AbacusLaw Software


 

Abacus Law is a case automation software for legal practices. The system works as a practice management tool and scales to grow with a business.

This system allows users to automate deadline management through the use of rules based calendars and simplifies data capture and relationship management specific to different areas of law (PI, criminal, civil, etc.).

It also centralizes documents, emails, and notes associated to matters and/or contacts, and handles form creation to produce signature ready forms. Abacus can be further customized to meet the specific needs of a law firm.

Abacus also has an accounting module which integrates for billing, time keeping, and reporting as well as the ability to handle trust accounts and retainers.

Abacus Law can be deployed on a local network, or through Abacus Private Cloud which allows users to access all of their applications from anywhere, anytime, using any device that can access the Internet.

 

AbacusLaw - Accounting and prebill
 
  • AbacusLaw - Accounting and prebill
    Accounting and prebill
  • AbacusLaw - Accounting main
    Accounting main
  • AbacusLaw - Main screen
    Main screen
  • AbacusLaw - Dashboard analytics
    Dashboard analytics
  • AbacusLaw - PI intake form
    PI intake form
  • AbacusLaw - PM and calendar
    PM and calendar
Supported Operating System(s):
Windows 7, Windows Vista, Windows 8, Windows 10

42 Reviews of AbacusLaw

 

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Software Advice Reviews (11)
More Reviews (31)

Showing 1-11 of 11

Esther from Sanders & Associates PC
Specialty: Personal Injury
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Do NOT BUY IT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am in the process of finding a different database. I pay almost money per month for technical support. I have been waiting for a week for an answer back from them currently. When they did the update it converted all the date of births to 2000 .... so if you were born in 1995 it shows your date of birth 2095. They tried to tell me a year ago that my contract had expired and wanted me to sign another 5 year contract. I was willing to sign a 3 year and they refused. They continued to charge my credit card for their support after that date. Turns out I did have another year with them and my contract was not expiring. They are HORRIBLE!!!

Pros

It's a database. It does what it is supposed to do... when it is working. However, it is impossible to get technical service.

Cons

Technical support is non-existent. I have tried multiple times to get an answer to a simple problem, and have been told everything from I don't have a contract with them to it's not their problem. Instead of attempting to help, they smart off and are rude and ridiculous in their responses. My IT people were working with abacus to install an update. It did not work and abacus did not respond to calls or emails for a full week. Then after refusing to get off the phone until someone spoke to me, the guy said they just needed to do a couple things and would I like him to do it then. Thirty minutes later it was working. We spent an entire week without it because they simply would not respond to us. They kept saying someone else had our account but that person was always on the phone with another customer, Managers did not return my phone call either.

 
 

Thomas J from Azar Law Offices
Specialty: Criminal
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Abacuslaw - The Answer for any Law Firm

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Abacuslaw is a complete case management software package that makes keeping track of clients, conflicts, calendars any anything associated with a law practice under one roof. The technical support staff is always available and ready to assist with issues related to the software or to guide you through using the package. If you want a complete package to streamline your practice and make your billing time more productive, this is your answer.

Pros

Everything is under one roof. Technical support staff is superior

Cons

Have not found one yet. I have been using this software for 17 years

Advice to Others

Call them, try them, you will love them

 
 

Jason from Jason C Luna PLLC
Specialty: Personal Injury
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Proven. Simple to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I first used abacus while at a former firm, and at the time it was basically a calendaring system. It evolved, and I began using it after opening my own office. I have watched it evolve, and there have been significant developments, year after year. It's simple to use and reliable.

Pros

Simple to use. Solid investment. Excellent customer service.

Cons

No in person training offered at site in San Diego.

Advice to Others

Well worth the investment.

 
 

Enita from Kushi Law Firm, P.A.
Specialty: Litigation
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Don't buy it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After doing my research, I decided to get Abacus 2 years ago (not the cloud based). It has not worked out as I thought it would. I got it because you can do billing and have the client information/case management in one software; technically, it is 2 separate software that talks to one another.
The accounting part of the software crashes a lot, too. You may be working and have the time running and then it just decides that it doesn't want to run anymore and needs to restart. OK. Great.

