PCRecruiter Software


 

A major ATS system with a background in third-party recruiting, PCRectruiter is a web-based tracking and recruiting solution for Human Resources departments across the globe. PCRecruiter houses a complete solution for contact management and applicant flow in a central hub, allowing access to everything from requisition submittal, on-line job inquiries and hire logging to customizable candidate assessments and surveys.

All of this functionality works in tandem with powerful administrative and marketing metrics, which include bulk emailing, resume parsing, diversity tracking and document storage, and is hosted and available through the Internet. PCRecruiter is ideal for any industry, including staffing agencies, PEOs, maintenance and property management.

PCRecruiter is highly configurable, allowing you to mold the software to suit your business process. Its Applicant Pipeline provides an intuitive drag and drop interface that moves applicants seamlessly from one stage to the next, automatically following up with form letters and keeping a complete history. The available Manager Portal allows for position entry and hiring process monitoring, with email-based requisition approval and customizable templates.

A large selection of customizable, searchable forms and lists for data collection are built in, with Boolean Searching to help locate keywords in all documents: resumes, applications, job descriptions and applicant profiles.

All of this is available with integration into Microsoft Outlook, allowing access to existing schedules, contacts and emails. It also posts to several major job sites, including Monster, CareerBuilder and E-Quest. PCRecruiter's blended support model gives each company personalized start-up training, self-support documents and both email and phone support.

PCRecruiter has been providing comprehensive ATS solutions for more than 10 years, and should definitely be a program to consider.

 

PCRecruiter - Activity Logging & Schedule Management
 
  • PCRecruiter - Activity Logging & Schedule Management
    Activity Logging & Schedule Management
  • PCRecruiter - Your information where you want it
    Your information where you want it
  • PCRecruiter - Easy drag-and-drop editing of screen layouts
    Easy drag-and-drop editing of screen layouts
  • PCRecruiter - Configurable home screen for stats
    Configurable home screen for stats
  • PCRecruiter - Customizable candidate/applicant pipeline
    Customizable candidate/applicant pipeline
  • PCRecruiter - View résumés on Mac, PC, and tablet devices
    View résumés on Mac, PC, and tablet devices
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Windows 2000, Windows 10

164 Reviews of PCRecruiter

 

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Software Advice Reviews (70)
More Reviews (94)

Showing 1-20 of 70

Shannon from NER Inc.
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

PCR

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

good to store information about both candidates and client companies and hiring managers. Good tool for multiple users to see each others activity.

Cons

Sometimes it was slow or would go offline, we used it a couple years ago, so this could have been resolved by now.

 
 

James from Carow Group, Inc. (formerly Management Recruiters of Northdale)
Specialty: Recruiting Agency
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

I was with PCR for about 15 years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was with them until I retired and loved the experience

Pros

Everything a recruiter could want is in the program. Everything is searchable, however see below. Customer service is great. Their people know you personally.

Cons

Not always as intuitive as it could be. Searches could be a little difficult. Doesn't integrate with my softphone

 
 

Parul from IDC TECHNOLOGIES
Specialty: Staffing Agency
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2017

July 2017

one of the best staffing software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

large database of resume. ATS from third party portals.Harvesting is good feature . not so costly.

Cons

No option for selecting the work authorization and employment type candidate is looking for. There must be option for this.

 
 

Ranae from RW Talent Consulting, Inc.
Specialty: Staffing Agency
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Easy implementation, lots of great features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Inhaler, Linkedin Chrome feed, easy to status candidates through the process, you can set up different position question profiles tied to each postion for candidates to complete when submitting their resume. There are automation rules for candidates that can be set up to decline low skilled or highlight highly qualified candidates. Nice time savings features!

Cons

Many steps require multiple page loads to move forward. Their software team should consider to have all the decision items on one page through drop down lists for selection to allow to move forward, rather than separate page feeds.

 
 

Mickey from Staffing Employment Agency
Specialty: Staffing Agency
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Overall a good product that meets the needs of our business for an affordable cost

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall the Pros outweigh the cons and for a small business like ours, PC Recruiter meets our needs allowing us to spend more time doing the work we should be doing.

Pros

It has all of the features that we are looking for in an applicant tracking/CRM system. The customer service rep that was assigned to do our training was excellent. She spent all the time we need and followed up quickly on open items. The cost is also very affordable.

Cons

Navigation is a bit tricky and sometimes not as intuitive as we would like. There are some short cuts that appear to be missing. We do much of our work from roll-ups but it does not appear that everything can be done from the roll-ups which requires us going out to a function we want. The scheduling of follow-ups is not up to standard and does not interface with Outlook well.

