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SWIM Jewelry Store POS Software
 | 5 Reviews (4.9/5) |
Octahedron’s SWIM (Savings with Improved Management) is an excellent web-based point of sale and inventory management program for the independent jeweler. We currently recommend SWIM to independent jewelry retailers with up to 30 stores.
SWIM is a complete retail system for jewelry retailers. The software offers inventory and vendor management, workshop management, CRM, business intelligence, POS, RFID (radio frequency indentification), email and SMS marketing and jewelry-specific functionality to track stone types, sizes, cuts, colors, clarity, and more.
The system is web-based with the data and server located in your store (your data is not stored on the internet). Because it can be accessed via any web browser, this retail system can be used with any operating system and accessed from any computer within the store, and any computer or device with an Internet connection including iPads. SWIM is offered on a monthly pricing plan, with no upfront costs and no lock in period or contract.
SWIM has won numerous awards, including best retail technology product. Octahedron offers 24/7 support with SWIM, featuring online customer service, and interactive learning tools on the web.
5 Reviews of SWIM
Overall rating
The system every Jeweler should have. A true Marketing Tool with many new features now, including some templates for Direct Mail Campaigns. Jewelers need to understand their Markets, this system puts them on the way. Absolutely affordable, in fact, so affordable and full of great features that we considered taking it into our new business in the Office Supplies Industry.
Overall rating
Wonderful system. Have been using for many years and look forward to using for many more.
Overall rating
The major advantage for us is record keeping - of sales and stock - but also for label printing, sales and financial reports. It has added a level of professionalism to our approach. It is particularly useful to be able to press a couple of keys and find out what is the cost and retail value of my stock at any one time. The software is relatively easy to use and the support is personal right up to the Managing Director.
Highly recommended for the user-friendly nature of the product, the fact that it is updated regularly to take account of new technology and approaches and the friendly interface with staff and management.
Highly recommended for the user-friendly nature of the product, the fact that it is updated regularly to take account of new technology and approaches and the friendly interface with staff and management.
Overall rating
Its a no-brainer here. SWIM is simply the best software for our business. We struggled for years with stock control and intimate knowledge about our business. I knew what was going on in the business, at great pain I might add, but my staff had no idea. SWIM bridged the gap. We went from $1M turnover to $6M turnover in 5 years. That's more than a million dollars growth every year, just from knowing more about my business. SWIM was the tool that allowed me to do that.
Before SWIM we were using manual books to keep track of stock. Archaic I know, but there simply was no system out there that met our needs. SWIM was the answer that solved all our business needs.
The staff love SWIM. You don't know how much you rely on something until the power goes out or for some reason and you cant use it. (This was never SWIM's fault; it is bulletproof). We use the software to manage our store sales and also to control the online sales that constitute a large part of our business. SWIM sends and receives all the data from our website sales, which is just more than we could have ever asked for in a software suite. I say suite because that's what it really is - not just one thing, but many things all bundled into one. Our staff use iPads to show customers our stock and make sales straight from the iPad itself. In fact, there is not much in the store now that SWIM doesn't have a hand in.
It is simply the most intuitive and easy-to-use software. Even when we have new staff they are able to self learn the system. I am super excited too because they have just sent me my RFID package that will once again transform our stock control
The support is great. Very friendly staff and they answer the phone every time within the first 3 rings. You can test this out if you like. Simply wonderful. They always get what I need fixed or offer solutions to questions I have. They even tap into the system over the Internet if I really get stuck and do it all for me.
I could go on all day but simply put, value for money, there is nothing that comes close. Why would you pay tens of thousands of dollars for software? SWIM runs my entire business and my phone costs more than it does.
Our business could not run without SWIM.
Before SWIM we were using manual books to keep track of stock. Archaic I know, but there simply was no system out there that met our needs. SWIM was the answer that solved all our business needs.
The staff love SWIM. You don't know how much you rely on something until the power goes out or for some reason and you cant use it. (This was never SWIM's fault; it is bulletproof). We use the software to manage our store sales and also to control the online sales that constitute a large part of our business. SWIM sends and receives all the data from our website sales, which is just more than we could have ever asked for in a software suite. I say suite because that's what it really is - not just one thing, but many things all bundled into one. Our staff use iPads to show customers our stock and make sales straight from the iPad itself. In fact, there is not much in the store now that SWIM doesn't have a hand in.
It is simply the most intuitive and easy-to-use software. Even when we have new staff they are able to self learn the system. I am super excited too because they have just sent me my RFID package that will once again transform our stock control
The support is great. Very friendly staff and they answer the phone every time within the first 3 rings. You can test this out if you like. Simply wonderful. They always get what I need fixed or offer solutions to questions I have. They even tap into the system over the Internet if I really get stuck and do it all for me.
I could go on all day but simply put, value for money, there is nothing that comes close. Why would you pay tens of thousands of dollars for software? SWIM runs my entire business and my phone costs more than it does.
Our business could not run without SWIM.
Overall rating
Vandenberg's Jewellers in Edmonton, Alberta Canada is a smaller custom carriage trade jeweler that specializes in custom manufacturing. We are a bit unique in that close to 75 percent of what we sell is designed and manufactured in-house.
We were previously with another software company, and suffice it say that there were far too many problems with the system and with them to try to mention here. Let's just say that we felt a need to find an alternative.
Then I heard about SWIM. After paying thousands of dollars on software and "upgrade costs" and "service contract fees", etc., with the previous company, it was a breath of fresh air to see that SWIM was more like a monthly rental.
We tried it out, and after a fairly short transition period, we were up and running. We found the whole experience amazing. Granted, that might have been tainted by our previous experience, but it was great. Real people answered the phone when we had a problem - at almost any hour - and they didn't "pass it on to someone who will get back to you" (who never would); they helped to solve the problem, or would teach us how to do something right then and there.
To sum it up, I wouldn't hesitate to recommend SWIM to anyone. I can't state enough the differences between them on other experiences I have had. Really, just go for it.
We were previously with another software company, and suffice it say that there were far too many problems with the system and with them to try to mention here. Let's just say that we felt a need to find an alternative.
Then I heard about SWIM. After paying thousands of dollars on software and "upgrade costs" and "service contract fees", etc., with the previous company, it was a breath of fresh air to see that SWIM was more like a monthly rental.
We tried it out, and after a fairly short transition period, we were up and running. We found the whole experience amazing. Granted, that might have been tainted by our previous experience, but it was great. Real people answered the phone when we had a problem - at almost any hour - and they didn't "pass it on to someone who will get back to you" (who never would); they helped to solve the problem, or would teach us how to do something right then and there.
To sum it up, I wouldn't hesitate to recommend SWIM to anyone. I can't state enough the differences between them on other experiences I have had. Really, just go for it.
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