To do billing, it takes me a long time. You have to push about 15 buttons before you can get the bill.

There have been multiple accounting issues that I have to deal with. It has miscalculated some amounts and I caught it because I pay close attention to my client's trust funds and what they owe the firm.

The learning curve is HUGEEEE. It is a pain to learn and 1980s platform. Come On!!!

There are so many quirks about it that the developer doesn't think at all about the end user.

Customer service has been good overall. They don't always call me back when I have an issue or they call me when I can't talk to them. They are supposed to call back, and they never do. One time a customer service was essentially laughing at me, which is was nice. =(

Soon, I am going to stop using and try to go get another one, which I am not looking forward to but can't bother with abacus anymore

Pros

Nothing. I wish I never bought it.

Cons

Everything.

Advice to Others

Don't buy it.

 
 

M Patricia from Marrison Family Law LLC
Specialty: Litigation
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

DO NOT FALL FOR THIER EXCELLENT SALES PITCH

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This was probably the worst decision I have made in my 38 year career. Our firm is still not operational and we've been working with them for six months. The main issue is that Abacus will not connect from San Diego to Colorado: the internet based program shuts down suddenly and your work is missing if you have not saved it on your server (outside of the Abacus program). This is a problem if you are on a deadline. When we brought that to Abacus attention, they blamed a third party connection. We had our IT guy call the third party but because we are not customers of the third party, they would not talk to us. So basically we are paying for a program that does not work AND Abacus wont fix it or even contact the third party with whom they contract for the connection. Furthermore, the migration of my billing program to Abacus billing was a nightmare as Abacus loaded the trust account into the operating account as a credit, i.e. zero in trust. Once they sorted that out, the billing program would not accept payments from clients. My bookkeeper was on the phone with Abacus techs for countless hours trying to work that out to no avail. Finally I sent them a certified letter terminating the contract for cause and guess what? Action! now I had ten technicians working on the multiple issues trying to get it all resolved. But that took time and my attorneys were required to spend literally hours on the phone with these guys. Billable hours lost, meant they did not get their bonuses this month, as well as the firm lost revenue. To make matters worse, the response from Abacus was that it was our fault because our attorneys were non responsive: a complete lie, unless you want to complain that sometimes our attorneys are in court handling actual client matters and cannot be on the phone with them while they are doing actual attorney work. Emails are still floating in cyberspace, not received. Printers don't work. etc etc. My choice is to litigate in another state -- completely untenable. Don't be stupid. Upgrade your server and stick with your current billing program.

Pros

Great sales pitch. If the program worked, it is a lawyers dream. It doesn't.

Cons

The program does not connect and shuts down. Then you cannot do anything. It does not operate.

Advice to Others

Save your money: put it into a server upgrade and keep your existing billing software.

 
 

Tom from Securitas
Specialty: Personal Injury
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2016

November 2016

Abacuslaw is very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is great! Easy to use. It is not cheap, but you get a lot of services for the money.

Pros

User friendly.

Cons

The price.

Advice to Others

Use it.

 
 

Oleg from Cross Plaintiff Law Firm APC
Specialty: Litigation
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Terrific All-Inclusive Bundle of Practice Management Software, Tools, and Cloud-Based Storage

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The great thing about Abacus is that it completely takes the maintenance aspect out of maintaining all the software required to run a law practice. Abacus Cloud allows you to install all of the practice management software (we use Abacus Gold) in its cloud, along with MS Office, Adobe, and any other software that you would normally use. The cloud environment functions as a virtual private server, which is entirely maintained by Abacus, allowing both seamless storage and integration of all firm software and resources.

 
 

michelle from Miller Law
Specialty: Litigation

August 2016

August 2016

terrible customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The software has potential but the staff at Abacus would have to be willing.

Likes Least

They have the worst customer service of any organization

Recommendations

Find another software, any other would be better. You are not "allowed" to speak to a supervisor or tier two tech.

 
 

Constance from Law Office of Constance G. Starks
Specialty: Estate Planning

July 2016

July 2016

Very pleased with this product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Abacus offers a comprehensive system including case management, financial accounting and cloud storage. I think you can choose either one of the components or all of them. I prefer having case management and financial accounting all in the same program and a cloud environment is a must for me. So I have all three with Abacus.

