PestPac Software


 

PestPac, a WorkWave software, is a web-based field service management solution, offering unique, features to improve productivity, profitability, and customer satisfaction. PestPac is a scalable solution that can serve single technicians or large business with hundreds of technicians and staff.

PestPac provides a convenient solution to track and manage field technician activity, sales processes, job scheduling, customer invoicing and billing. The solution offers robust tools to improve lead flow, optimize route plans, and track appointments. The digital logbook allows back-end users to navigate through documents, inspection reports, certifications and other key business documents. In addition to the core features, the solution also offers few additional modules like GPS tracking and route optimization to enhance product capabilities.

The service performance measurement tool helps businesses gain insights into new opportunities and monitor their service quality. The solution can also be accessed using PestPac Mobile application available for both Android and iPhone devices. Field technicians can time in and out of service appointments, add proof of service, get directions for service location, and accept customer signatures and payments with PestPac mobile apps.

 

PestPac - PestPac dashboard
 
  • PestPac - PestPac dashboard
    PestPac dashboard
  • PestPac - Scheduling
    Scheduling
  • PestPac - Route optimization
    Route optimization
  • PestPac - Mobile management
    Mobile management
  • PestPac - Paperless reporting
    Paperless reporting
  • PestPac - Bait station tracking
    Bait station tracking
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

67 Reviews of PestPac

 

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Software Advice Reviews (37)
More Reviews (30)

Showing 1-20 of 37

Ben from Axiom
Specialty: Pest Control
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

This software is archaic and does NOT work. They support is terrible.

Ease-of-use

Functionality

Product Quality

Customer Support

RUN! There are software that you can customize for pest control for less money than this software. They nickel and dime you for each feature. The reports aren't accurate. There is no way to find an accurate report on attrition or growth because they don't know how to program correctly. To run a business of any size on this software is a mistake because you'll never know for certainty what your profitability is and will simply have to guess. I was accustomed for 7 years and they are terrible at addressing concerns that are their fault. Unfortunately, they are The Who's who in pest software, but save yourself some time and headache... look elsewhere and have someone program a crm from another software platform specific to your company. You will spend the same amount of money from lost revenue and customers using this software, but will have something that actually works. All they do is market to upsell features that don't work. Terrible company and terrible software.

Pros

It supposedly has lots of features. However, support guides you to set them up incorrectly because the software is designed for pest control based on 30 year old practices, not modern day business.

Cons

Everything. The reports aren't accurate. The customer support doesn't give proper guidance to fix problems with their software. They don't even understand how the software is programmed, so when there is an issue... they tell you to do something as a workaround that causes more problems. Do yourself a favor and run away! As fast as you can.

 
 

Anthony from ARD Pest Control LLC
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Pest Pac 1

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The Pest Pac software is everything in one for a start-up company or an established company. The software can grow as your company continues to grow and the customer service is ongoing and excellent.

Pros

The ease in which it helps to manage almost every aspect of a day for a pest control company.

Cons

The cost for training, once past the initial stage having the training staff either come to you or sending your people out to Pest Pac is very expensive.

Advice to Others

This software is for serious players only. It is what you need both now and in the future for growth.

 
 

Alan from Active Pest Control, Inc
Specialty: Pest Control
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

PestPac Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

PestPac has so many features and setup options. Very powerful software.

Pros

Reporting

Cons

Integration of forms and company drafted templates.

Advice to Others

Anything becomes easy with some practice.

 
 

Bill from The Neuse Termite and PestControl, Inc.
Specialty: Pest Control
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

PestPac software has helped us to become a better, more organized company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I find the software to be very user-friendly. The variety of reports makes it easy to find out the information you want. As with any software, you get out what you put in. When I do need support, I find a friendly rep on the other end that seems engaged with and knowledgeable about the software.

Advice to Others

Do yourself a favor and go with PestPac. Its the last software you'll purchase.

 
 

Elizabeth from Brussell Exterminating
Specialty: Pest Control
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Used to be great, but has declined over the years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was a pest pac user from 2008 to 2016. Over the years little changed in the way of improvements. It was exciting to have a software that had the ability to invoice customers, compile great reports, schedule customers, track leads, process credit cards, process ACH, track commission, connect third party collections partners, track employees, provide up to date state forms, and had communication elements. All this sounds great and like a 1 stop shop. The only and main issue is most of the features don't function at all or as they should. Scheduling took years, the scheduling aids simply did not work at all. I went to a Pest Pac conference and found many other customers that had the same complaint.

