Salesforce.com CRM Software


 

The Salesforce cloud is an on-demand customer relationship management (CRM) suite offering applications for small, midsize and enterprise organizations, with a focus on sales and support.

The Salesforce app has capabilities that include sales management, marketing automation, partner relationship management and customer service. These applications help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both applications. Salesforce for small business allows users to manage contacts, track sales deals, manage tasks and events, harvest leads and track performance. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations and more.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a technology stack that covers database and security as well as workflow and user interface.

 

Salesforce.com - Sales executive dashboard
 
  • Salesforce.com - Sales executive dashboard
    Sales executive dashboard
  • Salesforce.com - Track opportunities
    Track opportunities
  • Salesforce.com - Mobile view
    Mobile view
  • Salesforce.com - Mobile search
    Mobile search
  • Salesforce.com - Mobile customer information
    Mobile customer information
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

3,645 Reviews of Salesforce.com

 

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Software Advice Reviews (1,814)
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Showing 1-20 of 1,814

Tiana from Pineapple
Specialty: Hospitality / Travel
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Customizable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like that salesforce can be customized. I like that you can add documents to the program. I like that you can create your own fields.

Cons

It does not allow hierarchies; customer hierarchies. Its too customizable. Would like to have better graphics.

 
 

Annelies from The Wine Cellar Ingersoll
Specialty: Retail
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Great for larger companies for new customer acquisition

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Nice to create your own lists, and use as follow up to get new accounts. It would be great for multiple people working on a goal, and provides a nice overview of the pipeline.

Cons

I wish there was more space to include customer preferences. I feel it's great for acquiring new accounts but not necessarily to maintain customers and provide a history of their recent orders and their preferences.

 
 

Claudon from Alexion
Specialty: Pharmaceuticals
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2017

May 2017

Reliable but not at the top of innovation

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Reliability
Standard across industries
Strong scalability
Constant update system
No need for VPN to get connexion - worldwide

Cons

"3.0" capabilities
"Closed" system
Maintenance can sometimes be tedious
Security to be confirmed
Reporting capabilities limited

 
 

Ankita from Cochlear
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Attractive user interface

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The user interface is visually pleasing.
The feature to create cases helps in keeping track if all the interactions with the customers.
We can assign cases and also give priority to the tasks
The integration with mail is very useful
The contact management system is extremely helpful
Another very interesting feature is the customizable dashboard. The report widgets help in visually displaying data.
It is very easy to navigate

Cons

One has to scroll while creating a case.
This can be handled by fixing the position of the save button.
The compulsion to create cases for every mail to be sent is very time consuming.
A bit complex for very small businesses.

 
 

Jose from Barbara Bush Houston Literacy Foundation
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Salesforce using the HandsOn Connect 2.0 app...

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Salesforce should be purchased (along with supported/recommended Salesforce apps) as a comprehensive technology solution to avoid having to change other business processes.

Pros

Salesforce is extremely robust web-based platform that facilitates our Foundation's mission of improving lives through the power of literacy. In particular, we are using a HandsOn Connect app built on Salesforce to manage and track volunteers, coordinators, and literacy-focused volunteer opportunities. Our Salesforce instance can be accessed on and off site, on standard and most mobile web browsers. Customizing records and reports in Salesforce also very easy with drag and drop components, intelligent autocomplete, and a vast community of users and online resources available for support.

Cons

Salesforce is unlike most other platforms on the market - how it works, how to build and maintain, etc. - so users will experience a steep learning curve when switching to this product. All data can be imported and many 3rd party apps interface nicely with Salesforce, but Salesforce may not communicate well with competing and/or seemingly complimentary platforms.

 
 

Kenneth from Galaxie Defense Marketing Services
Specialty: Distribution
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Surprisingly easy to use sales team and opportunity tracking.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

It is a tool that will allow for customer contact, opportunity phases and sales tracking with flexibility to integrate into different ERP/MRP programs. This allows companies to grow with this program as they transition from system to system.

Pros

Flexibility to expand, ability to link with other programs like Flexor for customer contacts, and ease of use for even the most novice of sales team members are the highlights of this program. Once I was shown how to do some reports, and took the time to play with some of the features, I was able to really learn how much the system can do for me, and my team.

