Hatchbuck Software


 

Hatchbuck is a sales and marketing solution designed for small to midsize businesses. The integrated solution offers combined sales automation, marketing automation and email marketing features. Hatchbuck is a good fit for a wide range of businesses, including teams in advertising, consulting, hospitality, real estate and more.

Hatchbuck includes features to help users more effectively maintain and track both prospective and existing clients. Contacts can be imported from Outlook, Excel, and LinkedIn, while leads can be captured from the company website, blog or social media sites with a straightforward “drag and drop” form builder.

Hatchbuck offers a robust library with 450 email templates that can be used directly or can be customized using the software's template builder. Users can set up automatic emails to specific groups of contacts and track the progress of campaigns. The software runs on both Mac and PCs, and can be accessed via any device with Internet connectivity, including iPads.

 

Hatchbuck - Add an automation
 
  • Hatchbuck - Add an automation
    Add an automation
  • Hatchbuck - Contacts
    Contacts
  • Hatchbuck - Contacts activity feed
    Contacts activity feed
  • Hatchbuck - Dashboard
    Dashboard
  • Hatchbuck - Deals
    Deals
  • Hatchbuck - Email template
    Email template
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

109 Reviews of Hatchbuck

 

Start your review of Hatchbuck

Click to start
http://www.softwareadvice.com/marketing/hatchbuck-review/
Software Advice Reviews (33)
More Reviews (76)

Showing 1-20 of 33

Adam from SEMCO
Specialty: Energy
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Really good value for your money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Hatchbuck does everything well, just not great. It is a basic CRM that offers a solid suite of tools to help you manager your pool of customers. The best feature of Hatchbuck are the email marketing tools. Although a little challenging to grasp at first, the build your own template tool is a great way to create content and get it out in front of your customers in a quick and professional manner.

Pros

For what you pay, you won't find a better CRM on the market. For those who are just stepping into the world of CRMs, Hatchbuck is a great place to start.

Cons

As with a lot of CRMs, the number of contacts can determine the price you pay. Hatchbuck is a great value for small businesses, but once your contact list starts to grow, the price jumps considerably, which might cause you to look at other CRMs.

 
 

Neha from Sun softwares
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

review for Hatchbuck

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

I like how Hatchback provides functionality for creating and managing email templates. It helps to manage the email marketing with our leads. But This app lacks a number of features to manage the prospects and the sales pipelines.

Cons

The sales pipeline needs to be worked upon to make this CRM fully functional.The user interface can be slightly improved to make things faster.

 
 

Nicole from ITHACA
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Email templates can be created

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I like how Hatchback provides functionality for creating and managing email templates. It helps to manage the email marketing with our leads. But This app lacks a number of features to manage the prospects and the sales pipelines.

Pros

I like the email template functionality.

Cons

The sales pipeline needs to be worked upon to make this CRM fully functional.

 
 

Brian from Midwest Foods
Specialty: Food / Beverage
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Hatchbuck Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The integration was simple and the features are user-friendly. Very easy to just pick up and start using without much instruction.

Pros

Being able to drag information off excel right into the platform.

Cons

It is a little too simple at this point. It could have more functionality for the price we are paying.

 
 

Austin from The Voice Newspaper
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Aggressive yet Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Hatchbuck is perfect for an in-depth sales strategy. It helps you figure out the ins and outs of what the buyer is wanting.

Pros

Real Time Dashboard.
Follow-up actions.

Cons

Limited Custom Reporting

Advice to Others

Create a wishlist of features, then go back and prioritize them and label them "must have" and "nice to have." For Hatchbuck's price point, you likely won't get everything you need, but everything you get will be a solid win. Consider not doing a full conversion of your existing database, and just bringing over A+ customers and prospects. Use the move to clean up your contacts and slowly add questionable contacts as you clean them up externally.

 
 

john from Prova Systems
Specialty: Software / IT

September 2016

September 2016

Great tool for folks looking for affordable Hubspot like functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

We moved from Hubspot to Hatchbuck to reduce our monthly CRM costs. We found that Hatchbuck did more than what we could do with our basic Hubspot version for a lot less cash. Right now we have triggered email activities for customers based on a customer's actions which we would have had to triple our Hubspot spend to get. All in all we're quite happy with the tools.

Likes Least

I wish there were an app or a responsive website to access the data. It makes the tool cumbersome to release to outside sales folks who aren't at their desks all day.

Recommendations

I think it is always best to do a demo of the system. Test several systems to determine the features you really need and what are nice-to-have items. Then review your lists of likes and needs after the demo.

 
 

Tyler from EKR
Specialty: Advertising

August 2016

August 2016

A great CRM product for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Hatchbuck is an easy to use CRM that doesn't require a lot of time and energy to integrate into your already established database. The reports are easy to create and easy to understand.

