The EDGE by Abbott & Shapiro is a comprehensive software system for independent jewelers with between one to five stores and up to 20 users. It offers industry-specific touches such as drop-down menus for selecting diamond clarity and jewelry chain types.
Inventory management is one of the applications that provide features such as bar code scanning and integration that makes it easy for users to add, manage, and track products in the system and on the shelves.
The EDGE's marketing tools help in building customer relationships. The system can pull up clients' names based on name, location, anniversary date or other search fields. Create anniversary postcards and seasonal mailers customized with your clients' names and special dates.
The EDGE offers an integrated suite that includes point of sale, inventory management, customer management, and e-commerce applications. The system interfaces with quickbooks Pro for intuitive accounting. The software is built on the Microsoft.NET platform and is installed directly on the computer system.
Jennifer from Grunwald & Kiger Fine Jewelers
I like how it is organized, and the company is very helpful.
It would be nice to have access to past webinars for reference.
If you have very little or no computer experience, take a basic computer class!
Beth from Scott's Custom Jewelers
I like that it's intuitive; the categories make sense for both reporting and setting up.
The setup is very labor intensive, but it's worth it because in the end, you'll have your data exactly how you want it. I was unprepared with how many hours it would take to set it up for my stores.
Budget time for the setup and have patience! Also, implement The Edge slowly so that employees master each phase of the program.