Mhelpdesk Software


 

Mhelpdesk is a field service solution that works to organize and manage service requests, billing, reports and customer relationships. This system has been around since 2007 and currently helps over 13,000 businesses manage all aspects of their field service business from a single, centralized system.

Mhelpdesk has multiple features to support a field service-oriented business, including integration with QuickBooks for accounting (and offline mode, which allows technicians to continue using the software in areas without internet or cell reception).

Since it’s entirely web-based, Mhelpdesk is accessible on any mobile device with Internet access. This allows field techs to access all the necessary information about a job right from their mobile device, saving time and eliminating the need to call back to the main office. Mhelpdesk also provides complete visibility into staff schedules, helping to dispatch and alert field employees.

Work orders are customizable, allowing organizations to create work order templates that make sense for their business. The system also integrates with any unique company website, providing fully functional widgets, forms and login boxes.

 

Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

137 Reviews of Mhelpdesk

Showing 1-20 of 137

 

from Arctic Transport
Specialty: Accounting
Number of employees: 1 employee Employees number: 1 employee

Transportation/Refrigeration review

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Likes Best

I can stay connected with techs and they can write up invoices as soon as work is completed, therefore not forgetting anything.

Likes Least

Sometimes things do not sync immediately so if I don't check into system often I miss something.

Recommendations

I recommend Mhelp for all your billing needs. We have found it to be very useful.

 
 

from Freebird Solutions inc.
Specialty: Accounting
Number of employees: 1 employee Employees number: 1 employee

mHelpdesk- good not great. Bugs with with workarounds.

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Likes Best

For our needs, mHD was the best of what was available. We knew it wasn't perfect, but we took a chance and it paid off.
I love that the software is web based, easy to understand and work with. The people at mHD are very responsive and very nice usually we get answers to any given question within a 24-hour period, often the same day.

Likes Least

We've had a number of issues with the software and customization of the software. For most issues they were able to offer workarounds. But for some, there is simply no solution and we have not heard back about them. I guess I feel like some commitments have not been met, while others have been met beyond expectations.

Recommendations

Take the time to map your business out on a whiteboard or mind mapping software. Get your workflow documented from start to finish so that you can truly evaluate your needs. Then do a dry run of all the forms, features, customer touches and follow up you need from your software to ensure you get what you pay for.

 
 

from Element Project Services
Specialty: Maintenance / Field Service
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Good Field service application but needs significant work in a few are

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Likes Best

The support system is very good. It is a good field service application. The web tool is good and placing service calls is easy as well

Likes Least

The mobile application needs alot of work. GPS tracking of contractors will help greatly. THere is a huge difference in the web and mobile tool. The web tool does not have options to pull up reports. The reporting section of the web tool needs a lot of stream lining. Pulling a report with different parameters is cumbersome.

Pulling a report with the details of every invoice is impossible. Need to add more parameters to the reports. Need to move away from per user cost. Have different options for customers.

Recommendations

Take the following in to consideration when evaluating a software like this

How does it meet your requirements
There will always be issues with software, make sure there is no downtime and that the customer service department is responsive
See how well the mobile application works
Ensure that the cost of licenses is affordable

 
 

from BRS Roofing
Specialty: Accounting
Number of employees: 1 employee Employees number: 1 employee

A great organizer with many options and e-z to use

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Likes Best

Its user friendly for office and field techs and store job photos on their server.

Likes Least

Unable to make adjustment to the mobile app. but easy to work around.

Recommendations

There are training videos, online techs or support that I found to be available without waiting more than 5 minutes. Very helpful and friendly staff. The software integrates with our billing software (quick books) and made the transition simple. Get an unlimited amount of tracking reports. I have not taken advantage of all the options available yet and we have cut down on the paper files and work orders by 80%. Field techs prefer the mobile app that gives them access to files and info that they didn't have. Finally store all job photos on there server and keep your computer space free.

 
 

from HealthTech, Inc
Specialty: Accounting
Number of employees: 1 employee Employees number: 1 employee

Great company and product.

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Likes Best

Customization of workflows and the support we got with the roll out and configuration.

Likes Least

This product integrates with a QB backbone and within QB there is an inventory module (Enterprise Edition QuickBooks). Despite their product integrating with it they could not answer my questions re: how the asset management will work with inventory insofar as being able to use the same bar code for both.

Recommendations

Do your research. Know what you want and make sure that the rep you are working with understands what you are trying to convey.

