there will be aspects that work for your company, and those that you think will not. I suggest forcing yourself to try to use every feature - of any program, instead of just using one aspect. Case in point - the last system we used, we didn't upload an item catalog because our team felt like they could manually enter their material easier than the headache of keeping the catalog up to date. Number one reason why everyone didn't enter in their material - it was too difficult. Jump in completely.

 
 

Michael from BELL'S APPLIANCE SERVICE, Inc
Specialty: Home Appliances / Electronics
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Solid Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is a very manageable and organized software. I have used 2 others and they are not nearly as good. You can do so much with the software to keep track and organize people, work orders, invoices, all in one place. There have been a few issues on the software side but they have been resolved by customer support when possible.

Pros

Very well organized. Customer service is friendly and helpful.

Cons

Sometimes the software kicks you out of a work order and will not save correctly.

 
 

Alisha from Eagle Pipe & Mechanical
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Best value for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software has the best value for new companies.

Pros

Job costing, estimates, invoicing, payment built into emails so customers can pay right away

Cons

Would like to see a few more features, better inventory management

Advice to Others

Try to get it when it's on sale.

 
 

Chad from Benjamin Franklin Plumbing
Specialty: Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Didn't use it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I use SkyBoss and am very happy with it. MHelpdesk is for a single man shop who wants organization. Get a better program if you want to grow.

Pros

If you're a single man operation and want some organization then this is your program.

Advice to Others

Shop around

 
 
 
Showing 1-20 of 255

Josh from Mantis 3D LLC

June 2017

June 2017

MhelpDesk talks a big game but fails to back it up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A headache

Pros

Customer service department is located in the USA and they have great hours of operation that cater to both West and East Coast

Cons

Fails in every aspect of execution, from set up to customer satisfaction. MhelpDesk was built on empty promises. Ill summarize my experience in a very brief manner to save everyone time.

Signed up with MhelpDesk and paid a premium for the premium set-up team to assist in customizing our workflow. Was promised it would be no longer than two weeks but we would strive for 1 week set up time.

1 month later, we are no where. No familiarity with the software. Set up rep, talks too much doesn't listen.

2nd month, new service rep. Great guy, listens very well. Initially make great progress. However we ran into many issues which were supposed to be resolved, some issues would take 4-5 reminders to actually fix. He would say the issue is fixed and it was not, so they must conduct no testing at all.

3rd month. Out of pure frustration we set up 8 hours for our own employees to run through the software and try to figure out our own set up. which we did. Everything is customized to our specs and we completed the set up process from 50 to 100% on our own.

4th month: Customers not receiving email notifications, Customer service has been contacted 4-5 times and offers no solutions, they cannot find the problem so they dismiss it.

This has been one one of the worst businesses we've ever dealt with. A huge waste of time and money. They will tell you everything you want to hear with a great attitude but when something goes wrong, and it will. You are on your own. Good luck

Source: Capterra
 

Kevin from Priority Pest Control

June 2017

June 2017

Great customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is easy to use and easy to speak to an actual person if you have questions or problems. The mobile app works well, especially on our tablets.

Cons

There are a couple small widgets that could be changed or added, but there is also a customer forum that has helped the company make them priorities.

Source: Capterra
 

Tammy from OEL Heating and Cooling, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

On the spot customer service...UNBEATABLE!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am able to keep everything in one place!

Pros

Easy to add customer and manage the ever growing database. The customer service team is always a click away for ANYTHING!!!

Cons

Prefer to use my own forms for providing estimates. Need to have an feature to present customers 3 options at the time of service. Jobs are lost when you walk out the door!

Source: Capterra
 

Peggy from Northern Comfort Heating and Cooling

June 2017

June 2017

Great software for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I am always pleased with the service we receive from the MHelp desk team. We signed up a couple months ago and have requested assistance on several forms and training. We signed up with the premier service and have been extremely happy with the product. We researched MHelp Desk along with many other software services for our HVAC company and this software has 99% of what we need in our business. The service and the software is worth the price. I have worked in the software field for over 10 years and can appreciate the extra effort the team does for our company. Integrates with QB very easily.

Cons

It can be a bit slow with an older computer that has less RAM. Working offline helps the techs when they are using their mobile devices in sketch wireless areas. We had the team import all older invoices from QB which gave the amounts, but not the details.