Cons

Since I joined my firm after they had been using it for a while, I was looking for an easy way to come up to speed with the program. I didn't find an easy access to get my questions answered, and felt the help screens were confusing. Once I received hands on assistance from another user, I was able to get to what I needed.

 
 

Alexander from Real Estate
Specialty: Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Very organized and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I enjoy the features and customer support. They are always quick to answer questions and I have made communication with current and potential clients relatively easy.

Cons

It can be complicated to get started on and get used to. There are limitations to the users on the software as the costs build up fast.

 
 

Gene from Nello Construction
Specialty: Construction
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Not a good fit for us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Will not continue using the system. Spent more time trying to configure it than using it.

Pros

The overall approach seemed good, but required extensive programming to import contacts and configure the pages

Cons

It was very difficult for us to use. Our in-house IT resources did not support a successful implementation. Hands-on customer service was essentially non-existent. User needs a high level of computer skill to utilize this product.

 
 

Nitay from Makerbot
Specialty: Engineering
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Great CRM out there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

A convenient ability for customization. no need development expertise.
easy to deploy changes. Great customer support and many items and help you can find online

Cons

just the price is a bit high.
besides that, I would say this is a great product and company.
they have a clear roadmap and product release that help the customers achieve the most out of SFDC

 
 

Collin from Roulette Intermedium, Inc.
Specialty: Non-Profit
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Powerful Software with Unintuitive Design

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Report Generating
Box Office capabilities
Tech Support
Automated Email notifications
Integration with other platforms

Cons

Unintuitive design - Many projects that I've begun have turned out to be extremely complicated and require multiple phone calls and emails with tech support. The design requires you to have extensive training to be able to accomplish basic tasks.

 
 

Brianne from Cherney Microbiological Services LTD
Specialty: Other services
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Small Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Able to customize to your needs, allows for the addition of fields and customs reports. Able to create parent accounts

Cons

Not able to organize files and attachments into folders. Would be nice to have this feature. Allow easier automatic run of custome reports to update on a set schedule

 
 

Jim from Henry House Media
Specialty: Advertising
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

SF Basecamp solved a lot of my issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Its simple to use ONCE you know what you are doing. It has everything in one place and I like the fact that they offer SF IQ as I use that constantly.

Cons

Three things:
1) You guys have to make this more affordable for the single user.
2) I need better help when I am on the phone. Half the time, they send me to the Internet to try and solve a problem. Not good.
3) When I was at SF Basecamp, Representative solved all of my issues in minutes. She understood me she made it simple. This needs to happen on the phone within minutes not hours.

 
 

Adwin from WCCT Global
Specialty: Pharmaceuticals
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Salesforce

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great place to hold data and has simple way of creating custom reports.

 
 

Melanie from Operation Blessing International
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

An easy, customizable platform that is essential to our organization.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The simple and clean interface makes Salesforce extremely easy to use across the board. We have been able to tailor Salesforce to fit the specific needs of our non-profit.

Cons

Though it is encouraged to innovate and customize the platform, some updates are only available to standard objects.

 
 

Sarah from Operation Blessing
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Reliable and comprehensive database

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I have never experienced any issues with Salesforce.com, and the wide range of features is great. It's nice to have a database I can count on.

Cons

I honestly cannot think of any major problems I have ever encountered while using Salesforce.com for work.

 
 

Chris from Volusion Inc.
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Standard necessity

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I wish there were a way to add activities and tasked without having to navigate to another page or open a separate tab to do so. More in line editing on the same page would save a ton of time

Pros

I appreciate the flexibility for customizing columns for information and how I can easily search any of my accounts, contacts, reports, and opportunities.

Cons

It requires me to do a lot of tedious clicking and switching between tabs to maximize efficiency when making a lot of phone dials

 
 

Joe from LPi
Specialty: Other services
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Great product, on a roll, but will it become so big it fails

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Salesforce.com can become what Google has become to Internet, Salesforce can become that for Enterprise software. Every other ERP dies before it got this big, can SFDC succeed?