 
 

from B & L Brodeur Ent. LLC
Specialty: Accounting
Number of employees: 1 employee Employees number: 1 employee

I gave this product 3 mths and in that 3 mths I have had many issues

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Likes Best

I like the customer support team they really try to help you and I like the screenshots/videos they send so you can see how they are actually handling an issue or task.

Likes Least

The program isn't set up for a business like ours, Building maintenance/Handyman, not what the salesman told us. He was certain it would make my job so easy, definitely not the case. I feel he didn't have a clear idea what his product can and can't do. I have to say I really have a hard time believing any salesman anymore.

Recommendations

Take your time in choosing, and make sure it'll do everything the sales person says it will, DON'T sign any contracts or change how you do business until you are absolutely sure the product will work. My techs were really unhappy with the mobile app and were ready to through their phones out the window, they would leave notes and they would disappear causing the guys to do re-write there notes multiple times to find out they need to write it on paper also in case it didn't save. Which happened frequently.

 
 

from Gameroom Superstores
Specialty: Accounting
Number of employees: 1 employee Employees number: 1 employee

Wonderful Software. Suits our needs and cost effective.

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Likes Best

The ease of entering and modifying records from either a mobile device or a PC.

Likes Least

No ability to modify internal tax/no tax options. All else functions smoothly.

Recommendations

Allow users to modify internal tax/no tax options for a cleaner invoice look

 
 

from True North Ventures
Specialty: Property Maintenance

Review of Mhelpdesk

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Likes Best

The software is very intuitive and easy to use and the vendor has been very easy to work with

Likes Least

I haven't found anything I don't like, but we're still in the setup stage, so time will tell.

Recommendations

I evaluated several vendors of this technology as I considered this. For what I'm looking for, this was the best value I found and easy to use.

 
 

from Do It All Pro inc
Specialty: Construction
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Eric J Rocks !!

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Likes Best

Way easier then last app .It puts all the tools you need to run your business in the palm of your hands

Likes Least

Nothing looking forward to grow my business together and working to test software to work out the problems

Recommendations

I'm new to this just started a handyman service company. This could not be any easier to use and
Looks professional

 
 

from Handyside Inc.
Specialty: Construction
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

MhelpDesk Review - OK Experience

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Likes Best

It was very simple to learn and use, the customer portal had a nice feature which helped keep track of notes and work order history.

Likes Least

It did not sync well with QuickBooks. Most of the time we would get an error when syncing to QB. Sometimes it would go smoothly or be an easy fix, but occasionally it would be time consuming and cause many headaches.

Recommendations

If you use Quickbooks, I do NOT recommend this software. The syncing caused many headaches and several unresolved issues. However, if you do not use Quickbooks I would happily refer this software to anyone. It has nice features to keep organized and the scheduling aspects are great.

 
 

from Townhome Landscapes
Specialty: Other services
Number of employees: 1 employee Employees number: 1 employee

Great Customer Service - Phone

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Likes Best

Received great customer service. Phone call was enjoyable, especially compared to other SaaS providers. Very friendly and understanding. We completed the reason for my call every time.

Likes Least

Price point for multiple users is too expensive at this time.

Recommendations

Choose a software that easily integrates with other SaaS. Customer service team is very important for long term business.

 
 

from TheFaulknerGroup.net
Specialty: Construction
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

I have more time now!

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Likes Best

The program is streamlined. It cuts out a lot of processes. Great Customer Service. Affordable. Make me more money!!

Likes Least

Would like the estimates, work orders and invoices to sync up.

Recommendations

Great product! I would recomend it to anyone with a business that has over $2000 a month in revenue. It makes life easy.

 
 

from UTD Technology
Specialty: Telecommunications
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Great product, even greater technical support!!

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Likes Best

it is the only tool that i have found that meets our business' needs. I have researched several tools and none of them fit well with my business.

Likes Least

I have not used the tool for a long period so I cannot answer this yet.

Recommendations

play with it, create estimates and invoices, go through your sales process to confirm that it meets your needs.

 
 

from All The Fixins
Specialty: Other
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Good product. Still growing.

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Likes Best

Accessibility anywhere I can get on the Internet.
Since now I need to fill this space apparently....I like the clean, professional looking invoices, estimates and other templates. I just wish there was a Receipt template.

Likes Least

Mobile version does not work at 100% on iPads or iPhones and the app is terrible.
Missing a template that allows me to send Receipts to clients. Needs to have the option of saying in big red letters PAID.

Recommendations

Make a better app or let the mobile versions be as quick and easily managed as the computer version.
Also make a Receipt template.

 
 

from FIRE & ICE HEATING AND COOLING LLC
Specialty: Construction
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Awesome!!!

