Mojo Helpdesk is a cloud-based help desk system that serves businesses of all sizes. It helps managers in product, IT, facility maintenance, customer service, and operations domains to handle internal support issues and customer support. Primary features include ticket management, user management, workflow automation, SSL security and reporting.
Mojo Helpdesk allows users to establish automated ticket responses, custom email templates and time tracking. It also offers a performance metrics dashboard, storage management and a knowledge base feature. Mojo Helpdesk integrates with Google Apps and Zapier.
Agents can manage tickets by creating ticket forms, assigning, updating and viewing open tickets. Users can access an overall performance view that tracks time and SLA targets and provides summary reports.
Mojo Helpdesk is available in monthly and annual subscription pricing options.The software offers Android and iOS mobile applications. It is available globally and offers customer support in English, Spanish and French.