Salesforce.com CRM Software


 

The Salesforce cloud is an on-demand customer relationship management (CRM) suite offering applications for small, midsize and enterprise organizations, with a focus on sales and support.

The Salesforce app has capabilities that include sales management, marketing automation, partner relationship management and customer service. These applications help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both applications. Salesforce for small business allows users to manage contacts, track sales deals, manage tasks and events, harvest leads and track performance. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations and more.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a technology stack that covers database and security as well as workflow and user interface.

 

Salesforce.com - Sales executive dashboard
 
  • Salesforce.com - Sales executive dashboard
    Sales executive dashboard
  • Salesforce.com - Track opportunities
    Track opportunities
  • Salesforce.com - Mobile view
    Mobile view
  • Salesforce.com - Mobile search
    Mobile search
  • Salesforce.com - Mobile customer information
    Mobile customer information
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

4,141 Reviews of Salesforce.com

 

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Software Advice Reviews (1,835)
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Showing 1-20 of 1,835

Matt from Vetter Software
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

So much potential, but so lacking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software can process and organize a great deal of information. It is also highly configurable, thus enabling better reporting options.

Cons

Given the resources available to SalesForce, the software often disappoints. There are ongoing bugs that SF often chooses to ignore - just read the online blogs and comments. The search functionality is horrible, illogical, and unwieldy. And then there is the UI . . . really? The UI is amateurish at best but since SalesForce dominates the industry, it doesn't have to care. Compare Google to SalesForce . . . both are industry leaders with more resources than God: one is a pleasure a use FOR FREE while the other breaks your will over time.

 
 

Carrie from ServiceTitan
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Pros and Cons of Salesforce.com

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I have never seen a CRM software with more functionality and integrations than SFDC. They are so ahead of the game that it's difficult to imagine that any other company will compete with them any time soon.

Cons

It can be complicated to use and depends on good set up to be user friendly. If you have a solid admin that understands the needs of your company AND what the software can do, it's a lot easier.

 
 

Crystal from Conversio Health
Specialty: Pharmaceuticals
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Powerful and comprehensive but complicated CRM system for large companies.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The customer service has always been extremely professional and helpful.

Pros

Salesforce exemplifies the ultimate CRM experience. With its extreme customization, myriad features and countless options, a user's possibilities are limitless. The knowledgeable and friendly customer service and IT team offers unparalleled education and assistance.

Cons

Salesforce is a huge system that can be very complicated. There seems to be an inability to fully function within the system without using affiliates to perform functions within software. It is, albeit understandably, expensive.

 
 

Paul from Sunfinity Solar, LLC
Specialty: Construction
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Product cannot be used off the shelf

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I will look for any comparable to use and will not recommend unless the company has the resources and money to spend to do it right.

Pros

With administrator, can accomplish almost anything needed, without one, money wasted and too difficult for the small company user to configure

Cons

Expensive, terrible contracts, cannot cancel, long term and unless notice well in advance of renewal, cannot cancel users - stuck for life

 
 

Bryan from OneOC
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Very comprehensive but not too complicated

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Salesforce allowed us to be more organized in our customer data and always seems to be able to do whatever it is that we need.

Pros

Many different integrations, a lot of the software that we think about adding is already compatible with Salesforce. Despite having a lot of features, it's pretty simple to use for what we need. We can store all of our customer information and customize the type of data we want to view.

Cons

There are so many options that sometimes it can be too much for those who are not comfortable with technology. The front end is simple, but to make major changes to the structure, we need outside assistance. It may just seem simple because we are not using the full capability.

 
 

Stefanie from Geneva Global Inc.
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Only Salesforce could customize and offer all functions our unique mid-size business needed.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Salesforce is fully adaptable to each of our executive users' needs, which has made it an absolutely powerful tool in managing complex information. From an admin perspective, Salesforce allows for such a large diversity in workflows and reporting, which has allowed us to quickly and efficiently manage our customer information.

Cons

Prices for Salesforce licenses are extremely high, especially when adding third-party solutions to the software. Additionally, some features remain too complex for users, including some customization and reporting functions.

 
 

Randy from Randy A. Kozerski, CPA, LLC
Specialty: Accounting
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Excellent - IF you need robust

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Salesforce is an excellent solution for companies needing a true, all-in-one solution that expands with your needs as your business grows. It also works well for large companies - just make sure you invest in training for your IT (customer support is great). I wouldn't recommend this for a very small business but it's a great solution for the rest.

