TeamSupport Software


 

TeamSupport is a B2B customer support software that helps teams collaborate together by eliminating miscommunications, improving customer communication and swiftly addressing client issues.

TeamSupport has several key features that are essential to enhance team collaboration and deliver cohesive customer support. Customer requests coming in through multiple channels are assigned a unique ticket ID. Ticket automation feature allows support staff to flag messages by type or word.

The knowledgebase tool suggests solutions to clients trying to solve their own minor issues, freeing support staff to handle the higher-level challenges that may arise. The Water Cooler provides a dedicated place for customer support staff to collaborate and discuss issues. The solution allows support agents to view customer details, centralize contact database, and generate custom reports.

TeamSupport is a suitable solution for businesses of any industry and size that have a help desk or support team.

 

TeamSupport - Customer management
 
  • TeamSupport - Customer management
    Customer management
  • TeamSupport - Groups
    Groups
  • TeamSupport - Customer
    Customer
  • TeamSupport - App
    App
  • TeamSupport - Ticket grid
    Ticket grid
  • TeamSupport - Ticket view
    Ticket view
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

460 Reviews of TeamSupport

 

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Software Advice Reviews (143)
More Reviews (317)

Showing 1-20 of 143

Neha from Sun softwares
Specialty: Hospitality / Travel
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

review for TeamSupport

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Ease-of-use
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Support

TeamSupport has several key features that are unique and essential to enhancing team collaboration and delivering cohesive customer support. Customer requests coming in through multiple channels are assigned a ticket.

 
 

Ameleah from Gst Stairs
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

TeamSupport improved collaboration between support and delivery team

Ease-of-use

Functionality

Product Quality

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Support

N/A

TeamSupport helps with communicating issues via tickets to our support team and hence increase the collaboration between our support and project team. It has a number of good options and nice interface. The application is fast and works on any browser.

Advice to Others

Good app to help with support management.

 
 

Steve from IT Hands Inc.
Specialty: Pharmaceuticals
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Ticket management is awesome and easy to use

Ease-of-use

Functionality

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N/A

Team support provides and awesome and easy to use ticket management. It helps users to select the needed details for describing their issues within the tickets. It has a good knowledge-base to help users with predefined issues. Helps with inventory as well.

Advice to Others

Great tool for customer support. Can be used on Intranet for your team members.

 
 

Neha from Themis Medicare
Specialty: Pharmaceuticals
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Sales activities becomes easier

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
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Support

N/A

Sales activities can be managed easily using team support. Comes with a handful of sales options. Users can be easily managed within the tool and the tickets can be assigned as well. The report statistics helps with the understanding of the sales data.

Pros

Also, all the features are provided which helps us managing and keeping our data.

Cons

The user interface looks old. It can be improved with the modern web interface.

Advice to Others

It works fine for us but just user interface can be improved.

 
 

Alisha from Dayhome
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Overall Amazing Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

This product was easy to use once you got the hang of it, customer support was VERY helpful!

Pros

Simple product to use and can be as complex as you'd like!

Cons

The only thing I would like to add to the product is the ability to keep the adjusted size of the Tickets home page it was very annoying/irritating to have to keep adjusting!

Advice to Others

We have tried a couple other products before choosing TeamSuppot and they their setup and ease of use was by far the simplest.

 
 

Armando from Infosys
Specialty: Software / IT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2016

November 2016

Team Support Review

Ease-of-use

Functionality

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Value for Money

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Support

Overall is a great product for all customer support activities. It is specially useful for small to medium companies. Ticket Management is the best of the features. In terms of the Customer Self services I wasn't able to fully try it, but the live chat is very good. The forums didn't like the format and I'm not sure is a feature that most companies would like to use.

Pros

Ticket Management is very solid, all features focus on make the help staff productive and thus requiring less staff to handle the same amount of customer service effort.

Cons

Customer Management can be improved, even that the focus of the tool is the customer and not new customers, the tool could thing that potential customers are also customers and handle them even before they buy something.

 
 

Bob from Canyon Pipe & Supply
Specialty: Distribution

September 2016

September 2016

Great Product, Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Ease-of-use
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Product Quality
Quality
Support
Likes Best

Simple setup and can be as complex as you'd like. Support is always there to lend a hand.

Likes Least

The only thing I would like to add to the product is the ability to keep the adjusted size of the Tickets home page. I'd like that chance to be remembered next time I log in.

Recommendations

We tried a couple other products before choosing TeamSuppot and they their setup and ease of use was by far the simplest. Yet the package has almost everything you would ever need as far as features.

 
 

Jason from PSM
Specialty: Energy

August 2016

August 2016

TeamSupport - Possibly the Best Issue Tracking tool for Businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support
Likes Best

This software is able to be adaptable to all types of business models other than typical software tracking issues. Hosting this service on the web makes accessing our database possible anywhere in the world at fast speeds!

Likes Least

There is not much to not like. The features in this product where easily customized to our needs. Some improvements I could suggest would be to have the ability to link form lists between ticket types. Additionally requiring a Customer name for certain ticket types would be a great feature.

Recommendations

Give it a try! Setting up a trial evaluation is quick and easy, as new software should be. The people I have talked with at TeamSupport have been great help.

 
 

Julie from Allegiance Software
Specialty: Software / IT

October 2015

October 2015

Still Onboarding

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

We are still onboarding so I can't give first hand experience yet. But we are looking forward to the integrated email and chat features of TeamSupport. Also we are excited about the reporting features and how it will help us improve our products and services by identifying unhappy customers and areas with the most issues.

