Telemation is a call center customer service platform by Database Systems Corp. (DSC). Unlike other customer relationship management (CRM) platforms, Telemation is fully integrated with its own telephony system and uses computer telephony integration (CTI) to provide many advanced call and call routing functions.
This close integration ensures that a company’s CRM and telephony systems are equally scalable, eliminating the chance that one will outgrow the other and require replacement or costly integration with a new system.
Telemation is one of the most scalable systems in the contact center software landscape. As such, it has been used by businesses of all sizes, from small eight-seat centers to those of nationally recognized brands. DSC can tailor system deployments to meet the needs of any individual client, ensuring flexible customer service solutions while helping companies stay under budget.