Celerant Command Retail POS Software


 

Businesses across all industries will find Celerant Command Retail a strong resource for its comprehensive retail management tools. Celerant's solution will help different departments within your business track activity in real time.

The highly flexible POS system allows users to add customer information at any point during the transaction. Individual employee logins allow managers to limit cashier access while tracking hours worked through the built-in punch clock system. Celerant's inventory management application allows users to easily group several items into a single kit for sale, while the purchase planning application makes re-ordering additional stock as simple as opening a new screen.

One of Celerant's stand-out features is its robust e-commerce integration. The e-commerce tool syncs directly with the POS in your offline stores, eliminating the need to maintain two separate systems for order processing. The orders go directly to your database, even if items feature different prices online and offline.

Inventory management, supply chain management and warehouse management applications can be purchased as part of an integrated suite on top of the core POS software. These tools help businesses track inventory shipments, manage warehouse stock, and replenish products that are running low without disrupting the rest of the company process.

Celerant Command Retail is an on-premise Java-based software solution, and can be installed on computers running any operating system. Celerant has consistently ranked among the top 5 retail software vendors in the RIS Leaderboard and is a program we feel comfortable recommending to retailers looking for a full-featured, enterprise solution.

 

Celerant Command Retail - Main Screen - Alternate
 
  • Celerant Command Retail - Main Screen - Alternate
    Main Screen - Alternate
  • Celerant Command Retail - Main Screen
    Main Screen
  • Celerant Command Retail - Pay Screen
    Pay Screen
  • Celerant Command Retail - POS Screen
    POS Screen
  • Celerant Command Retail - Mobile Pay Screen
    Mobile Pay Screen
  • Celerant Command Retail - Example Website
    Example Website
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

15 Reviews of Celerant Command Retail

 
Software Advice Reviews (14)
More Reviews (1)

Showing 1-14 of 14

from The Point at Pintail LLC
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

1 Star because Zero is not an option

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Our company purchased this software and it has been a nightmare. The system has been live for over 60 days and still does not function properly. Our trainer, while very nice, was still learning the software at the same time. As each training stage was entered into the session always ended with a list of problems that needed solutions. Support is non-existent, every few days you will get an email that they are still looking into it, but no actual fix for the problem other than it is a bug that has been approved for development. Their software is plagued with "bugs" they are unable or unwilling to address. The support staff is untrained, the sales person will tell you the software will handle all the functions you require, then disappears as soon as the sale is made while your being advised the software can't do even half of the functions you need it to. We actually have had to keep our prior POS system live for our sales staff to be able to make sales orders and to be able to print merchandise tags, two very basic items for any POS System. They provide you a sandbox for testing, again the sandbox had issues and was not fully functional. When they tell you it will work correctly in your live system, don't believe it. Do yourself a favor and save a few dollars on aspirin by purchasing anything else on the market except this product.

Advice to Others

Avoid this company

 
 

from Food Pantry LTD
Specialty: Grocery / supermarket
Number of employees: 201-500 employees Employees number: 201-500 employees

Provides the tools for our staff to continue enhancing customer experience.

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We have a long history with Celerant Technology. It goes back over 10 years, in working with Ian and the team. It's a great product that has matured over time, and has helped shape the way we operate across all our brands and stores. I like working with the people at Celerant because they are truly interested in their client's success, and have put together a training program to help new customers get started quickly and show results.

After a successful launch of Celerant in 2006, Food Pantry saw immediate and impactful results. Today, Celerant's point of sale is utilized across 51 stores processing thousands of transactions daily. The system allows us to track and manage inventory, fulfill orders and automate procurement of new merchandise for every store in a single portal. Having Celerant as our retail platform provides the tools our staff needs to continue to enhance the customer experience.

 
 

from Reeds Family Outdoor Outfitters
Specialty: Sporting goods
Number of employees: 51-200 employees Employees number: 51-200 employees

The software does it all.

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The name Celerant Command Retail POS Software does not do the software justice. It is much more than POS software. Celerant’s software covers from website integration to accounting integration and everything in between. Use as many or as few of the features as you like.

Pros

This software brings all facets of your business together in one spot. All users are seeing the same interface allowing for easy training and transition between duties.

Cons

Since this is an all inclusive software, new users can become easily overwhelmed. Keep them focused on a section or two at a time.

Advice to Others

Use the implementation staff, training staff, and support staff. They are there to help you. The more details and business rules you provide the implementation team the smoother your start will and transition will be.

