NetDistpatcher is a web-based system for field service companies that was developed for both office staff and those out in the field. It’s used by professionals in landscaping, HVAC, manufacturing, and other verticals. The system has tools to help users navigate through the sales process, place work orders, dispatch calls, invoice for work, and also offers a module for customizable reporting.
NetDispatcher’s scheduling and dispatch tool offers drag and drop capability and real-time dispatching. Field users can view their jobs for the day, update orders for invoicing, and more. GPS tools give office personnel the ability to track who’s out in the field, and where.
NetDispatcher provides a customizable sales reporting tool called the Closer. Within this module, users can access a summary of sales projects; performance data by month, quarter, and year; and a breakdown of lead status by week.
The system can be accessed from any device, desktop or mobile, with an Internet connection.
Aldo from MEXICOM LOGISTICS
Employees number: 11-50 employees
very nice software, easy to use and useful for day to day activities.
Blake from Garden View, Inc.
Employees number: 11-50 employees
-The layout of the system is extraordinarily difficult to navigate. There is no central location for customer profiles and job info which makes finding, creating and editing job or billing info for a customer a very convoluted process.
-Beware that “Users” on this system is virtually all employees, not just the crew foreman who actually uses and logs into the software. They don’t make that clear until you have already signed up.
-DO NOT sign their 12 month contract. After 9 months of bleeding out and doing their job of debugging for them they are sending us to collections over an early contract cancellation.
-They promised new development and functionality such as inventory functions that they never released
-The reports are practically useless. They make it looks easy to make your own reports but anything more than the simplest report is a major task. During the sales process they told me they could handle my reports no problem but after the fact quoted $$$$ in special programming costs.
I could go on and on about the insane amount of limitations and issues with this system. It was like a game of whack-a-mole with all of the issues. Fixing one problem just seemed to lead to another. The guys working in the company are nice enough but they are in over their head, and they overpromise what the system is capable of. Don’t get fooled, this software has a long way to go and will only cost you a ton of money and lost hair.
if it worked properly the feature set seems nice
- reports are VERY basic
- extra fees
- didn't function for us
Beware of this underdeveloped software solution, there are others out there at better prices and much more effective. I spent 9 months trying to get this software integrated for my company and eventually had to give up. Tons of promises were made to me about what the software would be able to do but it fell short over and over again. I invested in special programming on top of the monthly fees despite the fact that it was not ready to be rolled out. I spent months debugging the software as we kept finding issues that needed correction and provided bad data. After investing in them we had to give up, and that doesn’t include the countless hours lost trying to make it work.
Chris from What Cleaning Ltd
From the word go we were assigned very competent personnel who had to quickly grasp an in-depth understanding of our business; required processes, protocols and implement these into the Netdispatcher system. All in all a good experience with great ongoing support. Highly recommend.
Emily from CleanAll
Employees number: 201-500 employees
Netdispatcher is your answer to a bespoke service management platform. We manage over 100 staff using Netdispatcher. All our leads,orders, jobs sit nicely on the built in CRM. From there we schedule with drag and drop. The team at ND listen to all our requirements and provide a real time link with our staff in the field. We then automate our payroll and invoicing with a link to Sage . No more paper timesheets!
The flexibility to build your own platform and grow your system as ideas come to you on how to save more time.
Standard fields can't be deleted in forms, this looks to be sorted in the new Version 3.
Brilliant customer support and great consultants to get the software without the huge cost.
Yousuf from Qatar Limousine
Employees number: 51-200 employees
Experience with uber same as pick &drop service transportation use this software customer &drivers
Customer trip requast
Ryan from Prescription Landscape
Pro's: CRM/dispatching/invoicing all in one
Con's: Limitations working with accounting, product is a little broken up mainly due to connecting with accounting, missing an app, price (most expensive product on the market by almost double)
Training was extremely poor and rushed due to location of ND (we had to create all of our documents)
Paula from Prescription Landscape
I'm really excited to see where this program will take us and everything we can get from it. The beginning stages were difficult but I'm beginning to see the results and where we can go with this program.
Sami from Pohjolan Pintamestarit Oy
We use all of Pocum solutions and we are more than pleased. Maybe the best feedback is that some of our staff supposed that Pocum is custom made just for our needs, because there is all what we need and its so easy to use.
Brad from P3C Technologies LLC
Most software vendors want you to align with what they think best practices are. Netdispatcher is built to align to whatever your process / needs are. Their solution can adapt to what you need it to do, gather info you need to gather, and store things you want to see. It can be aligned to your processes. That is a big deal in any software product....
Raymond from Dynamics Southwest
Easy to use and very cost effective with no long term commitment. I was a new user with Net Dispatcher and became very proficient in a very short time frame due to the ease of use.
Despite that, it's a very powerful and effective tool for managing the fleet of vehicles and the service jobs they perform day in and day out.
Richard from Prescription Landscape
The system is hard to learn at first but once you get used to it it gets easier. I hope that the speed gets faster because half my time is waiting for things to load.
Mitch from Prescription Landscape
Aids in crew management and billing turnaround time.
Aapo from Mediayhtio Bermuda
Easy to report stuff and generate collected data. Especially like the sales and client management.
Anna from Lingo5
Jobs, orders, and invoicing could not be easier. Very user friendly and I love the mobile. People at the customer service are very friendly and response quickly. Tech support resolves things quickly.
sanna from sovelto
Easy to work with and wide variety of features. Return of investment is very good.
Seppo from Numeron
We use NetDispatcher's Sales and Client Management. It helps us to focus our sales activities for right customers at the right time. User interface is great.