VServiceManagement by Vertical Solutions Incorporated manages field service delivery for mid-sized and large companies. It features a contact center, entitlements, knowledge, dispatch, scheduling, mobility, inventory and social collaboration.
VService Management offers integration with ERP systems for inventory, financials and service orders, which can provide insight into the impact of all service actions on the business.
The system comes with a library of templates including price books for parts, labor and expenses, service billing and costing and flexible options for periodic and remedial pricing, entitlements and SLA’s.
Automated task dependencies and comprehensive service templates help users facilitate complete and accurate estimates and projects.
Through the Business Process Management module, users can drag-and-drop to create workflow templates. Decision guidance, scripting, and online and offline mobility can help improve data capture.
VService Management is compatible with many mobile devices, including Android, iOS, Windows and other internet-connected smartphones and tablets. It can be deployed on-premise or in a SaaS format.