 
 

from Affordables Apparel, LLC.
Specialty: Apparel & fashion
Number of employees: 51-200 employees Employees number: 51-200 employees

Sales and Inventory information at your fingertips

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N/A

We’ve been on the Celerant Command Retail system for about 18 months. It is very robust and we continue to find new ways to use its features to
benefit our business. I have found everyone from Sales to Implementation to Training to Support to be professional, courteous and very helpful. New employees pick up the system with ease which enables them to become productive quickly. The integration is great as many of our customers shop all of our stores so having access to accurate customer data allows us to better serve our customers.

Pros

The Celerant product is feature rich and they continue to grow the product and offer more options to their customers.

Cons

While the system has many, many reports and many ways to get at the information in the system; to have a user friendly, custom report writer available would be great.

Advice to Others

Take your time, the Celerant system offers many options so take advantage of the Implementation Team to determine not only how best to implement the system for your business today but also to explore best practices so you get the most from your implementation day 1.

 
 

from Tennis Express
Specialty: Sporting goods
Number of employees: 1 employee Employees number: 1 employee

All-in-One Company for Different Parts of your Business

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Likes Best

Celerant is a great all-in-one POS and web system. Our end-users range from inventory managers, processors, and sales clerks to content writers, buyers, and demo racket specialists. Celerant provides amazing multi-channel capabilities for less than other companies with similar software. The integration with Amazon and Channel Advisor set Celerant above the rest for us. The real time inventory updates from both our in store and web purchases is a giant positive as large volumes of sales are processed throughout the day. A great feature Celerant provides is our Local POS Servers so that our store cash registers never go down. Celerant has provided us robust features customized to fit our particular needs to increase our business and meet consumer demands and wishes. We experience fast page loads which is important when we are trying to get items up in a timely manner.

Likes Least

We would prefer to have more than one person in Tech support to assist our company. Our company uses most aspects of the software so it would be more helpful to have a few people in tech support that really knew our business. This would help in solving issues in a more timely manner.

Recommendations

Our biggest recommendation is centered around the launching of a new website. You, as a customer of Celerant, will need to PLAN and PREPARE for your initial launch. Launching a new website is not only involved but complicated so the more time you put in upfront the fewer issues you will have.

 
 

from Merz Apothecary / Smallflower.com
Specialty: Health & personal care

Handles stores, sites, mail order, amazon, wholesale and more.

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Likes Best

There are not many combined POS and web platforms that can truly do both well. Celerant does exactly that. We searched high and low before finding Celerant, so I know most of the other options out there, and they did not fit our needs. We wanted POS registers that were able to run locally in the event of internet outage, but otherwise were essentially real time. We needed a great web platform, a mail order web interface, and a very robust amazon integration. We have that and our business has flourished over the past 7 years because we've been able to focus on our core business rather than technical issues.

Likes Least

Any time that you have a large POS platform that handles all aspects of your business (we use QB for accounting, though) plus integrates with a custom web platform, you are going to have complexities that can take awhile to figure out. So I would say that you need to allow enough time and testing to get things working perfectly. But then again, if it weren't complex in this way, it wouldn't cover all of our needs. So it is the flipside of having a system that handles all of our channels and the enormous growth that we've had over the past 7 years that we've been using Celerant.

Recommendations

First off, if you have actual stores, in my opinion you want a system that operates on a local server, not a cloud based product that can flake out when customers have cash in hand in front of you. That was a huge factor for us. Celerant has created a browser based POS so you can use mobile devices, etc, and can operate "in the cloud" when needed, but anyone who has busy stores knows that you want something rock solid. The retailers in my area who have switched to Netsuite and other systems that are cloud based have been asking me if they can visit my stores to see how my system works. That is a bad sign. So do your research, and then make sure you visit at least one or two retailers giving heavy use to the system you are considering. Finally, once you have committed to a system, make sure you have the opportunity to do serious testing before you go live. Then commit the resources on your end to do that testing again and again and again. All of that time and energy will pay off in a much smoother launch.

 
 

from Crown
Specialty: Sporting goods

Information, Information, Information

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Likes Best

Reporting and accessibility of information. Almost every search screen/list can be customized and exported to a variety of formats. There are plenty of pre-designed reports that cover most needs and you can create your own reports using Report Designer, Datamining or Data Warehousing.
Plenty of features for all - Operations, POS, Buying, CRM....Etc. I've worked with this product for 12 years and there are still options and features I haven't even tried yet.

Likes Least

Because there are so many pieces, it can take a little while to learn how everything works together. However that full knowledge set isn't necessary for most end users, they only need to know the portion that is pertinent to their job functions.

