ORDYX Standard from ORDYX POS is a cloud-based solution designed for bars and restaurants. The program allows users to stay connected to their business from anywhere around the world and includes the flexibility to use their own existing equipment while staying updated with the latest software upgrades.
With ORDYX, users gain access to several types of analytics reports, including Security, Labor, Customer Loyalty, and Inventory Tracking. The system is able to integrate with several different third-party applications including QuickBooks, HotSchedules, OpenTable, and ADP and processes deliveries via Google Maps. Since the system is cloud-based, ORDYX is compatible on iOS devices, is scalable to enterprise-level operations, and allows managers to remotely make authorizations – including voids and comps – from anywhere.
Michelle from MO BURGER INC.
Employees number: 51-200 employees
System has major flaws in reporting and we acitvely seeking new POS system. In addition TERRIBLE customer service on all counts. Do not go with this company.
Clunky interface, MAJOR reporting error, lack of customer service. In the face of these major issues we were not contacted by management and no effort was made to keep our business.
Response: Kristine, ORDYX POS
Date: May 2017
Thank you for your review. Your feedback is very important to us as we always want our customers to have a great experience when using our system. We are sorry to hear your experience was inconsistent with what our customers typically are accustomed to and we will take into consideration your feedback for improvement. At Ordyx we work under the idea that we will never be done writing software. Ordyx is constantly evolving as is evidenced by the fact that our software is upgraded every two months. The upgrades include creative suggestions from our customers as well as innovative ideas generated by our staff. If you feel there is functionality missing in Ordyx or if you have a suggestion for a cool new feature, send us an email to firstname.lastname@example.org or click the Suggestions link in the Ordyx back office which you will find towards the top of the screen in every page. Suggestions sent via that email or the link will go directly to our Development Team who will promptly evaluate your request.
Ken from Dryburgh Abbey Hotel
I have just experienced 4 long months of frustration, poor communication and mis selling of Ordyx software for a busy hotel. Please don't buy this software it is a re hash of another system not up to date, not user friendly, no training given no 24/7 support, expensive, and bought software that simply does not meet the client needs .This software may be good for a restaurant or bar but for a hotel as they claim it simply doesn't work and charging to guests folio just does not exist. Also there is no contract signed between the parties and they appear to be happy to run a business on this premis hiding behind the fact that there is no contract so the client expectation cannot be met. The current president is a very poor communicator and this seems to infiltrate down the hierarchy of this organisation and I begin to wonder if he is actually in charge of this operation. If you are thinking of purchasing software form Ordyx I would advise against as will only be frustrating and plenty other software companies cheaper who can provide a more updated system. Please learn from our misfortune. I would positively rate this whole experience as a "0" but unfortunately I am unable to do so. I wonder if Ordyx will be quicker to respond to this review than they were are responding to our requests...I suspect they will. Well done you run highly positive, constructive and communicative organisation!
Corey from Specialty Beer Cellar
Employees number: 2-10 employees
Absolute garbage pos system. Old GUI with no control on button layout. Slow touch screens. Web based is BAD, doesn't always update when you hit receive if theres a server error. Poor interface. Back office offers no support to do batch modifies and is VERY clunky to navigate and view items.
It doesn't crash your computer.
Buy something else
Pradeep from Sangeetha Restaurants USA
- Value for money.
- Simple and easy to understand. Easy to maintain.
- Helpful support team. Provides 1-1 support (over days) for critical issues.
- Dated (UI & features). Whatever UI upgrades I've seen have been cosmetic.
- Not device agnostic (and I don't mean iOS; I mean devices within Apple); at least my version.
- No clear roadmap so don't know of coming upgrades/updates.
- No Voice-of-Customer input. I would like to know that holes in my workflow are being addressed. These are not bugs but things that fall through the cracks.
Thom from Creekside Alehouse and Grill
Our experience has bee favorable, for the most part. The product is good, Customer Service could be a bit better. Meaning responsive to requests for more flexibility in reporting and in setting up discounts and comps.
Anthony from Di Tullio's italain Market
iOS updates - that cause the software to fail - are crippling and become unacceptable when our customers can no longer process their transactions. A backup previous version would be a great option to revert to while the effects of the update are discovered. A numeric keypad needs to be the default keyboard when nembers need to be entered. The keyboard is very inefficient.
Rosane from Espeto Brazilian Steak House
Easy to use, fast and with a very good tecnical support. We are using Ordyx for more than a year and it's our third system since we open 8 years ago. Is the easiest to handle and we could base the system in an Apple Mini what means no freezes or scares.
david from Funky Buddha Brewery
The biggest con has been working with the mobile devices. I take into consideration the new updates that take place and understand the growing pains. So it's not as much of a concern. Ordyx has been helpful and patience with a lot of our issues with the mobile devices so I thank you for that. The follow up calls are essential to maintaining a good working relationship...I thank you for that as well.