Raiser's Edge NXT Software


 

Raiser’s Edge NXT is an integrated, cloud-based fundraising and supporter management solution. It is designed to offer nonprofit organizations the infrastructure needed achieve sustainable growth. 

Acquisition tools allow users to reach prospective donors, and send them timely and relevant communications. Existing donors can be targeted for growing revenue with cultivation tools designed to address retention and empower evangelists to raise money on behalf of the organization. Data enrichment services can help fill in the blanks on donor contact information, while online and offline giving tools allow users to process payments regardless of location and data connectivity.

Blackbaud has been providing support to nonprofit organizations for over three decades. Raiser’s Edge NXT offers simple subscription pricing; unlimited web-based access means that any number of users can access the system from anywhere with Internet connectivity.

 

Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

66 Reviews of Raiser's Edge NXT

 

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Software Advice Reviews (55)
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Showing 1-20 of 55

Charleigh from Nightingale-Bamford School
Specialty: K-12 Education
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Good but limited.

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Functionality

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Pros

It has a very user-friendly interface. Those not technologically-savvy can figure it out pretty quickly.

Cons

The "list" function has limited options and so does not function as well as "query", and the media tab does not necessarily sync both ways, I guess. It's generally "what-you-see-is-what-you-get" and there's not a lot of options to use queries, exports, or reports from here.

 
 

Adam from SEMCO
Specialty: Environmental
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

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I love how easy it is to pick up Raiser's Edge and use it. I am not computer or software literate, but I was able to quickly get comfortable with the software and now I am using it with no problems at all.

 
 

Jenna from International Relief Teams
Specialty: International Organizations
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Complicated but Effective

Ease-of-use

Functionality

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Value for Money

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There is a big learning curve with this software, and it can be temperamental (you have to get the formulas just right), but it does its job if you know what you are doing.

Pros

Keeps very detailed records and pulls detailed reports on donor data.

Cons

The high learning curve to learn how to pull queries.

Advice to Others

Take a course or hire someone who already knows the software

 
 

Peter from Pomona College
Specialty: Higher Education
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Not quite ready for primetime

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Functionality

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NXT has lots of promise and potential, but it is not ready for many institutions currently using RE7. See pros and cons for details.

Pros

Intuitive and well designed front-end. Promising new features and functionally. Preservation of existing data structures.

Cons

Lacks robust API for accessing data for custom reporting. The front-end can not support many existing uses of attributes in RE7.

Advice to Others

A future release at the end of 2017 should address the API requirement and address flexibility around using attributes in NXT. Check back then.

 
 

Amy from Xperitas
Specialty: K-12 Education
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

The Raiser's Edge you know and love, but even better!

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Functionality

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Value for Money

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Raiser's Edge NXT made using RE more efficient and available where and when you need it. Same amazing support team and integrated services.
In my experience, Blackbaud stays a step ahead so they are always on the cutting edge of donor management and tracking.

 
 

Tim from Fanshawe College
Specialty: Higher Education
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2017

February 2017

NXT is the Fundraising Difference Maker

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Functionality

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This is an absolutely fantastic solution for today's fundraisers. As someone out in the field, the ability to have all donor data in the palm of my hand has been an absolute game changer for me. I cannot recommend this product enough.

Pros

- Ease of use
- Availability of information
- Intuitive

Cons

- N/A

Advice to Others

Get this product now.

 
 

Kyle from Saint Andrew's School
Specialty: K-12 Education
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Getting there

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Easier to use than RE. Consistently improving. Getting better every quarter

Pros

User-friendly- but want to use it!

Cons

Scrolling takes a while to a large database

Advice to Others

Make sure you have the funds and people who are willing to use it if you purchase it!

 
 

Deb from Bluffton university
Specialty: Higher Education
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Raiser's Edge

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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This is one of the best solicitation software products I have ever used. It is was to use for the most novice as well as the advanced user. Reporting and exporting are easy.

 
 

Flora from Lone Star Family Health Center
Specialty: Healthcare & Hospitals
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Raisers Edge NXT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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When I started my job as new development director, there was not a CRM donor database. I reviewed several products and decided on Raisers Edge NXT. It's an excellent choice to start building a donor management system that will grow with the Development efforts for the healthcare organization for years to come. It's an opportunity to build the program from the ground up with a clean system.