Pros

This is a true, all-in-one solution. There are seemingly countless ways to customize this software. Most importantly, you can track what your employees are doing and reassign to another rep as needed.

Cons

The only real con is that it's maybe overkill for mico-sized businesses. There are a few viable options (free for some) that perform well. I won't mention the name of the solution I used for one small company but it was easy to set-up and manage. However, it didn't come close to the capabilities of Salesforce.

 
 

Steven from Rosetta Stone
Specialty: Software / IT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

Salesforce is the foundation of our B2B SaaS business.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I really love the speed and simplicity of the platform.

Pros

Salesforce is so easy to understand and use, and it remains one of the most complete and effective solutions we have encountered for CRM and it completely encompasses our business needs.

Cons

Configuration can be very time consuming to test the release of new features has not always been as fast as our business required them, so we have had to rely on other vendors to develop custom functionality at times.

 
 

Lee from IC System Inc
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

A great alternative to Microsoft CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We moved to SalesForce because CRM wasn't working for us and would require too much rework to get it in order. the move has been great and we will continue to use this product for the long haul. currently looking at moving the rest of our CRM business to SalesForce in the near future!

Pros

Cloud Based tool that allows our sales team to work remotely with ease. A great way to track lead generation and the entire sales cycle start to finish. Allows us to export graphs and dashboards for team updates and month end reporting

Cons

limited ability to integrate with existing systems. Not able to tie ROI to sales processes and marketing campaigns.

 
 

Chris from Exchanger Industries
Specialty: Engineering
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Not for complex cycles, behind the competition in 2017.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The reality in 2017 is that Salesforce is about s concerned with you as a users is Facebook is about your privacy. If you're not buying 1000 licenses good luck communicating with your rep.

They'll roll you into contracts after you tell them the platform no longer works because they dropped critcal features in the new version, because your rep is too busy.

We're a medium size private firm that does about $80m in annual sales, all complex long cycles and deciding to go with Salesforce was one of the poorest decisions I've made as the business development manager. Thankfully we're with a proper crm now that may cost a bit more be is actually committed to our success.

Just good some of the way this company treats its customers..

Pros

Large development base, if you're high volume or retail type sales process it's likly valuable. Automaton is that's your strategy.

Cons

The poorest I've ever experienced. Impossible to elevate problems past the guy who wont help you.
Drops critcal features your process is built around during their development of modern versions and then tells you to vote for it...

 
 

Katherine from G-Form
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Great for organizing customer information. Integration into other systems could be improved

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Overall, salesforce is a stronger tool for a sales team than a customer service team.

Pros

Salesforce is a great tool to keep track of customer information like contact details, communication history, and even a check box to identify difficult customers. By changing the titles of emails once they are saved, other co-workers can quickly see the status of an account. For instance, let's assume I have been emailing a customer to get an updated credit card number and they call a different co-worker to find out why the order has not shipped. That co-worker can easily do a search under the customer's name or company and with a glance see that I have trying to get new credit card information. They can immediately answer the customer.

I also like that phone calls can be placed directly through salesforce. With integration into the company phone system, but logging in and hitting a button, your phone will call the customer.

Also, the sales team can post - just like on facebook's wall - about their latest activities. This gives other teams the ability to see if there are any areas of concern or emphasis when they talk with that same customer.

Cons

There is a lack of customization that can make this out of the box solution a little unwieldy for individual companies. For example, each customer can only be associated with one email address. Therefore, if a customer sometimes emails you from their work email and sometimes from their home email, the conversations cannot be grouped under one person.

Also, emails cannot be sent directly from salesforce.com. Instead, it integrates with MS Outlook. In my experience, that integration can sometimes have issues where emails are not saved on salesforce. Also, the user has to go back into salesforce after sending the email to add information and change the subject to be more easily searchable by colleagues.

 
 

Jonathan from Innuma Ministries, Inc.
Specialty: Non-Profit
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Full spectrum CRM, lots of integration potential.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Saleforce is integratabtle with many of the popular web apps we use. It has a vast array of features for expanding nonprofits or businesses.

Cons

Hard to navigate. Saleforce has quite a learning curve to really use it to it's full potential. Many features users may never find or utilize.

 
 

Danielle from Career Contacts
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Salesforce in simple and easy to navigate around

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Sales force is very user friendly, easy to navigate through and has great search features. The layout allows for easy organization.

Cons

Sales force is quite glitchy when adding new contacts or assignments, the mobile option is terrible and the customer service has proven time and time again to be unhelpful.

