- The Blacksmith team are experts in Food Service industry, - In the forefront of the direction of Food Service Trade. - Forge System is very intuitive and can be customized to meet our business needs, and provides ability to evolve along with Food Service Industry. - We are currently reviewing upgrading to the newest version in 2018. - Continuously adding system efficiencies into system or process to account complexities that we are faced with - Network of Blacksmith customers - Bi Annual Blacksmith meetings

Functionality of the system was great. Once you had a promotion in place, you could duplicate the promotions and just update the key information (customer, dates, deal allowance). If you were dealing with a distributor, you were able to add additional indirect customers if you dealt with multiple independents to reconcile invoices. You were not forced to add individual promotions for each independent retailer.

If there were too many users on during any particular period, it would bog down the system. This usually happened during planning sessions when 40+ users where on at the same time.

The overall experience for the first year was not what was expected. The features and functionalities would be great if it worked, however, the data was incorrect and it took over 9 months to find out that a refresh wasn't happening between Forge and Forge Analytics. The initial customer service experience was also poor and not helpful. Recently we received better customer service when we were provided with a different group of individuals to help us. There is no ownership on customer service on validating that the data between the systems are running appropriately. We constantly have to catch the issues and report them.

The quicker processing of the deductions and billbacks feature in Forge. The detailed billback reports in Forge Analytics are also great because of how much data you can include in the report.

The concept of the system is actually a great concept. The functionality though needs improvement. Forge and Forge Analytics needs to be consistent in refreshing between systems. The contract management piece in Forge is a great feature, however, it provides too much flexibility for sales to enter contracts and easily revise or duplicate them which in turn causes errors on the Forge Analytics report.

Forge has been a great help to our organization. It has helps us get our arms around a very difficult to manage piece of the Foodservice business.

The Forge system is very user friendly. The system allows all organizations within a company to understand the effect that the distributor and operator programs have on profitability. Forge allows companies to keep all of their programs in one place so the data and information is accessible to sales, management, finance and reconciliation/settlements departments

The Forge software can be overwhelming to new users. But once the users get a chance to work with the system for a while, they will become very adept at using it.

My overall experience with GoSimple is very good you have everything you need in one system easy to use and track and see claims and run reports. I also like that you can see all categories on Home page so you know what category is priority and let's you know when contracts are expiring

What I like the most of this software is that you can keep track on claims and deductions so companies won't double dip such as rebates and etc. It's also nice that you can run reports and have the option to imported it in excel. It's been very useful for our company and also saving a lot of money on the long run

What I like the least about the software is that I wish the check numbers would show in more places like in the pending category other than that I do like it very much it's pretty much straight forward and very easy to use