BOSS Solutions Software Software


 

BOSS Support Central is available for both on-premise and cloud-based environments. This help desk and ticketing management solution provides asset management and tracking and other service management applications.

Major features and capabilities include automatic discovery, incident management, problem management, change management, a service catalog, a knowledge base and dedicated mobile apps for iOS and Android. Reports can be generated to monitor IT environment health and identify computers that may need to be replaced.

 

BOSS Solutions Software - FAQ management
 
  • BOSS Solutions Software - FAQ management
    FAQ management
  • BOSS Solutions Software - Home screen
    Home screen
  • BOSS Solutions Software - Multiple devices
    Multiple devices
  • BOSS Solutions Software - Reporting
    Reporting
  • BOSS Solutions Software - Settings
    Settings
  • BOSS Solutions Software - Ticket management
    Ticket management
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Windows 2000, Windows 8, Windows 10

44 Reviews of BOSS Solutions Software

Showing 1-20 of 44

 

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Paul from Forsyth County GA

May 2017

May 2017

For what I use the software for, it has the most robust feature set that I have seen.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the ability to keep track of, and access user systems from within the software. It has made my job immeasurably easier.

Cons

The reporting structure could be more user friendly. It is fairly difficult to use the wizard to create reports.

Source: Capterra
 

Ginger from Douglas County

May 2017

May 2017

Very good, great support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The product is very user-friendly and creates the tickets and accountability we need. We love the email to ticket functionality.

Cons

Mobility, but you are in the process of upgrading the specs we need.
Assets scanning bar codes will be better too.

Source: Capterra
 

Joshua from City of Winter Park
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

ITIL centric service desk solution w/ unlimited customization, great clean, easy to navigate UI

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have xut down on thr amount of emails needing to be sent. The purchasing process has been streamlined and greatly improved efficientcies. Standardized our onboarding process.

Source: Capterra
 

Olivia from Georgia Secretary of State Office
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

Excellent content provided.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Source: Capterra
 

Debbi from Village of Mount Prospect, IL
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Good System for Inventory and Incidents

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Inventory of our entire network - provides more options than we typically need but we can grow into it; helpdesk ticketing system

Pros

The ability to sync users and assets with Active Directory, reducing data entry -- the new upgrade looks as though it will take away my #1 current con which is having to be SQL capable in order to get out of much of what I need. I have high hopes

Cons

All Current system cons (current system on its way out in months though): the need to know SQL; system lags

Source: Capterra
 

Junior from City Of Miami Gardens
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

I like the features and the functionality that are provided.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is very easy for staff members to send IT help desk request and they can keep track on the progress of their request.

Pros

One of the feature I like is the ability to create rules so that tickets can directly to a specific teck person. For example if someone is doing just Cisco, all VPN request will go directly to that person.

Cons

User friendly part need to be addressed because most of the features are not easy to manage, someone need to be an IT person in order to create a template and some of the features are not easy to locate on the portal.

Source: Capterra
 

Mary from Jones County School System
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2017

April 2017

BOSS Solutions Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I enjoy working in BOSS as an end user and as an admin. I use BOSS to keep up with my school's inventory and with our technical trouble tickets. BOSS helps keep us organized and efficient.

I do wish the BOSS conferences weren't so expensive.

Pros

The ease of use and the helpdesk support people are always willing to help.

Cons

I am not a fan of the mobile app. It could be because I don't use it as often.

Source: Capterra
 

Barbara from ECBOC

March 2017

March 2017

Overall great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Having had experience with multiple HelpDesk products in the past, I would definitely recommend this one for ease of use and support functions. Scripting, however, can be challenging. BOSS staff respond promptly to emails/phone calls for assistance and are a pleasure to work with.

Source: Capterra
 

Tamara from Douglas County Board of Commissioners
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2017

March 2017

Excellent product, Customer Support and adaptability!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer service and technical support are top notch. We love the flexibility to interface with Active Directory and MS Access. We use the reports to manage all of our helpdesk functions. BOSS reports provide management valuable information on trends and technical support resource utilization.

Advice to Others

Love the product.

Source: Capterra
 

Todd from Town of Belmont

March 2017

March 2017

Great Helpdesk product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We'd migrated from TrackIt! to BOSS a few years ago. We've saved quite a bit of money and haven't lost any functionality. Their support team is top notch, too.

Source: Capterra
 

bryan from bgi, llc
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

long time BOSS customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have worked with BOSS for more years than I care to mention. I have used their products starting with DIAGWin and have moved along to include Support Central. The BOSS team has always been responsive and provide excellent service. The scalability of the product allows it to grow with your needs.