 
 

Randy from Pacific Island Financial, LLC
Specialty: Banking
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Robust!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love the software but I think it's a bit of overkill for micro-small companies. I love this product on most days but there are days where I simply want to cancel my subscription when I need to set something new up.

Pros

So many bells and whistles! You almost have too many choices for customization. Excellent for sales managers and sales reps to know exactly where a customer or prospect is in the sales cycle.

Cons

Almost provides too many choices for customization. Make sure your admin is well trained. Make it easy for your sales rep to learn only what you need them to know.

 
 

Tj from ReBath
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Office Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

On the flip side we had to use this product because we were forced to however not having proper training for a new system is hard to try and figure out so that might be our problem.

Pros

The Calendar is ok, I don't think I can do pros because I don't understand the program that much we have no authority to do much

Cons

You cant delete items after you add them. You can can't save a possible client unless you add them back onto the schd even if they don't know when they can make a new appointment and ask to call you back. There should be a holding space for people that need to reschd.

 
 

Suzanne from Horizon House
Specialty: Media
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

Salesforce is powerful but difficult to learn to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to input new leads. Easy to manage leads and lists. Good search functionality. Generates a bunch of different reports.

Cons

If you know what you are doing you can generate all sorts of reports and manage your sales funnel but I found it extremely hard to learn to do these things. Also, if this is not a software you use on a daily basis it is easy to forget how to do some things and it is not intuitive.

 
 

ADam from Sales
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Feature rich, but difficult to learn.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Tons of features. Have used it elsewhere for work, and it has an incredible amount of functionality.

Cons

Difficult to learn. There are also several places to store the same information, making it hard to find.

 
 

Lane from CheckVideo, LLC
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Feature-rich but confusing to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Proven Innovator
Updates Often
Easy to lock down
Great as a CRM but not much else standalone
INTENSELY CONFIGURABLE and additive

Cons

Expensive!!!!
Confusing to Administrate
Confusing for users
No Business Intelligence options
SLA only upon request

 
 

Winnie from Coca-Cola
Specialty: Manufacturing
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2017

July 2017

Salesforce.com

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Ease of use, develop, quick implementation and rich in functionality. We implemented Salesforce.com as a case management tool. It has strong analytical and knowledge based tool that allow us to analyze business area at risk for HR and the company.

Cons

Data recovery and historical data migration are areas that have opportunity to be enhanced. We had to purchase additional tool and service to ensure data recovery process is in place.

 
 

Michael from Riskalyze
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Overwhelming

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Tons of customization available. Every feature imaginable seems to be available and downtime is essentially 0

Cons

It's unclear what features are relevant to us because there are so many. It has been a long period of trial and error getting set up

 
 
 
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Showing 1-20 of 2,306

Don from Checkmate

September 2017

September 2017

Salesforce IQ integrated seamlessly into my gmail, and automated tons of data entry.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's very versatile and can be used for pipeline management across different departments. We use it for recruiting, sales, and automated marketing.

Cons

The learning curve is steeper than other products but it's because you get more of a robust feature set.

Source: Capterra
 

Steve from Synergy Learning Systems

September 2017

September 2017

Useful software, but overwhelming and time consuming.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great tool for staying on top of sales. Has the ability to hold a lot of information and organize it neatly.

Cons

Too many features, most of which I don't need, making it difficult to get where I want to go quickly. Simultaneously, it doesn't have one big feature that I would like: I'd like to be able to automatically import information from a contact form spreadsheet and have some of the information fall under different categories (i.e. account, contact, opportunity). I spoke with customer service and they said this feature may be possible if I signed up for a more expensive (cost prohibitive) version of the software. For the price I'm paying and how basic a request this is, I think this feature should be built in.

Source: Capterra
 

Shreevidhya from Teach for India

September 2017

September 2017

Such an amazing platform that makes data analyzation very efficient and quick.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Precise Data Analytics.
Sound Decision Making Based on Conclusive Data Trends.
Multi Layer Analysation and Perspectives.

Pros

I love how it is easy to dig deep into different layers of data with just a combination of clicks. It is quite interesting to see how much you can infer from different layers of data that add structure to your analysis. Salesforce makes it very easy to back up data with sound evidences and inferences. It is also extremely versatile, you can create matrix, summary and tabular reports depending on the nature of your data analytics and situational demand.

Cons

It can take some time to understand what data trend to pitch against what data trend, but once you figure out what data you want to use to analyse, it becomes a piece of cake to work with.

