SMART QUEUE Software


 

Since 2001, AVOXI has been developing call center and VoIP solutions that serve the needs of businesses around the globe. Spanning five continents, AVOXI combines a telecom service with PBX and call center software in a hosted environment, and is especially suited for companies seeking a highly scalable, highly customizable solution to meet their communication needs. 

Smart Queue – A Virtual Call Center solution is a global solution determined to provide reliable service for businesses worldwide. This hosted call center software was developed using open-source technology, offering growing businesses the flexibility they need to adapt the system to meet their unique requirements, at a much lower cost than other proprietary call center platforms on the market today.

Some of AVOXI's most useful features include live call monitoring, historical reporting, call recording, quality assurance, international toll free service, call forwarding and more. These capabilities were developed to be scaled quickly and easily, so it's both simple and affordable to add more users as your company grows and your needs evolve.

AVOXI knows that a system is as good as the people that support it, and that's why they take pride in their 24/7 support team. Smart Queue is a great fit for travel companies specializing in airlines, hotels, resorts, booking sites, and other travel-oriented businesses. They are also a great fit for international businesses looking to project a local presence. Smart Queue is a user-friendly, scalable solution that can be adapted to almost any size business. 

 

SMART QUEUE - Answered calls
 
  • SMART QUEUE - Answered calls
    Answered calls
  • SMART QUEUE - Report details
    Report details
  • SMART QUEUE - Call detail
    Call detail
  • SMART QUEUE - Agents on queue
    Agents on queue
  • SMART QUEUE - IVR selection
    IVR selection
  • SMART QUEUE - Unanswered calls
    Unanswered calls
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

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Bill from Mattress Superstore
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Smart Queue Great Product to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The Service that this products supplies is unbeatable. I would highly recommend this product to any family or friends.