Likes Least

The component that is missing at this time is a client private portal. Would be great to post client records there as opposed to having to mail everything to them. The cloud based component also intermittently goes offline depending upon the quality of one's internet connection. And, the cloud interface with Outlook and Word has a few minor glitches wherein Outlook does not always respond quickly when adding attachments to e-mails. The quick fix is to end the task one is working on through task master and start over.
Lastly, the forms base is relatively small. That is probably due to my inexperience with macro forms development. In any case, I have not yet used their forms much.

Recommendations

Take a look at other practice management programs and compare before purchasing. The American Bar Association has a helpful software comparison chart on its website

 
 

Steven from Cahn Litigation, LLC
Specialty: Litigation

July 2016

July 2016

Strong product with robust features to manage matters and contacts for

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The seamless links between matter and name, the reporting functions, and the search functions are excellent for the price. The tech support for both AbacusLaw and the cloud service (APC) are excellent, at ANY price. the integration with Office, and the addition of other programs like Adobe Acrobat and Quickbooks make this a no-brainer.

Likes Least

I'd like a little more attention to suggested new features or capabilities I come up with.

Recommendations

Don't waste your time. This is the software that will exceed your needs. Unless your firm has hundreds of attorneys, there is nothing this program can't accomplish for you. Frankly, unless you completely customize a Salesforce or SAP-type product, you can’t get a more comprehensive package for your firm.

 
 

Thomas J from Azar Law Offices
Specialty: Criminal

July 2016

July 2016

Abacus Law is a great asset to any law office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The software is everything under one roof. A turn-key operation that allows you start putting everything you need to manage your law practice in one convenient place. The technical support that comes with Abacus Law is world class - you talk with a real person who cares about your problems and will work with you to fix any issues.

Likes Least

I am a solo practitioner so I often work on the weekend. I would like to be able to reach out to tech support should I encounter a problem over the weekend.

Recommendations

You have to give the software and yourself time to get somewhat accustomed to the various things that this great product can do to make your life easier.

 
 
 
Showing 1-20 of 31

Vince from HCC

February 2017

February 2017

Running practice on AbacusLaw for a year now - no complaints

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've been using AbacusLaw since January 2016 and things are going smoothly. I primarily use the system for client management, notes and calendaring.

Source: Capterra
 

Kim from Palazzo Law Firm
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Abacus made even better by excellent customer service

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I wanted to touch base with you to let you know that your employee, Our point of contact at Abacus, has been wonderful during our upgrade and subsequent cutover to the Abacus Private Cloud. Support staff is always promptly responsive and willing to go above and beyond to get the job done. I would like to thank you for allowing him to work with us in this massive undertaking, his assistance has made the process far easier and facilitated a relatively smooth transition. Thank you.

Pros

It can do everything we need from case management to accounting

Cons

it has glitches and quirks that are sometimes difficult to work around

Source: Capterra
 

Paul from Richter LLC

February 2017

February 2017

Finally got organized with the help of Abacus

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our firm is small (10 staff). We aren't tech savvy, use mostly MACs with a few PCs. We've been "functioning" without a real system for collaboration- a mix of online web services (Clio), software (Microsoft Office) ad hoc of course, your typical office. We all agreed a few months back that we HAD to change, pick one system that worked for everyone. At a bar event I learned Abacus. Their demos convinced us, we moved everything into their private cloud with AbacusLaw. AbacusLaw is desktop software, like an application you would run on your own desktop, but, they 'put' it into a cloud that you can log into from any computer or mobile device, even a phone, and use Windows. It's hard to believe it works as seamless as it does. There was a learning curve using their software, at least for me, and we had a remote trainer teach us all the basics and how to input everything into matters. The calendaring is wonderful. I feel like even after training we only use 10% of what the software has, so I am looking forward to learning more. Overall it wasn't painless moving, nor is this a cheap setup, but, I'm glad we did, I feel like we really improved how the practice runs, and would do it again. Hope this helps you.

