WinRetail is a retail management system that features core applications in inventory and merchandise management, CRM, e-commerce integration, and an integrated point of sale. It can serve a variety of mid-size industries, including apparel and footwear, museums and attractions, sporting goods and other specialty retailers.
WinRetail offers fifteen merchandising levels that can be customized by users. The CRM functionality is integrated into both the point of sale and back office applications, allowing marketing on all levels of customer interaction. Its Point of Sale module allows business to streamline transaction processing, expedite checkouts, track customer loyalty and preferences, and locate inventory in real time. Retailers that take web orders can also use this system’s e-commerce application to integrate sales on the web.
JDS Solutions, a Cegid company, gives retailers a single point of contact for equipment, software, training and support, and has experienced account representatives to assist users with technical issues.
Bob from Boyle Consulting Services
Specialty: Apparel & fashion
WinRetail was good to work with. My client was from a much larger retail operation and started a small chain of women's stores. WInRetail provided them with a great start, although I was engaged to create a data warehouse to be able to do better analytics.
Still, working with their technical staff was easy, and they allowed us to have detailed access to their product to be able to customize to my clients needs.
They have had some difficulty with scaling for a larger operation. When my client needed to make large inventory changes, this meant that the rest of operations needed to stop so that the database could update. This is a challenge when you have multiple staffers that need to make changes to support a price reduction or to receive new merchandise. However, they were willing to continue to evaluate the issues, make process recommendations and to do the updates en masse.
How many different functions will this product support at the same time? How customizable are the reports? Are the reports run against live data or is there a data warehouse function. (Live data takes much longer and if you can get daily reports this is generally better for performance).
Laura from Snowbird Ski and Summer Resort
Specialty: Sporting goods
WinRetail is a great program for retail store managers. Re-ordering inventory, running reports and managing items is fast, effective, and easy!
There isn't much about WinRetail that I don't like... Its a great program! It has enhanced my ability as a store manager to calculate trends and be more concise with orders!
WinRetail has so many great aspects of its program. Don't be afraid to explore every function to its fullest to understand what it can do for you!
Nick from Orlando Magic
Specialty: Apparel & fashion
Reporting is completely flexible thru the Power Reporter, and can be built to suit your needs :)
If I had to pick at them, I would say the reports only weakness is the fact that most are run on a weekly basis (which is a challenge when looking at certain tables for individual days).
Look at full scope of what they can offer for both brick & mortar and online retail... Need a comprehensive system that can manage both.
Dae from Philips
Specialty: Manufacturing & wholesale
It's fairly simple and user-friendly. Also, the ability to be connect remotely is very helpful.
It lacks some analytic capabilities. I believe we do this outside of the system.
I think potential users will have to evaluate this thinking about the needs of their business and make sure they get the right information they are looking for. Also, training a in-house trainer is critical.
Kathrina from Utah State Parks
Date: June 2011