BOSS Support Central is an on-premise help desk and ticketing management solution that offers asset management, incident management, problem management, automatic discovery and change management within a suite.
BOSS Service Desk features asset management, which allows users to track all their IT inventory from a single solution. With the help of self-discovery tools, users can estimate the required inventory levels at any point in time to plan inventory in advance.
BOSS Service Desk features service level agreement (SLA) management where users can route incoming requests to the right people based on their availability and skillset. With the help of an end-user portal, users can log into their portal and submit their help desk requests online.
BOSS Support Central features mobile apps for iOS as well as Android which enables help desk staff track the status of their requests using mobile devices.