Pros

I like that I can access AbacusLaw on anything, MacBook, phone, and see my files and use AbacusLaw like I'm at work. The program itself has some automation I have really needed, rules and form fills. Reporting in a dashboard.

Cons

It's pretty comprehensive and I wish I had more time to learn about it. I just use what I use today.

Advice to Others

Make sure to get a demo, and also let them know that you will be importing from another software app. Our team used a few different products before, Clio and some others, it all imported fine .

Source: Capterra
 

Thomas from Ryan, LLP
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great Program for the 1970s law firm - Garbage if you are practicing law in present era!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Forced subscription model on an outdated program. The program had difficulty with a 4-person law firm. There were numerous issues with duplicate contacts, duplicate emails, multiple scheduling issues, and failed to easily integrate with other applications such as Outlook 2016. We also were forced onto a subscription model, costing approximately $300/month. We received zero updates during that time, despite numerous complaints to the sales team. We purchased a high-end server ($4,000) to run Abacus, thinking the hardware was the cause of the latency issues. This solved nothing.

At the end of our contract, our salesperson told us that the software would continue to function, but support would be terminated. This was a lie. The software was restricted to read-only mode and we were locked out of our data. We were then given the option of paying a $275 reinstatement fee, plus increased monthly fees to get the software up and running on our own server again. This was the last straw and we migrated to a much better solution.

Abacus is an outdated system that requires significant upkeep. The hardware requirements are not included in their pricing model. Their hosted solution was also garbage, as it failed to integrate with the local programs. Their software is incredible slow and simple tasks (such as printing an invoice) takes 5-10 minutes to accomplish.

I would stay away from this product at all costs. One final warning, because their system is so outdated, once you start entering data, it cannot be exported to be migrated to a new system. Their poor design forces you to remain on their system or feel the pain of a weeks long migration system. Again, stay away from this outdated system at all costs.

Pros

Nothing. It is complete garbage. It is outdated and shouldn't be on the market.

Cons

Poor design, simple tasks are overly complicated, they force an over-priced subscription model, doesn't integrate with other programs, does not integrate directly with phone calendars, created duplicate entries for contacts, cannot migrate data.

Advice to Others

Do not purchase this software. Their database cannot be migrated. The system will crash and you will lose data. There are numerous other solutions that are available at much cheaper costs.

Source: Capterra
 

stephen from stephen w gooch, pc

January 2017

January 2017

Good Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been using AbacusLaw for 6 years now and I am generally satisfied with the product. It is not the most user-friendly but it is very customizable, which is the reason I went with it. It is capable of really automating your practice if you take the time to learn to use it and setup the forms.

Source: Capterra
 

Richard from Richard S. Lees, P.A.
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Very disappointing experience with Abacus

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Abacus Law in the Abacus Private Cloud is the 4th practice management software that I have used over the past 20 years. Far and away is the worst experience that I have had with practice management software. Many everyday functions take multiple steps where they need only take one. Some features, especially search features, just don't work. In two years I have seen no meaningful improvements in the software. Abacus makes its real money selling you their cloud services and once you commit to putting your data on their Cloud, it gets very hard to move away. I considered transitioning to Amicus Attorney because Abacus has recently merged with Amicus and I was assured for months that a migration was doable, only to learn months later that Abacus will not provide migration to Amicus. The two camps definitely have not gotten on the same page.

Pros

At this point, nothing.

Cons

APC is a problematical environment to have to work in all day. Abacus Law and especially Abacus Accounting are primitive, highly inefficient.

Advice to Others

Don't get into a contract with Abacus.

Source: Capterra
 

Rosalyn from RCCharlesESQuire
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Migration from Credenza to Abacus a bust!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Sometime in August 2016 I received an "end of life" notice for the credenza practice management program. This program supported by the makers of Abacus would end and of course you are prompted to buy Abacus Law and Abacus would migrate your data to the new platform. Well, I jumped on board in October 2016 and its been a nightmare ever since. My years of time keeping, billing and notes did not move completely over to the new program and Abacus has yet to resolve the problem. Moreover and equally frustrating, Credenza is disabled not just because the Abacus technician disabled it but also because the what notes I can discern on my computer indicate that the "add-in" will crash my system. I have been without a working practice management system for almost a month and Abacus can't seem to take the time to make my small law practice whole. Billing is behind and that is not a good place to be in for any business let alone a small one. I remain hopeful that my data is somewhere in my computer system. At this point, I am less than hopeful that this company cares enough to help me. Unbelievable!!

