About ePayPolicy

ePayPolicy is a payment processing solution that helps businesses accept insurance payments through various processing methods including credit cards and ACH electronic funds transfers. It enables managing general agents (MGAs) and insurance brokers to collect and send funds on a centralized dashboard.

It lets administrators customize payment pages by adding a brand logo, graphical images, custom text in the notes field and disclaimers for insureds to review. Features of ePayPolicy are data management, reporting, user permission control, email reminders, PCI compliance review, auditing and more. Additionally, the application allows customers and business owners to receive real-time payment receipts and notifications for rejected ACH transactions via emails.


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Supported Operating System(s):

Web browser (OS agnostic)

12 Reviews of ePayPolicy

Average User Ratings

Overall

4.83 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(10)

10

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 12 results

May 2020

Melyssa from Correll Insurance Group

Verified Reviewer

Company Size: 201-500 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

ePayPolicy is a Champion Partner

The customer service experience is exceptional and I couldn't be more pleased with the decision to engage them for epayment. As the only vendor at the time which integrated with our Vertafore product I initially felt captive in selecting them, but they are a delight to work with and our customers love it as well!

Pros

This software could not be easier to use. The pricing makes it a no-brainer to offer epayment options to clients and the portal is very quickly set-up and customized.

Cons

I wish we would customize the skin or colors for our branding.

May 2020

Tracy from JDCO CORP/ DuBose Insurance

Company Size: 11-50 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Don't want to work with out it.

We are able to close files faster without having to wait for paper checks to arrive in the mail.

Pros

ePayPolicy is such a user friendly software. I love that a customer and take care of a transaction in minutes and we don't have to wait for a paper check to arrive weeks later in the mail.

Cons

We've been using ePayPolicy for several years and we haven't had any bad experiences.

Reasons for Choosing ePayPolicy

The user friendly software and customer service team!

June 2020

Nik from SPARTAN INSURANCE SOLUTIONS

Verified Reviewer

Company Size: 2-10 employees

Industry: Insurance

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2020

IMPROVE YOUR CLIENT EXPERIENCE

Our experience has been all positive. Any issue is resolved in a timely manner and most importantly our clients appreciate the ease of use.

Pros

ePay Policy does a fantastic job of creating a payment portal for your agency to use in order to handle payments easily for clients. It will integrate with most AMS allowing for easier bookkeeping.

Cons

There is nothing not to dislike about this software. It does exactly what they advertise and the price is right.

May 2020

Mason from NIP Group

Company Size: 51-200 employees

Industry: Financial Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Great Service!

Overall it has been great. We have shifted a large share of our payments online with this vendor and the costs are paid directly by the insureds. We do not have to deal with the regularity fees and such.

Pros

This allows our clients to pay however they want and when they want. The recurring feature lets insurers set up their payments and not think about the monthly invoices. And now with COVID-19 our company is so happy we have this set up to receive payments when we are all working remotely.

Cons

When setting up recurring payments there is no ability to edit anything. It is either what you set up or cancel it and start over. It does not pull from our client manager either. So insurers who have endorsements have to cancel and set up their payments again.

Reasons for Choosing ePayPolicy

The effort of payment and setting up recurring payments is o. The user and not our staff.

May 2020

Laura from Jaw insurance

Company Size: 2-10 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Epay

Epay is excellent to use during this stay at home work life

Pros

Ease of use and ease of receiving payments from our clients

Cons

It’s very easy to use :... no cons in using