BigTime - Time & Billing Software


 

BIGTIME is an online time and billing software designed to serve professional service firms like accounting, engineering, government contracting, legal and IT services. The integrated solution offers features like time & expense tracking, WIP management, task & workflow management, invoicing, billing and more.

BIGTIME time tracking feature captures every time spent on projects or out of office activities through mobile timesheet app. Employees can submit expenses through the online portal or directly from their mobile sets and attach scanned receipts as expense proof. Once finalized, the solution automatically generates a digital expense report and submits into the system for approval.

BIGTIME also offers comprehensive project management features to helps managers monitor project status, defines tasks and activities, assign tasks and more. The built-in billing & invoicing tool helps businesses streamline their accounting operations with automated expense calculations, multiple billing rates and receipt management features. Businesses can leverage pre-built reporting templates or create new templates to address their compliance and audit reporting requirements.

Users can also access the solution on their Android and iOS smartphones using BIGTIME mobile apps. The solution can integrate with various accounting and ticketing solutions including QuickBooks, Slack, Zapier and more.

 

BigTime - Time & Billing - Timesheets
 
  • BigTime - Time & Billing - Timesheets
    Timesheets
  • BigTime - Time & Billing - Expenses
    Expenses
  • BigTime - Time & Billing - Admin homepage
    Admin homepage
  • BigTime - Time & Billing - Posting to Quickbooks
    Posting to Quickbooks
  • BigTime - Time & Billing - Invoicing
    Invoicing
  • BigTime - Time & Billing - Report Center
    Report Center
Supported Operating System(s):
Web browser (OS agnostic), Windows 8

150 Reviews of BigTime - Time & Billing

 

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Software Advice Reviews (38)
More Reviews (112)

Showing 1-20 of 38

Nidia from Atom Engineering, PLLC
Specialty: Engineering
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Great Project Manager Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Friendly software. Very easy to use. The customer service very nice. Lots of different reports in accounting and project manager

Cons

The company could do better job offering a better price for small companies or should cost much just to add one more user.

 
 

Nausheen from Walker Sands Communications
Specialty: Other Services
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Very handy

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I've worked at agencies where we used excel to track time -- this is a huge step up from that. Very easy to use, has a mobile app version, can access my time off tracker and more. Highly recommend.

 
 

Ayesha from Webber + Studio Architects
Specialty: Architectural
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

BigTime: Architecture Office Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've been using BigTime for about 6+ months at the office I'm currently working in. It's been mostly easy to use, and keeps track of our time really well! I particularly like that we can update our budgets on there.

Pros

Updating budgets easily; Being able to track hours for yourself as well as other employees.

Cons

We were having difficulty inputting some of the previous invoices into the system to reflect the true amount. However, customer service ended up figuring it out for us.

 
 

Rodney from Greystone
Specialty: Other Services
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Rodney greystone

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Like it very much only thing I would like to change is to accept a value of zero in hours worked box for construction workers that miss or have no vacation

Pros

Very easy to work

Cons

Not accept zero as value

Advice to Others

Two thumbs up

 
 

Peiheng from PHT Lighting Design
Specialty: Architectural
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Easy to use and generate report

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We have been using Bigtime for almost two years. It made submitting time sheet and track work progress very easy.

 
 

Cheryl from The Dentists Service Company
Specialty: Other Services

August 2016

August 2016

Quick implementation and ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

BigTime combines a wealth of functionality in a very user-friendly and simple to use package. Even if you're not using all of the features, you can repurpose some of them for other requirements. It also doesn't try to incorporate every piece of functionality into one place - focusing instead/first on having a great interface that's easy to use and building on features. BigTime's support is also very available and responsive.

Likes Least

The only thing I wish it had was the ability to cross-tab report data by time period - all of the reporting is very customizable, but flat - if you pull data for a multi-month period, you can't organize the results by month. At least you can get the data and export it easily though.

Recommendations

Engaging in a demo and using the free trial was very helpful. Do the best you can to define your requirements, both current and near-term up front... we picked the "right thing for right now" knowing that it may not have everything we would need for the long-term future because getting up to speed quickly and easily was important to us. The best system for right now is something that you will use.

 
 

Daniel from Steven Broadbent CPA
Specialty: Accounting/Taxes

August 2016

August 2016

BigTime Time and Billing Software Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The best thing about BigTime time and billing software is its easy interface. It was easy for me to understand the set up and daily use features.

Likes Least

It allowed a client to be set up multiple times, which confuses the user and the biller.

Recommendations

Double check your client list to insure no duplications.