 
 

Jodi from RC Engineering
Specialty: Staffing Agency
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

PCRecruiter - So Far So Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very responsive and able to get us started in a short amount of time. The software is very user friendly and easy to understand.

Cons

We had expressed interest in having an automatic posting to external sources like we had with our previous ATS. We were told they partnered with LogicMelon for that and it was supposed to be affordable. After getting a demo, we found out it was double the cost of the ATS, so it is unfortunately not an option for us. That means manual posting to multiple sites which is very time consuming.

 
 

Nic from Career Connections
Specialty: Staffing Agency
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Lacks intuitiveness - Has what you need otherwise

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The product isn't overly expensive and has everything you need with regards to tracking, reporting and connectivity. But you need to know the "ins" and "outs" to navigate effectively and efficiently. In today's world, most ATS's can be used with little or no training. Not the case here. We are opting to change directions after about 6 months of fumbling around with PCR.

Pros

Price

Cons

Lack of intuitive ease

 
 

Richard from Hueman RPO Solutions
Specialty: Staffing Agency
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

PC Recruiter is a valued partner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My organization is an RPO company in which we engage multiple clients. In most of these engagements, we bring an ATS solution. We use PC Recruiter as our primary system. We have worked with the team from PC Recruiter for almost a year now and have had great success with their ATS. Overall we are very satisfied with the functionality and features of the system.

Pros

The greatest "Pro" that I can point to is the team at PC Recruiter. They have been extremely responsive to our needs and have been there every step of the way as we configure and deliver their system. They have also been very willing to receive feedback and develop upgrades that have been "game changers" for the way we work. The Customer Service team is fantastic. Very knowledgeable and timely in their responses.

Cons

Some of the system terminology and field names are confusing. The system is not overly intuitive. There is a bit of a learning curve if you want to leverage all of the bells and whistles that PCR has, but the Customer Service team is very helpful in helping you in your education.

 
 

Yukie from Foresight Group Japan株式会社
Specialty: Consulting
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Too complicated and many unnecessary items in one category - it's like

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The system seems to be able to do many things, but putting everything just does not work.
It's like "Yeh, let's put everything that we can come up with, so it's very helpful when you need it!" well, in fact, it just makes everything messed up and too complicated.

Pros

Linked-In capture

Cons

Too many features

Advice to Others

Simplify it. I think that is the IT trend of 2017. (or even well earlier)
The user interface, easy to understand and grasp at once is the key for all the technology - when standing that point of view, PCR is an obsolete system to me.

 
 

Chad from Goddard Mason Executive Search
Specialty: Recruiting Agency
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

PC Recruiter

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My experience with PC Recruiter has been positive. When I was looking at ATS', I had a list of must have features. PC Recruiter was one of the few, that could deliver and at a better price than most.

Pros

I like that we can produce templates for our interviews, with the questions we want to ask. The recruiter can pull up the template, ask the questions, not the answers, makes notes and save the document to the candidate's profile.

Cons

Mobile app allows the user to view contact, company, or position details, but adding details like conversations, notes or schedules is not possible. It would be great to be able to have full usability on the app.

 
 

Dan from AutoLoop
Specialty: Recruiting Agency
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Solid ATS and recruiting database software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As a user of their recruiting software, the transition to their ATS was simple. There are a lot of features so for new users it can seem overwhelming. However, asking a lot of questions on the front end and setting up the system to mirror your recruit flow and taking advantage of the automated systems will greatly enhance your experience. Great technical support and quick response at all levels.

Pros

Lots of features, as a user the dashboard information is incredibly helpful, the system layout can be customized to accommodate your personal workflow.

Cons

It's a complex system so for new users it will seem a little overwhelming. Manager portal is very weak from a UI perspective.

Advice to Others

If you're looking for a system that will help you not only manage applicants but also act as a database for candidates for future use this is a great system. Be sure you have a defined applicant work flow process and ask questions on how the system can accommodate your needs.

 
 

Kate from Krimson Search Group
Specialty: Recruiting Agency
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

PCR Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My experience with PCR is not the best. It takes a lot of time to upload all the information about each and every candidate to this system. Everything has to be put manually, if the layout of the resume is not standard the system does not recognize the right information and then all that wrong info has to be changed manually again.
When I look for some candidate who I know for sure is in the system PCR tells me sometimes that this person is not found.
Also what is not convenient is that it doesn't collect resumes from the job boards. The layout is a bit complicated, you have to open every window separately, so when you open the candidate's page you can't see the whole info right away, you have to open notes and then if he had an interview you have to go to those notes to find out the feedback. This system does not save your time, but takes a lot of time to use, for no reason.

