PestPac Software


 

PestPac, a WorkWave software, has served the pest control industry for over 30 years. Its unique, feature-rich, web-based system increases productivity, profitability, and customer satisfaction. PestPac is highly scalable; and can be utilized by both a single technician, and a business with thousands of technicians.

PestPac provides a convenient and efficient solution to track and manage field technician activity, sales processes, job scheduling, and methods of invoicing and billing customers. An array of essential field service applications are offered within their comprehensive suite including contact management, billing and invoicing, inventory management, scheduling and dispatch, and work order management. Fully integrated, PestPac will increase lead flow, optimize route plans, and track appointments through powerful analytics tools. In addition to this, many helpful add-on modules (for example, fully integrated GPS and route optimization) are available to assist pest management companies looking to further enhance their customer service while saving money.

Compatible with any mobile device on any platform, including the iPad, PestPac is designed to help pest control businesses grow, while simultaneously growing and adapting with each business and its specific needs. Users will gain insight into opportunities to improving job performance, and focus on obtaining new customers while managing existing ones.

PestPac is loaded with great features - one of our favorites is that it comes pre-installed with all National Pest Management Association and state-specific WDI/WDO forms necessary for routine termite inspections.

 

PestPac - PestPac dashboard
 
  • PestPac - PestPac dashboard
    PestPac dashboard
  • PestPac - Scheduling
    Scheduling
  • PestPac - Route optimization
    Route optimization
  • PestPac - Mobile management
    Mobile management
  • PestPac - Paperless reporting
    Paperless reporting
  • PestPac - Bait station tracking
    Bait station tracking
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

35 Reviews of PestPac

Showing 1-20 of 35

 

from Del Valle Termite and Pest Control Specialists, LLC
Specialty: Pest Control
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

New Small Pest Control Business

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Likes Best

The best part is the Mobile App for this software. It is very user friendly.

Likes Least

The setting up of the company templates/list. You have to set up everything in each individual section.

Recommendations

For the most part it is user friendly on the desktop but the Mobile App is the simplest. Awesome job!

 

from Pitbull Pest Control, Inc.
Specialty: Pest Control
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Without Pest Pac, we wouldn't be the company we are.

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Likes Best

Without Pest Pac, there would be no way we could manage our current Workforce. Our small office staff of 3 people would never be able to route new services, dispatch emergency calls and handle our $1.5M+ business. It is easily scale-able; so as we grow, so does our Pest Pac software.

Likes Least

I feel they are a bit behind in the native app development. Not in comparison to other pest control software....just in general. The current version is only 2 years in the making and I think that this is about 5 years behind the curve. It's great as is, but I wish they were farther along.

Recommendations

Pest Pac is great for smaller companies or larger organizations.

 

from MightyMite Termite Services
Specialty: Pest Control
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Even with minor bugs, I'd still recommend PestPac

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Likes Best

Customer service. Workwave has definitely got better customer service support than other software companies. I worked with PestPac before for about 2 years. After that I dealt with Workwave and had to help start another company up. Since working with them, I'm learning to adapt to the new technology and the customer service is great. I don't understand how people can complain because all I do is call them up or email them and I get a response usually within the day. If they can't solve a problem right away, they figure it out, and then call me back and teach me how to do it.

Likes Least

Only issue I'm really noticing is that with the old technology (Motorolla handheld devices), most of the routing on the handhelds seem easier because they can route their day on a map. But with the new iOS (iPhone 6) it seems like there isn't a map for them to work off of. Nor does it give them directions to another property. Other then that, I'd still recommend PestPac to small and large pest control companies.

Recommendations

Keep in mind what this software was designed for actual field work use. A lot of the reports could use a little more work to make it easier to find and organize some things, but I still prefer this software to say Salesforce when it comes to overall use. Recurring services: one time, yearly, biannually, monthly, bimonthly, alternate monthly, weekly, etc. Keep in mind that you're able to take payments through PestPac as well. Very useful to have for when you're swamped with calls to the office, you don't want to miss a payment, but the technician can easily take the payment over the handheld device.

 

from Active Pest Control, Inc
Specialty: Pest Control
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Powerful system for pest control services.

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Likes Best

Many customization options and features to implement streamlining procedures.

Likes Least

Termite portion of program needs a couple options that are vital. When an older program has a convenient setting and pestpac does not have it, that feels like the step back we take when taking one forward.

Recommendations

Regardless of inconvenience factors, the program is still powerful and will not be perfect but its the closest to it so far.

 

from Pauls Pest Control
Specialty: Pest Control
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Very efficient.

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"I've been using PestPac since 2004 and have experienced many many changes and upgrades. Marathon Data and Work Wave do an excellent job of keeping PestPac efficient in maintaining industry specific records and reporting with continuous upgrades and listening to the suggestions of their customers who have used the program long term."