Likes Least

At the time I began using hatchback it was still in the beta phase for many of the features and so the support offered wasn't as established as some of its competitors. I am sure they has since been improved.

Recommendations

Price isn't everything. You need to find the software that best fits your business needs. If you are looking for price alone you will likely not end up getting the features your business needs.

 
 

Anthony from Lifetime Dental Care
Specialty: Healthcare / Medicine

June 2016

June 2016

I have used this to help reinvite visitors to my BNI meetings.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

easy to self learn the basics. I self navigated to figure out how to use it. I was much easier than InfusionSoft which I had previously used.

Likes Least

I had a little trouble with importing images into a email design.

Recommendations

get a few tutorials first. It will help you get off to a faster start, especially if you do not understand how things are linked together.

 
 

Bruce from Focus on You Strategy
Specialty: Consulting

May 2016

May 2016

Dir of Ops - 3 months usage

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Getting immediately response to emails we send out. We can react appropriately!

Likes Least

Learning process is a bit long in the beginning stage. Once learned - no problem

Recommendations

The more you use this software, the better at using it you will be!!

 
 

Greg from Salus Telehealth
Specialty: Healthcare / Medicine

October 2015

October 2015

Hatchbuck; a Better Way to Connect and Track Your Prospects

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

In my experience using Hatchbuck, the one feature I like best is the immediate feedback I receive when someone opens an E-mail that I had sent. This helps me greatly to identify which prospects are most interested in my services and provides me with a good reason to follow-up with them and pursue discussions. This one feature makes me more productive and helps me manage my prospecting activities in a more efficient way.

Likes Least

I basically like everything about Hatchbuck. However, the front-end learning process takes a little while to become accustomed to how to navigate the program and reap the greatest benefits.

Recommendations

I would wholeheartedly endorse and recommend others to review this software program and take it for a test drive. The more you can use and experience its many features and benefits, the more you will see its value and how it can truly make you a more efficient and effective sales person.

 
 

Michael from Salus Telehealth
Specialty: Telecommunications

September 2015

September 2015

My Experience with Hatchbuck

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The ability to send out blast emails but keep the subject personalized. This is very handy when marketing and trying to get your information in front of thousands of potential clients. I also love the ability to track email statistics and keep an eye on what emails have the best responses and open rates.

Likes Least

Seems that a lot of the emails go into junk mail when coming from Hatchbuck. Even when hatchbuck emails me it goes into my junk folder. Additionally i would like to see a better way for potential clients to see who the email is coming from. Since i am on Hatchbucks server it will read on behalf of *(senders name) instead of from *(sender)

Recommendations

Explore your options- for us, Hatchbuck fit all of our needs. this might not be the same for you. Know what you want and then reach out so they can demo the software for you- the reps here are very friendly and great to work with- also very responsive!!

 
 

Tyson from Geo-Energy Services
Specialty: Energy

September 2015

September 2015

Great assist

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I love the marketing and CRM integration, it was perfect for what we do.

Likes Least

The number of users, we just needed 2, but it was 1 or 3.

Recommendations

Listen carefully to all the companies out there and find your best match.

 
 

Jeremy from SALUS telehealth
Specialty: Healthcare / Medicine

September 2015

September 2015

2 thumbs up for Hatchbuck

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the fact I have unlimited users at a flat rate and that Hatchbuck is a basic CRM and email marketing platform in 1

Likes Least

Would like the CRM to have more features such as the ability to customize dashboard further

Recommendations

If you are looking for a basic crum that gives you the ability to personalized email marketing hatchbuck a great choice and affordable

 
 

Tim from Digital Signs Direct
Specialty: Manufacturing

June 2015

June 2015

2nd best ROI you can make! Seriously!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We looked at many other services, including Salesforce and Infusionsoft. Both of those offered a ton of features, 75% of which we didn't need, including the cost. We have found that Hatchbuck had BY FAR the best training, and the easiest interface. We have 1 dedicated employee running HB, and after 1 month, we have literally lit 20% of our ice cold leads on fire! Hatchbuck is like napalm for your sales leads. Gets them hot and keep it that way. We have learned that by staying in front of your customers, it at the least, allows you to stay in the game against your competitors. Prior to HB, we were MANUALLY SENDING EMAILS 1x1 via Gmail. We thought we had this under control until 75% of our cold leads had purchased from our competitor due to our lack of communication. If you are considering a way to build a relationship with every potential lead, seriously, don't hesitate!

Likes Least

The only thing we don't like is that they can't directly reply to the email form a campaign. Maybe there is a way, but we are only 1 month in.