 
 

Jake from Auspicion
Specialty: Arts & Cultural
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

What were we doing before using Raisers Edge?

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Functionality

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Customer Support

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Before we were using Raisers edge we had no clear view of where our fundraising efforts were succeeding and where we were lagging. With Raisers Edge we get so much more insight into our organization.

Pros

Donor retention reporting and max min suggest gift amounts are areas that we always wanted to have abilities in but without a tool like RE NXT delving into the analytics is no easy task.

Cons

The software as a service approach and the price. I won't say it's a con but I can see it being an expensive product if you aren't going to utilize lots of the features. On the other hand it gives you room to grow and scale.

Advice to Others

Research research research. Know what you need and make sure you don't buy a product that has more features than you can make use of.

 
 

Lindsey from MSU Denver
Specialty: Higher Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

January 2017

January 2017

Upgrading to NXT Upgraded Our Department

Ease-of-use

Functionality

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Value for Money

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We recently upgrade from Raiser's Edge to Raiser's Edge NXT. What a difference!! The development officers seem to be taking more ownership of the system and what is being put in it. It also gives them access to data whenever they want it.

 
 

Ellen from CCSSD
Specialty: Human Services
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Raiser's Edge Provides Multiple Features

Ease-of-use

Functionality

Product Quality

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Working with Raiser's Edge, I've had the opportunity to see and utilize the many features it has - including soft credits, organizations, connecting records, and the ability to connect to Financial Edge. It provides important capabilities beyond other donor databases, such as Donor Perfect, though is significantly more expensive. For nonprofits with scale and financial resources, I do recommend Raiser's Edge with at least two staff managing it on a daily basis.

Pros

Multiple features, user-friendly

Cons

Some issues with hosted databases and update rollouts

 
 

Brittany from CGC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Raiser's Edge

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Ease-of-use
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Solid CRM system for nonprofits. This software was built to serve organizations with complex record management systems. There are many levels and options for customization but it helps for there to be one person or team of people who are trained to manage it so that it stays uniform and records aren't repeated.

Pros

Robust and very customizable

Cons

Difficult to keep uniform and can be expensive.

 
 

Gwen from The University of Texas at Tyler
Specialty: Higher Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2016

November 2016

Streamlined and Easy to Use

Ease-of-use

Functionality

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Value for Money

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We've been using Raiser's Edge NXT for almost a year now. It makes it much easier for our development officers to look up information quickly and customize their view so they see what is most important for them.

Pros

You can attach pictures to the profile and see what is most important to you each time you open up a record by customizing your view.

Cons

Other features of The Raiser's Edge have not yet been migrated over to this version like query, export, dashboards, and reports. As a result not everyone can do their work in this version.

Advice to Others

I would highly recommend this product. Blackbaud is on the right track and the current version is built to make it easier for management and development officers to find information quickly.

 
 

Brianna from Truckee Meadows Community College
Specialty: Higher Education
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Love RE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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I've been using RE since 2014, but my new position is the first time I've had full access and my first time using RE NXT. It's been a bit of a learning curve being able to do more than I was able to do at my last job, but there are so many great tutorials on Blackbaud University and Google has also been a great resource, as have my coworkers.

 
 

Megan from Benedictine Health System
Specialty: Healthcare & Hospitals
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2016

November 2016

RE NXT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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We recently upgraded to NXT. It is so much easier for development officer's to use and can be used anywhere. The new features such as Analyze are great and will really help bring us to the next level. It is a work in progress and we are really looking forward to seeing the increased functionality.

 
 

Mark from Landmark Christian School
Specialty: K-12 Education
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Almost There

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Raiser's Edge NXT has a bright future, especially when combined with other Blackbaud (NXT or otherwise) products.

Pros

The navigation of the NXT products is easy to learn and intuitive. The format of constituent pages is clean, which is makes it very simple to get an overall picture of the donor. The built-in overview and reporting features are crisp and elegant. It is very simple to see how far a campaign has gone to completing its goal or useful information about specific appeals. RENXT does a fantastic job of showing trends over time.