 
 

Benjamin from OPA Design Studio
Specialty: Architectural

August 2016

August 2016

It's been very good. This is our second time using PM software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It's relatively straight forward. Bigtime has been very responsive to our inquiries.

Likes Least

Not into using the email option to send bills from Bigtime.

Recommendations

So far, I haven't seen anything better. We use it for Architect project management.

 
 

Daniel from Relay Application Innovation, Inc.
Specialty: Engineering

August 2016

August 2016

Very Intuitive and Clean

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I enjoy how this product is able to cater to various individuals with multiple projects being completed at the same time.

Likes Least

There are a few bugs at times, but are quick to solve issues which arise.

Recommendations

Try out the trial period and discover what is available up front. There are many ways to use this solution, and can make it work for your business.

 
 

Greg from G B Mendenhall Pllc
Specialty: Legal

August 2016

August 2016

The software works very well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The flexibility to produce time/billing reports and the ability to enter time on my iPhone.

Likes Least

I have experienced sync issues with QuickBooks. This is a result of my not understanding the proper setup of new matters in QuickBooks and BigTime.

Recommendations

Spend more time in the initial evaluation period to understand the proper setup of BigTime and Quickbook matters.

 
 

Corry from Cloward H2O
Specialty: Engineering

July 2016

July 2016

Big Time is a good program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Best software to manage projects for A/E firms that we've come across - and we've looked extensively!. Handles accounting, project management, time and expense tracking, scheduling, progress reporting - all integrated and visible to everyone you want to see the information on your team.

Likes Least

Not totally intuitive, but it's all learnable. Once you understand it, its good.

Recommendations

There is a learning curve, but it's not hard - and their support will walk you through it.

 
 

Marek from Webber + Studio Architects
Specialty: Architectural

July 2016

July 2016

Streamline tool for billing, profitability, and time efficiency.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Ease of use, and smart chart for time input. The clarity of the presentation is helpful, as is the live tabulation at the bottom and sides. It is a great way to see the development of time and project allocation on a daily basis.

Likes Least

Automatic reorganization of line items. It would preferable to be able to reorganize these by the user.

Recommendations

Make sure the various abilities are understood before evaluating the program; what are ALL the possible take-aways.

 
 

Stefan from Webber+Studio, Architects
Specialty: Architectural

July 2016

July 2016

Great budget overview, difficulties at important history data.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The budget overview is really nice at a quick glance.

Likes Least

Time keeping system. Way too complicated and not as intuitive as other, newer mobile applications.

Recommendations

Make sure you have a strategy in place for importing data prior to evaluating software in depth.

 
 

Graham from Architecture & Dunn
Specialty: Architectural

July 2016

July 2016

Brilliant Application

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Likes Best

Great handling of phases and progress billing. We run our projects in phases, and use fixed-fee percent complete invoicing.

Also good for tracking costs in order do see how profitable we are per project, and even per staff member.

We couldn't have asked for a better fit :)

Likes Least

"Submit timesheet" link was hard to find. Once we got the help and figured it out, it was pretty easy.

Recommendations

If you're an Architecture firm, definitely have a rep help you set up your account for fixed-fee percent complete invoicing. You won't look back from there.

 
 

brian from engineering solutions
Specialty: Engineering

July 2016

July 2016

Great idea, poor support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The program is intuitive and quick to set up. Our employees were able to get up and running after a one hour training session

Likes Least

The support provided is poor. They have a horrible support phone system that they seems like an issue with VOIP. They do not respond to emails promptly. When we found some bugs in the software, they said that they have made a note of it, but they have not fixed them in several weeks. This affects the performance of the program based on the category you give each project.

Recommendations

Keep looking...Bigtime has some big time issues in the software and they don't seem too anxious to fix them.

 
 

Daniel from Complete Title Solutions
Specialty: Legal

December 2015

December 2015

Up and running quickly.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ability to sync with quickbooks and for employees to access on a mobile device

Likes Least

Does not bill by days. Only by hours so I have to calculate everything after exporting.

Recommendations

Import client, staff lists from a csv file for faster entry.

 
 

Jennifer from Springline Architects, LLC
Specialty: Architectural

December 2015

December 2015

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

What we like best about this product is its easy use and great integration with Quickbooks. The timesheet entry is very easy to learn and the reports are very detailed helping us streamline our invoicing. If we ever have a problem customer services is very attentive and responds quickly.

Likes Least

If we had to say anything negative maybe it would be that there are too many bells and whistles. Sometimes this makes it hard to just get to the information you need and what's most important for your business.