Recommendations

Don't buy the expensive complicated software without trying HB! You will regret it. HB has a free trial and every one of our silly questions via telephone or email. This alone is the reason to give HB a shot.

 
 

John from Conferences i/o
Specialty: Software / IT

May 2015

May 2015

Slightly Disappointing

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Variety of features. Use it for email list, CRM, forms

Likes Least

Never works exactly how I want it to. It just isn't designed perfectly for the way our business operates.

Recommendations

Make sure that the CRM structure works right for your sales process. The difference between tracking everything through a contact person vs. a "deal" can be very important.

 
 

Emily from Virtual Event Bags
Specialty: Other services

May 2015

May 2015

Good For Small Business

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They had great customer support. We had a direct number for a dedicated rep who was not overseas and always picked up the phone.

Likes Least

Compared to Salesforce, their sales funnel reporting was less easy to see holistically. It was hard to tell if we dumped 1,000 names in - how long they took to convert and what percentage converted.

Recommendations

If you're a small business on a budget, Hatchbuck is great. It works really well as a Marketing Automation platform and I would use it again. That said, if you can afford Salesforce, you will get a lot more features.

 
 

Derek from Grand Circus
Specialty: Education

May 2015

May 2015

Shouting about a CRM from the rooftops? That's Hatchbuck.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Hatchbuck makes everything easy - it's straightforward but powerful. One of the ways that it makes that balance is that it functions well from Day 1, no matter how much or little implementation you've done. Other CRMs sometimes feel useless unless you've spent months setting them up. Not so Hatchbuck!

Likes Least

The only way you won't like Hatchbuck is if 1) You're massively impatient about version releases or 2) You have a very particular use case in mind that by nature doesn't work well on Hatchbuck. I have no complaints about how we've used it in our business.

Recommendations

In general, look for a product that replaces as many other tools/processes as possible. Hatchbuck replaced so many other things in our business and we love it.

 
 

Don from University at Albany Weekend MBA Program
Specialty: Education

May 2015

May 2015

Hatchbuck Changes the Game for the University at Albany Weekend MBA

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Unlike the ACT!, the last CRM I used, Hatchbuck enables me to automate my marketing/recruiting activities for the Weekend MBA Program. There are no more instances of prospects falling through the cracks as I am able to develop relevant messages and campaigns that I am able to disseminate to my stakeholders in timely fashion. There are no limits to the number of e-mails that can be sent and tracking the performance of those e-mails, i.e., opens, clicks, bounces, etc. is also helpful. Another feature I use quite a bit is the sales pipeline. I now know how many viable prospects I have in the system and at what precise stage they are at. What's also nice is that the investment in the program, unlike many other better know CRMs, is all inclusive.

Likes Least

Hatchbuck has been phenomenal in terms of service and response time. There are several areas, though, that can be bolstered and, I believe, are being worked on. The first is better e-mail integration. Rather than automatically be included in someone's record, you need to insert the Hatchbuck inbox address in the bcc field to capture the message in the system. They can probably do a better job with social media integration, calendar integration, as well as providing a more robust word processor.

Recommendations

Hatchbuck has enabled me to take a quantum leap forward with the Weekend MBA Program's recruiting and seems ideal for small businesses who are cost conscious. It may not fit the needs of larger businesses but then again it might. I would speak with a sales person at Hatchbuck, do the demo, and speak with some users. Some CRMs may seem less expensive but they are not when you add in all of the additional apps/features you need to purchase for the functionality to be comparable.

 
 

John from Acumen Studio
Specialty: Advertising

May 2015

May 2015

I Use Hatchbuck for Mid Level Marketing Automation and Email Marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The best thing about Hatchbuck is that it is very easy to use. Many marketing automation platforms are very complex and require a good amount of technical knowledge. But with Hatchbuck that is not an issue. The integration between the email platform and CRM is native making this very simple.

Likes Least

It is not the most comprehensive, so if you are looking for a very detailed platform then go with Marketo, Pardot or Eloqua. These are more robust, but are not for everyone.
The platform could probably have a little more flexibility with tagging options.

Recommendations

Definitely try it out to see if you like it.
Infusionsoft is the closest match, but Hatchbuck is much more affordable.

 
 

Austin from JMP Financial Services, Inc.
Specialty: Insurance

December 2014

December 2014

Hatchbuck is so awesome.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Hatchbuck has helped us organize our business. I love how on top of things I feel in my day-to-day activities.

Likes Least

We have had to put a lot of effort in to get the product loaded with our client information. However, this is mostly a reflection of how disorganized we were to begin with!

Recommendations

The low cost is huge! We were able to get organized and increase sales through email marketing and have had little monthly costs tied up in software fees.