Expensify

RATING:

4.4

(1084)

About Expensify

Expensify works as a cloud-based business accounting system that is designed to manage expenses and transactions using real-time data processing. The platform allows businesses to maintain different summaries of various accounts along with date calendars to keep track and maintain transparency. Expensify effectively uses different ratios, including debt-to-income ratios, to maintain a healthy balance. The powerful tools on it help track travel expenses by calculating the amount of time spent by a user on a particular project or by calculating the miles that personnel has traveled. For international travel, the system easily converts currencies and provides accurate records by using purchase receipt photos or copies. In addition, automating the entire expense calcul...

Expensify Pricing

For pricing details, visit: https://use.expensify.com/pricing. Streamline your expense management workflow with a six week free trial!

Starting price: 

$20.00 per month

Free trial: 

Available

Free version: 

Available

Expensify's expense management, receipt scanning app, and corporate credit card pictured.
Slide 1 of 2

Expensify Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4.5

Most Helpful Reviews for Expensify

1 - 5 of 1,043 Reviews

David

2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed October 2021

Simple and intuitive

User Profile

Nasko

Verified reviewer

Food & Beverages, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed March 2022

Save Time and Money by Using Expensify

Overall very happy with Expensify as a solution that allows me to have all my expenses organized in one place. Would highly recommend using it, especially for its feature that allows me to attach digital images of the receipts to each expense item. It has a great option to submit and send expense reports to multiple people. If you are using Expensify across mutliple users, all the information is easily accessible by every team member.

PROS

A great solution to keep all my expense reports in one place, with a great option to attach PDFs of receipts and/or images of receipts. Expensify can pull data directly from my credit card statements and that feature alone saves a lot of time of manual entering numbers and vendors.

CONS

It can get a little too much to configure in the beginning and navigating down to expense categories is not the easiest to do - it takes time to find things around that I could customize but once these are all in place, using Expensify is fairly easy. Expensify creates automatic names for your reports - make sure you change them to something that makes sense to you and your accountants or everyone will wonder what Expense Report 234902u5435242ewd is for.

Reason for choosing Expensify

Expensify allowed me to start using it immediately, without having to wait for multiple approvals and reviews by other members of our team. The main complaint was that our credit cards were already generating a report (not true! they generate a statement!) but those statements didn't allow attaching digital images of receipts and expenses.

Rebecca

Non-Profit Organization Management, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed September 2022

Expensify - The Easy to Use & Manage Expense System

PROS

Expensify has a great UI for users and is a very easy system to manage. It's easy and fast to submit and approve expense reports, including when staff are traveling. Expensify is so much simpler than some of the other expense management software (e.g. Concur). Some Finance Teams seem to think that going with a more complex software. However, I've found that while Expensify does not have as many "lock down" features as other software, allows us to easily manage expenses and move things forward quickly. When you balance administrative features and user UI/expense management, I would always go with the latter. Getting those expense reports is the most important, and Expensify makes that easy and simple!

CONS

Expensify's largest drawback is their customer service. For smaller companies at least, there is no account manager and we can only receive support via chat/email. This can be a huge challenge when the integration breaks or something complex needs to change.

Reasons for switching to Expensify

Concur was very expensive and had too many features for our size company. Concur was also not user friendly at all and was very difficult to navigate. Expensify was a great replacement and we've been happy since our switch 4+ years ago.

Anonymous

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2018

Expensify overcharges for their "Corporate" platform and becomes useless once your bank feed breaks.

Was ok and saved time, before it broke.

PROS

Ease of launch, mobile app works decently well. Onboarding support was decent, but sadly short-lived. They still offer monthly pricing. If you're tempted to try their Corporate or higher plan, DO NOT sign on to their annual pricing plan, see below for why.

CONS

Google "expensify known issues". Review the list of the corporate cards that they don't support. Be aware that they are not disclosing the many other corporate cards that their platform doesn't support. If you're lucky enough to use one of the corporate cards that they are currently supporting, be aware that their connection to your bank feed can break at any time. Generally, this will happen after your promotional period has ended and after your onboarding support contact has moved on. Once the bank feed breaks you're left with only chat support, which will take an average of 12 hours or more to respond to you. When chat support responds, it's clear that they are pasting from support scripts that have no relevance to your situation. Most responses will assume you're on a Team plan, and initially offer troubleshooting steps aimed at those clients. You'll have to explain that you're a Corporate client. Once you explain this, you'll wait another 12 hours for a response from someone who hasn't read the prior communication chain and you'll have to explain yourself again. this sort of back-and-forth goes on for some time. Eventually you'll get them to admit that the only work-around for a broken corporate card bank feed is a manual CSV import through each individual's account. Don't expect any meaningful response or acknowledgement if you bother to question the fees you're paying for broken corporate access. They will not listen and will not offer any discount or refund.

Vendor Response

Hi there, thank you for leaving your feedback! I apologize for the issues you've run into but definitely want to clarify a few things: Re: corporate card connections. Bank connections may break for any variety of reasons, including (but is not limited to) bank maintenance, connection issues, changes in usernames/passwords, and more. Unfortunately most of these are out of our hands, but we do keep an updated list of known issues here: https://docs.expensify.com/setup-for-submitters/advanced-configuration-for-submitters/bank-import-faqs-and-known-issues. Re help responses. We definitely don't want to have you waiting 12 hours for a response and it doesn't help that there are a lot more help requests coming in at the end/beginning of a month around billing time. I've let the team know of your concerns and will continue to improve on our response times, especially during busy periods. Thanks for bringing these issues to our attention!

Replied January 2018

Cristina

Computer Software, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed January 2024

Easy Expense Management System

PROS

As an accountant I really appreciate its expense mapping and the way it integrates with NetSuite. I like the workflow, the reports, and the automations that are included to flag any errors!

CONS

I don't have any complaints, I do feel that the use and cost ratio is not supportive for smaller companies but for high volume expenses this is an absolute MUST HAVE.