Recommendations

This software is easy to use and will help you get your invoicing out quicker

 
 

Jack from Main Street Business Services, LLC
Specialty: Accounting/Taxes

December 2015

December 2015

Big Time the time saver

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like that I can track and record time from either my desk or smart phone. A lot of my work is done in the field, the mobile app is a big help

Likes Least

I am relatively new to the product, but Big Time has met all of my expectations, really don't have a dislike at this time.

Recommendations

Excellent product. But what good is a product without support. Perhaps the greatest strength of Big Time is it's support. Exceptional in a day when that CANNOT be said for all software.

 
 

Matt from Generation Web
Specialty: Advertising & PR

December 2015

December 2015

Great, the best customer service ever!!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Great product and customer service!! These guys knocked it out of the park!!

Likes Least

Too soon to tell if there is anything I won't like, but so far so good! We'll see what the future holds.

Recommendations

This software is very flexible. Regardless just ask your account rep how it will work with your business. They are a great help to do so.

 
 

Peiheng from PHT Lighting Design
Specialty: Architectural

December 2015

December 2015

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's easy to use and can generate report very easily, I am able get a realistic view on how much time we spent on each project. The fact that the report can be adjusted per project and the period of time, it's very flexible.

Likes Least

I don't have too much complaint about this product, it is very easy to use.

Recommendations

It's very easy to use but takes a little bit of time to set up. I have asked a friend whose company is using Big Time to help me get started.

 
 
 
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Showing 1-20 of 112

Chris from Murphy Structural Engineers
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Powerful software with a little learning curve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

time keeping and job tracking.

Pros

Cloud based makes it really easy to get all the data together.
Geared towards consultants
Quickbooks integration is a breeze

Cons

Invoicing is a little tricky. I am still working it out, but for me it isn't completely intuitive.
The timer needs some work.

Source: Capterra
 

Ray from Prime Design Associates, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Simple to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy and simple to use to do timesheets which would otherwise be a pain. Since this has to a hundred characters I will also that the different reports which can be generated are also a benefit.

Cons

Easy to do timesheets. Meaning that doing timesheets was always a necessary evil but this program takes the pain out of it.

Source: Capterra
 

Nicholas from ICO Energy and Engineering

May 2017

May 2017

To date, the integration and training by BigTime has been excellent.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ability to drill down into the drivers of cost for each project including non-billable hours that are reducing profits.

Cons

At times, the integration with QBs can be tedious with back and forth required to edit or remedy some issues.

Source: Capterra
 

Deborah from Uccounting.com

May 2017

May 2017

Fairly easy to learn, and the customer support is great.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Ease of keeping track of all of the engagements for each client in one place; the ability to run reports that are extremely helpful and able to be customized so that I can see the exact information I want.

Pros

The software has LOTS of functionality - we were very pleased with everything it can do. The only times I have had to contact Customer Support are when I am trying to learn a new function; the system is very stable and never crashes, unlike some of the programs we use!

Cons

I would like it if there was an interface back from QuickBooks to Big Time to update the status of invoices as they go through the billing process. For example, when an invoice gets sent to a customer, or paid, QB would automatically change the status in Big Time to Sent or Paid/Closed. Right now, I am updating the statuses in Big Time manually, and it is a pain to keep Big Time and QB in sync.

Source: Capterra
 

Julie from Blue Back Global
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Responsive staff, software has broad capabilities

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of reporting hours spent each pay period and invoicing customers.

Source: Capterra
 

Brannon from Whitespace Innovations, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

So far, we've gotten nothing but rave reviews from our users about BigTime - it's the best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Centralized, manageable timekeeping tool for a varied and dislocated workforce.

Pros

Ease of use, very straight-forward and user-friendly, easy to train new users and the customization aspects are wonderful! Prompt and knowledgable support staff. Top notch product!

Cons

We found out post-purchase about a Sync Manager that had to be installed to work with Quickbooks Desktop - that has been a source for several issues. I wish we would have known about that before hand. The BigTime support, however, has been PHENOMENAL and helped us through all of the issues.

Source: Capterra
 

Laura from Smith + Andersen (Calgary) Ltd.
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

error fixed quickly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like the reporting. I can generally find the right reports.

Pros

Software is very easy to use. I have had no trouble using this software and would recommend it to others.

Cons

I have no cons expect perhaps on the reporting. Having all the reports is very nice, but sometimes its hard to find the one that i need.

Source: Capterra
 

Ruth from GLM, Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Great Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great time tracking and job cost tracking.

