Established in 1994, NetHelpDesk is a privately owned and managed company located in the United Kingdom. They are able to support many different industries all over the globe and are suited for any sized company.
The system can manage help desk requests, integrate with email and calendars, provide queue management, has automatic assignment of tickets and requests, plus escalation management. It also includes a self service web portal, availability management, and provides apps for smartphones and tablets.
They go beyond a basic help desk ticketing system. Other applications are available like asset management, billing and financial administration, project management, sales and marketing automation, call center and field service capabilities, and much more.
NetHelpDesk can be hosted or installed locally on your own server. It also integrates easily with systems like QuickBooks, Sage, Xero, Microsoft, Act!, and others. They are currently offering a 30-day free trial on their website.