Pros

The only think I like about PCR is that it can capture profile from LinkedIn.

Cons

Everything has to be put manually, if the layout of the resume is not standard the system does not recognize the right information and then all that wrong info has to be changed manually again.

 
 

Erica from Mark/Ryan Associates
Specialty: Staffing Agency
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Too complicated

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are several features of the program, however, there are several steps to do an action that should take one or two clicks to accomplish. The viewing and setup aren't user-friendly and could use some work. They make it difficult to edit things such as lists or "rollups" you create and the search function isn't ideal. I would like to have more flexibility when searching for candidates within the system. It would also be nice to have an easier way of reporting and matching candidates to open positions as well as seeing the activity in that position. Definitely, more account manager/sales driven.

Pros

The parsing or "capture" capability from LinkedIn is a nice feature as it will use the picture and put it in the system as well.

Cons

It is more company focus rather than candidate overall. I would like to have something that was more of candidates with more detailed profiles and easy to navigate searches.

 
 

Fred from Environmental Staffing America
Specialty: Staffing Agency
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

PcRecruiter

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We don't use it to its full potential but it does interface well with our website and it is easy to use across multiple office locations

Advice to Others

Use the software to its full potential

 
 

Kirby from A1 Personnel
Specialty: Staffing Agency
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Does it all

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I completed a demo with a sales representative. The functionality was impressive. It was fully comprehensive with nicely color coded activities. It was mobile, , web / cloud based which is nice. Integrated with job board companies was also very easy to use. As a start up staffing agency it was more than what we wanted or needed. It was a little out of my personal budget but I would absolutely recommend this software.

Pros

Mobile, functionality, thorough.

Cons

Training, cost

Advice to Others

You should consider this software if you have healthy start up funds.

 
 

Brandon from Solutions Staffing Consultants
Specialty: Staffing Agency
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

All around great product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We use it for all candidate intake as well as a sales tracker, invoicing directly with QuickBooks, company information.

Pros

It is integrated with quickbooks

 
 

Drew from ERi Consulting
Specialty: Staffing Agency
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Great in theory but performs extremely poorly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The initial conversations/demos that we went through worked very well and the functionality that was shown was extremely appealing. PCR worked well for about the first month and a half and then issue after issue kept coming up...first the LinkedIn integration tool wasn't working on one employees computer which then slowly made it to the rest of the company. Then, the Outlook stand-alone browser (which you have to use in order to have PCR log emails) didn't work. Over the course of the next two months, neither of these tools were ever resolved and after bringing up the issues over and over again (that kept getting ignored since it was clear they didn't have a solution) we cut ties since they weren't even willing to offer us any sort of refund or discount and seeing that those were the two items that we were the most excited to use, the product held no value.

Pros

Unfortunately, there aren't too many things that come to mind.

Cons

The lack of solutions was the biggest, any time an issue arose, there were always "very helpful" people to let us know that they were on it right away (but then tried to sell us on some new functionality). The price they charge for a tool that doesn't work was very disappointing.

Advice to Others

Have a backup plan for them to refund you if certain tools aren't working. They're not in any rush to fix existing issues since they're more concerned about pushing out new functionality so be cautious.

 
 

Morgan from MRI Chantilly
Specialty: Recruiting Agency
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

PCR Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like PCR now that I received more training. The only problem is that you cannot upload a file of resumes as fast.

Cons

It takes forever to upload a lot of resumes.

Advice to Others

Take the Training!

 
 

Krystie from VIAS
Specialty: Recruiting Agency
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

PCRecruiter

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is an applicant tracking system that I started using regularly (after intensive training) in June 2016. The software is pretty user friendly, once everything is set up. It took them a while to start the training (not sure if it was circumstantial or if this is regular practice). Then, it took a little while to get everything set up for the connections between the PCR and the web and email extensions. Once all is set up, it’s relatively easy to utilize, however gets a little cumbersome when you need to make changes or add fields, etc and training is a must.

Pros

Great features! Has everything you need in a staffing agency ATS system

Cons

Cumbersome and time consuming to set up and get ready (between working with the software company training and set up team and own team ...it took about a month and a half, it also takes time to make changes or add fields

Advice to Others

There is setup cost that I think are unnecessary even though it is less than other companies.

