The EDGE by Abbott & Shapiro is a comprehensive software system for independent jewelers with between one to five stores and up to 20 users. It offers industry-specific touches such as drop-down menus for selecting diamond clarity and jewelry chain types.
Inventory management is one of The EDGE's strongest applications. Bar code scanning and integration make it easy to add, manage and track products in your system and on your shelves.
Building up your customer relationships with The EDGE's robust marketing tools. The system can pull up clients' names based on name, location, anniversary date or other search fields. Create anniversary postcards and seasonal mailers customized with your clients' names and special dates.
The EDGE offers an integrated suite that includes point of sale, inventory management, customer management and e-commerce applications. The system interfaces with QuickBooks Pro for intuitive accounting. The software is built on the Microsoft .NET platform, and is installed directly on your computer system. The EDGE is backed by the largest tech support staff in the jewelry POS industry.
The EDGE currently serves nearly 2,000 stores nationwide. Abbott & Shapiro is a Microsoft Gold Certified Partner and was one of the first businesses to offer Windows 7-compatible software.
Grace from Merrit Simpson Group at Keller Wiliams
Specialty: Other specialty retailer
Employees number: 2 to 5 employees
The ability to incorporate our idx software. It is actually easier than using the MLS
It really brands your company and not you as an individual. It tends to look very corporate and not personalized.
Insightly, does not brand you specifically but has a great system for reminders and tasks.
Jennifer from Grunwald & Kiger Fine Jewelers
Employees number: 2 to 5 employees
I like how it is organized, and the company is very helpful.
It would be nice to have access to past webinars for reference.
If you have very little or no computer experience, take a basic computer class!
Joseph from MMS
Specialty: Electronics & appliances
Employees number: More than 1,001 employees
Excellent customer/business support available all hours of the day/night, 24/7. They have a knowledgeable support staff.
Some of the product functions are not as clear as they can be. They are not intuitive. Understanding them takes increased effort.
In advance preparation for an evaluation would help with the quality of the assessment. Perhaps a team evaluation would provide better input.
Ken from ups
Specialty: General merchandise
Employees number: 101 to 500 employees
Easy to use and easy to work with. Very minimal training required.
The cost is a little on the high side but the value is good.
Shop the market and find the correct software for your business. Each offers a little something different and unique.
San from student
Specialty: Health & personal care
Employees number: 1 employee
Easy to use. Saves me time and a lot of frustration that I experienced with other products.
Costs more than I'd like to spend. As a new establishment I need to save money where I can.
Using surveys is helpful. Giveaways draw users in. Similiar marketing to surveys are good too.
Beth from Scott's Custom Jewelers
Employees number: 6 to 10 employees
I like that it's intuitive; the categories make sense for both reporting and setting up.
The setup is very labor intensive, but it's worth it because in the end, you'll have your data exactly how you want it. I was unprepared with how many hours it would take to set it up for my stores.
Budget time for the setup and have patience! Also, implement The Edge slowly so that employees master each phase of the program.