Source: Capterra
 

Emily from Divecom Marine
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

The software is easy to use for any person- whether you are a computer pro or have basic knowledge!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the fact that I can create custom fields for my jobs that will translate over to invoices. I can make custom fields for each type of service I provide. You can also create custom fields for your customer profile. It absolutely amazes me as I never thought I would find a software tailor made for our niche company- a commercial diving firm. With being able to customize everything from customer profiles to job to invoices I can have the exact software and features I need and am able to disable other features I don't need. Also the customer service is seriously stellar- 5 stars! Every person I have spoken with at MHelp Desk has been extremely helpful , informative, and professional. You can call, email, or even live chat with customer support to suit your needs! They also have loads of resources if you are a do it yourself-er. Between watching videos on their youtube channel to utilizing the community forum- I have hardly needed any assistance setting up my account and utilizing it. The import from Quickbooks is seamless and so simple- it makes switching to a new software insanely easy. 10/10 would recommend!!

Cons

The only con i can think of is having to put my appointments in a time slot. I have not looked into this all the way yet as I am still customizing everything. With my business our service calls do not need time slots and the customer are not present for the work so it would be helpful to see all my appointments for the day without them being assigned a specific time. (even this isn't a real big negative for me more of a pet peeve). I bet if I asked them they could figure out how it can be set up like this!

Source: Capterra
 

Lauri from Ozarks Chimney Solutions

June 2017

June 2017

So far its been working good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Being able to map customers, techs getting directions from job to job, having custom fields populate

Cons

Map doesn't pull up all addresses, not sure about it working with quick books, don't like having to have an invoice prior to getting payment

Source: Capterra
 

John from Mr. Reliable plumbing and heating
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Nice system but just not right for our company. Very well made and set up.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software was hard to use and froze up a lot. It was not very intuitive and we could not customize it.

Pros

It was very affordable and we could get started. The look of the system is ok and the online support was fair. When ever we had an issue we could contact them and they would respond within 5 mins. Overall for what it is the system is good .

Cons

Not that easy to set up and use out in the field for our guys. The lack of customization available was a problem for us. We run a plumbing and heating company and our techs are not super on computers. Still the system is good it just didn't work for us.

Source: Capterra
 

Roger from Lovoltec, INC

March 2017

March 2017

mHelpdesk seems very immature

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have a cabling company and found mHelpdesk to be buggy and although easy to use and configure, not near enough configuration to get it to a satisfactory stage for us to use. When the customer service side was confronted with 2 issues they could not resolve, the just stopped communicating and trying. Think twice before using. You will trade "easy" for "really cannot be used in a business environment."

Pros

Easy to set up and start to "try" to use.

Cons

Far to simplistic for a business that handles a variety of service customers from wholesale to retail. Also, the customer service side seems less than competent. When the going got tough, they quit.

Advice to Others

We have dropped this product.

Source: Capterra
 

Ken from ServiceMaster Clean Multi-Unit Residential Property Services
Number of employees: 10,000+ employees Employees number: 10,000+ employees

February 2017

February 2017

Great for newbies, but no cheap path to import work history so unusable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I liked the UI of the software as an experienced user of Field Service software looking to upgrade from another SaaS product. I was extremely disappointed to find out that there is no way to import job history AT ALL from another platform. The solutions offered were paying them to do it or or manually entering 6 years of history ourselves. If you are looking to move from paper-based system or basic digital calendars this may be great, but if you actually want to move from another SaaS system prepare to be disappointed.

I wish I had known this before investing scores of hour importing clients, customizing the UI for my team. Wasted, wasted time.

Source: GetApp
 

Kirk from AZ Air Conditioning and Heating

February 2017

February 2017

Troy was as great as the software he showed me

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our rep was very on point showing me what I needed to see and saving me time - This software will be in the top 5 we will try to see in getting

Source: Capterra
 

Steve from Brentwood Landscapes Inc

January 2017

January 2017

Not for landscapers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Despite their statements, this software does not work well for a lawn / landscape company. I was very specific in what I needed this program to do for my business, and they assured me that it could handle all that and more. When we began to set up the program, I found out right away they had no clue what a landscaping service needed. They asked me to send copies of my proposals and schedules so that they could try to re-create them. They couldn't. Basically I was having to tell them how to design their software. They may have had good intentions, but it turned out being a large waste of my time and I lost a lot of money. Besides the cost of the program I had to pay a large amount of money for training which I was never able to use because they couldn't even get the software right. After patiently waiting two months, I finally had to cancel the service.

Source: Capterra
 

Michael from AMEX Construction, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been in service industries for more than 40 years as a President and CEO - most of those years building a company from its inception as a small local business into a business generating more than 1 billion dollars in revenues. I must say that I have experienced significant difficulty getting set up on mHelpDesk. It has taken more than a month fraught with frustration. I am still with you 100%+ because of your sales, implementation and support personnel.

