SWIM Jewelry Store POS Software


 

Octahedron’s SWIM (Savings with Improved Management) is a web-based point of sale thoughtfully designed for independent jewelers. It offers a robust, standalone Point of Sale, in addition to applications for Retail Accounting, Customer Management, and Inventory Management. We think SWIM is a great fit for independent jewelry retailers with up to 30 stores.

100% web-based, SWIM allows users to run their business from anywhere. It offers RFID support and barcoding to help retailers manage their stock; since it’s jewelry-specific it tracks all the way down to stone type, size, cut, color, clarity, and more. SWIM’s calendar functionality allows jewelers to schedule service by timeframe, customer, and staff member; no more forfeiting revenue due to double-booking.

One thing we really like about SWIM is the priority placed on customer service. With mobile POS, staff can complete sales transactions anywhere in the store, and customers have the option of electronic or paper receipts. Customers can be reminded of upcoming events, scheduled services, loyalty program information, and more via text message, letter, or email. SWIM’s Customer Management application helps staff provide meaningful service by giving them access to wish lists, purchase histories, and previous communications.

SWIM is offered on an affordable monthly pricing plan, with no upfront costs; upgrades and training are included. We recommend it for small to mid-sized independent jewelers looking to streamline operations and increase customer satisfaction.

 

Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

17 Reviews of SWIM

 

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Software Advice Reviews (8)
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Showing 1-8 of 8

Amber from Ambrosia
Specialty: Jewelry
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Lots of features, poor service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great functions for this software, but could have been more user friendly. They also don't help teach you the basics.

Pros

This software had all the services that I was looking for our jewelry store. Showed it had inventory tracking, repair tracking, appraisals, and we could organize our clients.

Cons

It is very difficult to "teach yourself" this software. I can usually figure everything out, but this was difficult. I scheduled 2 walk-throughs to learn the program, but On Swim never called me. I emailed them numerous times to rechedule and I never received reply. Very disappointed in their lack of service.

 
 

Dan from Timothy Roe Fine Jewellery
Specialty: Jewelry

April 2015

April 2015

Fantastic software for a jewellery store of any size

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This is a great piece of software. All hosted in the cloud so no worrying about offsite backups, yet all secure encrypted and safe. All our staff can use it no problem. Great for tracking repairs and custom work for jewellers with workshops. Email or SMS receipts to customers rather than printing if you prefer (printing is still easy if you need it), send a customer an SMS to let them know their quote or item is ready. Clean well designed user interface. Easily access sales data in a number of different report templates, or export as a csv file and create your own in Excel/Numbers.

Can be accessed anywhere - on a phone, tablet, computer - does not matter what OS you use.

Octahedron do listen if you have suggestions for improvements.

Likes Least

The time difference with Swim being based in Australia and us being in the UK can be challenging if there is a glitch, but this is a once in a blue moon situation, its been really smooth for at least a year - no downtime at all.

Recommendations

Try it. Set up a free trial and use the software - its a website so you do not even need to install anything. Other systems come with in store demos and pushy sales people adding on extra base stations, screens and cash drawers. This comes with a trial where you can work out, over a couple of months if you want, if the software is for you or not. If you have any questions, just pop an email over to the support team and expect a reply waiting for you the next morning.

 
 

Susan from PHXVA
Specialty: Health & personal care

December 2014

December 2014

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy to use, user friendly and reliable software with wonderful customer service representatives available for me whenever I need additional assitance or have questions.

Likes Least

I think everything is fine as is. I cannot think of anything that you can improve upon at this time.

Recommendations

Continue doing what you are doing. Everything is great.

 
 

Ralph from Vandenberg's Jewellers

August 2011

Date: August 2011

 

Craig from Gilletts Jewellers

June 2011

Date: June 2011

 

Alan from Tiare Black Pearl

May 2011

Date: May 2011

 

Keith from Regal Jewellers Traralgon

May 2011

Date: May 2011

 

Sigrid from River Plaza Jewellers

May 2011

Date: May 2011

 
 
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