Web Tracks is a help desk and IT management solution that runs on an Internet Information Services (IIS) server. It is suitable for small and midsize IT departments looking for a way to track IT assets and manage help desk requests.
Web Tracks primarily offers a comprehensive help desk module that allows users to assign help desk tickets to technicians. Users can set different priority levels of tickets according to need.
Since the help desk on Web Tracks is linked to its inventory system, users receive information about the end client and their device whenever a ticket generates. With its email converter, users can create tickets by emailing a pre-configured address.
Web Tracks delivers computer inventory software, help desk software, purchasing software and asset management software as a single solution. It also offers an audit tool for completely auditing the software and hardware of each workstation and server.
Software and hardware can include desktop computers, related peripherals, software licensing, software media, purchasing, documentations and help desk tickets.
Users purchase a license for Web Tracks, followed by an annual maintenance subscription.