Pest Pac lead tracking is a joke. I called to complain and the sales person agreed. He tried to sale me another add on services. The only thing worst than the lead functions are the reports. Pest Pac is very antiquated and hard to master. If you do not put information in exactly right you can make an error that cannot be corrected. The report will probably never work for any customer. You would have to be a full time data entry expert to enter information in a way that did not jack up the reports.

Finally, billing is holy hell. The service is too pricey and the add ons are a trap. You have to buy add on to use some of the basic features that apart form the package. Tech support also sucks. I ended service in August and received an email in September that said they were still working on an issue I reported in July. Don't bother with Pest Pac. Every other software provider provides the same features in a simpler way. Avoid Pest Pac at all cause.

Pros

Mature company that was a been in the service industry for a while.

Cons

Slow unresponsive tech support, too expensive, feature do not work or work well. To use basic feature you have to pay for add on services, the billing department sucks. The company does not respect the fact that they support other business and the software is vital to the operation of a business. The system goes down for hours at a time and when they do system updates

Advice to Others

Try Pest routes or Service Pro

 
 

Alain from BBF Services LLC
Specialty: Pest Control
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Easy days

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy to learn for everybody easy to use no more messy paperwork

Pros

Easy to use
Lots of information for the tech

Cons

Chemical used memory for the accounts

Advice to Others

Must have for any size business.

 
 

Brian from warwick pest control
Specialty: Pest Control
Number of employees: 1 employee Employees number: 1 employee

November 2016

November 2016

Lied to from the get go

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Well lets start with the sales guy Jeremy he must have called me a couple time a day before i would answer then there was the clarity for a short time I didnt need this software so I dropped out but again SMOOTH TALKING JEREMY Talked me into staying hence tellling me I could print invoices with out buying there invoices Then they did a 2 training videos this is not an easy program Wendy acted as if I were annoying her cause i dodnt know what to do

Pros

I thought printing invoices and chem report but no

Cons

crooks liers and out the ruin the little guy

Advice to Others

DO NOT USE PESTPAC

 
 

Maria from All N One pest
Specialty: Pest Control

September 2016

September 2016

Great software, not user friendly, and Expensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It has most options and items under one roof offers many functions that you can learn as you need them

Likes Least

It sends invoices to customers as soon as invoices are released. Customers receive invoices that htey have paid at service time but credit cards post second and are not applied at time of release and emails going out. We get a lot of customers telling us they paid already, why are we getting this email etc. saying we owe?? frustrating!!!
their route opt feature is not user friendly and very expensive

Recommendations

ease of use, and how many items do you offer under one roof

 
 

Karina from Del Valle Termite and Pest Control Specialists, LLC
Specialty: Pest Control

September 2016

September 2016

New Small Pest Control Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The best part is the Mobile App for this software. It is very user friendly.

Likes Least

The setting up of the company templates/list. You have to set up everything in each individual section.

Recommendations

For the most part it is user friendly on the desktop but the Mobile App is the simplest. Awesome job!

 
 

Joey from Pitbull Pest Control, Inc.
Specialty: Pest Control

September 2016

September 2016

Without Pest Pac, we wouldn't be the company we are.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Without Pest Pac, there would be no way we could manage our current Workforce. Our small office staff of 3 people would never be able to route new services, dispatch emergency calls and handle our $1.5M+ business. It is easily scale-able; so as we grow, so does our Pest Pac software.

Likes Least

I feel they are a bit behind in the native app development. Not in comparison to other pest control software....just in general. The current version is only 2 years in the making and I think that this is about 5 years behind the curve. It's great as is, but I wish they were farther along.

Recommendations

Pest Pac is great for smaller companies or larger organizations.

 
 

Barbara from Pauls Pest Control
Specialty: Pest Control

September 2016

September 2016

Very efficient.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

"I've been using PestPac since 2004 and have experienced many many changes and upgrades. Marathon Data and Work Wave do an excellent job of keeping PestPac efficient in maintaining industry specific records and reporting with continuous upgrades and listening to the suggestions of their customers who have used the program long term."

Likes Least

I feel like at times I know the program better than the customer service agents but that has come from many years of experience with PestPac.

Recommendations

I have not ever used another pest control software so I have no basis of comparison but PestPac has so far done everything that we need it to do for scheduling and maintaining records.

 
 

Peyton from Peyton's Pest Prevention
Specialty: Pest Control

September 2016

September 2016

This is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

This has been such a time saver for me as a small business owner and the only employee. It makes wearing ALL of the hats much easier.

Likes Least

There is nothing that I dislike about this service.

Recommendations

There are some others out there like this but this company continues to evolve and improve.