Pros

I am unable to use it effectively because my data from Credenza has yet to be transferred.

Cons

Support is unsupportive.

Advice to Others

I would not recommend it.

Source: Capterra
 

Ken from Buchalter Hoffman and Dorchak

November 2016

November 2016

They are pricing me out

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I began using Abacus over 20 years ago. As the years wore on and the company got bigger they began increasing their price going from a purchase product to a license product and now they seek to require a monthly payment per user. The cost is becoming prohibitive for a smaller firm such as mine (5 lawyer firm). I will be looking for an alternative.

Pros

Performs essential function and is modifiable.

Cons

Has become too expensive.

Advice to Others

No

Source: Capterra
 

Randy from Devaney Pate Morris & Cameron
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Old, Dated System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Not a good value. It is old, incredibly buggy and barely adequate. Frequent crashes that cannot be fixed. There are better products for the money. Lots of features that could be good with a revamp.

Pros

Home screen is nice. Some graphics are nice. Time keeping is good if a bit cumbersome.

Cons

Lacks functionality of many newer systems. Software is incredibly buggy for such an established system. Needs to be completely revamped to be good.

Advice to Others

They have the right idea if they would revamp their system and modernize it. Most features are not attorney friendly.

Source: Capterra
 

Sara from SD Collection Firm
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Not bad, but I'm on the lookout for something better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used Abacus for over a decade. I've gotten pretty comfortable with the Law software and think it does a pretty good job, though it has many error messages and weird windows that open that you have to click through. It overall works okay. Accounting, however, really sucks. Accounting allows for certain functions (like batch invoicing) that just don't work very well. The customer support is local but they can have a bit of an attitude or will sometimes tell me that the software isn't perfect and I shouldn't expect too much.

Pros

Fairly user friendly and customizable.

Cons

Recent updates have changed features for the worse. The company is pushing their cloud based software now that they just got venture capital funding and they seem to be slowing breaking down their desktop version.

Source: Capterra
 

Travis from Travis Weitzel, P.C.

June 2016

June 2016

I feel like I was misled--Abacus Private Cloud has issues

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I first purchased the gold edition of Abacus two years ago and installed it locally. It had its quirks, but we were satisfied overall. A few months in, though, it started crashing frequently during billing and time entry--every 4-5 time tickets and every 3-4 bills rendered. We spent more time re-starting the software than it took to render all of our bills. Abacus IT couldn't figure it out. Then it started to 'forget' the database location and we had to be on the phone with Abacus IT about once a week so they could fix it remotely.

When Abacus couldn't figure out why it kept crashing, they guessed it was an incompatibility issue with our brand-new server and suggested we move to Abacus Private Cloud. Sounded fine. They housed and maintained the hardware and we didn't need server IT. Of course, the price went up by 200%. Seemed like a fair trade-off at first.

Despite the representations as to stability and savings, it got worse. Our first billing run on APC crashed the software more frequently than it had on our own server. The next billing run was worse. It crashed after nearly every generated bill. At best the software would crash fewer than two dozen times during a billing run, no matter what IT tried to do. Finally, they just blamed it on us. It hasn't been fixed entirely to this day.

To add insult to injury, we were told out of the blue that our virtual server was running low on storage space. We removed everything we could think of that we'd put on it and it still ran low. Abacus billed us for additional storage space despite our efforts, without explanation as to where the issue lay or any attempts to help. E-mails to IT were met with silence.

Barring some sort of miracle, I cannot wait until our contract is up so I can cancel the agreement. It's ludicrously expensive for what it is and how often it fails to work, and all of the time spent with IT has cost more work hours than I want to admit. It's clunky, quirky, crashes frequently, and the software is unstable no matter which platform or hardware is in use. And buyer beware--Abacus doesn't guarantee the software will work and the cancellation penalty is essentially the equivalent of the value of your remaining contract.

