Explorer Shafers offers a fully integrated on-premise Service management solution. At the core of the system is an accounting platform designed to manage inventory, payroll, budgets, and more. Integrated within that are applications to manage contacts and work orders, and schedule, dispatch, and track technicians.
GPS functionality allows dispatchers to send the closest available technician and monitor the status of open calls. Technicians can use the system to print invoices and collect payment while on-site, or send information to the back office to be reviewed and posted.
Explorer Shafers is recommended to field service companies in verticals such as HVAC, electrical, plumbing, pest control, and locksmithing.
Explorer Software Group has been serving companies in North America for over thirty years.
David from Colton Heating & Cooling Inc.
Employees number: 2-10 employees
I purchased Shafer's system in 2012 and used it for 6 years before finally walking away. It is a feature rich system and I had great hopes of one day fully implementing all its benefits into my company. There was a continual need for tech support. The support team was good but the issues were always there. Every software upgrade seemed to introduce as many bugs as they fixed. The final straw was when the software locked me out claiming I had no authorized access. I called tech support and was told I couldn't get their help until I renewed my support agreement for another year. I said I would pay per incident or per hour and they said that was not an option. The annual fee had risen per year, I dumped Shafer's and went back to my old software and company. Got a software upgrade to latest edition and a 3-year maintenance contract at cheap prices. Don't get caught in their trap, you will regret it eventually.
Feature rich and well organized visually. Loved the mobile application.
Only runs with windows. Lots of bugs and high cost for the service agreement. Trouble keeping static IP connection working.
There are lots of other choices, don't let these guys get you hooked. It will cost way more in the long run.
Bryan from Hoff Htg. & Air Conditioning
Employees number: 11-50 employees
Quick streamlined accurate information. We get info from the field to the office and back to our customers quickly with this software. This also truly helps us to market to specific customers with specific attributes.
This software has everything you would want or need as relates to heating & air conditioning. They are constantly upgrading their product and implementing user suggestions into their software updates. It can be customized to each users' needs & priorities, and has more features than any one company could probably use. The best attribute that I can say about this software is their tech support is top notch and very responsive. They have worked with us through requests & issues over the years and continue to do so. We have recently began using their mobile platform as well for our technicians in the field. This has helped us to immensely stream line communications & follow ups with our customers which was sorely needed. I would recommend Explorer Shafers product to anyone that is looking for a complete solution to help their heating & air conditioning company grow & change with the times.
It has so many features & possibilities, that the set up and initial leg work can be tedious. It is not a cheap software program but I imagine part of that is because they continue to invest in research & development in their product to make it better. I also would say that to truly use all or most of the features that is available, it is probably better suited for mid size companies or larger that has multiple office staff workers to take advantage of the program.