Whisbi is a Web-based customer service and support solution designed for customers of all sizes. It offers real-time video communication, co-browsing and Web chat features to customer support more interactive.
With Whisbi, users can embed a call-to-action button on the company's website. Clicking the button initiates real-time video communication between customers and the service representative. At the end of the communication, the customers can share experiences regarding their purchases on social media. This can help improve the quality of customer support and create awareness of the product on social media to improve the company's net promoter score (NPS). Users can also embed the live chat feature on their website to address customer queries more efficiently.
The system also offers a reporting feature to track customer activity from the start to gain insight in order to make more informed decisions about customer support and marketing activities.