Abacus Law is a case automation software for legal practices. The system works as a practice management tool and scales to grow with a business.
This system allows users to automate deadline management through the use of rules based calendars and simplifies data capture and relationship management specific to different areas of law (PI, criminal, civil, etc.).
It also centralizes documents, emails, and notes associated to matters and/or contacts, and handles form creation to produce signature ready forms. Abacus can be further customized to meet the specific needs of a law firm.
Abacus also has an accounting module which integrates for billing, time keeping, and reporting as well as the ability to handle trust accounts and retainers.
Abacus Law can be deployed on a local network, or through Abacus Private Cloud which allows users to access all of their applications from anywhere, anytime, using any device that can access the Internet.
Jason from Jason C Luna PLLC
Specialty: Personal Injury
Employees number: 2-10 employees
I first used abacus while at a former firm, and at the time it was basically a calendaring system. It evolved, and I began using it after opening my own office. I have watched it evolve, and there have been significant developments, year after year. It's simple to use and reliable.
Simple to use. Solid investment. Excellent customer service.
No in person training offered at site in San Diego.
Well worth the investment.
Enita from Kushi Law Firm, P.A.
Employees number: 1 employee
After doing my research, I decided to get Abacus 2 years ago (not the cloud based). It has not worked out as I thought it would. I got it because you can do billing and have the client information/case management in one software; technically, it is 2 separate software that talks to one another.
The accounting part of the software crashes a lot, too. You may be working and have the time running and then it just decides that it doesn't want to run anymore and needs to restart. OK. Great.
To do billing, it takes me a long time. You have to push about 15 buttons before you can get the bill.
There have been multiple accounting issues that I have to deal with. It has miscalculated some amounts and I caught it because I pay close attention to my client's trust funds and what they owe the firm.
The learning curve is HUGEEEE. It is a pain to learn and 1980s platform. Come On!!!
There are so many quirks about it that the developer doesn't think at all about the end user.
Customer service has been good overall. They don't always call me back when I have an issue or they call me when I can't talk to them. They are supposed to call back, and they never do. One time a customer service was essentially laughing at me, which is was nice. =(
Soon, I am going to stop using and try to go get another one, which I am not looking forward to but can't bother with abacus anymore
Nothing. I wish I never bought it.
Don't buy it.
M Patricia from Marrison Family Law LLC
Employees number: 11-50 employees
This was probably the worst decision I have made in my 38 year career. Our firm is still not operational and we've been working with them for six months. The main issue is that Abacus will not connect from San Diego to Colorado: the internet based program shuts down suddenly and your work is missing if you have not saved it on your server (outside of the Abacus program). This is a problem if you are on a deadline. When we brought that to Abacus attention, they blamed a third party connection. We had our IT guy call the third party but because we are not customers of the third party, they would not talk to us. So basically we are paying for a program that does not work AND Abacus wont fix it or even contact the third party with whom they contract for the connection. Furthermore, the migration of my billing program to Abacus billing was a nightmare as Abacus loaded the trust account into the operating account as a credit, i.e. zero in trust. Once they sorted that out, the billing program would not accept payments from clients. My bookkeeper was on the phone with Abacus techs for countless hours trying to work that out to no avail. Finally I sent them a certified letter terminating the contract for cause and guess what? Action! now I had ten technicians working on the multiple issues trying to get it all resolved. But that took time and my attorneys were required to spend literally hours on the phone with these guys. Billable hours lost, meant they did not get their bonuses this month, as well as the firm lost revenue. To make matters worse, the response from Abacus was that it was our fault because our attorneys were non responsive: a complete lie, unless you want to complain that sometimes our attorneys are in court handling actual client matters and cannot be on the phone with them while they are doing actual attorney work. Emails are still floating in cyberspace, not received. Printers don't work. etc etc. My choice is to litigate in another state -- completely untenable. Don't be stupid. Upgrade your server and stick with your current billing program.
Great sales pitch. If the program worked, it is a lawyers dream. It doesn't.
The program does not connect and shuts down. Then you cannot do anything. It does not operate.
Save your money: put it into a server upgrade and keep your existing billing software.
Tom from Securitas
Specialty: Personal Injury
Employees number: 10,000+ employees
It is great! Easy to use. It is not cheap, but you get a lot of services for the money.
Oleg from Cross Plaintiff Law Firm APC
Employees number: 2-10 employees
The great thing about Abacus is that it completely takes the maintenance aspect out of maintaining all the software required to run a law practice. Abacus Cloud allows you to install all of the practice management software (we use Abacus Gold) in its cloud, along with MS Office, Adobe, and any other software that you would normally use. The cloud environment functions as a virtual private server, which is entirely maintained by Abacus, allowing both seamless storage and integration of all firm software and resources.
michelle from Miller Law
The software has potential but the staff at Abacus would have to be willing.
They have the worst customer service of any organization
Find another software, any other would be better. You are not "allowed" to speak to a supervisor or tier two tech.
Constance from Law Office of Constance G. Starks
Specialty: Estate Planning
Abacus offers a comprehensive system including case management, financial accounting and cloud storage. I think you can choose either one of the components or all of them. I prefer having case management and financial accounting all in the same program and a cloud environment is a must for me. So I have all three with Abacus.
The component that is missing at this time is a client private portal. Would be great to post client records there as opposed to having to mail everything to them. The cloud based component also intermittently goes offline depending upon the quality of one's internet connection. And, the cloud interface with Outlook and Word has a few minor glitches wherein Outlook does not always respond quickly when adding attachments to e-mails. The quick fix is to end the task one is working on through task master and start over.
Lastly, the forms base is relatively small. That is probably due to my inexperience with macro forms development. In any case, I have not yet used their forms much.
Take a look at other practice management programs and compare before purchasing. The American Bar Association has a helpful software comparison chart on its website
Steven from Cahn Litigation, LLC
The seamless links between matter and name, the reporting functions, and the search functions are excellent for the price. The tech support for both AbacusLaw and the cloud service (APC) are excellent, at ANY price. the integration with Office, and the addition of other programs like Adobe Acrobat and Quickbooks make this a no-brainer.
I'd like a little more attention to suggested new features or capabilities I come up with.
Don't waste your time. This is the software that will exceed your needs. Unless your firm has hundreds of attorneys, there is nothing this program can't accomplish for you. Frankly, unless you completely customize a Salesforce or SAP-type product, you can’t get a more comprehensive package for your firm.
Thomas J from Azar Law Offices
The software is everything under one roof. A turn-key operation that allows you start putting everything you need to manage your law practice in one convenient place. The technical support that comes with Abacus Law is world class - you talk with a real person who cares about your problems and will work with you to fix any issues.
I am a solo practitioner so I often work on the weekend. I would like to be able to reach out to tech support should I encounter a problem over the weekend.
You have to give the software and yourself time to get somewhat accustomed to the various things that this great product can do to make your life easier.