Developed by CerTek Software Designs in 1998, Artisan is an on-premise point of sale solution. This program was designed with small and medium sized retail stores in mind, and is used by companies in several specialty markets such as fine craft, gift, jewelry, apparel and home goods.
Artisan offers built-in reports to track sales, customers, accounting, purchasing, receiving, and more. Additionally, users can design their own custom reports for specific tracking needs. Another aspect of Artisan’s customization is the ability to use a drag and drop feature for list screens.
For tablet users, the touchscreen-based buttons feature pictures that are arranged in a multi-layer hierarchy, they are can be configured by users and color. The buttons link to products, categories, and other general tools.
Artisan is deployed on-premise, directly onto the stores main computer. Users can share live data between both Mac & PC devices over a local or VPN network, rather than in the cloud.
Elizabeth from Ginko Gallery & Studio
Specialty: Antiques / art
When I opened my store over 12 years ago, Artisan was the ONLY product that could keep track of my consignment inventory, calculate and print out my artists' statements, and function as a standard POS system. Twelve years later, still using the original software and hardware, I had my first glitch last month. Tech support responded immediately and talked me through the problem in just 15 minutes. I've been doing some research now that there are other programs that claim to do the same, but I am still sure that when it's time to upgrade I will turn to Artisan again. The in house support department can't be matched. I once thought it was pricey, but amortized over 12 years, it's a been great value!
There are more features than I use! I honestly can't think of anything else I don't like.
If you have a mix of consignment and wholesale inventory, this is the best software you can get. It is a great value and the support department is on site and not contracted out. You won't use all the features, but you can select the ones most useful to your business. If you buy your hardware locally (like I did), be sure to use their list of hardware requirements as a guide and you won't have any problems.
Joanna from Grapepoint Wines
Specialty: Liquor store
I like the customer service and the easy of use. Customer service is always available. I never had an issue when I needed a question answered or help with the P.O.S.
I dislike the interface. It seems a little bit outdated. I also dislike that when there are certain products I decide NOT to carry anymore, there's no way of filtering it when I browse through my inventory to reorder items. The inventory shows all products ones that are discontinued and ones that aren't.
This system is easy and straight forward. Very easy to train others on.
Jim from Grand Isle Art Works
Specialty: Other specialty retailer
It keeps track of inventory and prints out sales as well as items remaining in the shop each month when the consignment checks go out.
We have a small cafe in the gallery and have added a patch to create sales receipts for it. When we have a group of folks in the cafe and they want to split the bill between two credit cards the only way we have to accommodate that is to print the bill twice and write in one of the names on the ball as they get printed with the first credit card holder's name on both bills. Sometimes very confusing for the patron.
Look at what other galleries are using. Some use Excel worksheets and can not provide the flexibility that Artisan offers.
Santi from SQ/FT Inc
Specialty: Apparel & fashion
The support group is amazing. Never left hanging.
i like everything about this product and vendor. they make everything a breeze.
this is one of the systems that pretty much does anything you need it to do. The right reports and inventory handling is amazing.
briana rk from urban bazaar, inc
Easily comprehensive. and if it's not, tech support is there and always helpful.
Wish it could connect to my Quickbooks, or an apple computer.
Go with the smaller guys! you get better attention and help and they actually know you! -and are super awesome to work with!
Jennifer from ArtWare
This POS system makes me appear to have my act together. Any business operating with out a program of this caliber is being irresponsible. Not only is the software impressive, but on the rare occasion when I need to talk with technical support, they are kind, and efficient. Supplies are only a quick phone call away. Being able to provide reports and hard data have made me a better retailer.
I wish quick picks were small icons on the sale screen instead of a screen behind. We keep taped to our screen a list of 'flash tags' of best sellers and untagged items, that functions well for us. It replaces the quick pick screen for us.
I wish I had never waited to buy the scanner, receipt and label printer. Adding those made us twice as fast. My advice to any retailer watching their cash flow is- skip the $5 coffees, but your money where it counts, making your business fast, efficient and professional.
Blake from Ideal Wedding & Events
Specialty: Other specialty retailer
The support is unparalleled! When we need assistance with a problem, the support staff is quick to react with a positive and profesional attitude and keep us serving our customers.
Sometimes product development or a requested special report seem to take a lot of time to produce. If there is anything I would like to see improve at Certek it would be a timely response and follow up to these special requests. Will 4.0 be available any time soon?
It's a bit of a chore if you don't have a system already in place. My suggestion is set your fears and reluctance aside and take the leap! You will fly because you are in good hands. When you look back, you will find that the time and money was well spent! Artisan, when used correctly, will start to pay back that investment with time saving data that helps you make sound decisions with inventory.
Rebekah from At Home Furnishings
Specialty: Furniture & home decor
The customer service has been so helpful. When we have an issue they have been able to explain or fix the problem.
Every once in a while we come across a feature that might work better for our store personally, but overall we have not had any complaints.
We have had a good experience with Artisan. If we ever have questions they are ready to help us. But it is very user friendly. We have people of all computer skills levels and have had success teaching all.
laura from Simply Fair
helpful and ALWAYS AVAILABLE staff
copious and useful data
lack of program map.....would be nice to be able to open a picture and then see the visual trail to the page I need
talk to as many folks as you can about the product and its usefulness....don't cut price corners, this program is worth every dollar
Scott from Swamp Wood Designs
Excellent customer service and support. Always there at the end of the telephone when needed. Friendly and knowledgable from the get go
Nothing comes to mind it has been a positive experience all around
Ease of use is key why make it harder than than necessary and make sure you get all the reports you need to make your business a success
Barbara from McLean County Museum of History Cruzin with Lincoln on Route 66 Visitors Center
The ease and prompting of the screen and they have been great with answering any questions that I have, even having the system since April of 2015!
I don't have anything that I like least about the product and vendor!
Since older volunteers would be using our POS, it was very important to us that the screen prompts were easy to follow!
April from Simply Selma's Inc
Efficient and easy to use POS system. Certek offers great customer service and is always helpful
At times Artisan can seem out of date and limiting, but overall it meets our needs. We wish it was easier to integrate our e-commerce inventory with Artisan
Think it's overall a great system, just think about all your needs and talk with Certek to make sure that Artisan POS can meet them and grow with you and your business