Likes Least

I feel like at times I know the program better than the customer service agents but that has come from many years of experience with PestPac.

Recommendations

I have not ever used another pest control software so I have no basis of comparison but PestPac has so far done everything that we need it to do for scheduling and maintaining records.

 

from Markle Termite & Pest Management
Specialty: Pest Control
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Great Product to Grow Your Company

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Likes Best

PestPac is very robust and offers the best routing option in the industry hands down. The RouteOp feature increased my technician productivity by 38%.

Likes Least

The CRM and Marketing automation is not very good. I do not expect PestPac to be everything for everyone but CRM and Marketing Automation is extremely necessary in today's environment.

Recommendations

Start small.... Get your feet wet... Talk with someone already using the product.

 

from ARD Pest Control LLC
Specialty: Pest Control
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Awesome! Pest Pac

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Likes Best

Pest Pac is everything you need from software when trying to either start your company or if your company has been around for decades. Don't reinvent the wheel when Pest Pac has made the wheel nearly perfect! Pest Pac had already created exactly what I thought I was going to need to create when I started my company.

Likes Least

The ability to take photos, the icon for this feature has changed and isn't even a camera change it back and make its simple again.

Recommendations

To have your people in place to receive the training they need. Do yourself and your company a favor and have the training done onsite with the Pest Pac trainers, this way you can fully utilize the assets of Pest Pac

 

from Peyton's Pest Prevention
Specialty: Pest Control
Number of employees: 1 employee Employees number: 1 employee

This is great

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Likes Best

This has been such a time saver for me as a small business owner and the only employee. It makes wearing ALL of the hats much easier.

Likes Least

There is nothing that I dislike about this service.

Recommendations

There are some others out there like this but this company continues to evolve and improve.

 

from Armor Pest Control
Specialty: Pest Control
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Pest pac rocks!

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Likes Best

I've used several pest routing software systems, and Pest Pac is by far the best. I love the fact that all users can access the information, and the tutorials are extremely helpful. The fact that I can utilize the tutorials when I need them, on my schedule, is awesome. I recommend pest pac all the time.

Likes Least

Sometimes I have to leave a message when I call the support line, but they always get back with me.

Recommendations

Make sure you understand all of your business needs so you can insure pest pac is right for your business.

 

from Pest
Specialty: Pest Control
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Best Pest Control software

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Likes Best

We love PestPac do to anytime we need help with the program you're always there to back us up and walk us thru the program. It's nice to have a company that answers the call for help right away!"

Likes Least

We like everything about pestpac so there is nothing I can say

Recommendations

We love PestPac do to anytime we need help with the program you're always there to back us up and walk us thru the program. It's nice to have a company that answers the call for help right away!"

 

from cranbrook pest control
Specialty: Pest Control
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

PESTPAC soft ware

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Likes Best

"This system is one of the best I have used the support we get is excellent and above none other. The system has a few bugs but the support teams are working hard to help Cranbrook Pest Control to fix them... I recommend this system highly to any pest control company."

Likes Least

nothing this is one of the better programs used in the pest control industry

Recommendations

get this product you won't be disappointed we have used it for ten years and would be lost with out it

 

from Dean's Pest Control
Specialty: Lawncare
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Pestpac has worked fairly well.

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Likes Best

Easy for techs in the field. Lots of help up front getting started.

Likes Least

All has been good. Supports after the initial start up period has been a little laxkibf.

Recommendations

Software works best in conjunction with someone in the office delegating work, if everybody is in the field all day and only in the office in the evenings things are a bit more difficult. Entering new customers in the field is kinda difficult as you are not allowed to enter all info from the mobile app.

 

from Data Pest Control
Specialty: Pest Control
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Setup and Run

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Likes Best

The product is easy to use. The vendor is willing to help set up and instruct you when problems occur.

Likes Least

It takes a lot of time to setup. It requires a lot of detail. However the details are of great benefit when the product is use.

Recommendations

When evaluating this software, I would recommend that they start the evaluation right away. This software has long term benefits. So the faster the setup is done the faster the benefits. Also start using the software with one tech to see if you like it.

 

from OnSwat Inc
Specialty: Pest Control
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

OnSwat Inc.

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Likes Best

I like that you can grow as big as you want to with them. Although I have heard stories that they make you pay big dollars for your own customer list if you choose to go somewhere else.

Likes Least

The customer support is really bad. If you have questions that are not covered in the videos, good luck getting an answer. Also, unlimited customer support in the first month was actually about four 10 minute sessions that I had to schedule out days in advance.....not unlimited support.

Recommendations

Expect it to be up and running after 2 or 3 months and a whole lot of money. Unless you have an in-house IT person, you don't need the sophistication. If you are a small company like me, it's not worth it.