Pros

Great, stable, scalable product with growing functionality. Keeps added good new functionality. ...

Cons

WIll it become so big, it fails. Worried about the Lightening experience. Think Windows ME/XP acceptance

 
 

Katherine from Hello Soda
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

There are better, but its still good

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Functions and reporting services are comprehensive, and the ability to build reports and dashboards around your own needs is great

Cons

It isn't the easiest to use, the layout and functionality can be difficult to get your head around. Other CRM systems such as Dynamics would be my preferred choice.

 
 

Elizabeth from Future US
Specialty: Media
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Salesforce Review

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Salesforce is a necessary and very useful product for Media Sales. Once you get a hang of it, it is easy to use. I don't know how you would manage accounts without it.

Cons

Takes a while to learn and find things. I think they could improve the neatness of pulling reports and campaigns.

 
 

Mathew from Caddie central
Specialty: Hospitality / Travel
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

So easy to use very simple there has never been a problem using this device

 
 
 
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Showing 1-20 of 1,831

Anna from Mighty Al

May 2017

May 2017

They got me in contact with several people with the perfect software we needed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

When I reached out to get some advice on a database system, their response was quick. They were able to provide very helpful information.

Cons

Many of the reviews on the other products were of real por quality, because most of them are composed by just two words like 'Good product' or ' Excellent job'.

Source: Capterra
 


May 2017

May 2017

Salesforce for everyone

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Salesforce for everyone... Amazing app can implement anywhere and everywhere... We applied it for everything, ticketing tool, inventory management, people management

Pros

All Good... Specially reports are amazingh

Cons

Expensive :D.... Make it cheaper...

Advice to Others

Go buy salesforce.. Value for money...

Source: GetApp
 

Maria from Armstrong Engineering Associates, Inc.

May 2017

May 2017

I am the Salesforce admin and work closely with our sales team.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Gives great visibility into all sales contacts, RFQs, etc. All sales personnel have access to the same information in real time. Trip reports and notes can be saved as attachments which is extremely helpful. The reports give excellent information about all aspects of the sales effort.

Cons

I find that learning to use the reports is less than intuitive. The reports are comprehensive but there is a steep learning curve and it often takes me a long time to figure out which report to run and h ow to customize it to find the information I want. I think Salesforce could make this a bit easier for the user.

Source: Capterra
 

Matthew from HXT LIMITED

May 2017

May 2017

Very Idea solution for the sale team.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The interface is user-friendly and easy to use by all. The solution is very good for the sales team.

Cons

The solution is very slow during use and a good customer support should be put in place to support the buyers.

Source: Capterra
 

Lorena from Koombea

May 2017

May 2017

It is a really helpful tool in all my sales funnels

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The integrations that are available help us move faster with our strategies, and the way the data is organized help us meke decisions faster.

Cons

It is not that intuitive, sometimes the way to find data could be frustrating for beginners, we have had many issues with our people looking for reports.

Source: Capterra
 

Vazgen from Workfront
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

The tool can store a lot of information if needed. Accessibility is also pretty good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A quick view of the account data and great search to find the results I need.

Pros

Search - it's very easy to find the results you seek.
Data - the tool can store and support a ton of data

Cons

Performance - can be improved, especially for reports.
Too much information on the screen at a given time is confusing.

Source: Capterra
 

Diego from Koombea
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, easy to organize, it Is very helpfull, easy to integrate with other apps, its in continuous improvement

Cons

Some bugs For example when i am creating a new lead sometimes shows error and i just saving new lead

Source: Capterra
 

Alvaro from Koombea
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Best crm I've used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The overall product is great, here is the list of the pros that I found:
- Easy to use
- clear navegability
- once you configure it it runs really smooth

Cons

here is the list of the pros that I found:
- Sometimes is hard to configure .
- The look and feel

Source: Capterra
 

Nicolas from Koombea

May 2017

May 2017

Salesforce has a very painful set up. It will take a lot of time and/or money to set it up correctly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I like most about Sales Force is that you can pretty much do whatever you want with it. Obviously it has it limitation, but in general terms you can pretty much configure the system anyway you need it. Also the fact that it has one of the biggest app stores out there for a saas product its pretty amazing. You can probably find an application that do what you are looking for in the sales force apps store at a decent price. Ultimately, although I didn't like it at first, the parter program is good. It is a necessary evil because you need them to help you set it up, unless you want to become an expert and then you'll have to read and watch tutorials, a lot of them.