Pros

Integration is easy. Support is great. Use is very easy, roll out went very smoothly. Works on phones, tablets, PC. You can start a timer on one device and pause or stop it logged into another device.

Cons

The occasional glitch where the task or work code doesn't save properly. Never ever messes the time up though.

Source: Capterra
 

Eileen from JayStar Group, Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Had difficulty merging two customers. Spoke to Sam and once again, he was able get my issue resolved

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Accuracy easily able to enter data for the most part

Pros

Accuracy of data/hours entered each day. Tracking is very good as well. I love the feature where I can enter time and data for other associates in order to keep all records up to date.

Cons

At times it is difficult to bring items over for Quick books. We receive errors and at one point it stated it was brought over but in reality it was not.

Source: Capterra
 

Chris from Titus Talent Strategies
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

BigTime is a great product for the small company on their way to getting big.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The thing I like most is the customization available to fit the needs of my work. It allows for flexibility with time sheets, expenses, and invoicing.

Cons

The thing that I like least about this software would be the small glitches that can happen when syncing with QuickBooks. There are rare occasions when some things just don't translate well. They probably happen after small updates to the system. Either way, they are annoying when it is something that normally works. BT is normally good to help me work through these issues though.

Source: Capterra
 

Mayer from Prime Design Associates LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

BigTime has been excellent, easy to use and a great value. Customer service has also been very good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

time sheets, reports, job tracking

Source: Capterra
 

Victor from Prime Design Associates
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Very user friendly to use and allows to fill out hours and details in no time!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

easy to use.

Source: Capterra
 

Janice from Whitespace Innovations

May 2017

May 2017

Brea was great. Patient and understanding

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and figure out. And please do not make me write more in this box for a successful submission. Further, to sign in with a user name and password is cumbersome.

Cons

In Reports for Employees, you cannot pull the "Vendor" from QuickBooks Integration. And please do not make me write more in this box for a successful submission. Further, to sign in with a user name and password is cumbersome.

Source: Capterra
 

Megan from Stanley, Hunt, DuPree and Rhine

April 2017

April 2017

BigTime review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using the BigTime system for a few months now to record our billable hours, and so far the transition onto this system has had minimal headaches in terms of ease of use and learning how to enter in our time. I still need to explore the rest of its functionality (reports, etc), more, but am pleased thus far.

Source: Capterra
 

Christina from SHDR/BB&T

April 2017

April 2017

BigTime Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

My experience with BigTime has been a wonderful experience. I am able to quickly and accurately track my time for billing purposes

Source: Capterra
 

Nicholas from SHDR
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Big Time Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Works well for what we need it to do, which is input our time to track it for billing clients. I like that it is web based so it makes it easy to get latest updates when available.

Pros

I like the ease of use

Cons

I don't like having to input a comment with every time entry input. Would like to designate certain categories for comments while accepting others sans comment.

Source: Capterra
 

Robin from SHDR / BBT
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2017

April 2017

Review of BigTime

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Is there any way you could save comments so that you don't have to keep typing the same ones over and over? I only gave 3 stars for Features and Customer Support because I don't really know what is available and I haven't ever contacted customer support. No stars for value because I have no idea how much the system cost.

Pros

It appears to be customized to the client.

Cons

Wish comments could be saved so that I didn't have to type the same ones over and over.

Source: Capterra
 

Victor from Fidelicare, Inc.

April 2017

April 2017

Excellent Time Keeping Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I used Ebillity for a number of years. Things frequently went wrong and their customer service was terrible. I switched to Big Time several months ago. I rarely have any problems. When I do, I can get someone to fix it immediately.

Source: Capterra
 

Kathleen from Christopher Williams Architects, LLC

March 2017

March 2017

Radar Love

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Searching for the perfect fit is not easy but when I stumbled upon BigTime I knew it was love at first site! I only hope My employee appreciates it - I know the EEs do. I only wish I was a more prepared for our Onboarding session, which was so very appreciated regardless

Source: Capterra
 

Phoebe from BB&T Insurance Services (SHDR)
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Kudos for Nancy S.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Being new to BigTime, I was worried that I wouldn't be able to get my point across. I was skeptical of LiveChat due to not being able to get immediate attention. I was wrong. As soon as I made contact withCustomer support representative, I was relieved. She was attentive and patient with my questions. I hope to be a pro like she is but if not, glad to have her knowledge of expertise.
Thanks again for your kind assistance .

Pros

Instant results

Cons

Have to learn how to build reports

Advice to Others

User friendly

Source: Capterra
 
 
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