SapphireIMS Software


 

SapphireIMS is a cloud-based and on-premise IT service management software. It helps businesses of all sizes across various industry verticals automate their IT service management. Primary features include incident management, change management, a service catalog, customizable workflows and reporting.

SapphireIMS offers service desk features, asset management, inventory and compliance management, service automation, and business service monitoring capabilities within a suite. Other features include SLA management and monitoring, built-in ITIL standard process templates, ticket creation, a known-error database and a user portal.

Users can provide customer support, manage IT assets, control inventory, manage policies and licenses, automate IT processes and monitor infrastructure and applications. It offers integration with human resources, enterprise resource planning and LDAP services.

SapphireIMS is available in three versions: Professional, Enterprise and MSP. It is compatible with Windows, Android and iOS devices. Customer support is provided online, over the phone, via email and through a knowledge base.

 

SapphireIMS - Incident management
 
  • SapphireIMS - Incident management
    Incident management
  • SapphireIMS - Problem management
    Problem management
  • SapphireIMS - Reports
    Reports
  • SapphireIMS - Self service
    Self service
  • SapphireIMS - Service requests
    Service requests
  • SapphireIMS - SLA management
    SLA management
Supported Operating System(s):
Web browser (OS agnostic), Windows 8, Windows 10

20 Reviews of SapphireIMS

Showing 1-20 of 20

 

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Shiju from Infiniti Retail Limited | A Tata Enterprise
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2017

July 2017

Excellent product & Value for money!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Default version is incorporated with simple and nice features. Ease of use and adaptability for quick customisation makes this product more wonderful.

Cons

Mobile app crashes or not working. Patch management module is a resource hungry one. Dashboards can be made more attractive

Source: Capterra
 

Vidyut from Hughes Communications India

July 2017

July 2017

Excellent Enterprise Grade Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's highly flexible nature and adaptability through configuration, gives one a feel of custom designed software.

Cons

Although there is very little about this software that does not meet one's expectations, it would be good to have mobile app based access for status and dashboard views

Source: Capterra
 

Sameer from IL&FS
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

Very Good product. Any customisation in sapphire will be with in the ITIL Framework

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Helpdesk Module is very good to use in larger Organisation, some excellent feature provided like Email to Record (Log calls from Email)and Approvals through mail (Managers can approve through emails) are very good features

Cons

Portal look and like is in Classic view which needs to change.

Source: Capterra
 

Sivakumar from Brillio Technologies Pvt Ltd

June 2017

June 2017

Awesome support and fantastic product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Intuitive, user Friendly product.
Asset management made easy and most importantly the user satisfaction.

Cons

Add on modules like patch management, need to improve on the software asset management module.

Source: Capterra
 

Praveen from Botree Software International Pvt. Ltd.,

March 2017

March 2017

Ticketing Tool which suits reqirement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Initially we found it difficult to monitor day to day activities without a valid reference incident.Now after Procuring Sapphire our work become more organised and also it helps us for better analysis.

Source: Capterra
 

Mubashir Ali from Karassery Bank

May 2016

May 2016

Quality product

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have bee using this for our IT as well as non IT asset management. IT helpdesk module is also very useful for managing our IT and infrastructure support activities.

Source: Capterra
 

Pragati Kumar from OrchidPharma Limited

April 2016

April 2016

Excellent IT service Management Tool

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We are using SapphireIMS for more than 8 years and able to optimize resource utilization without service impact and Reduce IT costs by aligning procurement with business demand.

SapphireIMS is the only tool used for service desk, Monitoring, Asset Management, License Management and many more.... for the entire organization and helping us to ensure efficient service delivery.

Source: Capterra
 

Rajesh from Flytxt Mobile Solutions Ltd

April 2016

April 2016

Good & Flexible Product

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Flexibility in customizing the reports ,User friendly UI , Asset management along with patch management & license compliance features are some of the highlights of the product.
Easily approachable support team & so far meets our requirements which we intended.

Source: Capterra
 

Manoj from Shriram Value Services Ltd.

February 2016

February 2016

Good Product with workflow management and Easy to use

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We are using the Sapphire Ticketing solution for the past 4 years in our organization in various verticals like Infrastructure, Requirement Analysis, Application Support and Reporting Requirement etc. each project having unique requirements with respect to the nature of vertical and the tool provides flexibility to customize the work flow to cater the needs of an organization.
All issues we are able to track and follow the time schedule defined by the respective vertical requirements. We are able to streamline some process based on the information taken from the reports.
Over all product is good and easy to use, however need some improvements in Mobile App as well monitoring in software with huge load.

Source: Capterra
 

Sunil from Fullerton India Credit co

February 2016

February 2016

Highly configurable workflow system

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Its a highly configurable workflow system and easy to use.

You can configure your own workflow and define rule based alerts.

Source: Capterra
 

Deepak from SPAN INFOTECH INDIA PVT LTD

February 2016

February 2016

Excellent workflow management software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The tool provides flexibility to customize the work flow to cater the needs of an organization. The product is well supported and is reliable to be trusted upon.

Source: Capterra
 

Kiran from Brigade Enterprise Limited

February 2016

February 2016

Good Product and Easy to use

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The product is good and easy to use, however need some improvements in Mobile App as well monitoring in software asset management and IT asset management.

Source: Capterra
 

Nardine from iWorld Connect

February 2016

February 2016

Most flexible tool to be customized according to customer's needs. Great after sale service.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Implementation was not easy as our internal system was very complicated and we handle a lot of different workflows. However the tool and the support were both up to the challenge.

Source: Capterra
 

Hari from Softenger (India) Pvt. Ltd.

February 2016

February 2016

A good and flexible product

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We use the Sapphire tool for monitoring performance of our servers, managing the software installed on laptops, change / incident management. I have found this tool to be quite good in performing these tasks.

Source: Capterra
 

R from Signode India Ltd

February 2016

February 2016

Sapphire IMS

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Tool is very good. It's helping us in a great way to maintain our IT inventory and support users thru ticketing system.
Improvements required in license compliance reporting and AD user password setting.

Source: Capterra
 

Ankit from Sandhar Tech Ltd

February 2016

February 2016

Great !!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros

A) Customization
B) Ease of Handling

Having Good experience with the product and will recommend to others for sure.

Source: Capterra
 

Krishna from Shriram Value Services

February 2016

February 2016

Excellent Product and Support

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We are using the Sapphire Ticketing solution for our organization in various verticals like Infrastructure, Requirement Analysis, Application Support and Reporting Requirement etc. Each Project having unique requirements with respect to the nature of vertical and we are able to customize them easily. All issues we are able to track and follow the time schedule defined by the respective vertical requirements. We are able to streamline some process based on the information taken from the reports. We have been using it for past 4 years and the support has been excellent. The support has provided solutions to all our application issues promptly in reasonable time. Thanks Sapphire Team.

Source: Capterra
 

Kaspar from AVTEC Limited

January 2016

January 2016

Good Product, easy to use and support is good.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Need to improve upon software license compliance part and there is a lot of scope for improvements in all modules.

Source: Capterra
 

Nagendra from Moser Baer India Ltd

January 2016

January 2016

Flexible software for Process implementation

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Flexible software for Process implementation and ease in manageability of all developed functions and more chipper than other market solution and friendly licensing.

Source: Capterra
 

Chandrasekar from Columbia Asia Hospitals Pvt Ltd

January 2016

January 2016

Ticketing tool along with asset and inventory management made easy with Sapphireims.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Excellent Software for ticketing and tracking. Asset management and Inventory maintenance is good.

Source: Capterra