I am extremely unhappy with Abacus and feel like I was misled on the initial purchase, and misled again when told that switching everything to the cloud would improve stability.

Source: Capterra
 

Jim from Law Offices of Jim O Whitworth

April 2016

April 2016

real technology was paper

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The reality seems to be that to ensure continued profits monthly service fees were created. Very little benefits to consumers of the product came to life. More problems and less productivity. More costs less benefits. Not that long ago - 10 years I worked in a firm that insisted on continued use of DOS. The amazing benefit is it always worked. Since going to the monthly program Abacus has never worked correctly. I don't have the time to always call and make it work like it is supposed to. I get a lot less than when i simply bought the program. I do want it to work but it does not. 40 minutes with tech support and unfortunately the tech really has no idea what to do. Instead of working i am inputting this on my other computer while hearing words that make no sense. Good luck to this tech. It must be frustrating for him as well.

Source: Capterra
 

Lawrence from Marraffino Law Firm

February 2016

February 2016

Difficult to use, rude customer service and outrageous cancellation fees when you give up.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I used Abacus for over 15 years. I used their old CD based system with no problems for Case Management, but not billing or accounting. When they would no longer support the CD version, they forced me to go to their web based version. The price increased exponentially and was prohibitive for my solo practice. However, having used it for so many years, I was hesitant to give it up and lose the ability to access old client records on all computers. Their billing software is awful. Clients could not understand the bills and we received numerous complaints of its trust accounting reports on the bills. We had to stop after three months.

When we called in for support and finally got a call back, the technician was rude and actually insulted my office manager. They were no help at all and they actually told us that they were more interested in their new ventures into cloud computing than law firm case management.

We had to give up and now they have turned me over to collection asking for over $5000.00 in early cancellation fees.

Source: Capterra
 

Tonya from Center for Heirs' Property Preservation

January 2016

January 2016

Abacus Training-Awesome Customer Service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been working with Abacus the past 15 years in the legal field. Abacus is a great legal software and I am sure for any other organization. I like many aspects of the software and the one I would like to speak of is its Customer Service. I work now with a non proffit organization so not your typical legal setting and I still have many questions, especially for reporting and queries. I would like to say that Dean Hileman is awesome!! He is always there and and always responds quickly and always follows up with me to ensure I am happy with the system. I would recommend Abacus to any organization whether legal or not.

Source: Capterra
 

Stacey from DorenfeldLaw

January 2016

January 2016

Fantastic

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Everyone really has been incredibly helpful to me! I appreciate all the efforts ABACUS has made to help our firm. I do, however, think that you overcharge.

Source: Capterra
 

Sarah from Diane Anderson, Attorney at Law

December 2015

December 2015

Help received

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

To whom it may concern,
I just had to take a moment to send an email to thank Dean for his invaluable, over and beyond customer service, he is a true asset to your company, and I hope that Abacus customer service management knows what a devoted, knowledgeable employee you have.

I attended Dean's webinar on Mail Merge in Abacus on Wednesday on 12/16/2015, which was great, and a real informative webinar, that was well planned, easy to follow, and full of useful information. However, I am writing this email to acknowledge what Dean did for me afterwards. After the webinar, I had emailed Dean asking if he could help me create a query to generate a client list, (past, and current), that have an email address, with their phone number's and if he could help me make a excel spreadsheet with this information, which was not something my employer had paid for, but we desperately needed. She had been asking me to generate this list for the past two weeks, and despite my endless attempts, I could not figure out how to generate a query that would do this correctly. Within minutes Dean had generated a query, showed me how to use it, how to modify it, and how Abacus could assist our office in the future to generate letters, emails and help turn potential leads into paying clients. I was amazed, and so completely grateful, I joked with him that he single handily may have saved my job!

I had to take this time to send this email because it is not often that I come across someone that is so good at their job, not to mention completely dedicated, with such excellent customer service skills. I will be recommending to the attorney I work for that we attend more webinars, and utilize Abacus and all its features for her practice, and as a tool to run a smooth, successful law firm.