Cons

The program houses huge amounts of information and the creation of reports hasn't been fully built out, yet. Even when that is completed, if you don't have time to spend in educating yourself on the features you'll be missing out or under-utilizing the program. At this stage in the program development you'll still be utilizing the database view quite a bit to make changes. That will require you to pick up knowledge on two similar, yet separate programs. This could be a problem if you've never used Raiser's Edge before.

Advice to Others

If you are currently utilizing Raiser's Edge and haven't moved to NXT, yet, now is a good time to get things going. You will still find yourself in the initial phases of development, but not too young to find issues with the program. As it continues the growing process, you'll be glad you were on board to start. If you aren't using Raiser's Edge or other Blackbaud products make sure you have the time and personnel needed to utilize the reporting features. If you don't have any need to analyze your work and how effective it is and are just looking for a place to store information, RE NXT may not be for you.

 
 

Lindsay from Marin Community Clinics
Specialty: Healthcare & Hospitals
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Raisers Edge - IF you are good to it, it will give you GOLD

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Raiser's Edge is great for development departments of medium to large nonprofits, schools, etc, especially those with sophisticated fundraising programs. It may not be the best fit for small nonprofits with limited resources in the budget. The Raiser's Edge is an excellent software for cultivation, solicitation, and stewardship and allows for easy tracking of each constituent's relationship with your organization.

Raisers Edge is being used by the development department to track donations and our constituents relationship to us as an organization. Our database is not large but the relationships are long and often complicated. A database like this allows us to see the constituent and all of the interactions we have had with them over the years. The Raisers Edge in combination with some of the add on's like online express have been helpful for seamless tracking of newsletter readership and conversions from our website and online publications.

Pros

Queries are what we use to create lists of constituents with particular behaviors or similarities that we can use for creating mailings, invitations or actions. An amazing tool with endless possibilities.
Raisers Edge is a beast of a program. It can do just about anything you could want for a donor database and Blackbaud offers several supplemental solutions that seamlessly integrate.
Donor stewardship, from first contact, to donation, to acknowledgement letter, is a process that is handled particularly well with Raisers Edge

Cons

The program is quite complicated and if data is not entered correctly than the program just won't work well. "bad in, bad out'. But that is not unique to this program.
That some of the features that I like to use like global changes for adding appeals is pretty buried and the way of finding it convoluted.
Attributes could be more flexible: like I would prefer to have all events under one table (which it can do now) but then there is no step further where I can then say whether they RSVP and then also whether they attended and their name for easy export for nametags.

Advice to Others

Tracking all of this information allows us to behave in a much more professional manner. Repeat solicitations, not understanding donor relationships and so many other simple slip ups are totally avoided with a program like Raisers Edge. Invaluable!
We are able to segment and evaluate what work and what does not. We are able to track our appeals, mailings and other correspondence to see what action brings the most in donations.

 
 

Adrienne from WE
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2016

October 2016

Raiser's Edge - essential fundraising tool

Ease-of-use

Functionality

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Value for Money

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I've used Raiser's Edge to track donations and fundraising at a nonprofit. Easy to use interface and helpful customer service make this an essential software, especially for nonprofits with small fundraising departments.

 
 

Carrie from Hindman Settlement School
Specialty: K-12 Education
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Helping our Development Team Immensely!

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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We recently upgraded to Raisers Edge with NXT and have advanced our development team's work a great deal. We were working with a simple database system before and had outgrown it. Being able to access NXT via computer or phone, etc., means we don't have to just be in the office- we can stay informed and have all our information at our fingertips even when we're traveling and meeting with donors or prospects.

Pros

I love how easy it is to navigate and interpret data. The different types of reporting also has led to a whole new world of information for us to unlock, that was not easy to access or even possible with our old system. We are already becoming more efficient and coming up with new ideas for expanding our development work. As a non-profit, this has been huge for us.

Cons

There is a learning curve, as the software is more in-depth and complex that what we were working with before, but trainings offered through Blackbaud and the online manuals have been incredibly helpful and easy to use.

Advice to Others

If you are tracking a lot of donors and need to be able to interpret complex configurations of data or travel a lot for donor relations, NXT is an incredibly helpful tool. Being able to access information at any given time and look at reports to aid in solicitations is a great advantage.

 
 
 
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