 
 

norm from cranbrook pest control
Specialty: Pest Control

September 2016

September 2016

PESTPAC soft ware

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

"This system is one of the best I have used the support we get is excellent and above none other. The system has a few bugs but the support teams are working hard to help Cranbrook Pest Control to fix them... I recommend this system highly to any pest control company."

Likes Least

nothing this is one of the better programs used in the pest control industry

Recommendations

get this product you won't be disappointed we have used it for ten years and would be lost with out it

 
 

Tyrell from Dean's Pest Control
Specialty: Lawncare

August 2016

August 2016

Pestpac has worked fairly well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Easy for techs in the field. Lots of help up front getting started.

Likes Least

All has been good. Supports after the initial start up period has been a little laxkibf.

Recommendations

Software works best in conjunction with someone in the office delegating work, if everybody is in the field all day and only in the office in the evenings things are a bit more difficult. Entering new customers in the field is kinda difficult as you are not allowed to enter all info from the mobile app.

 
 

Dan from Data Pest Control
Specialty: Pest Control

August 2016

August 2016

Setup and Run

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The product is easy to use. The vendor is willing to help set up and instruct you when problems occur.

Likes Least

It takes a lot of time to setup. It requires a lot of detail. However the details are of great benefit when the product is use.

Recommendations

When evaluating this software, I would recommend that they start the evaluation right away. This software has long term benefits. So the faster the setup is done the faster the benefits. Also start using the software with one tech to see if you like it.

 
 

Nathan from OnSwat Inc
Specialty: Pest Control

June 2016

June 2016

OnSwat Inc.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like that you can grow as big as you want to with them. Although I have heard stories that they make you pay big dollars for your own customer list if you choose to go somewhere else.

Likes Least

The customer support is really bad. If you have questions that are not covered in the videos, good luck getting an answer. Also, unlimited customer support in the first month was actually about four 10 minute sessions that I had to schedule out days in advance.....not unlimited support.

Recommendations

Expect it to be up and running after 2 or 3 months and a whole lot of money. Unless you have an in-house IT person, you don't need the sophistication. If you are a small company like me, it's not worth it.

 
 

Dana from Abatem Exterminating Co., LLC
Specialty: Pest Control

May 2016

May 2016

Overall we are satisfied, though we are in the early stages.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the fact that it is so far reliable, very detailed, you can copy & paste, space for all needed info, mobile reliablitiy, friendly customer service.

Likes Least

Large learning curve that can be a little intimidating, and guides are more like a Appendix, rather than instructional.

Recommendations

Really do your homework and be sure you able to commit to the large amount of work needed to switch over.

 
 

Lucie from Pestmaster Services of North State California
Specialty: Pest Control

March 2016

March 2016

Pestpac costly & counterproductive, but required by franchisor

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

First, a form of shorthand set up by the user in the wood-destroying organism report function facilitates writing repetitious findings and recommendations. Second, it is the industry (sub)standard and required by our franchisor, although neither speaks to our wretched experience with it. Third, there is the probably groundless hope that it can eventually be less counterproductive and perhaps even useful.

Likes Least

Endorsement by our parent company, and industry-wide use, promise more than Pestpac itself delivers. Pestpac is a cumbersome program (and needlessly so) that favors computer code writers more than users, is counter-intuitive to those who have used a product that works, and seems to have become the industry "standard" because the market settled too early for too little.

Recommendations

Compare, then use virtually anything else, and direct to your business and health the valuable resources that would otherwise have been devoured by Pestpac.

 
 

Kevin from Battlefield Pest Services
Specialty: Pest Control

September 2015

September 2015

Very Dis-satisfield...I would not recommend this product .

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I do not like this product...I have lost business due to its non-functioinality of the software numerous times over the 3 months that I have had it. The software has had issues every 1-2 weeks and it has taken more than a day to resolve which has resulted in lost business. The customer support staff has been helpful on occasion. The training staff is great.

Likes Least

Constant software problems and the downtime of not being able to operate your business with the product.

Recommendations

Until this company gets all the bugs worked out of the system where you can rely on its functionality instead of having weekly breakdowns.....dont utilize this software.

 
 

Francine from Sure Shot Pest Control
Specialty: Pest Control

September 2015

September 2015

I am in customer service and I use pestpac all day long

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The software is easy to learn and use. I like the add new customer. Everything just flows together. Another great thing to use would be the notes. I can easily type in notes and look them up which saves on a lot of writing and paper everywhere

Likes Least

I wish the schedule would show all the techs work day

Recommendations

Check the schedule out to see if it will work your their office.