NetHelpDesk is an ITIL aligned help desk software that offers ticket tracking and customer relationship management modules with reporting capabilities. The system can manage help desk requests, integrate with email and calendars, provide queue management, automatically assign tickets and requests, and manage escalations. The software also provides a self-service web portal and an availability management service.
NetHelpDesk provides other applications like asset management, billing and financial administration, project management, sales and marketing automation, call center, and field service capabilities. The software centralizes the entire communication system by bringing multiple teams into a single service desk system. The application notifies the customer on a regular basis providing the status of the service request.
NetHelpDesk can be hosted on the cloud or installed locally on premise. NetHelpDesk integrates with popular applications like QuickBooks, Sage, Xero, Microsoft and Act!. The helpdesk service is able to support many different industries all over the globe and is suited for any sized company. The software is available for a limited period free trial.
Ross from Pro IT Solutions
Specialty: Software / IT
Employees number: 51-200 employees
Been using NetHelpDesk for a while now and it is amazing. we use it across all our departments so its easy to communicate between departments rather than using different systems and not being able to cross over. The integration with Microsoft SCCM was another one of the main reasons we chose NetHelpDesk and it seamlessly fits together. The after sales support is fantastic, any time we have got in contact there has been a resolution over the phone then and there or pretty soon after if it needs to be worked on by developers. Would highly recommend the software to anyone, with so many features it could work in any type of business regardless of size and industry.
After sales support, Cross department use, integration with other programs
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