Octahedron’s SWIM (Savings with Improved Management) is a web-based point of sale thoughtfully designed for independent jewelers. It offers a robust, standalone Point of Sale, in addition to applications for Retail Accounting, Customer Management, and Inventory Management. We think SWIM is a great fit for independent jewelry retailers with up to 30 stores.
100% web-based, SWIM allows users to run their business from anywhere. It offers RFID support and barcoding to help retailers manage their stock; since it’s jewelry-specific it tracks all the way down to stone type, size, cut, color, clarity, and more. SWIM’s calendar functionality allows jewelers to schedule service by timeframe, customer, and staff member; no more forfeiting revenue due to double-booking.
One thing we really like about SWIM is the priority placed on customer service. With mobile POS, staff can complete sales transactions anywhere in the store, and customers have the option of electronic or paper receipts. Customers can be reminded of upcoming events, scheduled services, loyalty program information, and more via text message, letter, or email. SWIM’s Customer Management application helps staff provide meaningful service by giving them access to wish lists, purchase histories, and previous communications.
SWIM is offered on an affordable monthly pricing plan, with no upfront costs; upgrades and training are included. We recommend it for small to mid-sized independent jewelers looking to streamline operations and increase customer satisfaction.
Dan from Timothy Roe Fine Jewellery
Employees number: 21 to 50 employees
This is a great piece of software. All hosted in the cloud so no worrying about offsite backups, yet all secure encrypted and safe. All our staff can use it no problem. Great for tracking repairs and custom work for jewellers with workshops. Email or SMS receipts to customers rather than printing if you prefer (printing is still easy if you need it), send a customer an SMS to let them know their quote or item is ready. Clean well designed user interface. Easily access sales data in a number of different report templates, or export as a csv file and create your own in Excel/Numbers.
Can be accessed anywhere - on a phone, tablet, computer - does not matter what OS you use.
Octahedron do listen if you have suggestions for improvements.
The time difference with Swim being based in Australia and us being in the UK can be challenging if there is a glitch, but this is a once in a blue moon situation, its been really smooth for at least a year - no downtime at all.
Try it. Set up a free trial and use the software - its a website so you do not even need to install anything. Other systems come with in store demos and pushy sales people adding on extra base stations, screens and cash drawers. This comes with a trial where you can work out, over a couple of months if you want, if the software is for you or not. If you have any questions, just pop an email over to the support team and expect a reply waiting for you the next morning.
Susan from PHXVA
Specialty: Health & personal care
Employees number: More than 1,001 employees
Easy to use, user friendly and reliable software with wonderful customer service representatives available for me whenever I need additional assitance or have questions.
I think everything is fine as is. I cannot think of anything that you can improve upon at this time.
Continue doing what you are doing. Everything is great.
Ralph from Vandenberg's Jewellers
Date: August 2011
Vandenberg's Jewellers in Edmonton, Alberta Canada is a smaller custom carriage trade jeweler that specializes in custom manufacturing. We are a bit unique in that close to 75 percent of what we sell is designed and manufactured in-house.
We were previously with another software company, and suffice it say that there were far too many problems with the system and with them to try to mention here. Let's just say that we felt a need to find an alternative.
Then I heard about SWIM. After paying thousands of dollars on software and "upgrade costs" and "service contract fees", etc., with the previous company, it was a breath of fresh air to see that SWIM was more like a monthly rental.
We tried it out, and after a fairly short transition period, we were up and running. We found the whole experience amazing. Granted, that might have been tainted by our previous experience, but it was great. Real people answered the phone when we had a problem - at almost any hour - and they didn't "pass it on to someone who will get back to you" (who never would); they helped to solve the problem, or would teach us how to do something right then and there.
To sum it up, I wouldn't hesitate to recommend SWIM to anyone. I can't state enough the differences between them on other experiences I have had. Really, just go for it.
Craig from Gilletts Jewellers
Date: June 2011
Its a no-brainer here. SWIM is simply the best software for our business. We struggled for years with stock control and intimate knowledge about our business. I knew what was going on in the business, at great pain I might add, but my staff had no idea. SWIM bridged the gap. We went from $1M turnover to $6M turnover in 5 years. That's more than a million dollars growth every year, just from knowing more about my business. SWIM was the tool that allowed me to do that.
Before SWIM we were using manual books to keep track of stock. Archaic I know, but there simply was no system out there that met our needs. SWIM was the answer that solved all our business needs.
The staff love SWIM. You don't know how much you rely on something until the power goes out or for some reason and you cant use it. (This was never SWIM's fault; it is bulletproof). We use the software to manage our store sales and also to control the online sales that constitute a large part of our business. SWIM sends and receives all the data from our website sales, which is just more than we could have ever asked for in a software suite. I say suite because that's what it really is - not just one thing, but many things all bundled into one. Our staff use iPads to show customers our stock and make sales straight from the iPad itself. In fact, there is not much in the store now that SWIM doesn't have a hand in.
It is simply the most intuitive and easy-to-use software. Even when we have new staff they are able to self learn the system. I am super excited too because they have just sent me my RFID package that will once again transform our stock control
The support is great. Very friendly staff and they answer the phone every time within the first 3 rings. You can test this out if you like. Simply wonderful. They always get what I need fixed or offer solutions to questions I have. They even tap into the system over the Internet if I really get stuck and do it all for me.
I could go on all day but simply put, value for money, there is nothing that comes close. Why would you pay tens of thousands of dollars for software? SWIM runs my entire business and my phone costs more than it does.
Our business could not run without SWIM.
Alan from Tiare Black Pearl
Date: May 2011
The major advantage for us is record keeping - of sales and stock - but also for label printing, sales and financial reports. It has added a level of professionalism to our approach. It is particularly useful to be able to press a couple of keys and find out what is the cost and retail value of my stock at any one time. The software is relatively easy to use and the support is personal right up to the Managing Director.
Highly recommended for the user-friendly nature of the product, the fact that it is updated regularly to take account of new technology and approaches and the friendly interface with staff and management.
Keith from Regal Jewellers Traralgon
Date: May 2011
Wonderful system. Have been using for many years and look forward to using for many more.
Sigrid from River Plaza Jewellers
Date: May 2011
The system every Jeweler should have. A true Marketing Tool with many new features now, including some templates for Direct Mail Campaigns. Jewelers need to understand their Markets, this system puts them on the way. Absolutely affordable, in fact, so affordable and full of great features that we considered taking it into our new business in the Office Supplies Industry.