PayFocus Software


 

PayFocus is Online Payroll and HR software that gives businesses compliant tax processing, support, and the ability to manage HR tasks from one platform. The software also offers personnel tracking, on boarding, and more. 

PayFocus lets users import time clock files and has a self-service portal where employees can view and download their personal data, paystubs, and other information saved in the system. The software is deployed on the web so administrators can access payroll functions remotely and ensure that employees are paid on time and accurately.

The system’s functionalities include goal management, compensation management, time and attendance, and employee scheduling. The product works best with smaller companies in almost any industry and is Mac and Windows compatible.

 

PayFocus - Dashboard
 
  • PayFocus - Dashboard
    Dashboard
  • PayFocus - Employee self service
    Employee self service
  • PayFocus - Home page
    Home page
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

19 Reviews of PayFocus

 

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Software Advice Reviews (2)
More Reviews (17)

Showing 1-2 of 2

Tricia from Mid Valley Foods, Inc.
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Automated timecards are wonderful!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I've been well taken care of along the way.

Pros

I have access to all my payroll records at my fingertips.
Reports are easy to run.
Support has been great when I need help.

Cons

It's taking some time to get everything running smoothly adding the TimeFocus. But the PayFocus got going very quickly.
It has been an adjustment with a few glitches along the way but there are enough people I can attempt to contact for help that I always get help and my problems get resolved.

 
 

Lorraine from SPJA
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Needs better customer support & reporting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you're not familiar with Crystal reports the reporting is a bit difficult to navigate through. I'm typically getting complaints from my finance department as to the poor reporting from the system and corrections to the reports take more time and effort for an automated system. As for a payroll administrator, it handles all the functionality I need it to, but I agree the reports are a bit much to filter through appropriately. Customer service can take more than 1 business day to respond to inquiries which is difficult in obtaining immediate responses/answers.

Pros

Basic functionality

Cons

Reporting/Customer Service.

Advice to Others

Fits the most basic of needs at a good price. It would be better if online timesheets were better.

 
 
 
Showing 1-17 of 17

Melissa from Baystate Restoration Group, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Made payroll a breeze

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Payfocus has allowed payroll to be slightly less of a hassle. (I mean, who LIKES to process payroll?) I have access to view each employee's personal information. Changing status or information is a breeze. I LOVE that the reports are so easy to access and online chat is always available to help if needed.

We have had a few issues in the past and the most recent took MONTHS to correct. I am not even sure if they made the necessary adjustments correctly but after such a long period, we just wanted closure. I spoke to multiple persons in customer support and even spoke to a few in management positions. After continuous calling and complaining, I finally arrived to one CSR that took the problem and evaluated with me, and did her hardest to correct the problem. She also mentioned that they were upgrading their software and that similar problems should not reoccur.

All in all, GREAT SOFTWARE, and decent customer support. I have had worse experiences so I have to say that I appreciate that I could actually speak to someone that is in this country, preventing a language barrier, and that you don't have to enter a multitude of prompts and wait an eternity to speak to someone. Phone calls are answered fairly rapidly.

Source: Capterra
 

Stephen from Grabner Benefits
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

It doesn't get easier than this!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My previous payroll company was changing employees every month and was constantly calling me to "up sell". Since I have been with Benefit Mall Payroll, I have had the same point of contact and only the most prompt responses to any concerns.

Pros

Ease of use. I don't have the time to learn a complex payroll system.. The Benefit mall payroll system is easy to use and understand.

Cons

I received some tax notices during the transfer of payroll companies. However, I simply emailed the notices to the tax department and they settled all of the issues and sent verifications of each step for my records.

Advice to Others

The HR360 component is also a great resource in helping me navigate the new regulations and notices required by the goverment.

Source: Capterra
 

Janet from Maple City Animal Hospital
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

Great customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's been easy from the start & I've enjoyed the personal touch from David, one of the online customer support guys. He's great!

Source: Capterra
 

Frank from Bren Enterprises Inc dba The UPS Store 1391
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

I love my new payroll service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I recently switched from another payroll service. The switch was driven by cost. What has impressed me most about Benefit Mall is that I am getting every bit as good a service both in terms of customer support and online efficiency and ease of use. All this while saving $1800 a yaer in service fees. This makes me very happy I switched to Benefit Mall

Pros

I am not a tech savvy person, so I would say the ease of use is the biggest thing for me so far. Just login, enter the data and you are good to go. Reports are easy to access as well

Cons

None that I can think of.

Advice to Others

The web based training I received was crucial to the transition. Everyone I dealt with was pleasant and patient, which is a real requirement for working with me and computers

Source: Capterra
 

Felipe from Fulgencio Law, PLLC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Great Company, Outstanding Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our small law firm was handling its payroll in house for the past three years. We switched to BenefitMall and have never looked back. The online portal is extremely intuitive and easy to use, but small issues do arise - particularly for folks who are new to the system. When that happens, US-based customer service reps are only a quick phone call away.

Pros

Easy to use, great customer service.

Cons

N/A

Source: Capterra
 

Emily from Taylor's Gift Foundation
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Taylor's Gift Foundation is a happy client!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have had a great experience so far with an easy and seamless transition. The on-boarding has been great!

Pros

Ease for the customer and great customer service if we ever have any questions.

Cons

We have not found any cons to date.

Advice to Others

We are a very pleased customer!

Source: Capterra
 

Margaret from Rapid Title Services, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

My payroll transfer experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was referred to the payroll system by KeyBank. They made it sound like it was another fine service offered by Key.

Pros

Entering in the payroll

Cons

It seems like every time i enter in the payroll some little issue arrives, like people that had no issues last week suddenly are coming up as not entered into Workmen s Comp correctly, or not labeled properly or one of the tax selections are missing. (All 3 three happened at different payroll process weeks).

Advice to Others

not at this time

Source: Capterra
 

Tracie from Frontera Cattle Co. II, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

BenefitMall Payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use website, easy access and self explanatory. Provides any information that I need about our payroll...

Pros

Self explanitory

Cons

No cons that I have encountered...

Source: Capterra
 

Tammy from Lakeway Animal Hospital
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

BenefitMall Payroll Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been very pleased with my interaction with BenefitMall. The knowledge and courtesy has been a plus in my learning of the payroll system. Our account representative is one of the best I have dealt with.

Pros

It is a user friendly system

Cons

It times out quicker than I would like.

Source: Capterra
 

Hannah from Law Offices of KS&F

April 2016

April 2016

Great Service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been very pleased with BenefitMall. Our payroll specialist is extremely helpful and always responds to any questions or requests I have right away. Our payroll is accurate and our office loves knowing we can count on BenefitMall! Thank you!

Source: Capterra
 

Shannon from Paccom Realty Advisors Inc

April 2016

April 2016

Their software ROCKS!!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've been working with BenefitMall since Oct 2014. I was kind of thrown into working with payroll at my company and was very nervous about it at the time. However, it has been a wonderful experience, everyone was VERY helpful and patient with me during my learning curve. Anytime I have a problem their CS is on top of it and have helped me and our company time and time again!!

Source: Capterra
 

Courtney from World Care

April 2016

April 2016

Great online platform

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros: easy to use online platform- easy to update employee profiles/ if you have an issues your specific account rep can directly help you instead of going through 45 dial tone options/ account rep is always available, friendly and accommodating

Cons: The journal report from each pay period could be formatted differently. Just my personal preference to have it more reader friendly, some people don't read payroll reports regularly.

Source: Capterra
 

Jim from Legacy Print Group

April 2016

April 2016

Very User Friendly

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

It is easy to use. If I need information from an old report I can access it quicker online than pulling it from the hard copy files.

Source: Capterra
 

Darla from Office Solutions & Services

April 2016

April 2016

Easy to use - fast response time from our customer service rep

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been using this payroll platform for many years. It is easy to use. There are a few functions that require the customer service rep to do for us, but as of late, their response has been very quick so it is not an issue.

Source: Capterra
 

Jadrian from Legacy Chiropractic

April 2016

April 2016

User friendly and awesome customer care!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have had a great experience with Payfocus! I am not very tech savy and have found it very easy! The customer care over the phone, in person, and via their online chat has been very helpful and went out of their way to help me navigate anything I couldn't figure out myself. We just filed our taxes and it was a breeze! It was great to have access to all the reports we needed. I am very pleased with Payfocus!

Source: Capterra
 

Kat from All Ways Chiropractic

April 2016

April 2016

The software is simple and straight-forward

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would not call myself a computer savy person, yet I found the software easy to use. Also, the internet customer support is excellent, which is refreshing now a days because good customer service is hard to find.

Source: Capterra
 

Heather from Budget Painting & Waterproofing, Inc.

December 2015

December 2015

Benefit Mall offers superior service!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Our small business has been using Benefit Mall (previously Compupay) for several years now and they give us the same professional service they would give a larger corporation.

Source: Capterra