ORDYX Standard from ORDYX POS is a cloud-based solution designed for bars and restaurants. The program allows users to stay connected to their business from anywhere around the world and includes the flexibility to use their own existing equipment while staying updated with the latest software upgrades.
With ORDYX, users gain access to several types of analytics reports, including Security, Labor, Customer Loyalty, and Inventory Tracking. The system is able to integrate with several different third-party applications including QuickBooks, HotSchedules, OpenTable, and ADP and processes deliveries via Google Maps. Since the system is cloud-based, ORDYX is compatible on iOS devices, is scalable to enterprise-level operations, and allows managers to remotely make authorizations – including voids and comps – from anywhere.
Michelle from MO BURGER INC.
Employees number: 51-200 employees
System has major flaws in reporting and we acitvely seeking new POS system. In addition TERRIBLE customer service on all counts. Do not go with this company.
Clunky interface, MAJOR reporting error, lack of customer service. In the face of these major issues we were not contacted by management and no effort was made to keep our business.
Response: Kristine, ORDYX POS
Date: May 2017
Thank you for your review. Your feedback is very important to us as we always want our customers to have a great experience when using our system. We are sorry to hear your experience was inconsistent with what our customers typically are accustomed to and we will take into consideration your feedback for improvement. At Ordyx we work under the idea that we will never be done writing software. Ordyx is constantly evolving as is evidenced by the fact that our software is upgraded every two months. The upgrades include creative suggestions from our customers as well as innovative ideas generated by our staff. If you feel there is functionality missing in Ordyx or if you have a suggestion for a cool new feature, send us an email to email@example.com or click the Suggestions link in the Ordyx back office which you will find towards the top of the screen in every page. Suggestions sent via that email or the link will go directly to our Development Team who will promptly evaluate your request.
Loyd from Bouncing Log Cafe
Tablet function, menu customization, fast response for cloud based service. Easy to train someone new to system
Individual preparations can not be colored red on the kitchen ticket. We need to cherry pick individual preparations if we need it to print in red. Example: temperature
Matthew from Paid In Full
It takes some time to learn all the ins and outs but when you have it it's can be very easy.
Back office reports. Prompt for tab! Mobil Alerts. Adjusting the timeout. The help center/zen desk.
The way you have to split tickets. How the happy hours are done. Customers can not do their permissions on their own.
William from Barrel of Monks Brewing, LLC
It is pretty flexible and not too hard to learn to use. Reporting is pretty good but could definitely be better.
Challenges getting the reporting information I need. Challenges with your support team either not knowing the answer or not getting back to me. Zero response on new features suggestions - no comment, no reply.
Ben from Viamede Resort
Employees number: 11-50 employees
It interfaces with out hotel software, that's about it.
Generally easy to train staff, being able to log in from anywhere to look at reports, generally inexpensive.
Ordyx is on the verge of being a great program, but a few quirks make it a very frustrating project at least once a month.
* Customer support is severely lacking. Payment issues from Ordyx' end once locked me out of the back end for several days. While some staff tried to help, calls were not returned, commitments to reprogram the menu were ignored, and managers generally didn't help at all. All of the issue was caused by Ordyx, but I never got an apology.
* Several issues were beyond tech support's means for 3 days, then another tech would solve it in a moment. Weird side menus that appeared on some items, or the system rearranging menu items at random because of a setting only Ordyx can change, required me to follow up for days before it was resolved.
* It would be helpful if tech staff signed names to e-mails, so I know who may be involved with the issue.
* Automatic timeout on back end means it's very tough to keep an eye on sales as the day progresses - what should be a 1-button refresh is 30 seconds.
* Closing and reopening store is a useless portion of the program - we don't do it, which means many reports just don't work.
* No ability to remove tip line from receipts.
* Weird phrasing on things (recipes instead of items) makes learning back end confusing.
Michael from Normandy Bar Inc
The quickness of transaction entry in a high volume environment and the backend management. Should not have to enter minimum number of words
Lack of customized searches in what should be a very flexible database format. Lack of automatic customized report generation on a routine basis. Easy physical inventory entry(barkeep app for example). Lack of feature request form with follow on status.
Corey from Specialty Beer Cellar
Employees number: 2-10 employees
Absolute garbage pos system. Old GUI with no control on button layout. Slow touch screens. Web based is BAD, doesn't always update when you hit receive if theres a server error. Poor interface. Back office offers no support to do batch modifies and is VERY clunky to navigate and view items.
It doesn't crash your computer.
Buy something else
Pradeep from Sangeetha Restaurants USA
- Value for money.
- Simple and easy to understand. Easy to maintain.
- Helpful support team. Provides 1-1 support (over days) for critical issues.
- Dated (UI & features). Whatever UI upgrades I've seen have been cosmetic.
- Not device agnostic (and I don't mean iOS; I mean devices within Apple); at least my version.
- No clear roadmap so don't know of coming upgrades/updates.
- No Voice-of-Customer input. I would like to know that holes in my workflow are being addressed. These are not bugs but things that fall through the cracks.
Thom from Creekside Alehouse and Grill
Our experience has bee favorable, for the most part. The product is good, Customer Service could be a bit better. Meaning responsive to requests for more flexibility in reporting and in setting up discounts and comps.
Anthony from Di Tullio's italain Market
iOS updates - that cause the software to fail - are crippling and become unacceptable when our customers can no longer process their transactions. A backup previous version would be a great option to revert to while the effects of the update are discovered. A numeric keypad needs to be the default keyboard when nembers need to be entered. The keyboard is very inefficient.
Rosane from Espeto Brazilian Steak House
Easy to use, fast and with a very good tecnical support. We are using Ordyx for more than a year and it's our third system since we open 8 years ago. Is the easiest to handle and we could base the system in an Apple Mini what means no freezes or scares.
Joe from California Pastrami.com
Pros : Overall It is a good product. I like the fact that I can see everything on my POS in real time. What my sales are and who is clocked in from anywhere in the world. Another feature that I look at everyday day is what the sales were on the same day last year. This feature is very useful to me because I watch my numbers everyday. It is very easy to update a menu item price or add new items. They have implemented some suggestions and they seem to continually have regular updates that have made improvements. I have used Ordyx for about 18 months now and have never had a system failure, other than user errors that we called in and they helped us fix it fast.
Cons: The inventory is not very easy to maintain , It needs to be set up to make it easier to input and update inventory items . The problem is the fact that you have to open multiple pages and do your own calculation for single counts and case counts. If you made an error on a price it is very difficult to make a correction. The customer support need some improvement , they have all been nice helpful except that most never identify themselves. I would be an improvement if the would train them all to say something like "Ordyx support this is ______ how can I help you" instead of a very quick "support " that you can not even understand. It has been many months that we have had to call them because we have not had any problems , but in the first few months there was a few calls. Also too much background noise makes it hard to understand them sometimes. Other than that they do a good job and have been open minded to improve.
Thank you Ordyx for making my life easier
david from Funky Buddha Brewery
The biggest con has been working with the mobile devices. I take into consideration the new updates that take place and understand the growing pains. So it's not as much of a concern. Ordyx has been helpful and patience with a lot of our issues with the mobile devices so I thank you for that. The follow up calls are essential to maintaining a good working relationship...I thank you for that as well.