Pixie vs Firm360

RATING:

4.8

(32)

Pixie has 32 reviews and a rating of 4.75 / 5 stars vs Firm360 which has 125 reviews and a rating of 4.7 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.8 (32)
4.7 (125)
Ease-of-Use
5 / 5
4.5 / 5
Value for Money
5 / 5
4.5 / 5
Customer Support
5 / 5
5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
February 24, 2023
February 21, 2024
Pros/Cons
  • Pros

  • Setting up jobs on the fly from emails is very useful and the email integration is wonderful, nothing gets lost if you keep track of it all. Setting up workflows helps to keep jobs in mind.
  • Setting up Pixie from the start was easy. Adding workflows and tasks is straightforward without having to go though any intensive training.
  • Cons

  • Keeping track of the emails is in itself hard work, Pixie helps to manage it but there is no getting away from them.
  • The lack of a true client portal and the inability to add internal notes to tasks/workflows and emails.
Read all user reviews
  • Pros

  • We like that we can see at a glance on our dashboard what work we have assigned to us as it comes in and the appropriate staff check in the projects.
  • The staff are very helpful and always timely. The Invoice creation process was smooth and saved me a lot of time.
  • Cons

  • In viewing the project history, it is hard for me to follow the steps as the go from step to step.
  • Nothing that I've seen yet other than the pain of changing software.
Read all user reviews
Pricing Range
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

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2024

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos