Zoho Survey Software


 

Zoho Survey enables users to create cloud-based 360 degree feedback surveys for organizations of all sizes. The solution offers templates in more than 30 languages and a library of questions to create customized surveys. Survey creators can also customize themes to match their branding.

Human resources professionals can use branching and logic features with follow-up questions in surveys. The solution has real-time reporting that provides employee self rating and cumulative rating provided by various individuals across the organization. The reports can be shared and analyzed for trends by applying filters and other analytics features.

Zoho Survey offers APIs for integration with third-party applications such as MailChimp and Google Sheets. To ensure feedback questionnaires are delivered to respondents, the solution allows users to send them emails or collect responses in offline mode. An option for multiple response protection is also available to protect from spammers.

 

Zoho Survey - Customized surveys
 
  • Zoho Survey - Customized surveys
    Customized surveys
Supported Operating System(s):
Web browser (OS agnostic)

48 Reviews of Zoho Survey

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Abhijeet from Diaonj

August 2017

August 2017

It is awesome and easy to use! I highly recommended !

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

Ease and simple UI
Great email support.
Over all I'm satisfied with all the experience I have got since last few days. Highly recommended

Cons

I want to explore more themes for survey.

There are limited themes and need to utilize from them itself. No other options available.

No Radio button option available but it is manageable with multiple choices

Source: Capterra
 

Bill from Core+ Alliance
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Intuitive...flexible

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Accurate useful, data because the target audience response rate was exceptionally high.

Pros

I really liked the ease with which I could create, test and edit the survey. The link to google docs is invaluable to me.

Cons

At first the appearance was amateurish, but then I discovered how to add our brand logo which gave it a professional look.

Source: Capterra
 

harshil from Taj
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

it was great as it is simple to use and stupid friendly. helps in gathering and analyzing data quick

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data gathering and analysis

Pros

the instructions are very useful and user friendly. helps in collecting data and stratifying it.....

Cons

few of the important task requires an upgrade which is very frustrating. can give some freedom to its new users

Source: Capterra
 

Andrew

August 2017

August 2017

outstanding

Ease-of-use

Functionality

Product Quality

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Quality
Pros

The general data reports, The graphs and charts are outstanding and the easy to convert to csv, worksheet and .pdf files features for further analysis.

Cons

More themes should be integrated, since the data are being used for different purposes, hence the survey should portray same

Source: GetApp
 

Bander Y. from Specialized Automotive Company (SAC)
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

easy simple and very useful

Ease-of-use

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Pros

good in user experience the tools are awesome you can use as much as you can of the available ready to use templates

Cons

i have face only one issue while writing my survey is that the program is not fully supporting Arabic language. especially when it comes to full stops question marks. it goes to the wrong side of the page

Source: GetApp
 

Amber from SilverKnight Securities LLC

August 2017

August 2017

Easy to use, resourceful, helpful

Ease-of-use

Functionality

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Customer Support

Value for Money

Ease-of-use
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Pros

The monitoring allows me to see whats needed for the next steps in marketing as well as customer service and sales

Cons

It looks sort of basic and it wasnt a highlighted software...I kind of had to dig...also the free trail didnt allow additional users

Source: Capterra
 

Sara from love, shine, play

August 2017

August 2017

So far so good. I don't think I'd pay $25 per month but it's good for short use.

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Functionality

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Pros

Ease of use. Surveys are pretty sell explanatory. Don't like that there is a minimum number of characters on this question. :-)

Cons

Would like the option to add on to a question. Like if it's a Yes/No/Maybe being able to add: if you answered YES please do X. Or, being able to have multiple answers within one question like:

Rate the following locations:
location 1 XXXX
location 2 XXXX
location 3 XXX

Source: Capterra
 

harshil from Taj
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

great, its user friendly and fin to use and the options available are plenty. it makes life simple..

Ease-of-use

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data analysis and reading

Pros

the easy of use as it is stupid friendly . provides various alternatives to choose from and helps in analyzing the data

Cons

the quality of image that a user can add at the end of the survey is not good at all. tried everything bu the picture is always distorted

Source: Capterra
 

Emily from University of Valencia

August 2017

August 2017

My experience so far has been a great one.

Ease-of-use

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I was able to create my questionnaire for free as part of the trial and become familiar with the software before deciding on whether I want to subscribe. Also, once the responses are submitted by the participants the software automatically converts them into charts and graphs. Thus, mitigating the need for additional work on my part.

Pros

This is my first time creating a survey. Therefore, before starting I had to refer to the help section to gain insight into the different features and found that to be quite informative. Overall, I think that Zoho is very user friendly.

Cons

The available features didn't fully meet my requirement. As a result, I had to improvise a bit and make them work the best way possible.

Source: Capterra
 

Francisco from Hospitality

July 2017

July 2017

Its been great and streamlined!

Ease-of-use

Functionality

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Pros

It's easy to use all the tools are right on the screen and it even has rules so you can make questions hidden if another question has not been answered!

Cons

I least like the fact that I cant copy together two surveys questions I have to add all the elements by hand

Source: GetApp
 

Eric from Converge Venture Partners
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Great tool; easy to use

Ease-of-use

Functionality

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Pros

Ease of use given great feature set. It was very easy to set up, create questions, invite others to edit and review before finalizing.

Source: GetApp
 

Adam from Kellen

July 2017

July 2017

Streamlined, easy to use survey provider

Ease-of-use

Functionality

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Pros

- simple
- intuitive
- all basic features offered
- ability to customize branding
- responsive customer support

Cons

I haven't had any issues with the product, nor do I have any complaints - it does everything it says on the tin

Source: Capterra
 

Alberto from BIT CONSULTING

July 2017

July 2017

Excelent

Ease-of-use

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Pros

It is easy, speed and versatil... it is very complete and portable... I would like this aplication..

Cons

very expense, if i am not is a enterprise than work every day es very expensive!!! howerver a one point for better it is interface frontend...

Source: GetApp
 

Karen from CHOICES Worldwide
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Easy to use, nice features and options to customize your surveys.

Ease-of-use

Functionality

Product Quality

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Let me do a great test drive with the trial version. Will use it so seldom, wish pricing could be based on usage.

Pros

Ease of use, options to customize with different themes and include important branding items (like company logo!) at no additional cost, unlike some others I've tried.

Cons

Would like to be able to move components around to make survey appear more balanced, visually pleasing - certain items are more 'fixed'.

Source: Capterra
 

Renee from Herrick & White, Ltd.

July 2017

July 2017

Great surveys!

Ease-of-use

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Pros

Easy to customize survey questions. Many different options for answers, text, multiple choice, etc. Easy to add new questions and comments.

Cons

Haven't found a way to customize the survey background, fonts, etc., to fit in with our marketing campaign.

Source: GetApp
 

Anna from seect

July 2017

July 2017

Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Quality
Value for Money
Value
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Pros

Quality, easy to use, great look, easy to create reports in few kind of file, especially in excel is very useful.

Cons

Don't have free trial, only 5 days. It is too short to use it properly. Could be longer not only 5 days.

Source: Capterra
 

Doerte from Travelodge Hotel and Conference Centre
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Very easy to use software. Great handling and a big variety of creation tools.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Pros

Zoho has an easy and quick handling. It only took me an hour to understand the tools and how to use them.

Cons

That the free trial is limited, other comparable products offer a free use and practice without time limitations.
Demo video was very long. This way it seemed way more boring than it should/has to be. It's a great product. You may want to consider having a fast learner and slow learner version of it.

Source: Capterra
 


July 2017

July 2017

Great app

Ease-of-use

Functionality

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Customer Support

Value for Money

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Pros

Offline service is great. It's easy to use, easy to set, many kinds of questions to choose from, its cheap.

Cons

The interface could be better, so it's presented in a more aesthetical way to the customer. Everything else is perfect.

Source: GetApp
 

Betty from Saddleback Church
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Fairly user friend.

Ease-of-use

Functionality

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Customer Support

Value for Money

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Value for Money
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Pros

Like the fact that there are templates. Helped me get started. The online application is being used for debriefing my mission trip, not for business. The ability to rate and upload pictures is excellent.

Cons

Uploading pictures (the size is a challenge). Syncing is kind of random. Templates should be a little more customizeable.

Source: GetApp
 

Haley from Southwestern Illinois College

July 2017

July 2017

I used zoho for a school project and loved how easy it was to use!

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Functionality

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Pros

It was so easy to use...I was having trouble finding a website that could help me build a survey for a research project but Zoho was by far the easiest and most impressive site! I will definitely be recommending it to my classmates from here on out.

Cons

I really couldn't find anything that I really didn't like. Everything is very easy to navigate. Maybe to have more suggestions on what to include in surveys. I felt kind of silly with some of my rating questions and would have loved for some professional suggestions.

Source: Capterra
 
 
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