POMePOS is a point of sale (POS) system designed for bakeries, cafes and fast food establishments. It deploys a cloud-based back-end component and a 10-inch Android-based Client application. The back-end of the program allows management to enter detailed information on items, adjust screen layouts and apply tax rates. It also provides managers access to sales reporting and inventory management. The Client application can function offline and, upon resumption of communication with a Web server, performs data uploads. Training and technical support is also provided at no additional charge.
POMePOS is an integral part of a larger family of business products maintained by TwinPeaks Online. They provide users with functionalities required by diverse businesses, including order entry, billing, accounts receivable, inventory control, purchase orders, raw materials management, recipe costing, lot item tracking, nutritional analysis and time clock management. These business software applications are all cloud based and integrate with one another.
Lorraine from Mabel's Bakery & Specialty Foods
Specialty: Other specialty retailer
Employees number: 51 to 100 employees
Despite sending a detailed requirements list to the vendor and seeing a demo, that the product clearly couldn't meet our needs was evident during implementation. That should have been the end of the story, not happy that I was oversold but fine we could cancel. Or could we? Monthly billing started and may still be ongoing. A promised refund of the first monthly billing never came through, second month, billing appeared again. Again a promise for refund on May 6th and nothing. I now have to go through the time consuming process of having my credit card company deal with it. One of the customer service reps was a pleasure to deal with but calls were never returned in a timely fashion (except of course during the sales process).
The sales representative didn't listen, talked over me and rambled on and on. I dreaded having to speak to him. Then they lied about my refund that I am still waiting for one month later.
Do not give your credit card until after you have thoroughly used the product during the trial period.
Jeff from Ali's Cookies
Specialty: Other specialty retailer
Employees number: 11 to 20 employees
Having personally sold software in the past, I know what goes on within the industry. I can attest to Twin peaks doing what is right by the customer, and going above and beyond the black and whit fine print of a contract or license. Twin Peaks did what was right in terms of licenses and users in my unique situation even though the contract might have said otherwise. These are very honorable people which is very hard to come by in today's day and age. Therefore they have my continued support.
Any software implementation has it's own set of challenges at both ends. keeping everything in perspective, there isn't anything I don't like about this product or vendor. some custom items were slow to be developed, but it was not their fault, and I respect the fact that I was the ONLY client requiring this customization, which was provided at no additional charge
Don't just look at flashy pretty demos. Functionality and reliability are way too important. At the end of the day, the most important factor in my mind is the company and people you are dealing with. Will you be treated as an individual or as a number. Will you be able to develop a 'relationship" with the company. Will they tweak the SW for you, or do you have to take it as it is.