 
 

Rita from MCG Contracting
Specialty: Staffing Agency
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall good. Would recommend. Inhaling resume can be a task and would make less tabs when searching for candidate.

Pros

Having information all in one place

Cons

Sometime not easy to use

 
 
 
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Showing 1-20 of 94

Bianca from Leap Solutions Group
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

My experience with PCR has generally been pleasant. It's dynamic and fairly user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software has allowed me to keep track of recruitment processes in a very organized and simple way. There are so many helpful features, and the potential this program has is incredible. It's just a matter of digging and practicing.

Pros

This software is quite dynamic and has a lot of features that exponentially facilitate recruitment processes. All in all, this program is easy to utilize and manage.

Cons

Lack of complimentary educational resources, such as webinars. Also the scarcity of video tutorials. There are plenty of written instructions and online help. However, for visual learners, video content would be very helpful. It's unfortunate that in order to receive visual training is so costly. "Two Minute Tuesday" videos are helpful, but the variety of topics explored is limited.

Source: Capterra
 

Kevin from KVR Consultant
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Excellent time using this product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is very helpful

Pros

This is one of the easiest ATS system I have used before.. I like how it is easy to upload candidates and companies

Cons

The only think I do not like is it is not very flexible for the Mac Users, I have a Mac computer and I cannot integrate it with my Microsoft office email, I have to use the email in PC Recruiter to get candidates who apply

Source: Capterra
 

Alyssa from Human Capital Pursuit

August 2017

August 2017

A very feature rich program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

PCR can be customized to do just about anything you might need. It integrates well with LinkedIn through PCR Capture.

Cons

The online instruction tool is not as detailed as it was in previous versions--you can't always find the answer to your question on basic things like formatting reports online.

Source: Capterra
 

Terry from Executive Search, Ltd.

August 2017

August 2017

I have been a customer of PCRecruiter since 2000.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the fact that they are constantly improving, updating and adding new features and functions that make things easier in the digital world. I would recommend PCRecruiter to anyone whether you are a 40 man office or a "one man band". Technical support is great!

Source: Capterra
 

Linda from Bailey Search & Associates/ www.medicalrecruiters.com

August 2017

August 2017

Been using PCRecruiters since 2001. One of the first! Love their products, customer service excell

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Tie in's to LinkedIn, Ring Central, Resume Inhaler.

Cons

I've found it very hard to delete Industry Codes that were automatically part of the PCRecruiter Default without doing it one by one. Unfortunately, there are 987 codes and it's taking me way too long. I need to call, because it's probably my mistake; there has to be an easier way that I don't know about.

Source: Capterra
 

Matt from Precision Executive Search
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Seamless, reliable, user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It just makes the recruiting process so easy!

Pros

Both the desktop app and mobile apps are outstanding, they are constantly updating and adding new features, and their customer service is TOP NOTCH!

Source: Capterra
 

Peter from hireneXus
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great time saving tool

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

It's a great time saver.

Pros

The recent update has addressed prior issues with duplicate entries and the software is a great asset if you're trying to build out your database.

Cons

Select company from PCR Database still seems to have issues populating, although I'm not sure if that's an issue with the software itself or the way it is configured in my office.

Source: Capterra
 

Patrick from Quantum Professional Search

August 2017

August 2017

Excellent!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Manage multiple priorities and projects

Pros

Rich and deep in functionality that allows the user to use the product on their terms. Frequent updates and very stable since the product has longevity. Outlook and social integration good.

Cons

Could use a more robust mobile experience. Could also be a bit more intuitive in navigation and setup with the ability to create and post a note to several records automatically.

Source: Capterra
 

Louie from Variant Partners

August 2017

August 2017

Very good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The Capture tool is excellent. I really like how you can get into a nice rhythm and import contacts as you view their records.

Cons

It can lag a bit. I also do not like that when I capture someone's information, I then have to search for that person in PCR to open their record.

Source: Capterra
 

Jeff from Global Search Partners LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Just signed up, excellent training and functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increase productivity, organization

Pros

Ease of use, increase in productivity, easy navigation for both current positons we are working, candidates, tracking interview process and prospecting. We have not found or experienced any negatives. There is so many options and customization options that we are not using all that is available.

Source: Capterra
 

Jason from Cezanne Recruiting
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great feature, makes adding through social media (LinkedIn) a breeze!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of adding people to the database, was the biggest benefit out of pcr capture

Pros

I like the ease of being able to add people into the database through LinkedIn, it makes working between CRM's much easier.

