CSG Forte

RATING:

4.5

(81)

About CSG Forte

At CSG Forte, we make it easy for you to accept card payments online, in person or over the phone. And with CSG Forte, you can also quickly access your payment funds the same day with Same Day ACH. CSG Forte provides a single source end-to-end payments platform that can be customized to help businesses increase operational efficiency and streamline payments management, including transaction monitoring, dispute management, reporting and analytics, and more. It allows users to integrate the platform with your existing system to process omnichannel payments and offer agnostic payment acceptance. With CSG Forte, you can turn what was once a cost center into a revenue generator, by boosting your bottom line and improving the customer experience with our revenue optimizati...
Dex Client Payments Portal Reporting Dashboard

CSG Forte Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for CSG Forte

1 - 5 of 81 Reviews

Kevin

Facilities Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2019

Review of Forte

Good

PROS

We use it a payment processing tool for Nexudus for our coworking space. It works. Great customer service

CONS

The admin interface is a bit clunky, but we're figuring it out

Reason for choosing CSG Forte

Easier integration with the tool we're using

Reasons for switching to CSG Forte

Cheaper and easier ACH bank transfer option

Vendor Response

Hi Kevin. Thanks for taking the time to provide your feedback. We do appreciate it! Our support team is available to help you through the admin interface if you'd like. They are available to answer any questions you may have, at any time.

Replied June 2019

Matthew

Real Estate, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2019

Fort Payment Systems

Once set up this works flawlessly in the background. I had very very good help from their IT to get it linked to my webpage. I have no true complaints, just ideas that things could be easier for the average person.

PROS

Once it's up and running there is little to no maintenance needed. The price for the service is great compared to some competition. The customer facing portal is easy to use.

CONS

The administration interface is not the best. There should be easier non-tech savy interactions. For example creating a confirmation letter for a transaction shouldn't require the effort of finding and clicking the right code on the side to input a customer name. Maybe adding templates would work just fine and leave the specialized make your own to those who are inclined. While I'm sure you can do just about anything I could need, I stick with the basics because I'm not as tech savy and don't intend to hire a programmer so I can accept payments.

Reason for choosing CSG Forte

N/A - any initial research found other options pricy

Reasons for switching to CSG Forte

Cost

Vendor Response

Hello Matthew. We appreciate your honest feedback. This helps us to improve in areas that would make the most impact for you. Please don't hesitate to contact our support team for anything. We're here to help.

Replied August 2019

Stevie

Music, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed September 2019

We only use it because we have to

PROS

The only pro about your product is that it allows for our developers to write their own code to reconcile the transactions processed in Forte with our Quickbooks software. We have had to spent an absurd amount of resources to get it to work, but at least you allow us the option and a sandbox as other companies require a 3rd party software or close this information off completely.

CONS

Pretty much everything else. The Dex platform is a slight improvement, however, everything needs to be initially set up in the Virtual Terminal prior to being available in Dex (example, email addresses). The Virtual Terminal is horribly designed (literally painful to look at) the amount of clicks it takes in order to complete a function is excessive, the character max for email addresses is unnecessary. If we could switch off of this platform we would, but unfortunately many of the other processors out there do not play well with Quickbooks Enterprise.

Tina

Financial Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed July 2019

Very Robust User Friendly Payment System

Overall we are very satisfied with our Payment System provided by Forte.

PROS

Forte Payment Systems has a user friendly interface great for both large or small corporations. The cost of this payment system is highly competitive, and the system allows for easy payment processing. The variety of payment options, types, and payment schedules allows for a wide range of versatility and flexibility for our clients.

CONS

It takes roughly 6-7 days for the funds to hit the account. There are other same day and next day payment systems out there, so it would be wonderful if Forte could cut this down to 2-3 days. If there is an NSF, we do not receive a notification for several days. Many times the clients have already alerted us before we receive the notification.

Vendor Response

Hi Tina. Thank you for taking the time to leave a review and provide your feedback. We're glad you find Forte user-friendly and versatile for your business and client needs. Our support team is available to discuss the notification options for you at your convenience. Please do not hesitate to reach out.

Replied July 2019

MARTA

Government Administration, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Forte has been one of my greatest choices

From the beginning, they have been so very easy to work with. If I have questions, I just call their service department and I normally have an answer within minutes. I am not very intelligent when it comes to technology, but they made me extremely comfortable right from the start.

PROS

With our previous vendor, I would "miss" payments -- they would send an e-mail for each payment and that was almost impossible to keep track of. Forte sends a listing of payments that have come through each day, as a group, making it so much easier to track.

CONS

The equipment was a little expensive to begin with, but it's been worth every penny.

Reason for choosing CSG Forte

Forte was quite a bit cheaper than my former vendor and making the switch was extremely easy.

Reasons for switching to CSG Forte

My other vendor installed their software and then disappeared. I talked to their service department a few times and they were relatively friendly, and answered my questions to a point -- then I was left on my own to figure it out. Forte makes me feel like they are genuinely concerned about my issues.

Vendor Response

Thanks for your review, Marta. We're proud of our flexible reporting capabilities and that it help ease the reconciliation process, which we know can be a nightmare. Our customer service team pride itself in making sure we resolve each and every single issue raised by our customers.

Replied November 2020