Source: Capterra
 

Kelly from eSkill
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Having used competitor products, this was is easy to learn, easy to use and easy to teach.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Better data in evaluating the sales process and engagement of customers.

Pros

The software is easy to use once implemented. Small changes in process are easy to implement, which was perfect for changes in sales process and customer management approaches change.

Cons

Customer service - our account was turned off and it took us a full 6 hours to find a person to speak to about our account. The invoice had been sent to a person no longer at the company. We lost productivity for almost a full day. I called to add new users, I spoke to three different people, before I found someone that could help me.

Source: Capterra
 

Brandon from Proofpoint

September 2017

September 2017

A must have for the sales world.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is a must have for the sales world. The integratations and mobile applications are the best in the industry.

Cons

Can be a challenge to migrate data from another platform. Need to make sure it is clean in advance or you create a nightmare.

Source: Capterra
 

Danelle from Gerstein Eye Institute

September 2017

September 2017

Use sales force to track sales for several employees regularly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Love the comparison views.

Pros

Helps to show side by side comparison of each employee totals and breaks down individually as well.

Cons

I would like to see more features for overall comparisons and grading. Overall is a great product that meets our needs.

Source: Capterra
 

Juan Carlos from Group Unicomer
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2017

September 2017

The best tool If you want to control the Salesforce information.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like It because I get less time solving problems and I could increase the communication with the salesforce team.

Pros

1. The way in which you can check your goals, metrics and information.
2. The timetable contorl you can have with this tool.
3. The manner for creating a comunication with salesteam.
4. The times It takes to make a solution.

Cons

I don'tn really have find something that I like least, but I hope It will be more up to date versions, with more options and with more characteristics.

Source: Capterra
 

Alexis from BizBash Media
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Great for organization and will recommend all companies use this product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

User-friendly platform that makes creating contracts and accounts super easy. I love that I can hold all information in one place and also refer back to when needed.

Cons

I wish running reports and Integration to other technology products were a little easier, other than that, no real cons about this product.

Source: Capterra
 

Dominique from Pro-Vigil
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

Extremely impressed how detailed and intuitive it is.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Too many to list. Salesforce keeps tabs on all clients, employees, phone calls, emails, plus more. It is remarkable.

Pros

It is incredibly detailed. Aside from that it also integrates with 3rd party entities such as Ring Central and IFTTT.

I love how in-depth you can really go, you can pretty much document every aspect of your business with it. From employees, clients, plus more.

Cons

It is extremely expensive. I feel if the company would lower their prices that many other companies would be interested in using the service. I worked at a small ad agency several years ago and we used Salesforce. However we were eventually forced to terminate the service because of the high cost.

Source: Capterra
 

Jerun from Spectrum
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

The ultimate CRM for your business needs!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

API operations, internal process management, lead management...all much easier to manage.

Pros

- Easy to manage internal processes
- Efficiency is the center focus and it is evident, all tasks are quick and simple
- Many options for admins in terms of security and management of internal operations

Cons

- A bit difficult to pick up at first but that's due to the large amount of features Salesforce provides

Source: Capterra
 

Daniel from Aadmi Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Promises, or Promising?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is one of the few comprehensive solutions that has a marketplace for integrations that are actually useful to a growing company.

Pros

I like the functionality, and the promise of more seamless integration with some of my other favorite tools. It is a robust set of tools and an active marketplace for integrations into any other part of an organization you can imagine. The new Lightning layout is a much-needed design upgrade that holds a lot of promise as well.

Cons

I've been using SalesForce for more than a decade. It's grown as a software and there is no doubt that they have listened to their clients on the need for more and bigger. My greatest complaint, however, has been unaddressed in the whole time I've been using it. For all of the customization and integration, ease of use remains an issue. I've been able to best many products in the marketplace, going from novice to pro at a faster than average pace. SalesForce is not a part of that group. Once something is figured out, documented, and instituted... just enough changes to either its core, or its relationship with the integration partner, that the process needs to start over. I get along with SF enough to not break up, but I am secretly holding out for a princess in shining armor to come and rescue me.

Source: Capterra
 

Alexander from ThermoFisher Scientific
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2017

September 2017

Salesforce is the market leader for CRM systems for a reason - it's not good, it's great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Instant reports on the health of the business and the key metrics of my reports, down to the individual deal level. Being able to review data live in an easily understandable way with users is priceless.