Likes Least

Well since we aren't using the product yet the only thing that I found more difficult than I had anticipated is the onboarding process. I certainly can't blame that all on TeamSupport. We haven't been able to dedicate the time necessary to move this forward. Also we hope to build an interface to TeamSupport so our current CRM will be the database of record. This all makes for a longer onboarding time.

Recommendations

Have a list of functions that are must haves for you. Then get the free trial and see if it can do it or not. Set time out of your schedule to use the product during the free trial so you can make an informed decision.

 
 

Stephanie from GroupOne Health Source
Specialty: Other

December 2014

December 2014

My Team Support Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Likes Best

It's very easy to navigate and user-friendly.

Likes Least

It can run very slow at times and take up a lot of time to find what you are looking for.

Recommendations

I really don't have any recommendations. This is my first time using a product like this.

 
 

Erica from Group One
Specialty: Healthcare / Medicine

December 2014

December 2014

Team Support Review

Ease-of-use

Functionality

Product Quality

Customer Support

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Functionality
Product Quality
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Support
Likes Best

It is very simple and easy to use. It makes follow up simple.

Likes Least

It freezes up sometimes, but other than that, it is a good product.

Recommendations

It is a very useful tool for employees to use on a daily basis.

 
 

Melissa from GroupOne
Specialty: Healthcare / Medicine

December 2014

December 2014

Team Support Review

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

It is very user-friendly. It's very easy to learn to use with very little training.

Likes Least

Sometimes, it locks up, and I have to log out and then back in again.

Recommendations

There are really none that I can think of at the moment. Don't fix what isn't broken.

 
 

Zach from iMagicLab
Specialty: Software / IT

December 2014

December 2014

Daily use for a software support team

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Product Quality
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Likes Best

I like the ease of interface navigation.

Likes Least

I am unable to provide any negative feedback. The product is amazing.

Recommendations

Shop around and do your homework. You will find out this product is the best.

 
 

Ashli from GroupOne Healthsource, Inc
Specialty: Healthcare / Medicine

December 2014

December 2014

Submitting and tracking support tickets is so easy now!

Ease-of-use

Functionality

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Customer Support

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Likes Best

The ease of using this product is second to none. It is very simple to log in and enter a ticket for our support team, and the options to add members of the team to be able to view the information is extremely useful!

Likes Least

I love being able to track the updates to an outstanding ticket rather than trying to follow an email trail or worrying about updates from different parties being lost, etc.

Recommendations

I recommend that individuals give this product a try for their business, see how easy it is to use, and see how much time it can save them when coordinating projects with multiple parties involved.

 
 

Tara from GroupOne Health Source, LLC
Specialty: Healthcare / Medicine

December 2014

December 2014

TeamSupport User Review

Ease-of-use

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Customer Support

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Likes Best

The software is very easy to use and has many options that you can use depending on your organization's needs. We have used the product for a couple of years now.

Likes Least

At this time, there really isn't anything that I don't like about the product.

Recommendations

Before you start evaluating, have a clear objective in mind so that you are not overwhelmed by all the possibilities.

 
 

Ricki from GroupOne Healthsource
Specialty: Healthcare / Medicine

December 2014

December 2014

Ricki Ransom Review

Ease-of-use

Functionality

Product Quality

Customer Support

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Product Quality
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Support
Likes Best

I like the automatic functions and prompt replies. I like that it saves the Tickets that I am currently using on the top.

Likes Least

It's confusing for me with the Ticket Tags and the Tickets.

Recommendations

You need to use it on a daily basis to get the full effects of it. My role does not require this, so I am not privy to all the functionality.

 
 

Pam from GroupOne Health Source
Specialty: Healthcare / Medicine

December 2014

December 2014

My staff uses this every day.

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

I like the ability to customize the fields to fit our company's needs.

Likes Least

System changes are made, and things seem to disappear.

Recommendations

Survey applicable staff prior to making an appointment for a demo. Make sure you are addressing everyone's needs.

 
 

Kandie from Group One Health Source
Specialty: Healthcare / Medicine

December 2014

December 2014

TeamSupport Review

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Functionality

Product Quality

Customer Support

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Likes Best

It's easy to use, and information is really clear and helpful.

Likes Least

When you put the ticket information in and go back to another ticket, it would be nice if it would not auto populate the last provider that you pulled up.

Recommendations

I would like to see if the liaison information would auto populate when their clients are pulled up when you pull up a provider. That way we would not have to toggle back to the client list and get that info.

 
 

Melissa from GroupOne Health Source
Specialty: Healthcare / Medicine

December 2014

December 2014

Patient accounts review

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

I'm able to access all different types of info from doctor names to addresses and phone numbers.

Likes Least

It's slow to generate tickets when prompted to open or close.

Recommendations

Be clear and give detailed opinions on all the uses that you need for TeamSupport.

 
 

Renzi from GroupOne Health Source
Specialty: Healthcare / Medicine

December 2014

December 2014

TeamSupport Review

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Customer Support

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Likes Best

The ease of use and tracking of tickets are great! The responsiveness of the support staff is great.

Likes Least

I have no complaints at this time. The system has improved our helpdesk functionality.

Recommendations

Determine a workflow for your staff to follow and track tickets.

 
 
 
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