Cons

When someone lists a professional license or has a maiden name and married listed it doesn't always connect the accounts together and has to be merged after manually

Source: Capterra
 

James from The CSP Group
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Big improvement from previous version but . . .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's a time saver, helps me stay organized, and ultimately helps me put together more deals! It is also affordable and priced correctly.

Pros

Everything about it is a time saver designed so that you don't have to go back and forth from PCR to LinkedIn, which is fantastic. Huge improvement overall but . . .

Cons

The only problem I noticed with this version was that - despite what the training video says - it does not give you the option of adding a name to a rollup "on the fly". Instead, you have to designate the rollup in the default settings. The video specifically mentions that this is not the case anymore, but I just downloaded this latest version 5 minutes ago and there's no option to choose a rollup on the fly. I imagine that will be fixed soon, however, and when it is it will be perfect.

Source: Capterra
 

Scott from ETS

August 2017

August 2017

Overall solid ATS with straightforward UI and plenty of customization options for better efficiency

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

-Ability to customize name, company, and position record layouts to optimize work flow
-Ability to show/hide all menu options and arrange as needed
-Built in email client (PCRMail) integrates directly with database, so all correspondence is recorded automatically under the record's activities. Can easily move from email to client's record in database
-Can configure multiple email aliases for each user and assign custom SMTP settings to each respective alias (useful for dividing marketing and transactional emails between separate ESP's)
-Live Chat support allows for much quicker response times to issues and support staff is great to work with

Cons

-Limited email marketing functionality (can't send bulk marketing emails to a list of companies, can't schedule a future email blast to send out on a certain date/time, no way to configure a default bulk sending dedicated IP for marketing efforts, spotty "resend check" feature that only checks bulk email correspondence but skips all direct email activity, etc.)
-Can't search for record activities (i.e. sent someone an email) and record data (i.e. in the state of Texas) at the same time. Cumbersome process of having to do one search, save those results to a list, do the other search, and filter by that list.
-PCRMail has been notoriously problematic at times over the years (address book issues, email encoding issues, spell check problems, inbox refresh problems, frame sizing issues, etc)
-Unable to search rollup lists by rollup code (even though rollup codes are used in all advanced searches)
-No way to unmerge merged records

Source: Capterra
 

Hayley from SnapDragon Associates, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

We have been really satisfied with PCR!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Awesome customer service!

Pros

We love the customer service! Our account rep. is so responsive and easy to get a hold of when we need it!

Cons

There are many parts to it that sometimes can take a long time to get used to, but once you do, it's a great software!

Source: Capterra
 

Alex from W

February 2017

February 2017

Awesome!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I lovee this software. Have experience with many others, but never had one so user friendly as PCR. It is great.

Source: Capterra
 

Liz from TechSearchNW
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Cumbersome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have used this for about 10 years and am going to a new system. Support has always been great, but the software itself is very cumbersome to use, IMO. It's not intuitive and processes are very lengthy, even to attach candidates to jobs, which should be one - two clicks. Search isn't that great and again, cumbersome. I am a sole proprietor so perhaps this may be better for a larger shop, but I still think there are systems out there that are much easier to use.

Pros

customer support and service

Cons

cumbersome to use, for most features/actions.

Advice to Others

It might be a good solution for a larger agency, but not a sole proprietor who does retain search and finds candidates through sourcing, vs. posting replies.

Source: Capterra
 

Philip from Potterxp
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

From Australian perspective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The PCR guys are really helpful - makes a huge difference. We can easily get them & they're patient

Pros

Really helpful team

Cons

A bit slow at times, but could be us!

Advice to Others

I need calendar help!

Source: Capterra
 

David from FPC of Raleigh
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Great tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been with PCR for close to 15 years, the new tools they have come out with making it easier to use than ever before. The "Capture" feature, the Outlook, portal, and the ability to integrate with our Outlook calendar are game changers. The training and tech support have been excellent as we are in the midst of a major database update.

Pros

Outlook portal, Capture feature for social networks.

Cons

Inability to link Chrome to the outlook portal when using the "Capture feature.

Source: Capterra
 

Mike from Management Recruiters of Aiken county, SC
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Outstanding Performance and service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am starting my 16th year with PCRecruiter. It has been the very best experience I have had with a vendor.

Pros

It does everything I need to execute my recruiting business

Source: Capterra
 

denise from Bankers1st

January 2017

January 2017

Excellent CRM!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is an excellent recruiting CRM. What they have best is the "easy of use" and the customer support line.

Source: Capterra
 
 
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