Pros

If implemented well, Salesforce is a real enablement tool - you can get exhaustive reports and it's easy to use from both a user and manager perspective. With an on-site support person trained well, it becomes a real force multiplier - freeing up time that can often be spent on exhaustive reiterations of reports by presenting this in a simple and intuitive way. Once you're used to the interface and the softwares way of doing things, it becomes very simple to use.

Cons

If you're NOT familiar with the software interface, Salesforce can be confusing and seem non-intuitive. Likewise, without a champion on site or at the end of a scree-sharing app, it's easy to get yourself in a mess. Also, if you don't have some of the modules but are used to them from other companies, the software and its capabilities can seem limited and frustrating

Source: Capterra
 

Mike from North Western Professional Services
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Very user friendly. Easy to navigate.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Quick reports for the sales team. Makes it easy to pull easily.

Pros

I like the fact that the reports I use daily are always listed in order that I use them. The dates are easily configued and stored for future use.

Cons

The intial configuration of the reports is a learning experience. Once you do it once though it is easier.

Source: Capterra
 

James from JW Deliveries and Transport

September 2017

September 2017

Lots of good functionality. Easy to pick up. Widely used so easy to get employees have experience .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Lots of good functionality. Easy to pick up. Widely used so easy to get employees have experience using it. Often adding new functionality

Cons

We find it expensive and they should lower the price on the bottom packed. We overlook the pricing we have been with them a while and would rather not change.

Source: Capterra
 

Seth from RPI

September 2017

September 2017

Great for Customization

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is a great CRM for any size business due to its available customization for specific business application

Cons

Setup and training can be difficult due to the complexity of available options. Recommend having a specialist setting it up the first time

Source: Capterra
 

Patrick from The McGowan Companies
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Cloud-based CRM, that can connect into an ERP system for imports.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The dashboard features nearly pays for itself. The way that you can get a brief overview at a glance to see what is in the hopper for business is amazing. On top of that is the drill down feature one this graphs and charts down to the raw data into a pivot table.

Pros

SalesForce is a great way to see client interactions and be able to share that information with your entire team. Always up to date, always on, always available knowledge; really helps drive our sales team to reach their goals via the pipeline.

Cons

Not great layout. Website looks a little dated with the icons and background images. The plugins are hard to find in their app store.

Source: Capterra
 

Nick from LiveU
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

This is a very powerful tool that just about any company would find value in.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It totally revolutionized how we do business. Our customer-facing employees, consisting of sales, pre-sales and tech support, are spread all over the world and SF allows them to collaborate and work like we never have before.

Pros

Every company has different needs and Salesforce can likely meet all of them. This software is almost infinitely customizable with a plethora of add-ons and integrations to other software tools. Despite all this, it's very easy to navigate and find the information you need to see. It tracks changes beautifully and this makes it simple for teams to collaborate. I also like how you can call customers directly from Salesforce. That fact that it's cloud-based means anyone can use it from anywhere, which is key if your customer-facing employees are spread out around the country or world.

Cons

It can be very challenging to set up properly. The front end interface is straightforward and anyone can learn to use, but only people with an IT background will be comfortable with configuring the back end. There are so many options and features that it can get confusing very quickly. I've had mixed results working with SF's customer support.

Source: Capterra
 

Alexander from Patron Technology

September 2017

September 2017

The automation of my sales activities has allowed me to grow my pipeline and exceed quota

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Automation and the ability to track detailed information so I constantly know where I stand and have clearly outlined next steps to get deals closed. Salesforce1 is also a major factor to closing deals

Cons

The reporting is difficult and I find myself constantly getting stuck trying to build reports and dashboards on my own.

Source: Capterra
 

Brian from Silent Partners
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

The industry leader in CRM solutions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great accumulation of customer-centric data

Pros

Salesforce has been around for a very long time and has built up many, many years of practical experience across a wide range of user applications and needs.

Cons

It has become a bit pricey, but you get what you pay for. I initially was a free user, but about 10 years ago became a corporate user in a large bank.

Source: Capterra
 

Nathalia from Georgia Tech

September 2017

September 2017

It has never let me down. Always reliable and makes complex data understandable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy interface to use on multiple devices unlike other softwares. It makes it super intuitive to use it every day and it truly connects everyone that uses it. I also like how the graphs give you a great way to see what your stats are visually, bringing the data to life.

Cons

I feel like there are so many features, it can sometimes be hard to teach people how to use it. There is a learning curve when it comes to new team members coming on. The isn't hard to use but there are a lot of different features you need to be familiar with.

Source: Capterra
 
 
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