Recommendations

Because there are so many facets of the system, it is very important to get the proper training. Explain your business practices clearly to the trainer so they can train you on the processes/features that are the best fit for you.

 
 

from Shoe Gallery
Specialty: Footwear / shoes

Tried–and–True

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Likes Best

We have four store and a website and we have been using Celerant for over 10 years now. I am on a build from 2013 that works just great for us and is very stably. Unlike another reviewers here, I find the core system and the web to be particularly integrated.

Likes Least

Of late, what I like least about this product has more to do with having to become "EMV compliant" than anything to do with Celerant.

Recommendations

Like any major investment, do your homework which if you are on this site you likely are already doing. Ask for demos and referrals from similar businesses as yours and even consider visiting a business and seeing the system live.

 
 

from Reno Guns & Range
Specialty: Guns & tactical gear

Promises, Promises, Promises

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Likes Best

You can scan a customer's driver's license.

Likes Least

Doesn't work properly. We purchased an "Integrated system", but there's poor integration between Command, Stratus & Website. There are also lots of issues with the point of sale system. Stratus is in its infancy and it shows. Our staff and customers are frustrated with it. Celerant just cares about being paid and not about getting your system working properly. Our website should have launched 9 months ago... we're still waiting for them to get it working right before launching it. They have seriously affected our business in a negative way.

Recommendations

DON'T DO IT. There's a disconnect between sales and development and between Command and Stratus and Web development.

 
 

from Rally House
Specialty: Sporting goods

Slight learning curve, easy to acclimate to after

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N/A

Likes Best

Celerant is a very good POS system that provided a quick and easy way to track sales and inventory when used correctly. Once I was used to it, I certainly enjoyed the ease of use of the system and the ability to network in our stores from around the country. I felt very comfortable with the system after about a week or so, which I felt was a good amount of time to get the hang of it.

Likes Least

It is slightly counter-intuitive when learning how to use the system. At times, it can be confusing why certain actions weren't as easy to un-do or go back. If certain items, such as one product being given two names in the system, aren't entered correctly, it can cause a good amount of confusion to figure out why you have extra shirts after ringing them in. To be fair, this issue probably only arose due to the items being entered wrong on our end.

Recommendations

If you are going to use Celerant, be sure to take the proper time to train employees and staff in using the system. It is a good system, but "winging it" is not an effective way to do things, which is how I felt I was trained.

 
 

from AmWINS Brokerage of GA
Specialty: Manufacturing & wholesale

I worked with this product for 1 year with Teavana in the retail store

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N/A

Likes Best

It was simple and easy to use - very self explanatory.

Likes Least

Sometimes the program would crash when trying to pull reports and wasn't multifunctional while performing transactions. It didn't have the capability to "think" (pull reports) and perform (conduct transactions) at the same time.

Recommendations

Be patient with the program while using and do not rush it along. Let it think at its own pace. Don't reinitiate the same command more than once - the command registered the first time.

 
 

from OSS
Specialty: Footwear / shoes

Celerant Technology----Command Retail

Ease-of-use

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N/A

Likes Best

Command Retail is an innovative all in one system. Besides the point that it works as intended it is a relief to no longer have to work with API's to your ecommerce or Open To Buy or Accounting package. It is all in one place, using on DB.
I'm lucky to have used the product AND have worked for the vendor ( Customer Satisfaction ), the vendor is responsive and understanding, they know they do not have all the features that others may have, but they know the ones they have work.

Likes Least

With the flexibility of customizing the software for different verticals, it may take some time to get a stable release due to the fact that so many of their customers have taken the package and made it theirs. This is a blessing and a curse, but a good one either way since you can choose what you want this package to do without re-inventing the wheel.

Recommendations

Test, test, test
Use your own data, your own process, with the most important daily processes.
Be prepared to do things sometimes a little different than you used to, after all that is why you are looking for a new solution.

 
 

from Barney's Police Supplies
Specialty: Guns & tactical gear

Celerant Command Retail

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Likes Best

Versatility, Ease of POS operation, most reports are run in Crystal format, therefore can be customized to fit our needs.

Likes Least

Too many suggested improvements requiring additional cost.

Recommendations

Get everything correct before you go live, leave nothing to chance or assume. In a large company that can be daunting task but it must be done.

 
 

from 2EFC
Specialty: Health & personal care

Review of CCR

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Likes Best

Easy to use and good communication. Responsive when needing any sort of customer assistance.

Likes Least

Expensive and not the best features available. Processing is slow.

Recommendations

Be familiar with the platform and use it a lot before reviewing it.

 
 
 
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