Vitalblocks CRM is a Customer Relationship Management (CRM) solution available as both a cloud-based and on-premise service. Main features include a sales module, ticket management, live chat support, custom surveys and feedback, brand customization and analytical dashboards.
Vitalblocks CRM’s sales module includes lead capturing and nurturing. Users can capture leads online, manually, through lead forms, third-party lead providers and more. They can manage all their leads in one place with the platform’s lead nurturing functionality.
Vitalblocks CRM also includes a ticketing system. Tickets can be created from customer interactions over live chat, email, phone or online requests. Its live chat feature also allows users to initiate conversations with customers, and users can support multiple customers at one time.
Vitalblocks CRM includes the ability to create custom surveys in order to gather important feedback about the user’s service, product or support agent. Metrics can be pulled in reports in the analytical dashboard to provide insight at multiple levels.
The pricing for Vitalblocks CRM is monthly based on the number of users.