Cons

Its biggest strength is its biggest flaw. All the configuration you need to make in order for it to work properly as you need it to, it is so overwhelming at the beginning that you can get stuck on it. You need a sales force partner to overcome that. Additionally the look and feel of the platform is not that great. The classic view looks like a very old system, and the new lightning version has very big user experience flaws.

Source: Capterra
 

David from Center for Developmentally Disabled

May 2017

May 2017

Expensive software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use and the setup of the program/web based solution, and the alerts for tickets being due.

Cons

The pricing system and lack of administrative features for taking care of users and groups of users.

Source: Capterra
 

Adam from Proxibid
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Salesforce is good at what they do. Their api extensibility is very robust.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use and deployment. Cloud based infrastructure reduced in house requirements for support.

Pros

The software works very well. The uptime is amazing even among cloud based providers. They do CRM well and that is what they focus on.

Cons

There are too many opportunities to bloat what you are doing with salesforce. The ecosystem is very large and difficult to navigate if you need a specific add on.

Source: Capterra
 

Brendan from Alibaba

May 2017

May 2017

Fairly intuitive and user friendly without much training

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy daily management of my customers and forecast.

Pros

Customizable based on company needs. Universal tool for sales people makes skills transferable to new jobs.

Cons

Almost too many options for reports and customization can feel overwhelming. Experience on mobile not great because phones with small screens make it hard to navigate and input information.

Source: Capterra
 

Jordan from Eagle Eye Power Solutions

May 2017

May 2017

It's very easy to learn and maneuver

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The reporting functionality of the software, the bulk upload option and the ability for emails to sync with Salesforce.

Cons

If you don't type out the correct name of a person or contact, it shows "not found" instead of related items to the search.

Source: Capterra
 

Ryan from BlueWhale
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

We use Salesforce every day, all day. Works well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It makes tracking our opps, deals, and activity very easy. It takes a lot of manual work out of keeping track of where everything is.

Pros

I like the access you have to all the contacts across your company. I like the reporting and analytics that you can pull as well.

Cons

The data deletion, deduplication, and updating of records. We had an issue where multiple accounts/contacts would be created.

Source: Capterra
 

Tyris from Sprint

May 2017

May 2017

I use it for sales at work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Source: Capterra
 

Melissa from Olympia Respiratory Services
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

I love Sales force

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Source: Capterra
 

Ryan from Trendlee.com/Rebagg.com

May 2017

May 2017

Very useful sales tool for my sales team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how easy it is to import and export data from Salesforce. Also it's easy to sync it up with other software programs.

Cons

The customer service is a bit dense. I call and they dont have someone readily available- they are very robotic. Most of their tech team is based in India and it's hard to hear them sometimes.

Source: Capterra
 

Priyanka from The Common Market

May 2017

May 2017

Pretty cool to store data in one place and customize different fields depending on customers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Salesforce has great functionality. Additionally, it's pretty neat how all features are customize-able.

Cons

I find the search bar could be more useful. If I only know a partial name or tag I don't want to have to add the * because I'm not aware the tag or name isn't the exact same text entered in salesforce.

Source: Capterra
 

Joe from RTTS

May 2017

May 2017

High availability, full functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

SF is really critical to our business, and once you get to know the software it is easy to use and intuitive. Available on all platforms you could need.
Great value

Cons

Steep learning curve. Anyone using Salesforce for a few months should have no problem becoming an expert

Source: Capterra
 

Rick from Telecom Brokers
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

As we use it, it is just another layer of reporting for management, not a sales tool.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Amount of data that can be captured. We could use it much more effectively if sales had into its use.

Cons

It seems that salesforce doesn't educate its customers how to best implement it. This loses a lot of the value.

Source: Capterra
 
 
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