Reflect CRM is a free, on-premise customer relationship management (CRM) product from NCH, a provider of video and audio software, in addition to business management solutions. Tailored to help businesses manage customer relationships and databases, Reflect CRM offers core contact management and sales force automation functionality, including customer profiles, note-taking, interaction tracking, tasks, events and basic reporting.
By consolidating customer information across the organization, employees gain more complete insight into their clients and customers, helping them make faster, better-informed decisions. Reflect CRM is designed for quick and easy implementation, enabling businesses to install and run the software in under 60 seconds.
This solution allows users to automatically import contacts from Microsoft Outlook, making it easier to get started. Although Reflect CRM is an on-premise solution, its Web access mode enables mobile access, as well as access for multiple users on a single account.
Reflect CRM is best suited for individuals or very small businesses looking for a simple, free solution to manage their contacts and track interactions.
Bill from WJM
Employees number: 1 employee
I was looking for an affordable CRM product for a small company. Like many small companies, 80% of the business comes from 20% of your customers so their need is a good CRM program that can be used to manage important information about their current customers. They do not need all the bells and whistles offered but never used in many of the current CRM programs.
They need to manage information that will help them manage current customers. This program enables users to link documents to the customer so communications and jobs done can be linked and used for concise follow-up and management.
The need to pay a monthly fee for say, even 6 users, three of which are not sales is unreasonable.
This program gets the job done and future changes will likely add other desirable features.
Easy to use and configure to my customers needs.
Having experience with other CRM programs, it would be nice to have some ability to sort the data by sales person so each sales person would only see their customers.
It provides the basics for keeping track of customer interaction and set up links via the Notes section to establish and link to your own Word or Excel document you establish as the template for managing work done for the customer.