Source: Capterra
 

Mario from The Save Mart Companies
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2017

March 2017

BOSS Solutions Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The BOSS Support Central Solution is great for supporting our 225 plus grocery stores, 2 distribution centers, 3 corporate offices, and multiple satellite offices. We work in an ever changing world so having the great customer support from BOSS make it easier for my team to support our customers.

Pros

Simple integration and get data/reports from.

Cons

Would like to get more date from the notes in reports, meaning the ability to pull time from an individual agent in multiple tickets though out a day/week.

Advice to Others

N/A

Source: Capterra
 

Ronald from City of Marietta
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2017

March 2017

Support with customer focus

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A solid product and a strong willingness to work with customer to solve problems. BOSS has repeatedly shown that they can and will listen to customers needs. They worked with us to create custom forms and reports in a quick time frame. They also keep us informed of upcoming charges and have kept their platform current by making their solution a true SaaS offering.

Pros

Quick and intuitive form.

Cons

N/A

Advice to Others

No

Source: Capterra
 

Andreda from Mobile Area Water and Sewer System

March 2017

March 2017

Excellent Helpdesk Product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Managing a helpdesk environment with over 400 + users can be quite challenging at times. Thanks to BOSS Support Central HelpDesk module, I can rest assured that all created tickets are tracked and not lost in the email shuffle.

Source: Capterra
 

Ginger from Jones County Board of Edu

March 2017

March 2017

Technology Specialist

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's a great product for inventory and work orders. I'm not really impressed about the reports or how the work orders print. I really like how it works with AD to pull in MS equipment.

Source: Capterra
 

Jeff from Gaston County, NC
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

BOSS Support Central

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We began evaluating service desk solutions early in 2015. We reviewed options that were both on-premise and cloud-based, systems designed for large organizations and small ones, web-based vs. Windows, different levels of automation and reporting, and much more. In the end, BOSS Solutions was the clear winner for us. As we progressed with our testing, their development team worked very closely with our staff to further customize the product for us and our unique needs. Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price. We have been using Support Central for almost 1 year and are very pleased. I can highly recommend them as a top-notch service desk solution provider.

Pros

Very flexible. Easy to use interface. Scalable. BOSS worked with us to customize it for our needs.

Cons

We had to create a few reports on our own, but that will be true with any system.

Advice to Others

The folks at BOSS Solutions have all been great. If you need something that is not there . . . ask.

Source: Capterra
 

Paul from The Save Mart Companies

March 2017

March 2017

BOSS issue tracking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

BOSS has been a great valued partner. Always willing to work together to develop customizations that meet our needs. BOSS provides a great solution for the cost bringing added value to our company.

Source: Capterra
 

Anthony from Holt of California

March 2017

March 2017

BOSS Support Central

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've been using Support Central for 7 years and absolutely love the product. ITIL and Asset Management were some of our biggest struggles prior to implementation. I don't know how we could function without it at this point. Now we're using the product to efficiently manage all computer assets, deploy software, and reduce our technician travel time. The robust SQL reporting allows us to retrieve precise information on the fly.

A new version of the product is on the horizon and will address our UI concerns of the past. If the product doesn't have something you want, the Support and Development teams are willing to make something so it works for you. Excellent support and customer service.

Absolutely would recommend.

Source: Capterra
 

Paul from Jones County school System
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2017

March 2017

Very Good Experience with BOSS Support Central

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Boss Support Central hass really helped us to manage and streamline our trouble ticket calls. It has really eased the pain of how we were doing trouble tickets before. Also, the inventory management functions have been very useful and allowed us to computerize all of our inventory in one central location.

Pros

Very easy to manage and access trouble tickets.
Very nice inventory management functions

Cons

None that I can think of

Source: Capterra
 

John from Ob Hospitalist Group
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2017

March 2017

BOSSDesk continues to amaze

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The BOSSDesk offering has been great. My staff made the change quickly and easily to the solution. BOSS Solutions has been excellent to work with regarding issues we ran across as well as listened regarding feature requests or other questions we had. I am very excited about where this product will go as it matures.

Pros

The ease of use for technicians. Very flexible in creating workflow like processes. Additional functionality continues to be added. The integration with service requests with standard tickets and the ability to define your own forms.

Cons

reporting is still very basic and limiting and needs some serious work. Some functions are a bit complicated when it comes to defining approvals or routing rules and limited in what you can route on such as limited routing on extended statuses. Integration with AD is nice, but needs to be expanded to use more of the attributes vs. having to manually enter when the data is already available to pull.

Advice to Others

This is a great start. I think it has a way to go in maturity, but with everything that I have seen and recommendations I know they are getting. This will be a great solution.

Source: Capterra
 
 
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