Established in 1994, NetHelpDesk is a privately owned and managed company located in the United Kingdom. They are able to support many different industries all over the globe and are suited for any sized company.
The system can manage help desk requests, integrate with email and calendars, provide queue management, has automatic assignment of tickets and requests, plus escalation management. It also includes a self service web portal, availability management, and provides apps for smartphones and tablets.
They go beyond a basic help desk ticketing system. Other applications are available like asset management, billing and financial administration, project management, sales and marketing automation, call center and field service capabilities, and much more.
NetHelpDesk can be hosted or installed locally on your own server. It also integrates easily with systems like QuickBooks, Sage, Xero, Microsoft, Act!, and others. They are currently offering a 30-day free trial on their website.
Ross from Pro IT Solutions
Specialty: Software / IT
Employees number: 51-200 employees
Been using NetHelpDesk for a while now and it is amazing. we use it across all our departments so its easy to communicate between departments rather than using different systems and not being able to cross over. The integration with Microsoft SCCM was another one of the main reasons we chose NetHelpDesk and it seamlessly fits together. The after sales support is fantastic, any time we have got in contact there has been a resolution over the phone then and there or pretty soon after if it needs to be worked on by developers. Would highly recommend the software to anyone, with so many features it could work in any type of business regardless of size and industry.
After sales support, Cross department use, integration with other programs
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