PestPac

RATING:

3.9

(231)

About PestPac

PestPac, a WorkWave software, is a web-based field service management solution, offering unique, features to improve productivity, profitability, and customer satisfaction. PestPac is a scalable solution that can serve single technicians or large business with hundreds of technicians and staff. PestPac provides a convenient solution to track and manage field technician activity, sales processes, job scheduling, customer invoicing and billing. The solution offers robust tools to improve lead flow, optimize route plans, and track appointments. The digital logbook allows back-end users to navigate through documents, inspection reports, certifications and other key business documents. In addition to the core features, the solution also offers few additional modules lik...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
The Multi-Unit module provides the flexibility, efficiency, and service quality needed to handle larger properties, such as condo associations and apartment complexes.

PestPac Reviews

Overall Rating

3.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for PestPac

1 - 5 of 229 Reviews

Natalie

11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed April 2021

Best Customer Support

bryan

Verified reviewer

Consumer Goods, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

My Honest Opinion On Pest Pac

Onboarding can be overwhelming at times, but the support staff has always been helpful and available whenever needed. You really get the sense that everyone cares about your success.

PROS

Pest Pac software is extremely comprehensive. It offers everything you could imagine from accounting to customer service. I'm a huge fan of Pest Pac Mobile.

CONS

Being so comprehensive can also be negative in that it takes years to master all of the aspects it offers.

Jessica

Consumer Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Using pestpac for 10+ years and I really like it.

It is extremely user friendly and does so much!

PROS

Pestpac is always looking to improve their system, they have updates and also have a seperate site that allows users to suggest ideas for future updates! We love that we can do everything in this 1 system. We have eliminated other software programs and fees and are able to ONLY use pestpac.

CONS

I wish there was a review screen when sending email notifications like the review screen when sending phone call notifications. Also, we would like the checkbox for calls and emails included in the appointment screen after clicking on an appointment. Also, we'd like to see a prepay option for customers in the customer portal.

Reasons for switching to PestPac

They old system was very outdated and we grew to big for the quickbooks method!

Vendor Response

Hi Jessica - Thank you so much for the 5-star review! We are so glad to hear you are finding success with our software.

Replied January 2020

Lawrence

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed February 2018

Better than what is available from others, but technologically outdated user experience.

Better than alternatives, but average user experience overall.

PROS

We are a startup pest control company in California and have used PestPac for two years. It is web-based, so a totally familiar browser based experience. Good support form sales reps. Regular software updates. The company was founded as Marathon Data Systems, rebranded a few years ago as Workwave and was recently bought by a European investment group called IFS. The company serves a variety of field service companies including pest control.

CONS

>One of the most expensive solutions with relatively very high base rate and monthly per-user fees compared to similar alternatives. >Outdated interface that significantly limits how quickly our staff can work with software. For example, there is no use of pre-fetching data, batch uploads, continuous backup, data validation, etc. Data moving between your computer and the AWS server has periods of noticeable lag even with high speed internet access. Data moving to and from your device and server are limited to one operation at a time. >The parts of the software staff see are not intuitive and difficult to use. Although parts of the software see regular updates, these updates seem aimed mainly at larger accounts with more advanced customer relationship systems. The data entry screens, state forms, reports, etc., have not seen any meaningful updates in years. > There are numerous bugs in the online system that have persisted the whole time we've used Pestpac. Some things are given attention, others never make it. Many of the support requests on their product forums remain unaddressed for months or years. > The company seems to spread itself thin by focusing on on sales to several kinds of small field service based businesses. The quality of the user experience with PestPac is lacking, and probably similar to others' experience.

Kelly

Chemicals, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

BC/PD Thumbs Up!

It has been Amazing, I used this software prior at another company but never on the admin side of things so it has been a chore but The Customer Success team has been amazing Shaylyn Tiano has been going the extra mile setting up several days more then she should have to make sure I was up an running for a massive account that needed to have devices scanned and detailed reports printed, that account is the reason I originally purchased Pest Pac for in the 1st place.

PROS

I used this when I worked at several other pest control companies, I liked how well it can be utilized and transformed into what I need in order to provide better documentation to my customers.

CONS

I was always on the Tech side out in the field never doing the admin part...its a lil over whelming but Shaylyn Tiano from the Onboarding Customer Success Team is simply put..."THE BEST OF THE BEST!"The over whelming part of it i guess is all that is involved in getting things set up to run.

Reason for choosing PestPac

I needed the best and I was familiar with Pest pac...it was a logical choice.

Reasons for switching to PestPac

Devices were not gonna be able to be tracked, and they didn't offer trend reports, which I need for my vegetable produce farm account.

Vendor Response

Hi Kelly! Thank you for your review. We are so happy that you are finding success using PestPac! Shaylyn is such an asset to our team and we are happy that you enjoyed working with her. We look forward to continuing our relationship with Blue Collar Pest Detection!

Replied May 2021