 

from Abatem Exterminating Co., LLC
Specialty: Pest Control
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Overall we are satisfied, though we are in the early stages.

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Likes Best

I like the fact that it is so far reliable, very detailed, you can copy & paste, space for all needed info, mobile reliablitiy, friendly customer service.

Likes Least

Large learning curve that can be a little intimidating, and guides are more like a Appendix, rather than instructional.

Recommendations

Really do your homework and be sure you able to commit to the large amount of work needed to switch over.

 

from Pestmaster Services of North State California
Specialty: Pest Control
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Pestpac costly & counterproductive, but required by franchisor

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Likes Best

First, a form of shorthand set up by the user in the wood-destroying organism report function facilitates writing repetitious findings and recommendations. Second, it is the industry (sub)standard and required by our franchisor, although neither speaks to our wretched experience with it. Third, there is the probably groundless hope that it can eventually be less counterproductive and perhaps even useful.

Likes Least

Endorsement by our parent company, and industry-wide use, promise more than Pestpac itself delivers. Pestpac is a cumbersome program (and needlessly so) that favors computer code writers more than users, is counter-intuitive to those who have used a product that works, and seems to have become the industry "standard" because the market settled too early for too little.

Recommendations

Compare, then use virtually anything else, and direct to your business and health the valuable resources that would otherwise have been devoured by Pestpac.

 

from Battlefield Pest Services
Specialty: Pest Control
Number of employees: 1 employee Employees number: 1 employee

Very Dis-satisfield...I would not recommend this product .

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Likes Best

I do not like this product...I have lost business due to its non-functioinality of the software numerous times over the 3 months that I have had it. The software has had issues every 1-2 weeks and it has taken more than a day to resolve which has resulted in lost business. The customer support staff has been helpful on occasion. The training staff is great.

Likes Least

Constant software problems and the downtime of not being able to operate your business with the product.

Recommendations

Until this company gets all the bugs worked out of the system where you can rely on its functionality instead of having weekly breakdowns.....dont utilize this software.

 

from Sure Shot Pest Control
Specialty: Pest Control
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

I am in customer service and I use pestpac all day long

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N/A

Likes Best

The software is easy to learn and use. I like the add new customer. Everything just flows together. Another great thing to use would be the notes. I can easily type in notes and look them up which saves on a lot of writing and paper everywhere

Likes Least

I wish the schedule would show all the techs work day

Recommendations

Check the schedule out to see if it will work your their office.

 

from ABC Pest Management
Specialty: Pest Control
Number of employees: 1 employee Employees number: 1 employee

Easy To Use

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Likes Best

The product pretty much has everything you need on the main screen, such as the customer history, open service orders, future service orders and also cancellations. The e-mail capability actually works for sending notices or reports. The customer service so far has been great. I also like the map location being right on the main screen when you bring up the address which is very helpful. There is a very quick response for any questions or help needed.

Likes Least

I am a fairly new customer to the program, but so far I am very pleased with their customer support, which I think is a very important factor, so therefore there is nothing negative I can say about the vendor. There is a lot of back end entry that you need to enter, but I find that I enter it as needed. For example county codes that need to populate, or chemicals tied into a particular service. Other than that I cannot really cannot find anything I don't like about the program.

Recommendations

All I can say is when you are going to choose a program for your business, base it on other customers who have used the program. Also take into consideration their years in the industry. The program might not look fancy on your computer screen for today's standards, to me it is more important to have confidence in the product that you are using and that it does the job.

 

from SureShot Pest Control, LLC
Specialty: Pest Control
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

PestPac Good and Bad

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Likes Best

The customer service is great when you speak or communicate with any employee. I've never had an issue with anyone being rude or waste my time. They listen to the issue and try to solve it. The product itself gives you a lot of tools at your disposal, sometimes too many :)

Likes Least

What bothers me the most about the vendor could be extensive:
1. The time it takes to get in contact with someone that can actually solve your problem.
2. The staffing that you have for PestPac Mobile is horrible, I've come to the conclusion that you basically have one person (the programmer) that can actually solve the "real technical" issues, and when you're out in the field trying to work...and you have an issue...You don't have time to wait. It has cost our company a lot of money and a lot of wasted time. To the point where we have considered canceling our service with you.
3. Also, it appears that at one point in time you had free videos on how to use pestpac for general use. Now there are webinars and seminars that you need to pay for to learn...Really? Everything is attached with a dollar it seems. Or maybe I have not been directed to the appropriate site.
4. One of the biggest bothers it this... We are a small business and it seems as though when we write reviews or participate in the forums online, nothing is considered. You should really hone in on putting a value on your small customers, or you will lose them. That's currently where we stand.

Recommendations

Make sure that you have a lot of time to learn and understand the program.
Create accounts that you can "play" with but in the same tune, have someone at your company that knows the program well to fix any mistakes.

 
 
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