SkyBoss is a cloud-based field service software solution. It suitable for businesses of any size across a variety of industries. Key features include modules for scheduling and dispatch, invoicing and work orders, client tracking, task management, technician tracking and routing, reporting, estimating and mobile support.
SkyBoss includes a drag and drop calendar where users can select technicians and book them for jobs. The system will send users notifications for unassigned and open jobs, and they can color code jobs.
SkyBoss also has a customer relationship management (CRM) module that lets users to track their clients. They can view client history as well as send clients email and SMS messages to remind them of appointments.
SkyBoss can track technicians in the field. The system has GPS tracking and can plan the most efficient routes and schedule technicians based on their proximity to work orders. With SkyBoss’ mobile functionality, users can send invoices, create clients and update jobs from the field.
Technicians can also create estimates and quotes in the field. Estimates and quotes can be sent to customers, and customers can approve them. Users can generate reports to determine which technicians are performing the best, among other reports.
SkyBoss is priced monthly for unlimited office users, with additional charges per technician. It offers specific features for a variety of different industries.
Casey from Casco Plumbing
Employees number: 2-10 employees
Get what you pay for. Not a full system to run your business. Ease of use is good for scheduling. Lots of error codes in the daily use
Price and ease of use with no contract is what sold me. Customer service is great during Pacific time business hours
Difficult to send an estimate and then delete non purchased items for invoicing.
To put job notes of work done, they need to be entered into the recomendations box.
Scott from Scott's Plumbing
Employees number: 2-10 employees
I learned to go with a reputable company
They had a good idea and if software gets completed and price becomes transparent and competitive with service titan, it would probably be a great product.
Price changed unexpectedly to a lot higher amount than advertised after you invest a lot of time and money. Software is only partially finished being developed.
Susie from Blue Plumbing & Drain Cleaning
I was concerned that transitioning from our old school system to paperless would be a headache, but The support staff helped me every step of the way. My questions are always answered in a timely manner wether by text or phone. So happy to be on board...and my servicemen love it! Best decision ever!!
Travis from Quality Water Systems and R & S Drilling
The best part about skyboss is the customer service! They are really on it! One of the customer's representative has been amazing to work with and we are so happy that we have skyboss!
William from Rush Plumbing and Rooter
Employees number: 11-50 employees
If You ain't first your last! I've tried other programs and I'm so thankful that SKYBOSS has answered my desires to facilitate my companies needs. Representatives top the star rating with their communication and commitment in showing you until you get it the works of this program probably more then they should ... Thanks guys for you hard work I hope it all pays off in the end you deserve it... !
Really there isn't one thing i like most impressed by all of it
Would like to have instant updated info on my tech locations without refreshing, when I'm searching for a job and use the go back button it takes me to current day when I'm already searching days,weeks,months ago , that is a bit unnerving .. lol
I have many ideas... one is the button below ask what industry.. yea there's no "plumbing option" to chose, I wonder how many plumbers are wondering where that is?
Val from O1P
What could I say, AMAZING!!!
Skyboss, has been very easy and very detailed and because of that Im able to enter calls and dispatch a lot faster which makes my job way easier...
TWO THUMBS UP!!!
Shanty from OOP
Love Love Love this system! Makes my job of scheduling appts so fast and easy. Definitely recommend to every CSR out there!
Mary from AMS
I'm sure Brian at skyboss is going crazy with all my phone calls, this program is really unlike any program I ever used, I signed up with skyboss because I had to travel to take care of a family member across the country and needed to keep track of all my techs and supervisors i.e. Payroll check lists, vehicle maintenance and tons of other stuff, I am completely computer illiterate and did all my work on paper, Brian had me trained on the features I needed in 1 day! Amazing customer service he was able to set me up on skype and walked me through everything until I was comfortable, now I have it down I realize how easy it is to use. I would 100% recommend Skyboss to anyone, especially to those who are nervous to go paperless, as the customer service reps go above and beyond to ensure you understand everything in detail. They also have videos they email me so I can refresh my memory on my own time. It's nice being able to call and get a live person!
Branden from Option One Plumbing
I have used my fair share of software and Skyboss is by fas the best I've seen. Its supper easy to use and does more then I expected.
Anthony from Anthonys Plumbing
Honestly nothing bad to say about sky boss. It takes alot of stress away from me that I use to have.
Love the scheduling ,easy to use and I hate computer stuff.Customer service is fast and always there and they are always looking to getting better with there updates . Great job SKY BOSS