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Likes Best

the fact that i never worked in the HVAC field and when i received the software , it was so easy to use . vendor where very nice and knowledgeable.

Likes Least

the download app needs updating. and i was advise you are updating to a better phone app.

Recommendations

i definitely recommend buying this software , you have enough going on trying to get your business up and running and it makes it easier to have a software that is so easy to use. i worked in the medical field for many years and changing to the HVAC field was quite a shocker , having this software so easy to use definitely made a difference .

 
 

from MPower Generators
Specialty: Accounting
Number of employees: 1 employee Employees number: 1 employee

Tranitioning a service company into the 21st century

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Likes Best

The product (at least from a desktop) works as advertised. I like that we were able to replicate our workflow electronically. The setup of the system went well

Everyone at mHelpDesk was extremely gracious with their time and very patient.

Likes Least

I don't anything negative to say about the vendor.

There are two negatives right now though:
The mobile aspect of mHelpDesk leaves something to be desired. On an iPad, we have tried the app, accessing mHelpDesk via Chrome and Safari. Each experience leaves something out, whether it's the ability to email a customer a Job Ticket or just the user experience itself, none of them fulfill our needs very well at this point. A new app is in development, so I'm hopeful that will remedy these issues.

The other issue is that mHelpDesk has limited CRM capabilities. This was something I learned after we chose mHelpDesk and implementation had started. We want to be able to track the sales progress of our people. We want there to be a place to leave detailed notes with a timestamp, reminders, and other basic CRM functions. Such a thing doesn't really exist in mHelpDesk at this point.

Recommendations

Decide what's most important to you. Is it the service side of your business or the sales side? How important is mobile functionality.

 
 

from Itgroup
Specialty: Maintenance / Field Service
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Mhelpdesk makes the difference between failure and success

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Likes Best

mhelpdesk is easy to setup and maintain, the custom features make it possible to set it up to suit our business unlike other products where you have to change your process to fit the system

Likes Least

Not even worth entering any thing here, nothing is wrong. it just works

Recommendations

Try it under real world processes, before you start write down what you need at the end and work the process backwards... The load up as many scenarios as you can and run through them

 
 

from Jdls renovations
Specialty: Construction
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Mhelpdesk has been a great help to organizing my business.

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Likes Best

All your leads and client information is visible from the main page.

Likes Least

Invoicing capabilities. I would have to change my existing invoicing vendor.

Recommendations

Look for one package in your software. It has to be able to schedule estimate and invoice in one application. Mhelpdesk has all 3 components

 
 

from NJ SUNROOM ADDITIONS
Specialty: Construction
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

AMAZING PRODUCT THAT TRANSFORMED MY BUISNESS

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Likes Best

THE PRODUCT IS SO EASY TO CUSTOMIZE TO WHAT MY NEEDS ARE. I USE EVERY PIECE OF IT. MY CUSTOMER SUPPORT PERSON IS FANTASTIC AT WHAT HE DOES AND IS AVAILABLE AT ANYTIME WHICH IS UNUSUAL IN BUSINESS. HE EVEN TOOK MY CALL AT 11 PM 1 NIGHT WHEN I WAS STRUGGLING IN THE EARLY DAYS OF LEARNING. MAYBE MY POSITIVE EXPERIENCE REFLECTS ON HIS SUPPORT AS WELL.

Likes Least

ONLY THAT THEY NEVER CONTACTED ME EARLIER SO I COULD HAVE BEEN USING IT LAST YEAR LOL

Recommendations

I HAVE USED AND TRIED ALMOST ALL OF THE OTHER PROGRAMS OUT THERE AND THEY ARE ALL TOO RIGID IN WHAT THEY CAN DO AND SO LIMITS YOUR BUSINESS. MHELPDESK ALLOWS YOU TO GROW INTO OTHER PRODUCTS AS AND WHEN YOU NEED.

 
 

from CleanChoice Services, LLC
Specialty: Accounting
Number of employees: 1 employee Employees number: 1 employee

Industry Leading Service

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Likes Best

My favorite quality of MHelpDesk is their responsiveness and willingness to help our company whenever we need assistance. When we were initially looking for software, a lot of companies wanted to charge us for up-front training costs plus assistance with the software after you purchase it. MHD does this all as part of their great service they provide.

Likes Least

There is nothing currently that i dislike but MHD, but I would love to see this product communicate better directly with other software that we are using.

Recommendations

MHD has a simple interface and is very easy to use. When we bring on new technicians to join our team, the training curve for this software is very easy and our people catch on very quick. Although it is simple to use, it is still complex enough to take care of most of all of our needs.

 
 
 
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