All of them - ALL OF THEM - have been EXCEPTIONAL. Genuine care, empathy and a sincere desire to help me overcome and work thru a myriad of setup difficulties have been the overriding factors in our finally achieving success with our setup.

Britt has led the charge. Without Britt leading with such grace, style and encouragement we would most likely have moved to the new Intuit Field Mgt. software on an Enterprise platform.

Britt is determined to lead her customers thru any storm towards successful implementation. Her tenacity and determination coupled with her pleasant demeanor are a tremendous asset for your company.

And I cannot say enuf about your tech support team and Stephen, our salesman. Stephen kept us from going to Wintac early on. He is a real professional.

I think your staff has paved the way for my company to remain a customer for life.

Thanks for hiring such talent.

Pros

Features, versatility, SQL database, reporting, etc.

Cons

A few little things we would like to see are missing.

Advice to Others

I will share more after some time in service.

Source: Capterra
 

Rosalynn from DiBartolo Court Reporting Services
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

The mhelp desk fan

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There were times that I was ready to throw in the towel after my husband died. Mhelp desk stayed true to form with excellent service while I was reputting my live together. I would recommend this to all small court reporting agencies! You can't beat the quality for the value.

Pros

The customization of fields and forms

Cons

I want to do more wild customizations

Advice to Others

thinking out of the box to use the software will make it easier to use

Source: Capterra
 

Chip from TCP
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Awful, Awful, Awful. This system is a Joke!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Will not transfer invoices or payments to Quickbooks Online. System Freezes and they do not know why. App functions in ways that it should not, lots of glitches. Customer service cannot figure out what is going on. Sometime takes days to get a return call. I had a meeting scheduled for 5:00 today and here it is 5:25 an no call or email. Please take your business elsewhere, you do not need this aggravation and frustration.

Pros

It's we based and I can access it from anywhere.

Cons

The fact that it does not work and they don't know how to fix it.

Advice to Others

MHelpDesk needs to close the doors, they have no idea what is going on.

Source: Capterra
 

Rick from Builders Accents
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

luvn mHelpdesk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a Cro-Magnon man learning new technology is slow and painful.
However marvin has been kind and patient with me, in fact mhelp has reached out often.
Customer service is obviously a high priority .

Pros

easy to navigate.

Cons

its on a computer... Really!!

Advice to Others

Not really, keep doing what your doing.

Source: Capterra
 

Nancy from Malle Painting, LLC.
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Thanks Larry!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This program is great for any company. I have been learning to use it and it has not failed yet. I'm happy with this program because I got assigned with a person in charge of my case and Larry remembers what we always last spoke about and is helpful in my company needs. thanks larry

Source: Capterra
 

Kevin from Enjoy Clean Air
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Great service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My rep Marvin is extremely professional and a great confidence booster. The program is new to me but I think it's the best software for my business.

Pros

It's easy to use and you can creat on the spot

Cons

No reason yet

Advice to Others

Not yet

Source: Capterra
 

Marissa from Painting By The Colors, LLC.
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Over and Beyond Customer Service!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The system is super easy to use! I completely love it, my account executive goes over and beyond my expectations and is always there to help me along the way! The software is easy to use and I love that we can finally receive debit and credit card payments. It helps me keep all my scheduling organized and there is so much more! I highly recommend mhelp desk to every business owner!

Pros

Absolutely everything! I wish I knew about this since day 1 of my business!

Cons

There is absolutely no dislikes!

Advice to Others

No I just want to say that the customer service is fantastic! Always there when needed even after hours, and that is over and beyond to what I expected!

Source: Capterra
 

Karlee from Right Touch Electrical

June 2016

June 2016

Great Product!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

mHelp desk scheduler has worked great for our company. There are so many capabilities with this program and has worked wonders for us. If something is not working the way you expect or you are looking for an easier route to take the support team is wonderful. Shannon Vick is our go-to girl. She is always so patient and kind and makes sure we are 100% satisfied with the program and will do whatever she has to do, to make sure we get what we need. I recommend this scheduler to service companies looking for a user friendly program built with everything you need!

Source: Capterra
 

Cris from TEK Virtuoso

May 2016

May 2016

I absolutely love the software and the customer service provided

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

mHelpdesk makes managing time and billing customers much quicker and efficient. Customer Service is always amazing and with a couple modifications suggested it would be a 10/10 product.

Source: Capterra