Again, thank you Dean, I cannot express my gratitude to you for going over and beyond to help me help my employer!!! Have a great holiday, and a Happy New Year!

Source: Capterra
 

Art from Harris Law

December 2015

December 2015

THE BEST SETUP

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

As a PI lawyer, it's the best setup I've found to keep my practice running smoothly. I'm mobile and organized. There's a learning curve to get the hang of the program, but they have training and support to get you started. Great automated calendar.

Source: Capterra
 

Michael from Michael Black Law Office

December 2015

December 2015

Absolutely Fantastic Products!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Abacus Law and Abacus Private Cloud are godsends. I don't have to mess with IT anymore, and the enitre firm is secure and mobile. Our firm runs on Abacus!

Source: Capterra
 

Bob from Robert Noone Legal Services

December 2015

December 2015

Use it EVERYDAY in my Practice - I am SOLD!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Having been a solid Abacus user since 2007 (and used it to do a multi-state practice), I took the plunge the moment Abacus Private Cloud came on line. As one of the folks on the "maiden voyage" there were some initial rough seas --- which now (speaking from the past 18 months of cloud occupancy), have totally smoothed out. I CANNOT and will not be without this software.

Anyone attempting to be a "virtual lawyer" needs this program and this platform. My office is anywhere I have wifi. My multi-state, multi-county, multi-circuit practice is possible because of this piece of technology. I can walk into a courtroom with 10 cases in a row to do, and not carry a piece of paper - everything is organized in my Abacus... if the Judge forgets what happened at the last hearing, the case notes and prior Order are there at my finger tips. Press another key, and the order or memo gets sent to everyone's tablet, computer or phone in the courtroom. It makes me look smarter - and more organized -- that I am.

All this would be for nada if not for the customer service (I work late, and weekends... and they answer calls at that time). Also, having forms tailor-made for my niche practice is a professional service they offer, much cheaper than I can train staff to do it. I have so much more I can be doing with Abacus that i don't do (trust accounting, calendar causing forms to generate at proper times, mass mail merges, etc), but I'll get to it in time. BOB

Source: Capterra
 

JAMES from JAMES A. FARR, ATTORNEY

December 2015

December 2015

ABACUS PRIVATE CLOUD - A GREAT COMPUTING PLATFORM FOR LAWYERS!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

For the last 20 months my entire law office has been run on Abacus Private Cloud. It has worked flawlessly, with great, responsive, USA-based tech support (for set up issues and as needed thereafter).

APC enabled me to put my entire law office into a private cloud environment, in an industrial data center custom-built solely for this purpose, dedicated to the legal profession, and managed by top-notch professionals in the data center industry; this is something I could never have achieved on my own, or through another vendor.

The benefits to my law practice from Abacus Private Cloud are:
- - My data is secure and safe in the Abacus Private Cloud data center. No more local data backups, because all data is on the private cloud server, and is backed up there.
- - My local equipment costs are drastically lower than before I switched to a private cloud. I eliminated the three desktop computers that I was previously accessing remotely.
- - I don¿t need costly application software on each local access device. All law office applications can be run on the private cloud server, not on local hardware. The local devices are there simply to display and interact with the private cloud server.
- - My private cloud server can run any software, whether related to Abacus or not. Therefore, I can run the application software that my meets the specific needs of my law practice, regardless of the vendor.
- - My local IT and tech support costs are $0.
- - My staff and I have become totally mobile, without sacrificing efficiency. This means that each employee, as needed, can work on their own schedule, and from any location with cell phone coverage, electricity, and an Internet connection. This creates a flexible, modern, and dynamic work environment, resulting in a better quality of life, happier attorneys and staff, and a better work vs. life balance for all involved.
- - All law office applications and data are accessible 24×7 for each user via any device: desktop computer, laptop, tablet or smartphone.
- - Private cloud technical requests (e.g., email configuration, remote access from a new device, etc.) are promptly resolved by the Abacus Private Cloud support staff.
- - System reliability (uptime) is outstanding.

In sum, this is a truly great product, at a reasonable price, with great customer support. I highly recommend you get it!! Thanks.

Source: Capterra